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The author:(作者)hpmailerpublished in(发表于) 2013/11/19 11:54:08 The NPC decision on amendments to the law on consumer rights protection
The Standing Committee of the national people's Congress on revising People's Republic of China from the decision of the consumer protection law of People's Republic of China the 12th session of the Standing Committee of the national people's Congress, the fifth meeting held on October 25, 2013 through, are made public, has been in force since March 15, 2014.
People's Republic of China President XI
October 25, 2013
The 12th session of the Standing Committee of the national people's Congress decided at its fifth meeting of the People's Republic of China Law on protecting consumers ' rights and to make the following modifications:
Increased, fifth paragraph, as the third paragraph: "States advocate a civilized, healthy consumption, conserve resources and protect the environment and combat waste. ”
Second, the modify the 14th as "consumers at the time of purchase or use of goods and services received, enjoy the right to personal dignity, national customs and traditions are respected, the right to access to personal information are protected under the law. ”
Third, the modifying 16th article to "operators providing goods or services to consumers, should be in accordance with the provisions of this law and other relevant laws and regulations to meet their obligations. ”
One paragraph is added as a third paragraph: "the operators providing goods or services to consumers, and should abide by social morality, integrity management, protect the legitimate rights and interests of consumers; not to create unfair and inequitable trading conditions may force transactions. ”
Four 18th, an additional paragraph, second paragraph: "hotels, shopping malls, restaurants, banks, airports, stations, ports, operating theaters and other places of operators should fulfill security obligations to consumers. ”
Change the second paragraph to 19th, be amended to read: "managers find the defective goods or services provided by, endanger the personal and property safety hazards shall immediately report to the relevant administrative departments and to inform consumers, and taken to stop the sale, alerts, recalls, decontamination, destruction, to stop production or service, among other measures. Recall measures taken, the operator shall bear the cost of the need for spending on consumer goods were recalled. ”
Five articles, conversion of the 19th to 20th, first paragraph be amended to read: "the operator provides goods or services to consumers for quality, performance, usefulness, validity period, and other information, should be true, complete, and shall not make a false or misleading advertising. ”
The third paragraph be amended to read: "operators providing goods or services should be clearly marked. ”
Section six, 21st to 22nd, one of the "proof of purchase or service document" amended to "proof of purchase such as invoices or service document".
VII, section 22nd to section, in the first paragraph "before consumers to purchase the goods or received the services already know except for the existence of flaws" amended to read "before consumers to purchase the goods or received the services have already known the existence of flaws and the defective subject to mandatory, except as provided by law".
One paragraph is added as a third paragraph: "operators of motor vehicles, computers, TV sets, refrigerators, air conditioners, washing machines and other durable goods or services such as decoration, consumers with the ability to accept goods or services within six months from the date of the found defects, disputes, by operators to bear the burden of proof of the defects. ”
Article 23rd, and article eight, be combined, as the 24th, be amended to read: "operators to provide goods or services do not meet the quality requirements, consumer in accordance with State regulations, the parties to agree to return, or to request the operator to fulfil the replacement, repair and other obligations. No State regulations and agreed by the parties, consumers can return in the 7th from the date of receipt of the goods; comply with the statutory conditions of termination of the contract after the 7th, consumers can return in a timely manner, does not meet the statutory conditions of termination of the contract, you can request the operator to fulfil obligations, such as replacement, repair.
"In accordance with the provisions of the preceding paragraph returns, replacement, repair, operator shall bear the cost of transportation and other necessary. ”
And the addition of an article, as the article 25th "operator network, television, telephone, mail order, marketing products, consumers have the right to return in the 7th from the date of receipt of the goods, and without obligation to give reasons, but except for the following items:
"(A) consumers;
"(B) perishable;
"(C) download or online consumers opened audio-video products, computer software and other digital products;
"(D) delivery of newspapers and periodicals.
"In addition to items listed in the preceding paragraph, according to the nature of goods and other goods by consumers at the time of purchase confirmation should not return, not for no reason to return.
