Man where network connecting flights, who before the aircraft flew-where to go, air tickets, airline-IT information
Foshan gaoming residents through a network of where to purchase Guangzhou to Urumqi, yili, Urumchi to connecting flights, but were met with Wu long: 23:50 first arrived in Urumqi, but the second leg of 21:45 will take off on the same day. Change in consultation and a full refund after failed, he filed a lawsuit. Case opened on 14th and rjc. Gaoming, Foshan Court of first instance finds that where nets ticket money should be returned to the field.
Faux
A connecting ticket time "fight"
Mr TIEN is the Xinjiang people, work in gaoming district, Foshan. On November 2 last year, where he bought two tickets for the February 8, 2016 (lunar new year) between Guangzhou and Urumqi, two connecting Urumqi to ILI, tickets, ready to take her niece back to Xinjiang for the new year. But tickets out Hou, two Zhang joint drive tickets of took off arrived time is let he laugh: "to where network sold I of tickets is is GMT 18:15 from Guangzhou took off, arrived Urumqi of time is 23:50, while to where network and to I out has GMT 21:45 from Urumqi fly to ILI of tickets, that I and I niece also in Guangzhou to Urumqi of air fly with, to where network and let we to ride from Urumqi fly ILI of aircraft, this is fundamental cannot do of. ”
So call Mr field and the go network service negotiations, hoping to sign my ticket from Guangzhou to Urumqi earlier in order to take a plane taking off from Urumqi to ILI 21:45, "but the customer insisted cannot be endorsed. "Later, he put forward the proposals, hoping to change sign in Urumqi to ILI′s day (the second), and was rejected. "They also told me that tickets cannot be refunded, only back the airport construction fees and insurance. ”
In the case of many fruitless negotiations with the customer, in order to reduce losses, he reluctantly choose login where network applications return from Urumqi to ILI′s two tickets, a total of 1080. The results, on January 5, 2016, he through the PayPal query, knew where the net was returned to him only 200 yuan in airport construction fees and insurance.
Zhihou, Tian to the Beijing consumer complaints through mediation, but still represents only half of the flight, that is, 440 Yuan. "Obviously is where network services caused by flaws in my losses, how can I take half responsibility? "Mr angry.
He finally decided to safeguard their rights and interests through legal channels. Gaoming court where, in addition to requesting network fully refunded ticket money, Mr TIEN has also sought compensation from the defendant twice times the amount of punitive damages a total of 1760, on the grounds that "where the net is when there is an error that says the service is still not corrected, there is a subjective purpose."
Judgment
Site fault shall compensate for the losses
The case comes to trial on 14th, where via smart legally summoned refuses to appear without good reason to participate in the proceedings of the Court, be deemed a waiver of the right to defence, evidence, cross-examination.
Clever Court held that is online shopping contract dispute in the present case. In the absence of evidence to the contrary case, the plaintiff fields at the hospital confirmed the allegation. Where to network integrity management according to law. In the case of plaintiffs advance ticket, its obligation to have a ticket to the complainants in conformity with the contract. In this case, accused the two connecting flights taking off time there is a conflict, the objective effect of plaintiff′s arrival could not be achieved, be contrary to the purpose of the plaintiff, purchase airline tickets over the Internet. After the plaintiff prior to the discovery of the problem, the defendant can change the signed contract, refund and other ways to achieve the plaintiff, thereby avoiding losses. However, if the defendant is ignored for alteration, refund conditions are not met, resulting in a loss in this case was the direct cause of the loss in this case, it shall assume corresponding liability. But plaintiff defendant total compensation twice times the amount of punitive damages in 1760-unjustified.
Accordingly, the Court decree of the Hospital where related flight network to return to the field.
男子去哪儿网买联程机票，人还没落地飞机已飞 - 去哪儿,机票,航空公司 - IT资讯
佛山高明居民田先生通过去哪儿网购买广州至乌鲁木齐、乌鲁木齐至伊犁的联程机票，没想到却遭遇乌龙：首程23时50分到达乌鲁木齐，但第二程在同一天的21时45分就要起飞。协商改签及全额退款未果后，田先生提起了诉讼。案件14日开庭并当庭宣判。佛山高明法院一审认定，去哪儿网应将机票钱退回给田先生。
囧事
联程机票时间“打架”
田先生是新疆人，在佛山高明区工作。去年11月2日，他在去哪儿网上购买了两张2016年2月8日（大年初一）广州至乌鲁木齐，两张乌鲁木齐至伊犁的联程机票，准备带侄女回新疆过年。但是机票出来后，两张联程机票的起飞到达时间却让他哭笑不得：“去哪儿网卖给我的机票却是北京时间18时15分从广州起飞，到达乌鲁木齐的时间是23时50分，同时去哪儿网又给我出了北京时间21时45分从乌鲁木齐飞至伊犁的机票，即我和我侄女还在广州至乌鲁木齐的空中飞着，去哪儿网又让我们去乘坐从乌鲁木齐飞伊犁的飞机，这是根本无法做到的。”
田先生于是打电话与去哪儿网的客服交涉，希望能把广州至乌鲁木齐的机票改签得早一点，以便搭乘21时45分从乌鲁木齐起飞去伊犁的飞机，“但客服坚称不能改签。”之后，他又提出方案，希望能把乌鲁木齐至伊犁的机票改签到翌日（大年初二），又被拒绝。“他们还告诉我，机票不能退，只退机场建设费和保险。”
在多次与客服交涉无果的情况下，为减少损失，田先生无奈选择登录去哪儿网申请退掉乌鲁木齐至伊犁的两张机票，共计1080元。结果，2016年1月5日，他通过支付宝查询，得知去哪儿网仅仅向他退还了200元的机场建设费和保险。
之后，田先生向北京市消委会投诉，经过调解，对方却仍然表示只能退一半机票款，即440元。“明明是去哪儿网的服务瑕疵问题给我造成的经济损失，怎能让我承担一半的责任？”田先生愤愤不平。
他最终决定通过法律途径来维护自己的权益。除了请求高明法院判令去哪儿网全额退回机票钱外，田先生还要求被告赔偿2倍的惩罚性赔偿款共1760元，理由是“去哪儿网被指出服务存在错误时仍不愿纠正，存在主观上的故意”。
判决
网站过错应赔偿损失
该案于14日下午开庭审理，去哪儿网经高明法院合法传唤无正当理由拒不到庭参加诉讼，被视为其放弃抗辩、举证、质证的权利。
高明法院认为，本案属网络购物合同纠纷。在无相反证据的情况下，该院对原告田先生主张的事实予以确认。去哪儿网依法应当诚信经营。在原告预付机票款的情况下，其负有向原告提供符合合同的机票的义务。本案中，被告提供的两张联程机票的起飞到达时间存在冲突，客观上无法实现原告到达目的地的效果，有违原告网购机票的目的。在原告发现前述问题后，被告本可以通过改签、退票等方式实现原告的合同目的，从而避免损失的产生。但是，被告却以不符合改签、退票条件为由置之不理，从而导致本案损失的产生，是本案损失产生的直接原因，其应承担相应的赔偿责任。但原告主张被告赔偿2倍的惩罚性赔偿款共1760元理据不足。
据此，该院当庭判令去哪儿网向田先生退还相关机票款。