Association reports nearly 60% consumers satisfied with domestic consumption environment | consumer association | | crackdown _ news
Not satisfied with consumer spending rate
The Beijing News (Xinhua Li TINGTING) yesterday was "staged" international consumer rights day, the Association issued a "consumer said," investigation report.
Reports show that nearly 60% consumers for domestic consumption environment is satisfactory, willing to spend money to buy Chinese-made home appliances, mobile phones and other products. However, some lack of consumer confidence in the quality of domestic products. Particularly with regard to dairy products, more than 60% consumers to promote dairy products quality giving a lot of hope.
And in terms of consumer satisfaction last year, consumer spending "no satisfaction" relatively high buy a house rent, health care, finance and investment. 22.2% of the consumers to "buy a house rent" expressed dissatisfaction.
In the area of human rights, consumer claims satisfaction rating of only 50.1%. In addition, there are 16.9% of shoppers experience consumer disputes and choose completely out of luck. In this regard, the Deputy Secretary General of the Association liyuanguang said the consumers ' awareness needs to be further improved.
For the above findings and problems, Association suggested that producers should firmly establish the "consumer-oriented" concept, consciously change "seller's market" mentality, supply side reform, and strive to meet consumer needs. And strengthen regulatory enforcement in areas such as tourism, finance, training, and strive to create a safe and secure environment for consumers. Meanwhile, according to the survey, consumers overall satisfaction rate of 57.9% of Internet information services, and related departments should strengthen the protection of personal information, strengthen supervision of online shopping.
Typical case
Cosmetic change "disfigured" consumer recovery
Yesterday, the China Consumer Association 2015 10 consumer protection case. It is reported that last year, the National Association Organization accepting a total consumer complaints more than 630,000 pieces of resolve over more than 540,000, complaint resolution rate exceeds 80%. The Association introduced this amount of 10 cases is not high, involving legal relationships are relatively simple, but is very typical.
Beginning of July 2015, consumers Ms Zhao reflected to the consumer associations in Yichang city, Hubei Province, 2008 introduced by acquaintances to a beauty salon embroider eyebrows, 2012 Summer complement the press about visiting here again, although slight discomfort but are not paid attention during the period.
Until September 2014, Ms Zhao red eyebrows are obvious exceptions on both sides and the theory, leading to two eyebrows fester, diagnosed by hospitals "Granuloma-like lesions", both inside and outside the province, a number of regular hospital treatment could not be restored to its original condition.
Consumers repeatedly find representations of beauty salons, beauty salons in December 2014, paying 3500 worth of early treatment of consumers after turn my back on it. Consumer complaint fail, but complain to Yichang's Association. Conciliation by the Yichang City Consumer Association twice, the two sides reached an agreement, beauty salons in accordance with 80% of the compensated the loss of Zhao, Zhao withdraws the complaint.
Related news
Online fakes can be different in the future complaints
Networks buying the fakes not off-site compensation? The Association may make a complaint quickly in the future. Yesterday, the international consumer rights day theme of the China consumers ' Association staged a publicity event, started the business of safeguarding consumers ' green channel (train) platform. Jing dong, Taobao, suningyi, vipshop, 17 e-commerce companies, has committed to join the green channel (train).
The Association introduced the green channel after the official opening, consumer if the consumer disputes are related to e-commerce, consumers ' Association complained of cases by direct transfer of e-commerce platform. Meanwhile, for electrical contractor in the alien situation, consumers can complain directly to the Association.
According to statistics, in 2015, the national associations organizations accept complaints 20,083 remote shopping, e-commerce shopping complaints 95.41%, 19,162, rose 3.13%.
Responsible editor: Sun Ailin SN146
Article keywords:Association consumer fraud 315
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中消协报告称近六成消费者对国内消费环境满意|中消协|消费者权益|打假_新闻资讯
消费支出不满意率
新京报讯 （记者李婷婷）昨天是“3·15”国际消费者权益日，中消协发布了“听消费者说”调查报告。
报告显示，近六成消费者对于国内消费环境是满意的，愿意花钱购买国产的家电、手机等产品。不过，部分消费者对于国产产品质量信心不足。尤其是在奶制品方面，超过六成的消费者对提升奶制品质量给予厚望。
而在消费满意度方面，去年一年，消费者支出“不满意率”相对较高的是买房租房、医疗保健、投资理财。其中22.2%的消费者对“买房租房”表示不满意。
在维权方面，消费者的索赔满意率仅为50.1%。此外，还有16.9%的消费者遇到消费纠纷后选择自认倒霉。对此，中消协副秘书长栗元广表示，消费者的维权意识还有待进一步提高。
对于以上调查结果和存在的问题，中消协建议，生产经营者应牢固树立“消费者至上”理念，自觉转变“卖方市场”心态，供给端进行变革，努力满足消费者需 要。并加强旅游、理财、培训等领域的监管执法，着力打造安全放心的消费环境。同时，根据调查结果，消费者对于互联网信息服务总体满意率为57.9%，相关 部门应加强个人信息保护，强化网络购物监管。
■ 典型案例
美容变“毁容” 消费者获赔
昨日，中国消费者协会发布了2015年10起消费维权典型案例。据悉，去年，全国消协组织全年共受理消费者投诉63万余件，解决54万余件，投诉解决率超过八成。中消协介绍，这10起案例的标的额并不高，涉及法律关系也相对简单，但很具有典型性。
2015年7月初，消费者赵女士向湖北省宜昌市消费者协会反映，2008年经熟人介绍到一家美容院绣眉，2012年夏天按约再次前往此处进行补色，期间虽出现轻微不适但未引起注意。
直到2014年9月，赵女士两侧眉毛均出现明显异常的红肿和痛痒，后导致两个眉毛处溃烂，经医院诊断为“肉芽肿样病变”，经省内外多家正规医院治疗均无法恢复原貌。
消费者多次找美容院交涉，但美容院于2014年12月付给消费者3500元的前期治疗费后即对其置之不理。消费者多方投诉未果，无奈投诉到宜昌市消协。经宜昌市消协两次调解，双方达成协议，美容院按照80%的比例补偿了赵女士的损失，赵女士则撤回投诉。
■ 相关新闻
网购假货今后可异地投诉
网购买到假货没法异地赔偿？以后找中消协就可快速投诉。昨日，中国消费者协会在3·15国际消费者权益日主题宣传活动上，启动了电商消费维权绿色通道（直通车）平台。京东、淘宝、苏宁易购、唯品会等17家电商企业，已经承诺加入绿色通道（直通车）。
中消协介绍，该绿色通道正式开通后，消费者如果有涉及电商的消费争议，可以由受理案件的消费者协会将投诉直接转移电商平台。同时，对于电商在异地的情况，消费者可以直接向中消协投诉。
据统计，2015年，全国消协组织受理远程购物投诉20083件，其中电商购物投诉占95.41%，达19162件，同比上升3.13%。
责任编辑：孙爱林 SN146
文章关键词： 中消协 消费者权益 打假 315
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