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The author:(作者)qqpublished in(发表于) 2014/6/9 5:32:19 7th “no reason to return“ implemented for two months， doubling online complaints，
7th "no reason to return" implemented for two months, doubling online complaints-7 days there is no reason to return, net purchases-IT news 7th "no reason to return" implemented for two months, doubling online shopping complaints
"Clearly leans toward the consumer" as the theme since the new method was implemented on March 15, a gloomy reality is that consumer complaints against electricity supplier has not "fever", but became more intense. Shanghai Municipal consumer protection Commission has announced in April, consumer complaint statistics show that new marketing methods, such as online shopping complaints increased 1.24 times times, accounting for 42.23% of the total complaints.
In a variety of online complaints, where the returns are the focus of dispute. It is reported that the complaint issues focused on three areas: first, the relevant procedures complex, businesses generally require consumers to provide inspection report. Second is demanding packaging, businesses often use original packaging opened or defaced by the handle not return the hook. Third, return the discrepancies, focuses on "seven days" computing and law there is no significant deviation, reminders informing, among others.
Law's beautiful reality "the skinny"
Under the new method, except the consumer made, four categories such as perishable goods, the consumer online shopping right to regret, commodities may 7th, no reason to return. But compared to the good law and reality there are "skinny".
Miss Yang recently in a store looking at a piece of clothing, but not what she wants things, purposely getting goods store consent for her to the factory. Clothing receipt, Miss Yang found himself wearing doesn't look good, he wanted to return. But she want want and sellers were disputed on several days, sellers fall strongly disagreed, preferring to give back the profits of this dress for her. Finally, tired of disputed Miriam reluctantly accepted the seller a dozen refunds. "This dress does not fall within the four categories range of no return, but sellers won't, complaint costs are too high, had to go. "Xiao Yang told reporters.
Sellers also have difficulties. Guangdong Dongguan Lee runs a shoe shop due to the shoes, the quality is superb, price compared with the cheapest, called his shop business is booming, has done the Triple Crown. But after the implementation of the new method for some time, Lee, who once carefully moved the closing thoughts. It turns out that in-store the influx of a large number of new buyers, there has been a wave of return quite frequently. "This place as I tried the shoe store, I long ago agreed that buyers return, but returns so much, I am worn out, really came back. "After that, encouraged by the many familiar customers, he insisted on doing it.
According to reporter observed, in Taobao, quite a number of sellers "personalized" return and exchange policy. A clothes shop, said, "this shop supports the signature within 48 hours of purchase, however single, orphan works, goods, indicate no refunds or exchanges are excluded. Close + refund rate of 50% clients are no longer trading! ”
Penalties not enough sellers "careless"
Beijing Dong Zhengwei high law firm lawyers believe that complaints received in April increased by, and may be related to 3·15 follow-up, under its influence, many consumers are going to complain more. In addition, the lunar new year shopping season also has an impact, in the high season, consumer purchases increased, complaints are correspondingly increasing.
Returns conditions against the merchant, as issued by quality inspection report, pointed out that consumer products overpack incomplete, Dong Zhengwei believes is untenable, "the law does not provide consumers with quality inspection reports issued obligations. In addition, outsourcing with damage should not be a reason for normal return. For merchants, wanton expansion of no return list is illegal. ”
New implementation of the method is ineffective, Dong Zhengwei, told reporters, this is due to insufficient publicity, popularity of the law, and e-commerce platform has the responsibility, through a certain way, for example, asked the owner to send legal notification, posted prominently on the site legal provisions to help the two sides develop a legal consciousness. "Everyone develop good habits, who will be old crazy returns? ”
Any breach of new consumer law, vendors who seemed to see the direct damage and loss, which is another reason for the weak enforcement of regulations. "Indeed, the seller so much punishment difficult. Can still rely on electronic business platform to form this time constraint, which stores didn't obey the rules, to confiscate their margin, or simply shop. ”
Some "law"
In fact, some platforms themselves, law-abiding consciousness is weak, even flagrant law quite disgraceful. Shanghai in April, consumer complaint statistics show that electric outlets, trade quicker Inc Monrovia, shop networks, 1TH and East net volume growth of complaints among respectively increased by times, 1.58 times, and 42.19%. Trade quicker Inc Monrovia more because of its "return to pay 10% depreciation expense" flower in terms number of consumer complaints, was recently interviewed by the consumer protection Commission of Shanghai. There have been complaints that he bought a cell phone, just open the package, not even boot, depreciation charges of the return 10%. It is understood that trade quicker Inc Monrovia this fighter has been around for four years now.
"Trade quicker Inc Monrovia with little reason to return to a depreciation charge, trying to figure out. Consumers purchase returned within seven days, or because of quality problems to return, is illegal to charge any fees. If it is electrical appliances, mobile phones and other goods, defective during the warranty period, after repair, the consumer does not accept, request refunds, vendors may charge an appropriate fee. In practice very few operators do, fear of consumers abandon. "Dong Zhengwei said.
Electricity supplier must keep pace with the friendly makers
Zhongxiaoxie Vice President Liu Junhai
"New rising after the implementation of the Act on consumer complaints, consumers ' consciousness raised, is no longer as before, finds the legal basis is not sufficient, many would prefer to swallow. The other hand, the electricity supplier without the times, enhance learning, is still operating in the old ideas, old ways, conflict arose between the two, triggering rising consumer complaints. "The Vice Chairman of the China Consumer Association, Liu Junhai, Director of the Institute of commercial law at Renmin University, told reporters.
Liu Junhai said: "I hope that still need to be respected and consumer-friendly modern electricity supplier, we must look at the tangible property interests, should also recognize intangible brand benefit, we must look at the recent benefit also to see long-term benefits. "He thinks it's right and other rights under the new method, not only consumers, while also taking care of business, and will expand business market share, just changed the business marketing and competition modes in the past. "Used to be brave as King, thick black bigger and stronger, honest and good faith in the future is that soft power, who had such a consumer, consumers will vote with their money, who trick consumers, consumers will vote with their complaint. Your merchants sell things, is to get rich, or to consumer Court? It is clear that both win-win is the preferred option. ”
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