Men shop 9 Bras, return three times times: no professional fake-online shopping, BRA, professional fake-IT information
Earlier this year, Mr Wang shop 9 "Victoria's secret" bras, finding Bras after the label does not meet national standards, Beijing Wangfujing department store are e-commerce limited liability company to court requiring refund 2070 and the award three times. The morning of March 4, Tongzhou, the case in court. Defendant is defective but denies fraud, agreed to return, rejecting a claim, and Mr King is a professional fighting man, belonging to the malicious consumption. Mr Wang said bras are buy for girlfriend.
At 9 o'clock in the morning, Wang clutching 9 Bras large tray into court. He said that on January 14 this year and 21st he Beijing Wangfujing department store are e-commerce LLC purchased a 9 "Victoria's secret" bras at a cost of 2070.
Mr Wang said, this 9 piece bra tag marking security category for GB-18401-2003, his enquiry, was informed that the Security category has been replaced by GB-18401-2010, and established with effect from August 1, 2012, does not meet the national standard clothing ban the production, sales and import, "I think these Bras is a State that has been officially eliminated products business is consumer fraud, prosecution of businesses".
" We acknowledge the existence of fault is a defective product, but not a fraud. "The defendant's agent says, companies know that standards change, comparison to identify changes in children's merchandise categories of standards," generic manufacturers will replace the tags go on sale, we inventory for cheap sales, only a small fraction out of ".
The defendant said, after Mr King's first purchase of 1 problems, and then again to buy 8 pieces, are clearly professional fake people, is a malicious consumption. Therefore, only agreed to return, refused to pay compensation. Defendant claims, Mr Wang said bra was bought for girlfriends, normal consumption, but knows its own and did not shy away from buying fake.
Mediation in the courts, Mr Wang said, demanding refunds, three times the compensation can be reduced to twice times. Defendants agreed to return, transportation costs 200 Yuan agrees to compensate the plaintiffs, other compensation is not agreed. Given the large differences between the two sides, the Court suspended the mediation, the case is in court is not sentenced.
相关： Consumer is not good evidence, rights are not enthusiastic about
After the trial ended, Tongzhou district court cases of consumer rights briefing. Briefing, last year, Tongzhou District Court filed 65 consumer rights cases, an increase of 333.33%. From proceeding, the plaintiff is a natural person, the accused are operators, cases are mainly involved in daily use. In cases of suspected occupational fraud people accounted for a large proportion.
Tongzhou District Court judge Yu Sujuan introduction, from the plaintiff's identity and characteristics, consumer rights may exist in the case of a larger proportion of occupational fraud people. The characteristics of occupational fraud cases appear to be, filed lawsuits in a relatively short period of time, and the frequency is much higher than the average consumer. In addition, buy obviously is itself unable to use the goods or purchase large quantities, normal shopping behavior and consumer consumption patterns do not match.
"The general consumer rights are not enthusiastic. "Yu Sujuan said consumers Consumer Protection Act and understand enough of the food safety law, many times do not know through legal means to protect their legitimate rights and interests. In addition, ordinary consumers because of the lack of legal awareness in consumer, often conscious enough about forensics, evidentiary difficulties in leading consumer rights litigation.
For career fake people can is consumers interests protection method in the of consumers, judge said, this in theory is exists dispute of, as long as purchase commodity, not to again shots engaged in trading activities of think is life consumption, cannot from number and times to judge whether is life consumption, "career fake is subjective Shang of judge, unless purchase people admission, in practice trial in the hard finds whether is career fake people or know fake buy fake, so in judicial practice in the career fake people was think is general consumers".
Judge prompts consumers should keep proof of purchase, consumers of the burden of proof in cases of consumer rights are mainly contract relations between the operators. When shopping, consumers, operators are usually to their shopping receipt, sales document or invoice issued by consumers in possession of such receipt to prove the contract relationship between the operators.
男子网购9件文胸，要求退货三倍赔偿：不是职业打假人 - 网购,文胸,职业打假人 - IT资讯
今年年初，王先生网购9件“维多利亚的秘密”文胸，后发现文胸标签不符合国家标准，将王府井百货北京网尚电子商务有限责任公司诉至法院，要求退还货款2070元并三倍赔偿。3月4日上午，该案在通州法院开庭审理。被告承认商品有瑕疵但不认可是欺诈，同意退货拒绝赔偿，并称王先生是职业打假人，属于恶意消费。王先生则称，文胸是给女友买的。
当天上午9点，王先生拿着装有9件文胸的大纸盒走进法庭。他称，今年1月14日和21日，他在王府井百货北京网尚电子商务有限责任公司购买了9件“维多利亚的秘密”文胸，共花费2070元。
王先生称，这9件文胸的吊牌上标注安全类别为GB-18401-2003，他经查询得知，该安全类别已经被GB-18401-2010代替，并且规定了自2012年8月1日起，不符合国标的服装禁止生产、销售和进口，“我认为这些文胸属于国家明令淘汰的产品，商家是欺诈消费者，所以起诉商家赔偿”。
“我们承认存在过错，是瑕疵产品，但不是欺诈行为。”被告代理人称，公司知道国家标准改变，经过比对发现更改的标准主要在儿童商品类，“一般的厂家就会更换标签继续出售，我们按照库存商品进行平价销售，只有一小部分流出”。
被告称，王先生第一次购买1件后发现存在问题，然后再次购买8件，显然是职业打假人，是一种恶意消费。因此，只同意退货，拒绝赔偿。对于被告的说法，王先生称，文胸是买给女友，是正常消费，但并没有回避自己知假买假。
在法庭调解中，王先生表示，要求退货退款，可以将三倍赔偿降低至两倍赔偿。而被告表示，同意退货，同意赔偿原告的交通费200元，其他赔偿均不同意。鉴于双方分歧较大，法庭暂停调解，该案当庭并未宣判。
相关：消费者不好取证，维权积极性不高
庭审结束后，通州法院召开消费者维权案件情况通报会。通报会上介绍，去年，通州法院消费者维权案件收案65件，同比增长333.33%。从诉讼主体来看，原告均为自然人，被告均为经营者，案件所涉及的商品主要是日常生活用品。案件中，疑似职业打假人占比例较大。
通州法院审判员于素娟介绍，从对原告的身份特征及行为特点看，消费者维权案件中可能存在较大比例的职业打假人。这种职业打假人的诉讼一般呈现的特点是，在较短的时间内提起多起诉讼，且频率远高于普通消费者。另外，购买明显自身无法使用的商品或者购买商品数量大，购买行为与普通消费者的正常消费方式不符。
“普通消费者维权积极性不高。”于素娟称，消费者对《消费者权益保护法》和《食品安全法》了解不够多，很多时候不懂得通过法律手段维护自己的合法权益。此外，普通消费者由于在消费时缺乏法律意识，往往取证意识不足，导致在消费者维权诉讼中举证困难。
对于职业打假人能否是《消费者权益保护法》中的消费者，法官称，这在理论界是存在争议的，只要购买商品，不是为了再出手从事交易活动的认为是生活消费，不能从数量和次数来判断是否是生活消费，“职业打假是主观上的判断，除非购买人自认，在实践审判中很难认定是否是职业打假人或知假买假，因此在司法实践中职业打假人被认为是一般消费者”。
法官提示消费者，应妥善保管购买凭证，消费者维权案件中消费者的举证责任主要是与经营者之间存在买卖合同关系。消费者在购物时，经营者通常向其出具购物小票、销售凭证或者发票，消费者持有上述购物凭证即可初步证明其与经营者之间存在买卖合同关系。