"Consumers to return goods should be in good condition. Operators shall from the date of receiving the returned merchandise return consumers to pay the price of goods in the 7th. Return freight costs borne by consumers of goods; otherwise agreed operators and consumers, in accordance with the contract. ”
Ten, and will 24th article to 26th article, increased a paragraph, as first paragraph: "operators in operating activities in the using format articles of, should to significantly way drew attention to the consumers note merchandise or service of number and quality, and price or costs, and fulfil term and way, and security note matters and risk warning, and after-sales service, and civil responsibility, and consumers has major interest relationship of content, and according to consumers of requires be description. ”
First, second, third paragraph to the second paragraph, is amended as: "operators are not allowed to format articles, notices, declarations, shop signs and other means, exclude or limit consumer rights, operators of exemption or mitigation of responsibility, increase consumer responsibilities to consumers, such as provisions of the unfair and unreasonable, may not use standard terms with the help of technical means to trade.
"Standard terms, notifications, declarations, shop signage, such as listed in the preceding paragraph, its content is not valid. ”
K, and increased a article, as 28th article: "used network, and TV, and phone, and mail order, way provides merchandise or service of operators, and provides securities, and insurance, and Bank, financial service of operators, should to consumers provides operating address, and contact way, and merchandise or service of number and quality, and price or costs, and fulfil term and way, and security note matters and risk warning, and after-sales service, and civil responsibility, information. ”
12, the addition of an article, as the article 29th "operators collect, use of consumers ' personal information should follow the principle of lawful, legitimate and necessary, express purpose, approach and scope of the collection, the use of information and without consumer consent. Operators collection, use of consumers ' personal information, rules should expose its collection, use, and shall not violate the provisions of laws and regulations and agreed to collect and use information.
"Operators and their staff to collect consumers ' personal information must be kept confidential, and shall not disclose, sell or illegally provided to others. Operators, technology and other necessary measures should be taken to ensure information security, preventing consumers ' personal information disclosure, loss. In cases of information leakage, loss, or may take place in case, should take immediate remedial measures.
"Operators without consumer consent or request, or the consumer expressly rejected, not to send commercial information. ”
13, section 26th to section, be amended to read: "the national consumer rights laws, rules, regulations and mandatory standards, should listen to the views of consumers and consumer associations and other organizations. ”
Accordingly in the 28th article "and its social organization" amended to read "and consumers ' associations and other organizations".
14, section 27th to section, first paragraph be amended to read: "the people's Governments at various levels shall strengthen their leadership, organization, coordination, to urge the relevant administrative departments to protect the legitimate rights and interests of consumers, responsibility to protect the legitimate rights and interests of consumers. ”
The addition of a, a 33rd: "within the relevant administrative departments in their respective areas of responsibility, should be regular or irregular delivery of goods and services and inspection of the operators and to the public in a timely manner and inspection results.
"Relevant executive departments found it and found defective goods or services provided by the operators, endangers the personal and property safety hazards, shall immediately be ordered operators to stop sales, alerts, recalls, decontamination, destruction, to stop production or service, among other measures. ”
Th, the 31st to 36th, be amended to read: "Consumers Association and other consumer groups have been established by law, to protect the lawful rights and interests of consumers of goods and services to social supervision of social organization. ”
Corresponding to the 12th "social group" amended to read "social organization".
Articles 32nd to 37th, in the first paragraph of "consumer associations perform the following functions:" amended to "consumer associations perform the following public duties:".
Modify the first paragraph to read: "(a) to provide consumers with information and advice on consumer service, improve the capacity to safeguard their legitimate rights and interests of consumers, lead a civilized, healthy consumption, conserve resources and protect the environment."
Add a in the first paragraph, as the second item: "(ii) involved in developing consumer related laws and decrees, regulations and mandatory standards".
Third to fourth in the first paragraph, be amended to read: "(d) on issues related to the legitimate rights and interests of consumers, reflected to relevant authorities, queries, suggestions".
Fifth to sixth in the first paragraph, be amended to read: "(f) the complaint involves a question of quality of goods and services may entrust a qualified appraiser appraisal, Appraisers should inform the expert opinion".
The sixth to seventh in the first paragraph, be amended to read: "(VII) acts harmful to consumers ' legal rights and interests, and supported the prosecution of aggrieved consumers or initiate proceedings in accordance with this law."
Second paragraph, amend to read: "Consumers Association of Governments at all levels to carry out their duties should be the necessary financial resources and other support. ”
Add the second paragraph, as the third, fourth paragraph: "consumers ' associations should fulfill our duty to protect the legitimate rights and interests of consumers, listening to comments and suggestions, subject to public supervision.
