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The author:(作者)归海一刀published in(发表于) 2014/2/11 10:06:54 Trains delayed thousands of people fighting over a taxi in Nanjing， officially retarded netizens spontaneously in an emergency
After listening to the weather forecast snowfall prompted the North plans from Shangqiu in Henan province since driving back in Beijing Yun Liu (not his real name) started "actively prepare for war". In her car, into the pillows, quilts, blankets, carrying fruit, hot water, and even there are the small rice cooker from the food can be heated.
Shangqiu to Beijing about 700 km, taking the freeway, can reach 8 hours under normal conditions. "We set out on February 5 at 8 in the morning, 7 o'clock at the latest to Beijing. Even if you stuck before 12 o'clock was going to. "Yun Liu said.
Yun Liu is unexpectedly, she and her family had to overnight along until the evening of February 6, before reaching Beijing.
Yun Liu, highway traffic during Spring Festival is one of the scarce resource. China Youth daily reporter noted, traffic information is in short supply, roads, civil aviation, railways and even after passengers reach their destinations were reflected to a certain degree. During the Spring Festival travel season, holidays, this is much more serious.
"How to publish timely information to users of roads, transportation facilities, how fast and accurate traffic, this is the humanized management of less importance to us in the past. "The communication College of Southeast University Professor Lu Jian believes that at present, the domestic real-time traffic information published work is still not perfect.
He said that traffic information real-time publishing technology is more and more mature, and is in great demand in the future, "this work requires government departments to weight".
High-speed traffic chaos
When on the freeway? Yun Liu, this is a problem. She didn't think that his high-speed tour of the planned changes travel along the provincial road.
Her County is located on the edge of Lian-Huo Expressway. This road is national highway network linking Jiangsu and Xinjiang one of the lateral road, Yun Liu designed route, first of Lian-Huo Expressway, then JI-Canton high speed northward.
Although not snow trip yet, but it's not. 8:30, high-speed entry on the side of the County, Yun Liu found that many cars parked in the same place to wait, some vehicles are back open, "the entrance, I could not get on."
She decided to walk along provincial road bound for Shangqiu, more because of the high entrance. I did not expect, high-speed entry remains in Shangqiu city shut down.
"My high-speed entry and Shangqiu has referred to the police, stopping road and tell us you want to bypass. "Yun Liu said that husbands get off asking when can police traffic," police said they are also listening to instructions above, don't know what's going on when you can pass. "
At that time, Yun Liu doesn't have a detailed traffic reports. According to media reports, the 6 o'clock to 8 o'clock that day, Lian-Huo Expressway in Shangqiu section 7 consecutive traffic accidents, 40 cars behind. The scene of the accident at 10 o'clock in the morning, clean up, and then, Yun Liu, in territory of Shangqiu, "crash plus rain, and even a surge in traffic".
Junction of Shangqiu and Shandong. Yun Liu Road, trying to speed on territory of Shandong. Finally, after left their hometown for more than 100 kilometers, from Shandong Cao County manage to enter the highway, then went to Shandong heze expressway exit.
At this time is close to lunchtime. Yun Liu high speed only to find, next to the highway entrance is, "it is, I'm off the highway, you can't get it into high speed. ”
Yun Liu failed to enter the heze, high-speed heze North entrance. Then Huang Zhen, Shandong, Yanggu, liaocheng, at least 11 entrances, she could not enter. That night, she and her family had to stay at the Shandong Yanggu the night.
Under the heavy snow starting from Yun Liu after entering the territory of Shandong. Family found at a gas station, spaces between wheels and the bodywork of the icy, they're too busy with life-saving hammer to break the ice.
China Youth daily reporter noted, Yun Liu return on February 5, "high-speed police in Henan province" and "high-speed travel service of Shandong" official Microblogs such as traffic information and websites regularly publish some sections. However, the weibo comments number, forward, not so much.
Yun Liu told reporters that part of weibo's information is not entirely accurate. For example, 11:30, Shangqiu city, she saw messages on Twitter saying double eight stations have been released, in fact, her dual eight-station until 12 o'clock has not yet been released, "information and the actual situation is not entirely consistent. ”
There are also netizens who reflect on their way to a high-speed access, they are on the site or Twitter import the closed message. Some netizens said that they did not know how to bypass the entrance closed after.
