Repair rather than get a new machine, millet 315 complaints-315,2016 CCTV TV expensive party 315 evening-IT information

In 2015, China quality around the world received a total of household electrical appliances industry (except phones) 4,387 complaints, product quality and after-sales service as well as promoting three focused on complaints of fraud. Among them, TV complaints received a total of 1480, TV screen quality with 438 cases, 30% per cent of complaints to TV.

With the selling of smart TV, more consumers of Internet brands. In 2015, with their own channels as well as Word of mouth marketing for a long time, millet TV achieved sales of 1 million units. "Millet TV without sales pressure, the only pressure is what we scream to make users of products. "TV Vice President Dai Qingsong has an interview with millet says with confidence.

Many consumers like millet, product design, but lately some millet TV screen problem of consumer complaints.

On March 6 this year, Zhengzhou Wang bought a millet 3 60-inch TV, March 10 TV delivered to your door, ready to install. Mr Wang did not expect is that when you plug in the power cable after the installation is complete, gently lift the bottom of the screen to view the interface, the screen suddenly ruptured. New television haven′t seen, such a thing happened, it makes Wang feel very depressed.

Mr WONG immediately contacted millet company, asking how to handle, millet is offered to pay 4200 Yuan maintenance costs, the price that Wang could not accept, given the price of 4999 Yuan, repair costs so high, and there is no basis, he considered that millet TV quality problems . After several contacts, Mr Wang gave up maintenance, he considered changing brands of TV.

Coincidentally, on September 25 last year, Guangzhou Mr Tse had just signed for millet 2S TV black screen burst in less than one hour. Xie millet company response, but the response that is not caused by external reasons to return, always shirk responsibility, said can only apply for maintenance. And maintenance costs to 2400 Yuan, and television only 2999 Yuan.

According to the Consumer Protection Act, article 23rd: "for television sets and other consumer durable goods, consumer within six months from the date of the acceptance of goods or services found defects, disputes, related flaws of the burden of proof borne by the operators. "If millet sale not the TV screen the reasons of proof, should be provided in accordance with the warranty provisions warranty service.

China quality around the complaints statistics found that consumer complaints millet TV screen crack and leakage problems are not uncommon, and millet for sale to consumers to make replies are caused by external forces, not responsible for maintenance free, this has also allowed many consumers to buy millet TV dissatisfaction.

Mr Liu in Beijing came back this spring bought a millet TV, February 26 TV, February 28 at millet scheduled loading rack service, the master opened the box, install the rack hangs after power up screen is broken. Mr LAU did not know which screen is broken, but he was present throughout the process, and there have been no serious bump. Mr Liu millet screen faulty, but millet sale refused free maintenance, said as long as the sign for the forces cannot be responsible for damaged.

Foshan of Zhang Mr last year December 30 in millet official website purchase has a Taiwan millet TV 3 55 inches of TV, this year January 2 received TV, Qian soon see TV of when, TV screen slowly appeared a article black line, go near a see is a article cracks, about has 10 cm long, in right extends to middle direction, at due to is in side side has cracks, effect not to screen middle of picture, so on no ignored. On the evening of March 6, the television suddenly "pop" sound, screen is black, how to open it.

Mr CHEUNG and millet after sales telephone contact, millet sale told him that split screen is not part of the scope of repair and maintenance at their own expense. Because the warranty period has been, Mr millet should provide free repair, crack cracks TV more now, the greater has been the entire screen.

So, what is millet screen itself quality problems, or other reasons.

Analysis of the industry, TV now millet grow thin, long distance transportation easily cracked screen, those split-screen TV is not all millet quality, transport should be small scale. Millet, TV big screen, slim, bumped more logistics vehicles, collisions between freight and cargo. 10000 Shredder a few, should be the normal probability. Courier pickup and much less violent, does not take place, and occasionally got a cracked screen also belonged to the normal range.

Other brand TV usually got out of a car for transport of goods to the seller, loading TV package specifications, packaging is strong, mutual protection, natural rock-less vehicle is television, extraordinarily careful when loading and unloading. Cracked screen on low probability, even with a cracked screen, vendors will return to factory before sale, will not meet with customers, in that case, it is quality, not defective.

It is learnt that the millet TV sales channel is online shopping, millet television generally is a personal purchase, logistics, and mixed with other goods, fixed bad, combined with the courier used to throw to throw sorting hands, which will be particularly careful in a millet TV, so there will be crack screen phenomenon.

Some consumer advice, millet can focus on freight transport through better TV hundreds of homes for sale in millet, thus reducing the chance of broken screens.

China quality around the millet in TV complaints received by the complaints department, there are some consumers receive a crack appeared on the TV screen problem, but there are many consumers is to look at a television screen cracked.

There are a lot of consumers questioned, millet could not prove whether the screen cracking is a case of quality problems, after denial of warranty is a COP-out?