"Other consumer organizations established by law in accordance with the laws, regulations and the articles of Association, carry out activities of the protection of the legitimate interests of consumers. ”
The 33rd to 38th, amended to read: "consumer organizations may not engage in product operation and profit-making services, fees shall not be charged or any other profit way to recommend products and services to consumers. ”
16, will be the 34th to 39th, second item be amended to read: "(ii) consumer associations or other mediation mediation organizations established according to law".
III be amended to read: "(c) complaints to the relevant administrative departments".
17, the addition of a, as the 44th "consumers trading platform to buy goods or services via the Internet, their legitimate rights and interests are harmed, can contribute to the sellers or service providers to demand compensation. Online trading platform providers cannot provide sellers or service providers of the real name, address and valid contact information, consumers can ask online trading platform provider for compensation and the online trading platform provider more consumer-friendly commitment, should honour their commitments. After online trading platform to provide compensation, right to the seller or service items.
"Internet trading platform provider knows or should know the sellers or service providers to use its platform against the legitimate interests of consumers, failing to take the necessary measures, in accordance with law and shall bear joint and several liability of the seller or service users. ”
First paragraph of article 18, the 39th to 45th, one of "false advertising" amended to read "using false advertising or other form of false advertising" and "advertising operator" amended to read "advertising agents and publishers", "real name, address," amended to read "real name, address, and a valid contact details".
Add the second paragraph, second paragraph, third paragraph: "advertising agents and publishers in the design, production, publishing, consumer health product or service the false advertising, cause consumer harm, should work with the supplier of the goods or services shall bear joint and several liability of the operator.
"Societies or other organizations or individuals in the lives and health of consumers false advertising of goods or services or any other false propaganda and recommend goods or services to consumers, cause consumer harm, should work with the supplier of the goods or services shall bear joint and several liability of the operator. ”
19, the addition of an article, as the article 46th "consumer complaints to the relevant administrative departments, the Department shall, within seven working days from receipt of the complaint, to address and inform consumers. ”
20, the addition of an article, a 47th: "against a large number of consumers ' legal rights and interests, China consumers ' Association, as well as in the provinces, autonomous regions and municipalities to set up consumer associations, can contribute to the people's court proceedings. ”
21, the first paragraph of section 40th to section, in which "should be in accordance with the People's Republic of China product quality law and other relevant laws and regulations with respect to" modify "should be in accordance with the provisions of other relevant laws and regulations."
First be amended to read: "(a) defective goods or services".
An additional paragraph, as a second "operators fail to fulfill their duty to the consumer security obligations, causing consumer harm, shall be subject to tort liability. ”
Merge article 22, 41st, 42nd, 49th, amended to read: "the operators providing goods or services to consumers or other victims of personal injury caused, shall pay medical expenses, health care costs, travel and other reasonable expenses incurred for treatment and rehabilitation, as well as from reduced loss of revenue. Of disability, shall pay ancillary fees and living with disabilities disability compensation. Death should also be compensation for funeral expenses and death compensation. ”
23, section 43rd to section, be amended to read: "operator customers ' human dignity and violations of consumers ' personal freedom or rights of customers ' personal information are protected under the law, shall stop the infringement, rehabilitation, elimination of influence, an apology and damages. ”
24, the addition of a, as the 51st "operators, defamatory, searches, violations of freedom of the body acts against consumers or other victims of human rights, causing serious mental injury, the victim may request compensation for moral damage. ”
Under section 25, the 44th article could be changed to 52nd, be amended to read: "operators providing goods or services, property damage caused consumers, should be required by law or agreed upon by the parties undertake repair, remake, replacement, return, Supplement number, refund the purchase price of goods and services or civil liability for damages. ”
26, by deleting article 46th.
