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The author:(作者)delvpublished in(发表于) 2014/1/27 8:20:49 EMS international express packages are switched， open only， to save the
EMS international express parcels was dropped, opening just wrapping paper-EMS-IT information EMS international express parcels was dropped, opening just wrapping paper
Yesterday, people wearing ladies and reflected to the Beijing Morning Post said earlier this year, she's from Italy sent express to China, worth about $ 23,000 yuan three EMS package cargoes are subjected to varying degrees of stolen or fakes. EMS (Global Express mail service) customer service response, currently see only one package of issues, will make the sender consequential loss.
Woman: Italy sent three packages have problems
It was presented on January 7 this year from Italy Milan three EMS express mail package to the post office to the family, is valued at approximately 23,000 yuan. After one week, one package containing Love Moschino bag first to send it to his mother's House. "When my mother received, boxes are intact, but there are obvious traces of opened. She was not thinking about it, would sign for the shipment. Who opened the box only to find nothing more than a pile of filled with wrapping paper, bags disappear. Immediately after the January 16 second parcel to Grandma's House, this package is mainly clothes, trousers, there are two packages. "The Lady said that when the couriers to deliver the parcel to the Grandma's House, but also very puzzled," this box is so big, so light? "Their families ' consent, express open the case on the spot looking, but the inside will be left with a bag, everything else is gone. "The family told my case serious damage on the surface, there were traces of knife scratch off, but she didn't know how to handle it, was signed had accepted. ”
Wearing said he issued the third package on the same day delay of 3 days until January 18, didn't send it to aunt home. "Aunt when you receive the package, told me that this package is installed in products such as shampoo and conditioner. Can I send clothes, bags and purses, and boxes are inexplicably labeled EMS belt in Chinese, that's all I ever used. Aunt told me after the confirmation, they refused the package. ”
Other friends: lost parcels worth more than 40,000
Wearing woman told reporters that before each package sent, will complete a write the name and value of the items insured. "But only the first package in the list, two other shipments in the list are gone. So there is no way I what's in the box, how much value. "The woman admitted that her parents reported the case, but police said this was not their jurisdiction, could not investigate. Calls EMS complaint claimed, but always said he would lead the fight, was not a matter of the results so far. "The only thing I can do right now is to fill out a claim form, and then continue to wait. "The reporter noted, wearing her ladies will quickly after exposure on the Web, who is currently in Italy EMS packages users also lose. A Netizen named "runway-the global share," called him in September last year and lost parcels worth more than 40,000. "Cheese dreams" also known as "last year from Italy send courier lost three EMS package."
Customer service: compensation for consequential loss
Beijing morning news reporter several times recently to Dial Global Express mail service (EMS) telephone, mail tracing and message complaint platform artificial services are responding to "seating now is busy". Reporters then reflected to the business consulting Department, one staff member is currently operating season, mail tracing and message complaint platform may not be able to receive timely treatment. "We will feedback to appropriate departments as soon as possible, then to give back. ”
5:30 P.M. yesterday, reporters get business consulting official reply, she said that only sees the third parcel mail problem so far. "The enquiry, the recipient should receive the stuff for three bags, both wallet and a pair of earrings, a pair of brooches, and a sweater. But actually received three sets of cosmetic products (including products such as shampoo and conditioner). "The staff explained that" two itinerary may deliver a message posted was wrong. View the feedback, the message arrived on January 18 when the Willow branch is broken and carrying broken, postmen used to contact the recipient, but has refused, and willow branch with the recipient to verify the situation. "Staff," said the message from Italy to Beijing had been damaged, but not sure. This message will be returned to Italy, and is currently processing center in Beijing handled accordingly. "For compensation, said," this message for international mail, we will declare the actual price of goods plus postage for compensation to sender. "But asked if the declared value and the received time, staff said they have followed the procedure for compensation, which will contact the sender.
