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The author:(作者)归海一刀published in(发表于) 2014/3/20 6:25:57 Consumers identify a Nikon Dodge won’t get a new machine， to empower the law society to help human rights defenders
More than 300 Nikon D600 consumer rights
First 3 safeguarding consumers in Beijing this morning to sign licensing agreement
Consumers refer to Nikon Dodge won't get a new machine
From CCTV after blotching occurs when the exposure Nikon D600 3·15 party photo, message about consumer rights have continued. This morning, this reporter learned that, at present over 300 Nikon D600 consumers through the cloud of collective rights.
At 10 o'clock in the morning, the first batch of 3 activist consumers signed a licensing agreement.
Activist · not a collective consultation with the Nikon prosecuting human rights defenders
Today morning, this on Nikon D600 collective activist activities of agent lawyer Yuan lawyer in accept legal evening under reporter interview Shi said, "in consumers handle good related procedures zhihou, we will first finishing related evidence, and developed activist programme, and law to Nikon company sent lawyer letter, if Nikon company has consultations of wishes, so lawyer will representative General victims and Nikon company for negotiations. ”
It is understood that once Nikon has no willingness to negotiate, or negotiate, counsel on behalf of consumers to the jurisdiction of the courts.
"As opposed to individual consumers, the stronger collective rights. Is a product of the collective rights of a batch or a wide range of emerging issues. Because the numbers involved are large companies will bring a lot of pressure, a lot of collective rights did not even go to litigation, has been able to solve the problems at the negotiation stage. "The he lawyers said.
Activist · development via micro-blog, website, hotline multi-channel Attorney
The reporter learns, after CCTV 3·15 party that night, issued a statement on joint yingke law firm in Beijing, "Nikon D600 defects regarding the exposure, PCG legal cloud will help consumers to Nikon collective rights, form a legal team of class-action lawsuits and track lawyers service processes to effectively protect the interests of consumers. ”
This opening also "Nikon D600 black door" fast protection channel, consumers through @ Yun Weibo, the legal cloud official website or free activist calls to obtain the services of collective rights.
Up to now, have 27 provinces and autonomous regions all over the country for more than 300 people signed up, "and currently the number continues to increase. And demands of the consumer variety, such as requiring upgrades or refunds, and more. 3 consumers today as the first activist to enter into a licensing agreement. "The cloud's Marketing Director, told reporters.
It is understood that the PCG cloud joint 2000 lawyers to provide consumers with the welfare rights litigation, from access to the consumer counselling to sue will be wholly free.
Activist · case
CCTV exposed consumers to build "alliances"
Since 3·15 CCTV exposure, online consumers spontaneously formed "alliances".
From Beijing, Yu was the rights agreement signed among 3 people. Yu told reporters that June 2013 he spends 10200 bought Nikon D600 machine. After two months of use, finds himself sizes spots on the left corner of the photo, and he failed to recognize this situation. Subsequently he found on the Internet a lot of people have similar problems, to find your own photographs taken by this camera, found on the camera to buy back around the tenth day after, this situation occurred, but then they did not notice.
Until October 2013, in, take their cameras for Beijing, Nikon Service Center for repair. After-sales service says this is normal lens into ash, and to replace the shutter parts. And when Yu will repair the machine took home two days after the discovery, and the same happens. Yu return to service center, received the same explanation, and this time and is not to replace the shutter button part, but for cleaning the lens.
Finishes cleaning the lens of the camera this issue did not go away, came to service center in the third, got is still cleaning the lens. Until the fourth, the problem still exists, to give up to find service.
Mr Wang from Shanghai also told reporters that the Nikon official said after the sale that belong to one of the normal grey. "Nikon's sales, but refused to admit the quality issue, and play word games. ”
"Up to now, service personnel also tells us that as long as the shutter replacement parts can solve, but there are many cases confirmed, changed the shutter as the answer, cause the machine to appear even more serious problems. "Mr Wang says.
Originally, the national "three guarantees" regulations, due to some questions maintenance twice and are not addressed, and need to be replaced. "That's why I refused to admit to replace shutter parts is the maintenance. But I went there four times, only the first change shutter, others will only do the washing. "Mr Yu said.
