Take the Uber car car accident, officials refuse to charge-Uber, car-IT information
It is not uncommon for traffic accidents occurred in the field of car, into a case worthy of the industry discussion. From a consumer complaint to the Beijing economic daily reporter in Beijing, Uber drivers car accident injuries, consumer requests are not issued to the Uber side feedback. Both drivers and Uber denied the parties, three parties differ. In daily life, various types of platforms bear the daily life of consumers, however, the car platform has become the exception, object distanced relationship with the service.
Have their say
Internet special security concerns. Former consumer lien said on March 5, even Uber taxi accident car accident, car crash, the driver was not injured. Checks were diagnosed by doctors, even the head slight vibrations, back waist muscle ligament in left leg and pelvis dislocation, slightly bruised. After the accident, and even received a self-proclaimed Uber platform staff inquiries said the platform according to the normal flow of compensation, then heard from again.
Even subsequently in micro-channels of the "deadly Uber" passengers survived, Uber company God reply: On the road, an accident normal! The article, even in the article about her story is explained in detail and pointed out that traffic accidents are caused by drivers, before the accident, drivers have revealed to Lien has been run more than 10 single of the night. Meanwhile, after the accident, lien said, help was sent to Uber platform, dealing with compensation claims, but ignored Uber.
For this, drivers concerned do not agree. The driver accepts that Beijing said in an interview with the business daily, that night was in no order gap a break and traffic accidents right front of the vehicle is the cause of a sudden flat tire, not fatigue. Uber platform also said in a statement yesterday, incident handling team has been keeping in touch with the user now has to start the insurance claim procedures.
No recourse
Events continues in the circle of friends, reading the above article two days more than 80,000. Yesterday, Lian posted a message again, through individual channels to contact the Uber official, but the official blamed "blackmail." According to Lien's owner dialog screenshot associated with these Uber, Uber official says: "understand your emotion, I also hope that the matter can be properly handled, but compliance we deal with, will not accept any blackmail. "Even the Beijing business today said," after being accused of blackmail, I now have no claim on compensation, hope Uber apologized in open channels ".
Lien release of two articles shows that Uber negative attitude for dealing with the traffic accident. Beijing business today reporter learned that, China Uber App is not in the built-in phone, passengers with the Uber platform communicate only via e-mail. Uber strategy head Liu Zhen, China introduced Uber in the United States and other markets of the world, with SOS key calling features passenger emergency, emergency situations through the key is directly linked to the local police station, but it currently has not yet launched in the Chinese market.
Mechanism is not
Secondary drive the whole incident, special enterprise collaboration platform itself, leasing companies and drivers of regulatory mechanisms is the crux of the problem. It is reported that China Uber, drops and other platforms are service companies, car rental companies, the driver signed a quadripartite agreement, car platform to avoid risks. Among them, the drivers linked under the service company, cars are linked under a leasing company, relationship between driver and car platform only for cooperation.
The traffic accidents involved drivers told Beijing business today said yesterday, his surname, "Hu", but Uber platform driver registration information on the surname "to", while the vehicle is not the driver himself, but to the leasing company leases, and every part will be paid to the leasing company "money".
Circ risk insurance consumer protection Bureau said, reserve a vehicle for non-operating vehicles such as, in the event of accidents, passengers and car owners may face claims risk.
Lawyers and Wang Fu to Beijing business today said, if Uber platform acts as an intermediary, do not assume the responsibility, because only exists in the contract of carriage between the carrier and the passenger. However, if ownership of the vehicle from the Uber platform or commitment to the responsibility of all, will have to bear the responsibility. In conditions of purchase insurance, should be made by the insurance companies, without extra pay.
Uber said in yesterday's announcement, China jointly with the Tai Ping insurance tailored for passengers 1 million Yuan to pay the amount of passengers accident insurance. Lien said that he worked in some Internet companies, want Uber to compensation for medical costs and lost fees amount about his two months ' wages, but did not disclose the specific amount.