Nevertheless, micro-Bo Yun Liu the primary means of getting traffic information. And near the entrance at high speed before the trip, Yun Liu, or family related Tweets.
Another way is to listen to the radio to get information. But Yun Liu found that radio spot now and then song, can't do real-time broadcasts and traffic information is not what she wanted to know.
Currently there are no such circumstances improve. On February 9, "Henan high speed police" Twitter news tips "daguang Expressway in Henan and Hebei province and Ning Luo Expressway province of Henan and Anhui Provinces along the direction of flow is very large, car-clogged, bypass in advance."
And for at least 4 hours ago, netizens have been microblogging said: "multi-wide high-speed charging stations across Hebei province of Henan, queued vehicles stretch for several kilometers, traffic jam, Henan high speed management doing? ”
Asymmetric information cause the airport controversy
Bring obstacles impeded traffic information, not only on the highway. Yun Liu left for Beijing the same day, Zhengzhou airport intermittently shut down three times, and contradictions that occurred the next day caused a lot of controversy on the Internet.
Zhengzhou airport terminal station master's Army strong later said publicly that the day of the incident, due to heavy snow, causing widespread flight delays at the airport, thousands of passengers were stranded.
Contradiction which is the so-called "Zhengzhou airport was broken." The evening of February 6, quoted media microblogging friends "procrastination out of the late Miss" emerged: "how crazy you feel after a delay of passengers, hit ran counter computer or something. Zhengzhou airport has closed, we've haven't slept in 24 hours of overtime in a row, are afraid to go out, out siege would be scolded. ”
February 7, Zhengzhou airport has denied the assertion, called net messages of false and exaggerated, have all returned to normal flight. The day of the incident, "very few passengers on flights delayed emotional impact trips."
China Youth daily reporter seen in airport surveillance video released February 6, Zhengzhou, China Southern Airlines at the airport information desk, front desk surrounded by dozens of tourists, 3 civilian police stood near the counter. Then, a man threw water bottles toward the counter, another man will be splashed with water to staff.
CCTV reported that surveillance video showing no passenger behavior such as hit counters, computers.
However, in the view of many witnesses, this conflict is clearly associated with the airport, the airline's working methods. A Netizen said that his flight took off on February 6, but has been delayed. At 3 o'clock in the afternoon, they arranged for boarding, and was asked to leave after two hours by plane.
After a toss about, his flight took off at night.
A Netizen named "Xiamen far long-" with "information asymmetry" described the February 6 on board. According to his story, some stranded passengers waiting at the airport late at night, "sleepy I can't sleep", he has repeatedly been informed by staff "take off", but "no news".
Funniest scene is that before boarding the plane, electronic display hints that he should "10th gate" plane was boarding service counter told "on the 14th", but the gate was the 16th. When peer down to the correct entrance, he says boarding pass "success in a hurry", "no order".
Reporters try to contact these witnesses through Twitter, but as of press time have not received a reply. Previously, many media reported side confirms the user's statement.
"Although the staff hard to safeguard passengers can take account of information dissemination is not in place, can't get passengers understand that lead to conflict. "The Henan business daily said a report evaluating the matter.
Reports said one airport customer service dispatchers to work continuously for 30 hours, ate a meal, without even the drinking time. As a floor schedule, she's going to dock multiple departments, if the flight was delayed, but also links, accommodation and other matters.
If flight delays, sometimes delay time can be calculated accurately, but in other cases, delays were not accurately informed.
Journalists noted that the conflict occurred because of flight delays often found in media reports. User said on Twitter, their flights delayed due to weather and other reasons is understandable, but you do not want information to be obstructed. When flight delays,, accommodations, weather, and take flight, other modes of transport, such as information becomes more demand.
Railway station in thousands in a cab to highlight coordination difficulties
China Youth daily reporter experience found on the ground, when the return visitors to reach some destination, traffic congestion has not completely disappeared.