27, the first paragraph of section 49th to section, be amended to read: "fraud operators providing goods or services, shall, in accordance with the consumer's requests for additional compensation for its losses, price increases the amount of compensation for consumers to purchase goods or services cost three times times increases the amount of compensation is less than 500 Yuan, 500 Yuan. Otherwise provided for by law, in accordance with its provisions. ”
An additional paragraph, second paragraph: "the operators knew that defects in goods or services remains available to consumers, resulting in consumers or other death or serious health damage to the victim, victims have the right to request the operator in accordance with this law, 49th, 51st and other laws provide for compensation for losses and to demand punitive damages of twice times the loss suffered. ”
28, and will 50th article to 56th article first paragraph, which of "People's Republic of China products quality law under and other about legal, and regulations on punishment organ and punishment way has provides of" modified for "except bear corresponding of civil responsibility outside, other about legal, and regulations on punishment organ and punishment way has provides of", "business administration sector" modified for "business administration sector or other about administrative sector", "sentenced illegal proceeds 1 time times above five times times following of fine" modified for " Illicit proceeds more than 1 time times 10 times times the fine "," punishable by fines of 10,000 yuan, "amended to read" punishable by fines of less than 500,000 ".
First amendment as follows: "(a) provides goods or services do not meet the requirements of protection of personal and property security."
The fourth amendment as follows: "(d) the origin of counterfeit goods, forgery or fraudulent use of someone else's name and address, tampered with the production date, forgery or fraudulent use of the certification mark, quality mark".
The sixth amendment as follows: "(f) for goods or services to make false or misleading propaganda".
Increased, as the seventh item: "(VII) refusing or delaying the relevant administrative department in charge shall command a defect stopped selling goods or services, alerts, recalls, treatment, destruction, measures such as stopping production or service".