乘坐Uber专车遇车祸，官方拒负责 - Uber,专车 - IT资讯
并不鲜见的交通事故，发生在专车领域，成了一场值得业界探讨的案例。来自北京的一位消费者向北京商报记者投诉，Uber司机疲劳驾驶遭遇车祸受伤，消费者向Uber方面发出处理诉求也没有及时回馈。当事司机和Uber方面均对此予以否认，三方各执一词。在日常生活中，各种类型的平台承担消费者的衣食住行，然而，专车平台却成了特例，与服务的对象撇清关系。
各执一词
互联网专车安全再受关注。前述消费者连先生表示，3月5日，连先生用Uber打车意外遭遇车祸，车祸中，司机未受伤。连先生接受医生检查被诊断为头部轻微震荡、背部腰部肌肉韧带拉伤、骨盆位置略有错位、左腿淤青。车祸发生后，连先生收到一名自称为Uber平台工作人员的问询称，平台会按正常流程赔偿，随后杳无音讯。
连先生随后在微信渠道发布的《“夺命Uber”乘客死里逃生，Uber公司神回复：路上行车，车祸正常！》文章，文章中连先生对自己的遭遇进行了详细说明，并指出交通事故是因司机疲劳驾驶造成的，事故发生前，司机曾向连先生透露当晚已接跑十几单。同时，事故发生后，连先生称，曾向Uber平台发出帮助、处理赔偿等诉求，但Uber方面不闻不问。
对于上述说法，涉事司机并不认同。该司机接受北京商报记者采访时表示，当晚曾在无订单间隙休息过，导致交通事故的原因是车辆右前轮突然爆胎，并非疲劳驾驶。Uber平台昨日也发布公告称，事故处理小组一直与该用户保持联系，目前已经启动保险理赔程序。
求助无门
事件在朋友圈中持续发酵，上述文章两日内阅读量超过8万。昨日，连先生再次发布消息称，通过个人渠道已与Uber相关负责人取得联系，但却被该负责人指责“敲诈”。根据连先生提供的与上述Uber相关负责人对话截图，Uber相关负责人称：“理解你的激动情绪，也希望事情能够妥善处理，但是我们要合规处理，不会接受任何敲诈。”连先生对北京商报记者表示，“被指责为敲诈后，我现在对赔偿没有诉求，希望Uber在公开渠道进行道歉”。
连先生发布的两篇文章显示，Uber方面对于处理此次交通事故态度消极。北京商报记者了解到，Uber中国在App中并未内置客服电话，乘客与Uber平台沟通只能通过电子邮件。Uber中国战略负责人柳甄介绍，Uber在美国及世界的其他市场上设有SOS一键呼叫功能，乘客遇到紧急、突发情况可通过该键直接联系当地警察局，但该功能目前在中国市场尚未上线。
机制不整
复盘事件始末，专车企业针对平台本身、合作租赁公司及司机监管机制不完善是问题症结所在。据悉，Uber中国、滴滴出行等平台均是以劳务公司、汽车租赁公司、司机、专车平台签订四方协议方式规避政策风险。其中，司机挂靠在劳务公司下，汽车则挂靠在租赁公司下，司机与专车平台仅为合作关系。
此次交通事故的涉事司机昨日向北京商报记者表示，自己姓“胡”，但Uber平台上的司机注册信息则姓“向”，同时，肇事车辆也并不是司机本人的，而是从租赁公司租赁而来，且每天会向租赁公司缴纳部分“份子钱”。
中国保监会保险消费者权益保护局曾发布风险提示称，预约车辆如为非营运车辆，一旦发生事故，乘客和车主均可能面临理赔风险。
律师王甫向北京商报记者表示，如果Uber平台只充当中间人，便无需承担责任，因为运输合同只存在于承运人和乘客之间。不过，如果车辆的所有权归属于Uber平台或对该责任承担所有承诺，则要承担相应的责任。在购买相关险种的条件下，应当由保险公司理赔，无需额外赔付。
Uber在昨日的公告中表示，中国优步与太平保险联合为乘客定制了100万元赔付金额的乘客意外险。连先生则表示，自己从业于某互联网公司，希望Uber方面能够赔偿医药费和误工费，数额约合自己的两个月工资，但并未透露具体数额。