Reporters recently in Hankou, Hubei Province, in the railway station square, Station Road is very congested, difficult to see empty taxis. At the same time, underground, taxi stops, teams broke 30 percent of visitors arrived, meandering about 150 metres. Taxi turn, station staff are directing passengers.
The other side, a number of "the Black Rider" showmanship is asking passenger "where", but was ready to take "the Black Rider" fewer visitors. After nearly 20 minutes of waiting, the reporter finally to taxi.
"So run down and make no money at all. "The bus, taxi drivers complained to reporters. He said that soliciting himself was reluctant to go to the railway station, as waiting for a taxi with more, must wait a long time before I get passengers out of the train station, blocking the road and slow.
, February 4, at the South square of Beijing West railway station, taxi queuing up lined up hundreds of troops, but taxis are rare. Outbound travelers waiting in the cold, it will take about an hour to get in.
It is reported that on February 6, the Beijing West railway station are expected to reach about 189,000 people. However, under the influence during the Blizzard, high-speed rail section section of speed limit driving, Beijing main station more than more than 50 trains later, part of the train was delayed by more than an hour.
A busy shopping day, Blizzard led to train delays, stranded passengers arrive in a relatively concentrated period, return peak "taxi" important reasons. On February 5, 6th, national railway station suffered different degrees of "taxi".
The most famous, occurred on February 6 at the Nanjing South railway station "thousand taxi". At that time, Beijing-Guangzhou, Beijing-Shanghai Gao Tieduo trains delayed because of the weather, thousands of passengers arriving at the Nanjing South railway station, in the morning.
Much information about train delays, thousands of passengers were stranded, and doesn't seem to be rapidly communicated to the Nanjing city transportation system. In accordance with established practice, still 23:45 has suspended operations in Nanjing Metro, buses have been off duty. Taxi, almost more than 1000 employees the only option for passengers to leave the station.
Keep passenger evacuation was slowed due to train delays, train station automatic ticket checking turnstiles cannot identify some tickets, passengers had to artificial wicket to pass.
Some netizens start "manual" for the communication of information. On February 6, Twitter authentication information as "the former editor-in-Chief of the weekly market," Netizen "Shao Mingbo" tweets, called on taxi driver sped to the Nanjing South railway station in an emergency.
After 15 minutes, he prompts on Twitter again, a taxi driver. Less than 5 minutes, the taxi driver had been forwarded his tweets, and prompted other 3 taxi drivers and to schedule other taxi to the support notification service.
Information lag caused by the situation seemed grim. 2:2, a Netizen named "bean" microblogging again: "take the last flight to Nanking, which due to the bad weather delayed 12:30 to, and as a result work, public transport work, very few taxis, thousands of helpless passengers queue up for the bus, of which there are a lot of elderly and children. ”
This Tweet in 45 minutes was met with the same user "KBAS" FW: "I just got back from there, finally someone with ' take a taxi to the last drop, ' I was lucky enough to fight back, lining up at the scene. ”
Fortunately, the urban traffic system in the evening finally have to deal with. Nanjing, according to media reports, Nanjing South railway station has arranged two buses give visitors free access to downtown, about 2 o'clock in the morning, most passengers evacuation is complete.
In addition, the Nanjing railway authorities also said that consultations with the City Department of transportation, evening subway increases during the spring capacity, increase the frequency of night buses to facilitate the "late" passengers home.
Demand for real time traffic information
Yun Liu, objectively speaking, this year announced a number of real-time traffic information, and progressive than in the past. But it still has room for improvement.
Yun Liu found, has a application called "fly often associate", dang was with computer or phone to this program sent flights, Shi, it will put flights whether delays, situation told user, "I hopes also can has a such of application: Dang I go in highway Shang Shi, sent highway name, this application can automatically tips I this article Highway whether close, and which sections close, and when open, information".
Jian John Lu told China Youth daily reporter during the spring part of the passengers were stranded for many reasons, one of which is the transportation sector capacity to respond to large-scale migration and the carrying capacity of the transport infrastructure is still limited.
"The second reason is that at the time of sudden-onset disasters such as snow, rain, some local emergency management capabilities are not in place. "Jian John Lu believes that traffic information provided insufficient, is one of the performance.