"They just don't want us to change the machine. "The Sun from Dandong, Liaoning province, said:" they still do not recognize is the machine's quality problems, when we went to after sales, they first view our repair form, if you have already replaced the shutter, you no longer agree to change the shutter, only do the washing. ”
Text/journalist intern Zhang Lei Wei Ming
300余尼康D600消费者维权
上午第一批3名维权消费者在北京签署授权协议
消费者指尼康推托不愿换新机
从央视3·15晚会曝光尼康D600拍照时出现黑斑之后，关于消费者维权的消息一直不断。今天上午，记者了解到，目前全国超过300名尼康D600的消费者将通过律云公司集体维权。
上午10时，第一批3名维权消费者在北京签署了授权协议。
维权·方式如与尼康协商不成将集体起诉维权
今天上午，此次关于尼康D600集体维权活动的代理律师袁律师在接受《法制晚报》记者采访时表示，“在消费者办理好相关手续之后，我们会首先整理相关证据，并制定维权方案，并依法向尼康公司发送律师函，如果尼康公司有协商的意愿，那么律师将代表广大受害者和尼康公司进行谈判。”
据了解，一旦尼康公司没有谈判意愿，或谈判破裂，律师将代表消费者向管辖法院提起诉讼。
“相对于个体的消费者来说，集体维权的力量更大。集体维权针对的是某件产品一个批次或大范围出现的问题。而因为涉及的人数较多，将给公司带来很大的压力，很多集体维权甚至没有走到诉讼，在谈判阶段就已经能够将问题解决。”袁律师表示。
维权·进展可通过微博、官网、热线多渠道找律师
记者获悉，在央视3·15晚会结束后当天晚上，律云就联合北京盈科律师事务所发布声明，“对被曝光的尼康D600产品缺陷问题，盈科律云将帮消费者向尼康集体维权，组建律师团队集体诉讼并跟踪律师的服务流程，切实保障消费者权益。”
此次开设的还有“尼康D600黑斑门”快速维权通道，消费者通过@律云微博、律云官网或免费维权电话来获取集体维权的服务。
截至目前，已经有遍布全国27个省市自治区超过300名消费者报名，“而目前人数还在持续增加。而消费者的诉求多样，比如要求升级或者退款等。今天将有3位消费者作为第一批维权者签订授权协议。”律云的营销总监告诉记者。
据了解，盈科律云将联合2000名律师为消费者提供此次公益维权诉讼，从接受消费者咨询到提起诉讼，将全程免费。
维权·案例
央视曝光后消费者建“联盟”
自从3·15央视曝光之后，消费者们自发在网上形成“联盟”。
来自北京的于先生是此次签署维权协议的3人之一。于先生告诉记者，2013年6月份他花费10200元购买了尼康D600套机。使用了两个月后，发现自己的照片左上角出现大小不一的斑点，他当时并没有重视这一情况。随后他在网络上发现有不少人都出现类似的问题，于先生找出自己这一台相机所拍摄的照片，发现在相机购回后第十天左右，就出现了这种情况，而当时自己却没有注意到。
直到2013年10月份，于先生才带着自己的相机前往尼康北京售后服务中心进行维修。售后服务人员称这属于正常的镜头进灰情况，并为于先生更换了快门零件。而当于先生将维修后的机子拿回家两天后发现，又出现了同样的情况。于先生再次来到售后服务中心，得到的是同样的解释，而这次并没有为于先生更换快门零件，而是为其进行清洗镜头。
清洗完镜头的相机这种问题并没有消失，于先生第三次来到售后服务中心，得到的仍然是清洗镜头。直到第四次，问题仍然存在，于先生放弃去找售后服务。
而来自上海的王先生也告诉记者，尼康的官方售后称这属于一种正常进灰现象。“可是尼康的售后却一直不肯承认是质量出现问题，并且玩起了文字游戏。”
“到现在，售后服务人员还告诉我们这种情况只要更换快门零件就可以解决，可是有很多案例证实，换了快门一样有问题，甚至导致机子出现更严重的问题。”王先生说。
原来，国家对于“三包”有条例规定，由于某一处问题维修两次而得不到解决的，需要进行更换。“这就是为什么帮我更换快门零件都不肯承认是维修。而且我去了四次，只有第一次换了快门，其他都只做清洗。”于先生说道。
“他们就是不想让我们换机器。”来自辽宁丹东的孙先生说：“他们到现在都不承认是机子的质量问题，我们去售后的时候，他们首先查看我们的维修单，如果已经换过一次快门，就不再同意换快门，只做清洗。”
文/记者张雷实习生魏明
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