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The author:(作者)hpmailer
published in(发表于) 2013/11/18 8:35:42
China tietong： want your back network？ Three oil-barrel giveaways to return

China tietong: want your back network?
Three oil-barrel giveaways to back-CRC-IT information China tietong: want your back network? Three oil-barrel giveaways to return

Since 2002, Mr Yang of Bengbu city, Anhui China tietong's telephone and Internet service is used, only this year moving in after migration, since the CRC cannot provide telephone services, Mr Yang intend to cancel network, telecommunications company raised need to be presented before the gift returned. Mr Yang said it is difficult to accept.

Mr Yang 2002 lived in village of public security, transacted at that time China tietong's telephone and network bundling agreements. In 2007, he moved to the business bridge live in Surabaya. Now, he was ready to move back to the original place, come to China railcom Bengbu road Hall the fetch formalities, after inquiry, village of public security telephone number resources are already fully occupied, for his move, CTT can coordinate to China Mobile's network, and there is no phone number available.

Says Mr Yang has spent 11 years home phone number and, if not used, he can only net. Hall staff claims that net back, need to return when going through the continued service, the company offers three barrels of 1.8 litres of oil and 200 Yuan's fixed-line telephone bill discount.

For this, Yang said it is difficult to accept, in his view, is the company's own reasons is unable to provide phone and Internet combine service, treating consumers like this, there are "overbearing clause" is suspected.

In this regard, China railcom Bengbu Ma shengli road brokerage house manager, personal shoppers, or charges for certain long-term users preferences, which is the company's marketing ploy, but these offers are for long term customer, if the customer network back, offers natural cancelled.

Manager, Ma said, as the business office personnel, she does not have permission to change this accordingly, she will report to the higher level, will give Mr YEUNG a reply within 24 hours.

Bengbu City Consumer Association Secretary-General said He Deqi, consumer behavior and communications company is a contract, and only provides a complete range of services, in order to be considered a complete discharge. Mr Yang because of change of address changes in the normal course of business is understandable, CRC cannot provide phone and Internet services and full, flawed. Consumers ' liability for breach is not obvious, recovery gifts unreasonable CRC requirements.

中国铁通：想退网？三桶赠品油要还回来 - 中国铁通 - IT资讯
中国铁通：想退网？三桶赠品油要还回来

安徽蚌埠市的杨先生自2002年起就使用了中国铁通的电话及网络服务，不料在今年搬家后的迁移中，由于铁通不能提供电话服务，杨先生准备退网，而通讯公司却提出需将之前赠送的礼品全部退还。杨先生对此表示很难接受。

杨先生2002年住在公安新村，当时办理了中国铁通的电话及网络捆绑协议。2007年，他把这项业务迁至了泗水桥的住处。如今，他准备搬回原住处，就来到中国铁通蚌埠胜利路营业厅办理回迁手续，可经过查询，公安新村电话号码资源已经全部占用，对于他的迁移，铁通只能协调改为中国移动的网络，且没有电话号码提供。

杨先生表示家庭电话号码已经用了11年，如果不能使用，他只能退网。营业厅人员却称：退网可以，需要退还当初办理续网业务时，公司提供的三桶1.8升的色拉油和200元的固话话费优惠。

对于这个要求，杨先生表示很难接受，他认为是通讯公司自身原因造成无法提供电话和网络合并服务，这样对待消费者，有“霸王条款”之嫌。

对此，中国铁通蚌埠分公司胜利路营业厅马经理表示，对长期用户进行一定的物品赠送或话费优惠，这是公司的营销手段，但这些优惠是针对长期客户的，如果客户退网，优惠自然取消。

马经理说，作为营业厅人员，她没有权限对此进行相应的更改，她会向上级反映，会在24小时内给杨先生答复。

蚌埠市消费者协会何德启秘书长表示，消费者与通讯公司是一种合同行为，只有提供了完整的服务，才能视为完整履行。杨先生因为地址变动进行正常的业务变更无可厚非，铁通公司不能完整提供电话和网络的并加服务，存在瑕疵。消费者违约的责任不明显，因此铁通公司要求全部收回赠品不尽合理。

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