Jian John Lu said that transport publishing traffic information to users is a humanized management and service, with the improvement of citizens ' information capacity, real-time traffic information will also be progress, "relevant departments of the major difficulty is attention".
China Youth daily reporter found that current real-time traffic information release has had some success in China, mainly concentrated in the inner cities. For example, according to media reports, on February 7 this year, the Shanghai Municipal Bureau of traffic the port command Center said, "bus" APP software has been the addition of real-time bus modules and bus line vehicles have control for intelligent scheduling of real-time information access APP.
It can be rendered more than 220 articles real-time vehicle information bus lines. Most provinces are cities attempt to render real-time traffic on the major roads in the city, rendering includes roadside display.
Japan media disclosures, in 2013, the Japan capital circle railway companies and the Tokyo Metropolitan Government decided that the tram run-time information such as driving directions open to trams run orientation can be reflected in real time on a map in the Smartphone, in the event of disasters and other emergency situations, where the tram and bus stops are available immediately cause traffic jams and other information, which will enable an efficient asylum and relief operations possible.
Jian John Lu noted, Baidu launched during the Spring Festival this year, "live map", now there are some professional software, a database can collect traffic information through mobile phones, telephones and other channels, and released to the management and use of the roads.
"This is one of the better technologies, China is developing rapidly, is a lot of demand for future use. But this must need the Government to act. "Lu Jian said.
Capital economic and trade University Associate Professor, Faculty of Economics and public administration, Mr CHEUNG has publicly expressed, the transport sector issued traffic information including blocking roads, places of tourist attractions, events and other crowded areas, channels, compared with cell phones, the Internet, television, radio, and so on.
