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The author:(作者)归海一刀published in(发表于) 2014/6/1 9:15:26 China Mobile hit temporary workers face，
Hit temporary workers in the face of China Mobile, China Mobile, mobile 4G, filling airtime to send mobile phone, casual-IT news China Mobile to earn face
Operator's airtime-filled gift activities many of us are already familiar with, for example, send airtime-filled folding bicycle, filling airtime to smartphones, send airtime-filled oil, rice and so on. By participating in such activities, consumers really get a lot of benefits, at the same time, operators also retained more users, and even attracted a new group of users. But often such activities there are a lot of mismanagement, staff abuses, violating the interests of consumers, and even some consumers still knowledge, has been beset by charges for various value-added services.
A few days ago, at the dawn of the Dragon Boat Festival, Hefei, China Mobile biandong the three-way calls gift-filled campaign launched by franchise brokerage house, which had been close to a week, according to event poster to understand, The activities has 3 species way: 1. recharge 299 Yuan calls, returned 288 Yuan calls, sent three barrels 5L edible reconcile oil or three generations 20kg rice, again plus 129 Yuan gift smart phone one; 2. filling 299 Yuan calls, returned 288 Yuan calls, gift value 499 Yuan of Huawei smart phone one; 3. filling 299 Yuan calls, returned 288 Yuan calls, edible reconcile oil and rice themselves mix.
Which, returned of 288 Yuan calls is through points months returned of forms returned to to user, here used of is 12x24 a months, that is, here returned of 288 Yuan calls, in 24 months is two years Hou to returned to finished, General operators are is used this similar of forms, purpose is can guarantee the user in two years within does not go network, retained has old customer, while is for themselves do has one publicity, even also will attracted part new user of joined.
According to Ms participated in the activities to Gulu network reporters, at the event on the first day (May 24), she observed the next event, had wanted to participate in the next, taking into account the experience of being deceived prior to participating in the activity, Ms has not attracted by activities. Dunkelman returned home with family also introduced the mobile activity, discuss decided after next.
Second days (May 25), du ladies and family together visiting activities scene, Advisory has Xia related personnel Hou, decided select third species activities way, in participate in the activities zhiqian, has had experience of du ladies also deliberately Advisory has staff participate in the activities Hou will suffered to malicious buckle fee, package free change, also increased charges service, situation get staff of denied answered Hou only decided participate in.
According to Ms memory sign while attending the activity a has two copies of the agreement, at the urging of staff and not to look at the detailed terms for signature, received gifts activity gifts and go left.
Didn't realize is that participating in the activities of the third day (May 28), Ms mobile receives notification from mobile SMS, "Dear customer, you have successfully dealt with a 10 Pack 70M Pack service. "Receive SMS notification of Ms was wondering, did not have to go through the business, then manually dialed 10086 China Mobile customer service telephone advisory services.
According to customer service introduction, the business is Ms biandong handling the three-way franchise brokerage house in Hefei, while Ms is at work did not go to the Office to handle the business. It is understood that no brokerage house handling even if handling the business, by calling the customer service phone, text message, online brokerage house can handle the business in many ways.
Through communication with customer service, Ms came, turned out to be two days before Ms participated in the Hall calls gift-filled activities, the brokerage house not informed through internal MS operation MS handle the business. Under such a situation, mobile customer service told Ms have complained to the mobile processing center, Dunkelman and wait for the results.
That does not make Ms feel comfortable, returned home after work to find agreement signed at that time, under the agreement concluded on the terms do not find attending this event needed "handling 10 Pack 70M Pack business" clause. This makes Ms once again feeling cheated, her heart full of anger. Dial again 10086 China Mobile customer service telephone consultation, results or let Ms waits for reply to the complaints handling Center.
Yesterday, the Hefei mobile complaint centers depending on the MS response to Ms responses are cancelled 10 Pack 70M Pack business, has this month consumption rates move will return next month to the MS, and the people move within the action's mistakes to the leadership of superior response, apology to Ms damage.
