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The author:(作者)hpmailerpublished in(发表于) 2013/11/28 8:39:53 State letters and complaints Bureau： pay attention to handling public letters， especially the initial letter
November 28, today held a press conference to introduce the new reform of the system for handling the situation, Deputy Director of the State Bureau for letters and calls said Zhang Enxi, further open and widen the channel for letters and calls, with an increased emphasis on letters from the masses, especially in the handling of the initial letter.
Zhang Enxi, further open and widen the channel for letters and calls. Hotline improve people's livelihood, video interview, green practices such as postal service, handling agents, which already has a successful practice, summary and further improve now, form the system to ensure more convenient to make a claim.
Zhang Enxi pointed out that, with an increased emphasis on letters from the masses, especially the first letter, and handling is very important to the letters from the masses, only the letter reflects the reasonable demands of people on site in a timely manner, can effectively reduce the people to visit. He stressed that is to be set up through the above form will solve the problem-oriented.
(Original title: the State Bureau for letters and calls: unblocked to broaden channels of complaint letters and visits more emphasis on mass letter)
中新网11月28日电 国新办今天举行发布会介绍信访工作制度改革情况，国家信访局副局长张恩玺表示，进一步畅通和拓宽信访渠道，同时更加重视群众来信，尤其是初次来信的办理。
张恩玺称，进一步畅通和拓宽信访渠道。完善民生热线、视频接访、绿色邮政、信访代理等做法，这些做法各地已有成功实践，现在要进一步总结和完善，形成制度以保障群众更加方便地提出诉求。
张恩玺指出，同时更加重视群众来信，尤其是初次来信的办理，对群众来信的办理十分重要，只有把群众来信反映的合理诉求及时就地解决了，才能有效地减少群众来访。他强调，就是要树立起通过上述形式更能解决问题的导向。
(原标题：国家信访局：畅通拓宽信访渠道 更加重视群众来信)
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