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The author:(作者)归海一刀published in(发表于) 2014/3/24 4:27:57 Online 7th regret is worried for a week： no reason to return the way the road，
Online 7th regret is worried for a week: no reason to return the way the road-line 7 days no reason to return, the new method-IT news Online 7th regret is worried for a week: no reason to return the proper way road
New provisions in the law on the Elimination of "Cyber goods will enjoy a 7-day no reason to return the right" has been implemented for a week. Reporters found that the launch "7+" add new deal for long-term returns, while quietly increasing "no returns" conditions attached to the product category or no reason to return. Well no reason to return the consumer wants, and read the return policy.
Some increase of non-returned goods
"7+" plus the long-term return service attention
Log on various online shopping sites, consumer protection services become the highlight of publicity. Baidu glutinous rice network, has launched the "just out" new deal for return, provide logistics form, all Group buys to support whatever back, as long as the Group buy coupons do not consume, and can be refunded. Tesco suning also undertakes to purchase SUNY merchandise in the 15th, on the premise of ensure that the product is intact, but no reason to return. Taobao search bar added "7+ return guarantee" and "consumer protection" option. Consumer check "7+ return guarantee" all goods and shops that are displayed after joining this new protection.
"7+ return guarantee" is the 7th in the new method an extension of regret, stores promises "this product within 15 days after the sign for the goods, without prejudice to secondary sales within the support there is no reason to return, return costs arising from buyer to assume. "At the same time, also according to their own sales of goods in some shops, established their own 8, 9, 10 and 15 days return time commitment.
More than 500 clocks failed to "7th right to regret"
According to the new method provided, consumers made; perishable; opened online download or consumers of audio-video products, computer software and other digital products delivery of newspapers, periodicals and other four categories of goods are not "7th regret it right" as well. Although merchants have released a wide range of consumer protection services, but Northern green newspaper reporter finds websites to quietly increase does not accept "7-day right to regret" product category, or the return provisions were clearly defined.
Beiqing news reporters yesterday logs on Amazon, Jingdong, suning, 1th, shops and other commercial Web sites, found that luxury goods, gold, underwear, cosmetics, contract machines and a price in excess of $ 500 worth of watches, and so are excluded from the 7th, consumers need to read the return policy when net purchases. Tesco suning is also "no returns" carried out a detailed list of goods, items up to more than 30 species of fitness equipment, binoculars, game machine because there is a special reason not to participate in no reason to return.
80 each of the category of goods returns conditions listed
In addition to being excluded from the "7th regret right" items that fall outside, one by one returned to the same category of goods conditions agreed. Taobao, "consumer protection services ' seven-day return ' for scope, processes and conditions" 80 categories of goods are listed in detail in the return conditions. Such as: laptop computers, computer hardware, and computer peripheral products, consumers in the return, you need "without breaking, accessory complete package is complete, product the appearance of wear, without using the marks as a whole without knock and does not affect the secondary sale of goods. As gifts, you want returned. ”
Whether the goods are "privileged" most do not express
Prior to the implementation of the new method, the Beijing Municipal Association official said in media interviews, "7th right to regret" is implemented, businessmen agreed goods enjoy the right, should not only be posted on the website notice, statement in public, prompting, and one-on-one confirmation and consumer. In other words, provisions for businesses not to return one by one and confirm product by clicking on the "confirm" means can be queried after a dispute.
North Green newspaper reporter found yesterday, in addition to Taobao shop owners to join in from consumer protection to the Green logo on understanding your shop promises, and 1th shop when shopping for goods were expressed, most electric service provider does not do "one-to-one confirmation". Log on Amazon, Jingdong, suning, such as Tesco, shopping sites, when a purchase is made in a product, beiqing news reporters not in the apparent position of a page or the order confirmation process revealed that the goods "7th right to regret". If consumers want to know before shopping purchased item is entitled "7th right to regret", you need to enter settings "after-sales service", "Help Center" return option in a separate page in order to understand the specific details. For most consumers, this relatively secretive way, likely to cause do not enjoy "7th regret."
Official version
7th "right to regret" but need to refine criteria
Zhongxiaoxie lawyer Qiu Baochang said the head of mission, in accordance with the provisions of the new method, business owners agreed in advance and without the consent of the consumer, would not apply "7th no reason to return", but if businesses can be agreed? He believes that after implementation of the new method for some time, the departments concerned should also be based on the actual situation for further follow-up, detailed rules, to classify the return of goods, as the case may be further provided.
Municipal associations complaints and Legal Affairs Department Director langdanke beiqing newspaper reporter in an interview when he said that consumers and businesses are the clear and not return is to product without quality issues for the sake of turning circle should not be according to the characteristics of goods returned goods.
Langdanke believes that, in theory, businesses can put all the goods in the contract are marked as "not no reason to return in the 7th" (except for the merchandise quality problems and other issues relating to guarantees), the law does not prohibit. However, consumers have had the option of shopping, businesses that "exception" will directly affect sales of its products, the unreasonable provisions, consumers will naturally choose another merchant. From an objective point of view, market competition plays a protective role for the consumer.
