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The author:(作者)hpmailerpublished in(发表于) 2013/11/18 8:35:39 Cat says no it doesn’t： double 11 promotional merchandise cannot be returned，
Cat says no it doesn't: dual 11-promotional items-no return 11, cat-IT information Cat says no it doesn't: double 11 promotional merchandise cannot be returned
Double 11 "legacy"
"Double 11" is over 6 days, while consumers are busy receiving, size, color, and so on to bring Exchange issues are starting to appear. Cat shop some day they do not support the "7th there is no reason to replace" online slots. Parts stores do not return from the CAT provisions and discuss specific can return to the store.
Slots: cannot return money to change "throwing money"
Citizen Lee "double 11" day by day cats UNIQLO flagship store to buy two 50 percent of jeans, due to uncertain number, he was photographed with different numbers of two pairs of trousers.
"The shipment arrived later find or freshman yards and more fit, so contact the seller wants to give another pair of pants back, the result was rejected by the seller. "Mr Lee says he is not shopping for clothes in the store for the first time, inappropriate size or color is not like before, stores can help reverse, but this was denied. "Won't let me throw back or not? ”
Like Lee's experience is not the case. Evening news on Twitter this morning to see that friend "jumping the green shoots," says her cat "Mu-linen warehouse" brand shops to buy clothes and pictures, and demands a return, but were told by the business double 11 spike the merchandise is not refundable. "I first heard about it. But at the time of purchase there is no statement saying no return. Now insist on my clothes. ”
Merchandise not returned day cats have "rules"
Reporter contact UNIQLO flagship store staff explained that under the cat double 11 shopping rules, double product without quality problem during the 11 is not no switching. In front of the double 11, UNIQLO, issued a bulletin saying "double 11, sales of goods, there is no quality issues, sold cannot be returned".
"Double 11 goods if consumers bought don't want no shipping directly for a refund, goods may be refused on the basis that may be refund upon return. If several products in one package, it must be returned in full, do not accept partial returns, or a different size, color and other quality problems of non-return. "Customer service, twin 11 does not return more than UNIQLO and other brands have similar provisions.
In this regard, the reporter contacted sky cat customer service this morning, staff said that "because of the great volume of orders during the double ten activities, merchant committed delivery, double all the activities during the 11 products (not including inactive products) order is not supported for 7 days, no reason to return. "At the same time the customer service said that" returns are the provisions of the cat is not supported, but cannot be returned to consulting with the business. If businesses are willing to return would be good. ”
Lawyer: "no Exchange" are provisions of the King
Legal evening news reporter this morning calling the Beijing huayi law firm lawyers He Shuguang. He said that in accordance with the provisions of the law of contract, commodities, such as conformity with the contract, consumers can rescind the contract, return. "Not no switching for businessmen of 7th, belonging to the provisions of the King. ”
In his view, although the current method does not require electricity supplier in the 7th to no reason to return, but according to the contract law, commodities, if inconsistent with the contract, consumers can ask for refund. "The order is the contract, order if product size, color, or style was required, even if no quality problems, we can also have it returned. Businesses not directly for any reason may not be returned. ”
In addition, counsel submits that the new method has made online shopping "7th no reason to return" within. Because in the online shopping process, see goods in kind, so this requirement is reasonable.
天猫说不行就不行：双十一促销商品不能退 - 双11,天猫 - IT资讯天猫说不行就不行：双十一促销商品不能退
双十一“后遗症”
“双十一”已经过去6天，消费者在忙着收货的同时，尺寸、颜色等带来的退换问题也开始出现。一些天猫商铺却不支持“7日无理由退换”，引来网友吐槽。部分商店不退货源于天猫规定，而具体能不能退则要与店家商量。
吐槽：退货不成省钱变“扔钱”
市民李先生“双十一”当天在天猫优衣库旗舰店抢购了两条打半折的牛仔裤，由于拿不准号码，他拍下了同款不同号码的两条裤子。
“货到了以后发现还是大一码的裤子比较合适，于是联系卖家想把另一条裤子退掉，结果居然被卖家拒绝了。”李先生说，自己并非首次在该店购买衣服，之前有尺码不合适或颜色不喜欢的，店家都能帮助调换，但是这次却遭拒。“退不了难道让我扔了不成？”
像李先生这样的遭遇并非个案。晚报记者上午在微博上看到，网友“跳跳绿芽”说，自己在天猫“仓沐麻衣”品牌店购买的衣服与图片不符，要求退货，却被商家告知双十一秒杀的商品都不退。“我是第一次听说。而且在购买时根本没有声明说不能退。现在硬要求我收下衣服。”
商品不退换天猫有“规定”
记者联系到优衣库旗舰店，客服人员解释，根据天猫双十一的购物规则，双十一期间的商品没有质量问题是不退不换的。在双十一前，优衣库就发布了公告称“双十一期间销售的商品，没有质量问题，售出不能退换”。
“双十一的商品如果消费者买了不想要了，没有发货的可以直接退款，发了货的可以拒签，退回后可退款。而一个包裹中如果有数件商品，必须全部退货，不接受部分退货，或因尺码、颜色等非质量问题的退货。”客服称，双十一期间不退货的不止优衣库一家，其它品牌也有类似规定。
对此，记者上午联系到天猫客服，相关工作人员表示，“由于双十一活动期间订单量巨大，商家要全力发货，因此双十一期间的所有活动商品（不包括非活动商品）订单不支持7天无理由退换货。”同时该客服称，“不支持退换货是天猫的规定，但具体能不能退换可以跟商家协商。如果商家肯退就可以。”
律师：“不退换”属霸王条款
法制晚报记者上午致电北京华一律师楼资深律师何淑光。他表示，按照《合同法》规定，商品如与合同约定不符，消费者是可以解除合同，退换货的。“商家规定的7日之内不退不换，属于霸王条款。”
他认为，虽然现行消法没有规定电商7日内必须无理由退换货，但根据《合同法》，商品如果与合同约定不符，消费者可以要求退换货。“订单就是合同，如果商品尺寸、颜色或款式不是我订单当中要求的，即使没有质量问题，我们也可以要求退换。商家没有任何理由直接规定不可以退换。”
另外，何律师认为，新消法已经将网购“7日无理由退换货”纳入。因为在网购过程当中，看不到商品实物，所以这个规定是合理的。
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