Eighth to Nineth, amended to read: "(I) infringement, violation of consumers ' personal freedom or human dignity of consumers rights against consumers ' personal information is protected in accordance with law".
An additional paragraph, second paragraph: "operator as provided in the preceding paragraph, other than prescribed shall be punished in accordance with laws and regulations,, the penalty shall be credited to the credit files, to the public. ”
29, the addition of an article, as the 57th "operators in violation of this law stipulates the provision of goods or services against the legitimate interests of consumers, constitute a crime, criminal responsibility shall be investigated according to law. ”
30, the addition of an article, as the 58th article: "the breach of the provisions of this law, shall bear civil liability for and payment of fines and penalties, its assets are not sufficient to pay, shall bear civil liability. ”
Under section 31, the 51st to 59th, amended to read: "operator refuses to accept the decision on administrative penalty may apply for administrative reconsideration or bring an administrative lawsuit in accordance with law. ”
In addition, the provisions of order adjusted accordingly.
This decision has been in force since March 15, 2014.
People's Republic of China Law on protection of consumers ' rights under this decision to be modified accordingly, and republished.
According to Xinhua News
November 18, 2013Legal daily )((人大关于修改消费者权益保护法的决定|消费者|人大|消费者权益保护法_新闻资讯
《全国人民代表大会常务委员会关于修改〈中华人民共和国消费者权益保护法〉的决定》已由中华人民共和国第十二届全国人民代表大会常务委员会第五次会议于2013年10月25日通过，现予公布，自2014年3月15日起施行。
中华人民共和国主席 习近平
2013年10月25日
第十二届全国人民代表大会常务委员会第五次会议决定对《中华人民共和国消费者权益保护法》作如下修改：
一、第五条增加一款，作为第三款：“国家倡导文明、健康、节约资源和保护环境的消费方式，反对浪费。”
二、将第十四条修改为：“消费者在购买、使用商品和接受服务时，享有人格尊严、民族风俗习惯得到尊重的权利，享有个人信息依法得到保护的权利。”
三、将第十六条第一款修改为：“经营者向消费者提供商品或者服务，应当依照本法和其他有关法律、法规的规定履行义务。”
增加一款，作为第三款：“经营者向消费者提供商品或者服务，应当恪守社会公德，诚信经营，保障消费者的合法权益；不得设定不公平、不合理的交易条件，不得强制交易。”
四、第十八条增加一款，作为第二款：“宾馆、商场、餐馆、银行、机场、车站、港口、影剧院等经营场所的经营者，应当对消费者尽到安全保障义务。”
将第二款改为第十九条，修改为：“经营者发现其提供的商品或者服务存在缺陷，有危及人身、财产安全危险的，应当立即向有关行政部门报告和告知消费者，并采取停止销售、警示、召回、无害化处理、销毁、停止生产或者服务等措施。采取召回措施的，经营者应当承担消费者因商品被召回支出的必要费用。”
五、将第十九条改为第二十条，第一款修改为：“经营者向消费者提供有关商品或者服务的质量、性能、用途、有效期限等信息，应当真实、全面，不得作虚假或者引人误解的宣传。”
第三款修改为：“经营者提供商品或者服务应当明码标价。”
六、将第二十一条改为第二十二条，其中的“购货凭证或者服务单据”修改为“发票等购货凭证或者服务单据”。
七、将第二十二条改为第二十三条，第一款中的“但消费者在购买该商品或者接受该服务前已经知道其存在瑕疵的除外”修改为“但消费者在购买该商品或者接受该服务前已经知道其存在瑕疵，且存在该瑕疵不违反法律强制性规定的除外”。