Experienced two similar cases of Ms conceal his anger when asked how this situation happened, mobile complaint centers answer is that mobile employees via work order number for internal operations, as long as the number of employees could change the user's personal business accordingly.
However, mobile complaint centers stressed that the moves will be strictly an internal employee training and management, individual business users are not altered, nor any value-added service to the user without permission, and that for internal employees and will not do any good. For the MS case, complaints handling center personnel may be mismanagement of local brokerage house, or when the activity is held, staff are not employees, insufficient operational capacity caused by operating errors.
For the processing of the results were not very pleased with MS, how do people move within error blamed on temporary head, Ms has been even more questionable is, if moving the internal error is just an excuse, if China Mobile has always been such a malicious service to consumers. Finally, complaint handling officer has apologized and refused to answer MS handle the business of any problems.
In fact, people move within the phenomenon of illegal operations happen often, does not act in accordance with the rules of, abuse often occurs. This is moving for an internal employee mismanagement, lax supervision, giving employees too much numbers as a result of.
In addition, moving many articles are suspected of hegemonic, seriously damaging the interests of consumers. For situations where the MS is just tip of the iceberg. Similar situations met on the online inquiry learned that Ms has more than its more because rights no road, or because the loss is unlikely, consumers did not hold too much. And that is just a subset of the users, I believe there is more information underdeveloped rural areas are numerous for users to encounter such situations.
According to the relevant law said Ms, moving not only violated consumers ' right to know, the consumption of consumer choice, as well as the consumer of the right to freedom of movement and the right to compensation. For mobile users within employee breaches to losses, complaints related to treatment, consumers can seek double compensation for, moving and personal circumstances need to be given a written apology. Otherwise you can move directly to appeal the Ministry, told Court.