维修不如换新机，小米电视维修昂贵遭投诉 - 315,2016央视315晚会,315晚会 - IT资讯

2015年，中国质量万里行共收到家电行业(除手机外)投诉4387条，产品质量、售后服务以及宣传欺诈三大问题集中投诉。其中，收到电视投诉一共有1480条，其中电视屏幕质量问题有438例，占到电视投诉的30%。

随着智能电视的热销，更多的消费者青睐互联网品牌。2015年，凭借自身渠道以及长期以来的口碑营销，小米电视做到了100万台的销量。“小米电视没有销售上的压力，唯一压力便是我们要不断做出让用户尖叫的产品。”小米电视副总裁戴青松此前接受媒体采访曾自信的说道。

很多消费者喜欢小米的产品设计，不过最近一段时间，有一些消费者投诉小米电视屏幕问题。

今年3月6日郑州的王先生买了一台小米3 60英寸的电视，3月10日电视送货上门，准备安装。令王先生没想到的是，安装完成以后插入电源线时，轻轻掀起屏幕底部查看接口，屏幕顿时发生爆裂。新电视还没看，就发生这样的事，这让王先生感到十分郁闷。

王先生立即联系了小米公司，询问如何处理，小米提出要支付4200元的维修费用，这个价格令王先生无法接受，因为电视的价格才4999元，维修费这么高，并且没有任何依据，他认为小米电视存在质量问题。在前后联系了几次之后，王先生放弃维修，他考虑换个品牌的电视。

无独有偶，去年9月25日，广州的谢先生刚签收的小米2S电视不到一个小时就黑屏爆裂了。谢先生向小米公司反应，但得到的回应说是外力原因造成不给退换货，一直在推脱责任，说只能申请维修。而维修费用要2400元，而电视才2999元。

根据《消费者权益保护法》第二十三条规定：“对电视机等耐用商品，消费者自接受商品或者服务之日起六个月内发现瑕疵，发生争议的，由经营者承担有关瑕疵的举证责任。”如果小米售后不能举证电视屏裂的原因，就应该依照三包规定提供保修服务。

中国质量万里行投诉统计中发现，消费者投诉的小米电视屏裂以及漏液问题的并不少见，而小米售后给消费者做出的回复都是外力导致的，不负责免费维修，这也让很多购买小米电视的消费者不满。

北京的刘先生今年春节回来买了一台小米电视，2月26日电视送到，2月28日在小米预定的装挂架服务，师傅过来打开箱子，安上挂架挂上之后通电发现屏幕碎了。刘先生也不知道是哪个过程屏幕碎的，但整个过程都他都在场，并没有发生严重磕碰。刘先生认为小米电视屏幕质量不过关，但小米售后拒绝免费维修，说是只要签收过的发生外力破损都不负责。

佛山的张先生去年12月30日在小米官网购买了一台小米电视3 55英寸的电视机，今年1月2日收到电视机，前不久看电视的时候，电视屏幕慢慢出现一条黑色线，走近一看是一条裂痕，大约有10厘米长，在右边延伸去中间方向，当时由于是在侧边有裂痕，影响不到屏幕中间的画面，所以就没有理会。在3月6日晚上，电视机突然“噗”的一声，黑屏了，怎么也打不开了。

张先生多次与小米售后电话联系，小米售后跟他说屏幕裂开是不属于维修范围，要自费维修。由于还没有过保修期，张先生认为小米应该提供免费维修，现在电视的裂痕越裂越大，已经整个屏幕了。

那么，究竟是小米电视屏幕本身就存在质量问题，还是其他方面的原因。

有业内人士分析，现在小米电视越做越薄，长途运输很容易裂屏，那些裂屏的不能全是小米电视质量，应该是小规模运输问题。而且小米电视那么大的屏，又超薄，放在物流车上颠簸多，货物与货物之间的碰撞多。10000台碎个几台，应该是正常概率。快递分拣又那么暴力，不轻拿轻放，偶尔收到裂屏也属于正常范围。

其他品牌的电视运输一般都是一发发一车货给销售商，装车的电视包装规格一样，包装相互都有力作用，相互保护，自然晃动就少，整车都是电视，装卸的时候就会格外小心。所以裂屏概率就低，就算有裂屏，销售商也会在销售前返厂，不会与客户见面，这样的话，就显得质量过硬，无次品。

据悉，小米电视的销售渠道是网购，个人购买的小米电视一般都是一台，走物流和其他货物混在一起，肯定固定不好，加之快递员习惯了扔来扔去的分拣手，哪会特别小心一台小米电视，所以会出现裂屏现象。

一些消费者建议，小米电视能不能集中通好点的货运一次运输几百台放在小米之家出售，这样就减少碎屏的几率。

在中国质量万里行投诉部收到的小米电视投诉中，确实有一些消费者是收到电视就出现屏裂的问题，但也有不少消费者是看了一阵电视出现的屏裂。

现在有很多消费者质疑，小米在不能证明屏裂是否是质量问题的情况下，售后拒绝保修是否在逃避责任？