"Particular emphasis on mobile platforms, if traffic information is not passed to pedestrians in time, once causing massive jams will be quite a hassle. Once the serious congestion, related departments should act decisively to a temporary traffic control, attractions-limiting measures. "He said in an interview.
Reporter noted that, at present publish tweets real-time traffic information, forwarded, and not many comments, arrival rate is quite limited. Citizens, such as the use of micro-blogging, micro-more receptive to new media channels into a new topic.
Jian John Lu, government departments should adjust, publish some dynamic information in a timely manner, return visitors who need to know in advance of the current traffic situation in the country, "at the same time, due consideration should be given responsibility of local government, providing help to passengers may delay lag, which undoubtedly requires government spending. ”
Staff writer, Beijing, February 9-
(Original title: the shortage of information blocking the spring return road)
听天气预报提示北方将降雪后，计划从河南商丘自驾回北京的刘芸(化名)开始“积极备战”。她的轿车里，放进了枕头、被子、毯子，也带上了水果、热水，甚至还有车载的可加热饭菜的小电饭锅。
商丘到北京约700公里，走高速，正常情况下8小时就能到达。“我们2月5日早上8点出发，心想最迟晚上7点到京。就算再堵车，晚上12点前怎么也会到的。”刘芸说。
让刘芸意外的是，她和家人不得不在中途留宿一晚，直至2月6日傍晚，才到达北京。
在刘芸看来，高速公路实时路况信息是春运的稀缺资源之一。中国青年报记者注意到，交通信息供应不足的现象，在公路、民航、铁路甚至旅客到达目的地之后都有一定程度的体现。每逢春运、节假日，这一矛盾更加突出。
“如何及时地把信息发布给道路、交通设施的使用者，如何迅速、准确地发布交通状况，这是我们过去都不太重视的人性化管理方式。”东南大学交通学院教授陆键认为，目前，国内实时交通信息的发布工作还不太完善。
他表示，交通信息实时发布的技术越来越成熟，未来需求量很大，“这项工作需要得到政府部门的重视”。
高速路况信息混乱
什么时候能上高速？对于刘芸，这是一个问题。她没想到，自己原计划的高速之旅会变成沿省道穿行。
她所在的县城位于连霍高速边上。这条连接江苏和新疆的道路是国内高速公路路网的横向干道之一，刘芸设计的路线是，先入连霍高速，再转济广高速北上。
虽然启程时还没下大雪，但一切并不如意。8点半，在县城边上的高速入口，刘芸发现很多车停在原地等待，有些车正在往回开，“那个入口我上不去”。
她决定沿着省道开往商丘市，因为那儿的高速入口较多。可没想到，商丘市的高速入口依然是关闭的。
“老家和商丘的高速入口都有交警，拦着路，跟大家说要绕道。”刘芸说，丈夫下车询问交警什么时候能通行，“交警说，他们也是听上面指令，不知道到底什么时候能通行”。
那时，刘芸还不知道详细路况。据媒体报道，当天6时到8时，连霍高速商丘段连续发生7起交通事故，40辆车追尾。事故现场是在上午10时清理完的，而这时，刘芸还在商丘境内，“车祸加雨雪天气，即使上了高速也会堵车”。
商丘与山东交界。刘芸沿着省道，试图在山东境内上高速。终于，在离开老家100多公里之后，她从山东曹县勉强进入了高速公路，随后来到山东菏泽的高速出口。