增加一款，作为第三款：“经营者提供的机动车、计算机、电视机、电冰箱、空调器、洗衣机等耐用商品或者装饰装修等服务，消费者自接受商品或者服务之日起六个月内发现瑕疵，发生争议的，由经营者承担有关瑕疵的举证责任。”
八、将第二十三条、第四十五条合并，作为第二十四条，修改为：“经营者提供的商品或者服务不符合质量要求的，消费者可以依照国家规定、当事人约定退货，或者要求经营者履行更换、修理等义务。没有国家规定和当事人约定的，消费者可以自收到商品之日起七日内退货；七日后符合法定解除合同条件的，消费者可以及时退货，不符合法定解除合同条件的，可以要求经营者履行更换、修理等义务。
“依照前款规定进行退货、更换、修理的，经营者应当承担运输等必要费用。”
九、增加一条，作为第二十五条：“经营者采用网络、电视、电话、邮购等方式销售商品，消费者有权自收到商品之日起七日内退货，且无需说明理由，但下列商品除外：
“(一)消费者定作的；
“(二)鲜活易腐的；
“(三)在线下载或者消费者拆封的音像制品、计算机软件等数字化商品；
“(四)交付的报纸、期刊。
“除前款所列商品外，其他根据商品性质并经消费者在购买时确认不宜退货的商品，不适用无理由退货。
“消费者退货的商品应当完好。经营者应当自收到退回商品之日起七日内返还消费者支付的商品价款。退回商品的运费由消费者承担；经营者和消费者另有约定的，按照约定。”
十、将第二十四条改为第二十六条，增加一款，作为第一款：“经营者在经营活动中使用格式条款的，应当以显著方式提请消费者注意商品或者服务的数量和质量、价款或者费用、履行期限和方式、安全注意事项和风险警示、售后服务、民事责任等与消费者有重大利害关系的内容，并按照消费者的要求予以说明。”
第一款、第二款改为第二款、第三款，修改为：“经营者不得以格式条款、通知、声明、店堂告示等方式，作出排除或者限制消费者权利、减轻或者免除经营者责任、加重消费者责任等对消费者不公平、不合理的规定，不得利用格式条款并借助技术手段强制交易。
“格式条款、通知、声明、店堂告示等含有前款所列内容的，其内容无效。”
十一、增加一条，作为第二十八条：“采用网络、电视、电话、邮购等方式提供商品或者服务的经营者，以及提供证券、保险、银行等金融服务的经营者，应当向消费者提供经营地址、联系方式、商品或者服务的数量和质量、价款或者费用、履行期限和方式、安全注意事项和风险警示、售后服务、民事责任等信息。”
十二、增加一条，作为第二十九条：“经营者收集、使用消费者个人信息，应当遵循合法、正当、必要的原则，明示收集、使用信息的目的、方式和范围，并经消费者同意。经营者收集、使用消费者个人信息，应当公开其收集、使用规则，不得违反法律、法规的规定和双方的约定收集、使用信息。
“经营者及其工作人员对收集的消费者个人信息必须严格保密，不得泄露、出售或者非法向他人提供。经营者应当采取技术措施和其他必要措施，确保信息安全，防止消费者个人信息泄露、丢失。在发生或者可能发生信息泄露、丢失的情况时，应当立即采取补救措施。
“经营者未经消费者同意或者请求，或者消费者明确表示拒绝的，不得向其发送商业性信息。”
十三、将第二十六条改为第三十条，修改为：“国家制定有关消费者权益的法律、法规、规章和强制性标准，应当听取消费者和消费者协会等组织的意见。”
相应地将第二十八条第二款中的“及其社会团体”修改为“和消费者协会等组织”。
十四、将第二十七条改为第三十一条，第一款修改为：“各级人民政府应当加强领导，组织、协调、督促有关行政部门做好保护消费者合法权益的工作，落实保护消费者合法权益的职责。”
增加一条，作为第三十三条：“有关行政部门在各自的职责范围内，应当定期或者不定期对经营者提供的商品和服务进行抽查检验，并及时向社会公布抽查检验结果。
“有关行政部门发现并认定经营者提供的商品或者服务存在缺陷，有危及人身、财产安全危险的，应当立即责令经营者采取停止销售、警示、召回、无害化处理、销毁、停止生产或者服务等措施。”
十五、将第三十一条改为第三十六条，修改为：“消费者协会和其他消费者组织是依法成立的对商品和服务进行社会监督的保护消费者合法权益的社会组织。”
相应地将第十二条中的“社会团体”修改为“社会组织”。
将第三十二条改为第三十七条，第一款中的“消费者协会履行下列职能：”修改为“消费者协会履行下列公益性职责：”。
第一款第一项修改为：“(一)向消费者提供消费信息和咨询服务，提高消费者维护自身合法权益的能力，引导文明、健康、节约资源和保护环境的消费方式”。
第一款增加一项，作为第二项：“(二)参与制定有关消费者权益的法律、法规、规章和强制性标准”。
第一款第三项改为第四项，修改为：“(四)就有关消费者合法权益的问题，向有关部门反映、查询，提出建议”。
第一款第五项改为第六项，修改为：“(六)投诉事项涉及商品和服务质量问题的，可以委托具备资格的鉴定人鉴定，鉴定人应当告知鉴定意见”。
第一款第六项改为第七项，修改为：“(七)就损害消费者合法权益的行为，支持受损害的消费者提起诉讼或者依照本法提起诉讼”。
第二款修改为：“各级人民政府对消费者协会履行职责应当予以必要的经费等支持。”
增加二款，作为第三款、第四款：“消费者协会应当认真履行保护消费者合法权益的职责，听取消费者的意见和建议，接受社会监督。
“依法成立的其他消费者组织依照法律、法规及其章程的规定，开展保护消费者合法权益的活动。”
将第三十三条改为第三十八条，修改为：“消费者组织不得从事商品经营和营利性服务，不得以收取费用或者其他牟取利益的方式向消费者推荐商品和服务。”
十六、将第三十四条改为第三十九条，第二项修改为：“(二)请求消费者协会或者依法成立的其他调解组织调解”。
第三项修改为：“(三)向有关行政部门投诉”。