EMS国际快递包裹被掉包，打开只剩包装纸 - EMS - IT资讯EMS国际快递包裹被掉包，打开只剩包装纸
昨天，市民戴女士向北京晨报反映称，今年年初她从意大利发快递到中国，价值约23000元人民币的三个EMS包裹内货物均遭到不同程度被盗及掉包。EMS(全球邮政特快专递)客服回应，目前只查看到其中一个包裹的问题，会赔偿寄件人相应损失。
戴女士：意大利寄来仨包裹均有问题
据戴女士介绍，今年1月7日她从意大利米兰邮局向家人寄出三个EMS快件包裹，总价值约23000元人民币。过了一周，其中一件装有Love moschino包的包裹最先寄到其母亲家里。“我母亲收到时，箱子虽完好，但有明显被打开的痕迹。她当时也没有多想，就签收了快件。谁知打开箱子一看才发现只剩下一堆填充用的包装纸，包却不翼而飞。紧接着1月16日第二个包裹寄到了姥姥家，这件大包裹里主要是衣服、裤子，还有两个包。”戴女士称，当时快递员将包裹送到姥姥家时，也挺纳闷，“这箱子这么大，怎么那么轻啊？”经其家人同意后，快递员当场打开箱子查看，可里面就只剩下了一个包，其他的东西全都没有了。“家人告诉我箱子表面严重破损，有被刀刮开的痕迹，但姥姥当时也不懂怎么处理这事儿，就签了字收下了。”
戴女士表示，自己同一天发出的第三个包裹延误了3天，直到1月18日才寄到小姨家。“小姨收到包裹时，跟我说这个包裹里装的是洗发水和护发素等产品。可我明明寄送的是衣服、包和钱包等，而且箱子还被莫名其妙地贴上了EMS中文的胶带，那都是我不曾用过的。小姨跟我确认后，便拒签了此包裹。”
其他网友：曾丢过价值4万多的包裹
戴女士告诉记者，在寄送每一个包裹前，都会填写一张写明物品名称和价值的保价单。“但是只有第一个包裹里还有那张单子，其他两个快件里的单子都没有了。所以无从理论我的箱子里到底有什么，价值多少。”戴女士坦言，她父母也报了案，但警方表示此事不是他们的管辖范围，无法立案侦查。打电话向EMS投诉要求索赔，但对方总说会受理此事，至今还没有协商出结果。“现在我唯一能做的就是填写索赔申请表，然后继续等待。”记者注意到，戴女士将自己的遭遇曝光在网上后，多位目前在意大利的网友也表示丢过EMS包裹。网友“runway-全球购”称他去年9月曾丢过价值4万多的包裹。“奶酪的梦”也称“去年从意大利寄快件丢过三个EMS包裹”。
客服：会赔偿相应损失
北京晨报记者近日多次拨打全球邮政特快专递(EMS)客服电话，邮件查询及邮件投诉平台转接人工服务后均回应“现在坐席繁忙”。记者随后将此情况反映至业务咨询部门，一名工作人员表示目前处于业务旺季，邮件查询及邮件投诉平台可能无法及时接受处理。“我们会尽快向相应部门反馈，届时给予回复。”
昨天下午5时30分，记者得到业务咨询相关负责人回复，她称目前只查看到第三个包裹的邮件问题。“经查询收件人应该收到的东西为三个手提包、两个钱包、一对耳环、一副胸针以及一件毛衣。但实际上收到三套化妆品(洗发水和护发素等产品包括在内)。”该工作人员对此解释称，“可能在寄递邮件时两个行程单贴错了。经查看反馈信息，此邮件于1月18日到达大柳树分公司时已经破损，且内部携带破损单，邮递员曾与收件人联系但已拒收，且大柳树分公司方面已与收件人核实过此情况。”工作人员表示，“该邮件可能从意大利发往北京时就已经破损了，但还不能确定。此邮件会退回意大利，目前正在北京处理中心进行相应处理。”对于赔偿问题，工作人员称，“此邮件为国际邮件，我们会以申报物品的实际价格加上邮费赔偿给寄件人。”但问及具体申报价值及接收时间，工作人员表示他们是按照步骤进行赔偿，届时定会与寄件人联系。
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