此时已接近午饭时间。刘芸一下高速才发现，旁边的高速入口是封着的，“这等于，我下了高速，就没法再进高速了。”
刘芸没能进入菏泽、菏泽北的高速入口。随后的山东黄镇、阳谷、聊城等至少11个入口她都无法进入。当天晚上，她和家人不得不在山东阳谷住了一宿。
大雪从刘芸进入山东境内后开始下起来。家人在加油站时发现，车轮与车体间的空隙结了冰，他们忙用救生锤把冰块敲碎。
中国青年报记者注意到，刘芸返程的2月5日，“河南高速公安”、“山东高速出行服务”等官方微博及网站定时发布了一些路段的交通信息。不过，上述微博的评论、转发数量并不多。
刘芸告诉记者，部分官方微博的信息不完全准确。比如，11点半时，她在微博上看到信息称商丘市双八站已经放行，事实上，她在双八站等到12点还没有被放行，“可能信息和实际情况并不是完全一致。”
也有一些网友反映，在通往某一高速入口的途中，他们才在网站或微博上得知入口封闭的消息。有的网友则说，他们不知道入口封闭后该如何绕行。
尽管如此，微博仍成为刘芸获取路况信息的主要方式。出发前和快到高速入口时，刘芸或家人都会检索相关微博。
另一种获取信息的方式是收听广播。但刘芸发现，广播时不时插播歌曲，不能做到实时播报，且一些路况信息不是她所想知道的。
这样的情况暂时没有好转。2月9日16时，“河南高速公安”微博发布消息，提示“大广高速豫冀省界站和宁洛高速豫皖省界站出省方向车流量非常大，车多拥堵，请提前绕行”。
而至少4个小时前，已有网友发微博称：“多日来大广高速豫冀界收费站，排队车辆延绵数公里，交通大拥堵，河南高速管理当局干什么去了？”
信息不对称引发机场风波
交通信息不畅带来的阻碍，不止发生在高速公路上。刘芸启程返京的当天，河南郑州机场间断性地关闭三次，次日发生的矛盾在网上引起了不小的风波。
郑州机场航站楼派出所所长主军强事后公开表示，事发当天，机场因大雪造成大面积航班延误，几千名旅客滞留。
矛盾即所谓“郑州机场被砸事件”。2月6日晚上，多家媒体微博援引网友“拖延症晚期的蔚小姐”的消息称：“让你们感受下延误后的旅客多疯狂，柜台电脑什么的砸得稀巴烂。郑州机场又关闭了，我们已经连续加班二十四个小时没合眼了，都不敢出去，一出去就被围攻就被骂。”
2月7日15时40分，郑州机场方面否认了上述说法，称网传消息存在虚假和夸大，航班已经全部恢复正常。事发当天，“极个别旅客对航班延误影响行程情绪激动”。
中国青年报记者在公布的机场监控视频中看到，2月6日0时19分，郑州机场中国南方航空问询处的柜台前围着数十名旅客，3名民警站在柜台附近。随后，一名男子往柜台砸矿泉水瓶，另一名男子则将水状物泼向工作人员。
央视报道称，监控视频中，没有出现旅客砸柜台、电脑等行为。
不过，在多位目击者看来，这场矛盾显然与机场、航空公司的工作方法有关。一位网友说，他的航班本应在2月6日8时起飞，但一直延误。下午3时，他们被安排登机，而两小时之后又被要求离开飞机。
一番折腾之后，他的航班于深夜起飞。
网友“渊远流长-厦大”则用“信息不对称”形容2月6日的登机。按照他的说法，一些滞留旅客深夜在机场候机时“想睡不敢睡”，他多次被工作人员告知“可能起飞”，但“还没消息”。
滑稽的一幕是，临登机前，电子显示屏提示他应在“10号登机口”登机，服务总台告知登机口是“14号”，但其实登机口是16号。当被同伴拉到正确的入口时，他感慨登机“匆匆成功”、“毫无秩序”。
记者尝试通过微博与上述目击者联系，但截至发稿时均未收到回复。此前，多家媒体的报道侧面印证了网友的说法。
“尽管机场工作人员辛苦保障乘客出行，可因信息发布不到位，不能得到乘客的理解，导致双方发生冲突。”《河南商报》一篇报道评价此事时称。
报道称，机场一位客服部调度人员连续工作30小时，仅吃了一顿饭，连喝水的时间都没有。作为地面调度，她要对接多个部门，若航班晚点，还要联系、安排住宿等事务。
如果航班发生延误，有时延误时间可以准确计算，但在另一些情况下，延误时间是无法准确告知的。
记者注意到，因航班延误而发生的冲突屡见媒体报道。多位网友在微博上称，他们对因为天气等原因造成的航班延误可以理解，但不希望信息被阻碍。当航班延误时，住宿、天气、转乘航班、其他交通工具等信息成为较大需求。
火车站千人打车凸显协调困境
中国青年报记者实地体验发现，当返程旅客到达部分目的地之后，交通困境依然没有完全消失。
记者近日在湖北汉口火车站看到，在火车站地面广场，出站后的路段十分拥堵，难以看到空驶的出租车。同时，在地下出租车停靠点，到站旅客的队伍折了三折，蜿蜒约150米。出租车依次开来，车站工作人员正在指挥旅客上车。
另一边，多名“黑车”的揽客者正询问旅客“去哪里”，但愿意乘坐“黑车”的旅客较少。经过近20分钟的排队等候，记者终于等来了出租车。
“这样跑下来，根本赚不到几个钱。”上车后，出租车司机向记者抱怨。他说，自己其实不太愿意去火车站拉客，因为前来等候的出租车较多，必须等很久才能接到乘客，而出了火车站，路很堵，行驶缓慢。
2月4日22时许，在北京西站南广场，出租车排队候车处也排起了上百人的队伍，但出租车却来得很少。出站的旅客在寒风中等候着，大约要等一小时才能打上车。