网购7日后悔权实施一周：无理由退货有道道 - 网购7天无理由退货,新消法 - IT资讯网购7日后悔权实施一周：无理由退货有道道
新《消法》中规定的“网购商品可享7天无理由退货权”已经实施一周。记者发现，电商一边推出“7+”的加长期退货新政，一边却悄然增加“不退货”商品的品类或是无理由退货的附加条件。消费者想要顺利无理由退货，还得深入阅读各电商退换货政策。
部分电商增加的不退货商品
“7+”加长期退货服务抢眼
登录各种网购电商网站，消费者保障服务成为电商们宣传的最大亮点。百度糯米网，推出了“随便退”退货新政，规定除物流单外，所有团购支持随便退，只要团购券未消费，都可以退款。苏宁易购也承诺顾客购买苏宁商品15日内，在保证商品完好的前提下，可无理由退换货。淘宝网的搜索栏中增加了“7+退货保障”、“消费者保障”等选项。消费者勾选“7+退货保障”后其显示的所有商品和店家都加入了这项新保障。
“7+退货保障”是对于新《消法》中7日后悔权的一种延伸，店家承诺“该商品在签收货物后15天内，在不影响二次销售范围内支持无理由退货，产生的退货费用买家承担。”同时，有些店家也可以根据自身销售的商品，自行规定8、9、10及长达15天的退货时限承诺。
500元以上钟表无缘“7日后悔权”
根据新《消法》规定，消费者订做的；鲜活易腐的；在线下载或者消费者拆封的音像制品、计算机软件等数字化商品；交付的报纸、期刊等四类商品不在“7日后悔权”之列。虽然电商们推出了各类消费保障服务，但北青报记者发现各电商都悄然增加了不接受“7天后悔权”商品的品类，或者对退货条款进行了明确的规定。
北青报记者昨天登录亚马逊、京东、苏宁、1号店等电商网站，发现奢侈品、黄金、内衣、合约机、化妆品和售价高于500元的钟表等都被排除在了7日之外，消费者网购时需要仔细阅读退货政策。其中苏宁易购还对“不退货”商品进行了详细的罗列，项目多达30多种，健身器材、望远镜、游戏机都因为存在特殊原因而不能参加无理由退换货。
80个品类商品逐一列出退货条件
除了被排除在“7日后悔权”之外的商品，电商还对相同品类商品的退货条件进行了逐一的约定。淘宝网在“消费者保障服务之‘七天退货’支持范围、处理流程及条件”中就详细列出了80个品类的商品的退货条件。如：笔记本电脑、电脑硬件以及电脑周边的商品，消费者在退货时，需要具备“未拆封，配件完整包装齐全，商品外观无磨损，无使用痕迹整体无磕碰，商品不影响二次销售。如有赠品，需如数退回。”
商品是否享“特权”电商多数不明示
新《消法》实施前，北京市消协相关负责人在接受媒体采访时表示，“7日后悔权”实施后，商家约定商品是否享有该权利，不应仅在网站上登出公告、声明等面对大众的提示，还要和消费者进行一对一的确认。也就是说，对于商家规定的不宜退货商品进行逐一确认，通过点击“确认”等方式，做到发生纠纷后可以查询。
但北青报记者昨天发现，除淘宝网可以从商户加入的消费保障绿色标识上了解店铺的消费保障承诺，以及1号店在购物时对商品进行了明示，多数电商并未做到“一对一确认”。登录亚马逊、京东、苏宁易购等电商购物网站，在购买单件商品时，北青报记者并没有在页面的明显位置或者订单确认环节发现该商品“7日后悔权”的享有情况。如果消费者想要在购物前了解所购商品是否享有“7日后悔权”，需要进入电商设置的“售后服务”、“帮助中心”等单独页面中的退换货选项，才能了解具体的详情。对于多数消费者来说，这种相对隐秘的方式，容易造成无法享受“7日后悔权”。
官方说法
“7日后悔权”还需细化细则
中消协律师团团长邱宝昌表示，按照新《消法》条款，商家提前约定且消费者同意的情况下，将不适用“7日无理由退货”，但商家是不是可以随意进行约定？他认为，新《消法》实行一段时间后，有关部门还应根据实际情况进行进一步的跟进，细化细则，对可退货的商品按情况进行分类做好进一步的规定。
市消协投诉与法律事务部主任朗丹柯在接受北青报记者采访时曾表示，消费者和商家都该明确，不宜退货是以商品没有质量问题为大前提而谈及的根据商品特性而圈定出的不宜退货的商品。
朗丹柯认为理论上，商家在约定时可以把所有的商品都标称为“不可7日内无理由退货”（商品质量问题等涉及三包的问题除外），法律上没有禁止。但是，消费者有购物的选择权，商家的这种“除外”行为无形中会直接影响其产品的销售，规定的不合理，消费者自然就会选择别的商家。从客观上来看，市场竞争为消费者起到了保护的作用。
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