十七、增加一条，作为第四十四条：“消费者通过网络交易平台购买商品或者接受服务，其合法权益受到损害的，可以向销售者或者服务者要求赔偿。网络交易平台提供者不能提供销售者或者服务者的真实名称、地址和有效联系方式的，消费者也可以向网络交易平台提供者要求赔偿；网络交易平台提供者作出更有利于消费者的承诺的，应当履行承诺。网络交易平台提供者赔偿后，有权向销售者或者服务者追偿。
“网络交易平台提供者明知或者应知销售者或者服务者利用其平台侵害消费者合法权益，未采取必要措施的，依法与该销售者或者服务者承担连带责任。”
十八、将第三十九条改为第四十五条第一款，其中的“利用虚假广告”修改为“利用虚假广告或者其他虚假宣传方式”，“广告的经营者”修改为“广告经营者、发布者”，“真实名称、地址”修改为“真实名称、地址和有效联系方式”。
增加二款，作为第二款、第三款：“广告经营者、发布者设计、制作、发布关系消费者生命健康商品或者服务的虚假广告，造成消费者损害的，应当与提供该商品或者服务的经营者承担连带责任。
“社会团体或者其他组织、个人在关系消费者生命健康商品或者服务的虚假广告或者其他虚假宣传中向消费者推荐商品或者服务，造成消费者损害的，应当与提供该商品或者服务的经营者承担连带责任。”
十九、增加一条，作为第四十六条：“消费者向有关行政部门投诉的，该部门应当自收到投诉之日起七个工作日内，予以处理并告知消费者。”
二十、增加一条，作为第四十七条：“对侵害众多消费者合法权益的行为，中国消费者协会以及在省、自治区、直辖市设立的消费者协会，可以向人民法院提起诉讼。”
二十一、将第四十条改为第四十八条第一款，其中的“应当依照《中华人民共和国产品质量法》和其他有关法律、法规的规定”修改为“应当依照其他有关法律、法规的规定”。
第一项修改为：“(一)商品或者服务存在缺陷的”。
增加一款，作为第二款：“经营者对消费者未尽到安全保障义务，造成消费者损害的，应当承担侵权责任。”
二十二、将第四十一条、第四十二条合并，作为第四十九条，修改为：“经营者提供商品或者服务，造成消费者或者其他受害人人身伤害的，应当赔偿医疗费、护理费、交通费等为治疗和康复支出的合理费用，以及因误工减少的收入。造成残疾的，还应当赔偿残疾生活辅助具费和残疾赔偿金。造成死亡的，还应当赔偿丧葬费和死亡赔偿金。”
二十三、将第四十三条改为第五十条，修改为：“经营者侵害消费者的人格尊严、侵犯消费者人身自由或者侵害消费者个人信息依法得到保护的权利的，应当停止侵害、恢复名誉、消除影响、赔礼道歉，并赔偿损失。”
二十四、增加一条，作为第五十一条：“经营者有侮辱诽谤、搜查身体、侵犯人身自由等侵害消费者或者其他受害人人身权益的行为，造成严重精神损害的，受害人可以要求精神损害赔偿。”
二十五、将第四十四条改为第五十二条，修改为：“经营者提供商品或者服务，造成消费者财产损害的，应当依照法律规定或者当事人约定承担修理、重作、更换、退货、补足商品数量、退还货款和服务费用或者赔偿损失等民事责任。”
二十六、删去第四十六条。
二十七、将第四十九条改为第五十五条第一款，修改为：“经营者提供商品或者服务有欺诈行为的，应当按照消费者的要求增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或者接受服务的费用的三倍；增加赔偿的金额不足五百元的，为五百元。法律另有规定的，依照其规定。”
增加一款，作为第二款：“经营者明知商品或者服务存在缺陷，仍然向消费者提供，造成消费者或者其他受害人死亡或者健康严重损害的，受害人有权要求经营者依照本法第四十九条、第五十一条等法律规定赔偿损失，并有权要求所受损失二倍以下的惩罚性赔偿。”
二十八、将第五十条改为第五十六条第一款，其中的“《中华人民共和国产品质量法》和其他有关法律、法规对处罚机关和处罚方式有规定的”修改为“除承担相应的民事责任外，其他有关法律、法规对处罚机关和处罚方式有规定的”，“工商行政管理部门”修改为“工商行政管理部门或者其他有关行政部门”，“处以违法所得一倍以上五倍以下的罚款”修改为“处以违法所得一倍以上十倍以下的罚款”，“处以一万元以下的罚款”修改为“处以五十万元以下的罚款”。
第一项修改为：“(一)提供的商品或者服务不符合保障人身、财产安全要求的”。
第四项修改为：“(四)伪造商品的产地，伪造或者冒用他人的厂名、厂址，篡改生产日期，伪造或者冒用认证标志等质量标志的”。
第六项修改为：“(六)对商品或者服务作虚假或者引人误解的宣传的”。
增加一项，作为第七项：“(七)拒绝或者拖延有关行政部门责令对缺陷商品或者服务采取停止销售、警示、召回、无害化处理、销毁、停止生产或者服务等措施的”。
第八项改为第九项，修改为：“(九)侵害消费者人格尊严、侵犯消费者人身自由或者侵害消费者个人信息依法得到保护的权利的”。
增加一款，作为第二款：“经营者有前款规定情形的，除依照法律、法规规定予以处罚外，处罚机关应当记入信用档案，向社会公布。”
二十九、增加一条，作为第五十七条：“经营者违反本法规定提供商品或者服务，侵害消费者合法权益，构成犯罪的，依法追究刑事责任。”
三十、增加一条，作为第五十八条：“经营者违反本法规定，应当承担民事赔偿责任和缴纳罚款、罚金，其财产不足以同时支付的，先承担民事赔偿责任。”
三十一、将第五十一条改为第五十九条，修改为：“经营者对行政处罚决定不服的，可以依法申请行政复议或者提起行政诉讼。”
此外，对条文顺序作相应调整。
本决定自2014年3月15日起施行。
《中华人民共和国消费者权益保护法》根据本决定作相应修改，重新公布。
据新华社电
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