据报道，2月6日，北京西站预计到达旅客约18.9万人。不过，在暴雪影响之下，高铁部分区段限速行驶，北京几大车站晚点50余趟列车，部分列车晚点一小时以上。
客流量大，暴雪导致列车晚点，滞留旅客在相对集中的时段抵达，这成为返程高峰期“打车难”的重要原因。2月5日、6日，全国多地火车站出现了不同程度的“打车难”现象。
最著名的，要数2月6日凌晨发生在南京南站的“千人打车”。当时，京广、京沪高铁多趟列车因天气原因晚点，上千名乘客抵达南京南站时，已是凌晨。
多趟列车晚点、上千旅客滞留的信息，似乎没有迅速传递到南京的城市交通系统。按照惯例，南京地铁依旧在23时45分停止了运营，公交车也早已下班。出租车，几乎成为1000余名乘客离开火车站的唯一选择。
更让旅客疏散进度放缓的是，由于列车晚点，火车站自动票检闸机无法识别一些车票，旅客不得不往人工检票口通行。
一些网友开始“人工”地进行信息沟通。2月6日凌晨1时32分，微博认证信息为“《市场周刊》前总编辑”的网友“邵明波”发微博，呼吁出租车司机赶往南京南站救急。
15分钟之后，他又在微博上提示了一位出租车司机。不到5分钟，这名出租车司机转发了他的微博，并提示了其他3名出租车司机，且表示要通知客服调度其他出租车前往支援。
因信息滞后造成的情况似乎十分严峻。2时2分，网友“仙小豆”再次发微博抱怨：“乘坐最后一班北京到南京高铁，由于天气原因晚点12点半到，结果地铁下班，公交下班，出租车寥寥无几，上千乘客无助的排队等车，其中还有好多老人孩子。”
这条微博在45分钟后被遭遇了同样情况的网友“KBAS”转发：“我也刚从那里回来，好不容易有人用‘滴滴打车’，我幸运地拼车回来的，现场排队等的特别多。”
好在，城市交通系统在当晚终于有所应对。据南京媒体报道称，南京南站安排了两辆大巴车免费送旅客前往市中心，约凌晨2时，大部分乘客疏散完毕。
此外，南京铁路部门还称，将与城市交通部门协商，增加春运期间的地铁晚间运力，增加夜公交的班次，以方便“晚点”乘客回家。
实时交通信息需求大
在刘芸看来，客观而言，今年公布的一些实时交通信息，已比过去要进步一些。但其中依然有改进的空间。
刘芸发现，有一个应用程序叫“飞常准”，当有人用电脑或手机给这个程序发送航班号时，它会把航班是否延误等情况告诉用户，“我希望也能有一个这样的应用：当我走在高速公路上时，发送高速公路名称，这个应用能自动提示我这条公路是否关闭、哪个路段关闭、何时开放等信息”。
陆键教授告诉中国青年报记者，春运期间部分旅客滞留有众多原因，其中之一是交通部门应对大规模迁徙的能力、交通设施的承载能力依然有限。
“第二个原因是，在发生大雪大雨等突发灾害时，一些地方的应急管理能力还不到位。”陆键认为，交通信息提供的不足，正是表现之一。
陆键说，把交通信息发布给交通设施使用者，是一种人性化的管理和服务，随着公民对信息接受能力的提高，实时交通信息的建设也会有所进步，“主要困难是有关部门重视的程度”。
中国青年报记者发现，目前我国实时交通信息的发布已有一定成果，主要应用集中在城市内部。例如，据媒体报道，今年2月7日，上海市交通港口局指挥中心发布称，“上海公交”APP软件已增设实时公交模块，并把已经实现智能调度的公交线路车辆的实时信息接入APP。
此举可以呈现220余条公交线路的实时车辆信息。大部分省份均有城市尝试对市内主要道路的实时路况进行呈现，呈现方式包括设置路边显示屏等。
据日本媒体披露，2013年，日本首都圈各铁道公司及东京都政府决定将电车行驶方位等实时运行信息公开化，电车运行方位可以实时体现在智能手机的地图上，在发生灾害等紧急情况时，可以立即获得电车及公交在何处停止导致交通堵塞等信息，这将使高效率的避难及救援活动成为可能。
陆键注意到，百度公司在今年春运期间推出了“实时地图”，如今也有一些专业的软件、数据库可以通过手机、电话等渠道搜集交通信息的状况，发布给道路的管理和使用者。
“这个是比较好的一种技术，中国在这方面发展很快，将来使用的需求量是很大的。但这一定需要政府行为。”陆键说。
首都经贸大学城市经济与公共管理学院副教授张智新此前也曾公开表示，交通部门发布交通信息的内容包括易堵路段、旅游景点、大型活动场所等人流密集区域，渠道则有手机、互联网、电视、电台等。
“尤其要重视手机平台，如果交通信息不能及时传递给出行人，一旦造成大规模拥堵就会非常麻烦。一旦遇到严重拥堵，相关部门要果断地采取临时交通管制、景点限流等措施。”他在接受媒体采访时说。
记者注意到，在目前已有的发布实时交通信息的微博中，转发和评论并不多，到达率较为有限。如何运用微博、微信等公民较容易接受到的新媒体渠道，成为一个新课题。
在陆键看来，政府部门应该及时调整、发布一些动态信息，返程旅客也需要对国内目前交通状况作提前了解，“同时，地方政府应该适当考虑承担责任，向可能延迟滞后的旅客提供帮助，这毫无疑问需要政府的投入。”
本报北京2月9日电
(原标题：信息短缺阻滞春运返程路)
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