中国移动狂打临时工脸 - 中国移动,移动4G,充话费送手机,临时工 - IT资讯中国移动狂打临时工脸
对于运营商的各种充话费送大礼活动很多人都已经耳熟能详，比如，充话费送折叠自行车，充话费送智能手机，充话费送油、大米等。通过参加这样的活动，消费者着实得到了很多实惠，同时，运营商也保留住了更多的用户，甚至吸引了一批新用户。但往往就是这样的活动存在诸多管理不善，员工违规操作的现象，侵犯了消费者的切身利益，而甚至有些消费者至今还不知情，一直遭受各种增值服务收费的困扰。
日前，在端午节来临之际，中国移动合肥汴东经三路特许经营店营业厅推出了充话费送礼品活动，该活动已展开接近一周，据活动现场海报了解，该活动有3种方式：1.充值299元话费，返还288元话费，送三桶5L食用调和油或者三代20kg大米，再加129元赠送智能手机一部；2.充299元话费，返还288元话费，赠送价值499元的华为智能手机一部；3.充299元话费，返还288元话费，食用调和油与大米自行搭配。
其中，返还的288元话费是通过分月返还的形式返给用户，这里采用的是12×24个月，也就是说，这里返还的288元话费，在24个月也就是两年后才能返完，一般运营商都是采用这种类似的形式，目的就是能保证该用户在两年内不会转网，保留了老客户，同时也是为自己做了一场宣传，甚至还会吸引部分新用户的加入。
据参加该活动的杜女士向咕噜网记者介绍，在该活动第一天（5月24日），她观察了下活动现场，本来想参加下，考虑此前参加该活动被欺骗的经历，杜女士并没有被活动所吸引。杜女士回到家中，与家人也介绍了下此次移动活动，后经商量还是决定参加下。
第二天（5月25日），杜女士与家人一同前往活动现场，咨询了下相关人员后，决定选择第三种活动方式，在参加该活动之前，有过经验的杜女士还特意咨询了工作人员参加该活动后会不会遭受到恶意扣费，套餐随意变更，另外增加收费服务等情况得到工作人员的否认回答后才决定参加。
据杜女士回忆，参加该活动时签下了一张一式两份的协议，在工作人员的催促下并没有细看详细条款直接签字，领到了赠送的活动礼品后就离开了。
没想到的是，就在参加活动的第三天（5月28日），杜女士手机接收到了来自移动的通知短信，“尊敬的客户，您已成功办理了10元包70M流量包业务。”收到短信通知的杜女士感到很纳闷，自己并没有办理该项业务，随后拨通了中国移动客服10086电话人工咨询服务。
据客服介绍，该项业务是杜女士在合肥汴东经三路特许经营店营业厅办理，而此时的杜女士正在上班，根本没有去该营业厅办理该业务。据了解，即使办理该业务也无需去营业厅办理，通过拨打客服电话、短信、网上营业厅等多种途径均可办理该业务。
经过与客服的沟通，杜女士才恍然大悟，原来是前两天杜女士参加了该营业厅的充话费送礼品的活动，该营业厅在杜女士不知情的情况下通过内部操作给杜女士办理了该业务。根据这样的情况，移动客服告诉杜女士已经向移动投诉处理中心反应，让杜女士等待结果。
这并没有让杜女士很放心，下班后回到家中，找到当时签订的协议，根据协议上签订的条款并没有找到参加该活动需要“办理10元包70M流量包业务”的条款。这让杜女士有一种再次上当受骗的感觉，心中充满怒火。再次拨通中国移动客服10086电话咨询，结果还是让杜女士等待投诉处理中心的回复。
昨日，合肥移动投诉处理中心根据杜女士反应的情况给杜女士的回复是，取消10元包70M流量包业务，针对本月已消费的资费移动会在下月返还给杜女士，并针对此次移动内部员工操作的失误会向相关领导上级反应，作出相关处理，对杜女士造成的损失致以歉意。
经历了两次类似情况的杜女士难掩心中怒火，追问对于这样的情况是怎样发生时，移动投诉处理中心的回复是，移动内部员工可通过个人工单编号进行内部操作，只要有工单编号的员工均可对用户的个人业务作变更办理。
不过，移动投诉处理中心强调，移动会对内部员工进行相关严格培训和管理，不会对用户的个人业务随意变更，也不会擅自给用户办理任何增值业务，而且这对于内部员工并没有任何好处。对于杜女士的情况，投诉处理中心相关人员表示，可能是地方营业厅管理不善，或者是举办该活动时，现场工作人员并非正式员工，业务能力不够才造成操作失误。
对于这样的处理结果并不是让杜女士很满意，移动内部员工操作失误怎么把责任推到临时工头上了，更让杜女士一直质疑的是，移动内部员工操作失误是否是借口，中国移动是不是一直都是这样向消费者恶意扣费。最终，在投诉处理中心人员一直道歉并拒绝回答杜女士办理该业务外的任何问题。
其实，移动内部员工违规操作的现象经常发生，不按照规则制度办事，以权谋私的行为经常发生。这也是移动对于内部员工管理不善，监管不力，给予员工编号权利过大所造成的。
另外，移动的许多条款都有霸权主义的嫌疑，严重损害了消费者权益。对于此次杜女士的情况仅仅是冰山一角。在网上查询得知遭遇杜女士类似情况的不在少数，而更多的是因为维权无道，或者是因为损失不大，消费者并没有过分追究。而这仅仅也是一部分用户，相信还有更多的信息不发达的农村地区的用户遭遇此类情况更是数不胜数。
据相关法律人士表示，对于杜女士的情况，移动不仅侵犯了消费者知情权、消费者选择权、还有消费者的自由消费权和获得赔偿的权利。针对移动内部员工违规操作给用户带来的损失，在相关投诉处理后，消费者可以要求双倍赔偿，并且针对个人具体情况移动需要给予书面道歉。否则可直接将移动上诉工信部，告上法院。
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