Hungry CEO response to 315 exposure: food safety management there is dereliction of duty | hungry |315_ news

Hungry CEO Zhang Xuhao. Information chart

Original title: 315 party named hungry responded: there is dereliction of responsibility together with the merchant to protect healthy development of the industry

The economic Observer reporter Li Jiapei CCTV 315 yesterday evening, hungry were brought to light several businesses operating without a license without a license, and company managers are hungry for these unlicensed food businesses provide a variety of support, leading merchants fictitious addresses, photos and other issues. This hungry founder and CEO Zhang Xuhao letter said, the company does exist cannot avoid the question that management is willing to assume responsibility.

Internal letter reads as follows:

　　Eliminate food safety risks, fast, firm, wants to see results!

Hungry guys, at this point, I think we felt like me sad. CCTV's 315 evening, hungry food safety regulatory issues are named exposed, exposed the company qualification and management there are inevitable problems. We have been proud of the company, experiencing rapid development at the same time, there is a huge security risk, it is heartbreaking.

We must admit that, in terms of food safety management, hungry there is failing. Management and I should bear the responsibility. We would like to thank the media supervision, sincerely apologize to the trust, support users who are hungry, apologized to troubled businesses. Equally important is, we have to come up with a mature sense of responsibility, look at its own problems in a timely manner, and cut out their own vices. We can do better! To provide users with convenient, safe food and beverage service, establishment of a transparent, open Internet catering order, is always the target of hungry. Determined to transform restaurant take-out chain via the Internet since the day we knew of this chain complex and lengthy, and experience the hardships.

We thought would always be ready to withstand any tests, but suddenly found that we do go far enough ... ... For enterprises, there should be no excuses. Hungry to provide better services to the community, first to perfect ourselves. The principles of food safety and the bottom line, we must abide by. Face the problem of exposure, we must maintain a humble attitude, examine his own shortcomings, to communicate, to listen, to change, to find better ways and means to solve the problem. To be fast, firmly, to see results! In addition to action, I hope you don't feel free to comment on the matter, poor speech misunderstood by outsiders, will even be seen as representative of a company-wide attitude. I know it very well, colleagues were hungry as her career to care for the immediate surge to ask that everyone has something to say. But I invite you to keep anxious mood.

We now need to speak with facts, take actions to regain respect. Undertaking for 7 years, hungry has lived through countless tests, each test is United with us through, United let us no longer lonely. I am honored to be with you through these tests. Every time I'm hungry also are looking forward to it after the test's development. I believe that this not be hungry's last test. As the company grows, corporate social responsibility is also growing. China home services market requires a process of maturity, hungry as a leader and an active promoter of this new business model, must take the lead, for the industry to live up to their responsibilities. We should always remind ourselves, whether it is in the pursuit of development in the past, focus on the business at the same time, has moved away from the business of our beginner's mind? Hungry to stay ahead of the market, must always remain in awe, adhere to the user values first, insist on providing the best, most secure service, not upside down. Now, let us take action! To be fast, firmly, to see results!

Hungry CEO Zhang Xuhao

The March 16, 2016

In response to 315 after the exposure of the party's internal letter, hungry then sent an open letter to business owner, said in a letter to the same dining business owners together to protect user security, protect the healthy development of the industry.

　　A letter to hungry business boss--

　　To protect users, guardian industries

Dear business owner:

Yesterday, CCTV staged a hungry party disclosure loopholes in existing platform. We are extremely grateful to the media for online delivery and supervision of hungry, this is a rare opportunity, let us discover the omissions and deficiencies of management.

Since our omissions and deficiencies, makes a few unscrupulous black sheep, hurt the hungry dedicated quality shops around the platform, so the first thing we need to do, is extend the most sincere apologies to you, really can't.

The road ahead is still very long, we need to establish comprehensive and effective mechanism. Food safety is weightier than mount Tai. To provide users with safe, convenient food and beverage service, is hungry it platform functions, and is the basis for hundreds of thousands of businesses hungry to do business. To do this, we will launch a platform-wide food hygiene safety and qualification please business owners practical concerns in-store environment and operation of health, meanwhile you will once again confirm the authenticity of certificates and store displays photos. Our marketing staff and quality control Department will verify you batch, you can also match our audit work.

Thank you for choosing to hungry to do business! Rainbow after wind and rain, we look forward to work with you, eating guardian user's security and protect the healthy development of the industry!

Ladas network technology (Shanghai) limited

The March 16, 2016

Responsible editor: Li Tianyi

Article keywords:
Hungry 315

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饿了么CEO回应315曝光：食品安全管理确有失职|饿了么|315_新闻资讯

饿了么CEO张旭豪。资料图

　　原标题：315晚会被点名 饿了么回应：确有失职 愿担责任与商户共同守护行业健康发展

　　经济观察网 记者 李佳佩 昨日央视315晚会上，饿了么被曝光存在多个商家无证无照经营，且饿了么公司经理为这些无照经营的外卖商家提供各种支持，引导商家虚构地址、照片等问题。对此饿了么创始人兼CEO张旭豪发内部信称，公司确实存在无法回避的问题，管理层愿承担责任。

　　内部信原文如下：

　　消除食品安全监管隐患，要快，要坚决，要见效果！

　　饿了么的伙伴们，此时，我相信大家心里和我一样难过。在央视315晚会中，饿了么的食品安全监管问题被点名曝光，这暴露出公司在资质审核和管理环节存在着无法回避的问题。我们一直引以为傲的公司，在经历飞速发展的同时，原来存在着巨大的安全隐患，这实在让人痛心。

　　我们必须承认，在食品安全管理上，饿了么确实存在失职之处。我和管理层也应对此承担责任。我们要感谢媒体的监督，诚恳地向信任、支持饿了么的用户表示歉意，向由此受到困扰的商户表示歉意。同样重要的是，我们要拿出一个成熟公司的责任感，及时审视自身的问题，割除自身恶疾。我们可以做得更好的！为用户提供方便、安全的餐饮服务，建立透明、开放的互联网餐饮秩序，始终是饿了么追求的目标。从立志通过互联网改造餐饮外卖产业链的那一天起，我们就清楚这一产业链的复杂和漫长，也体会了其中的艰辛。

　　我们本以为能随时准备好经受任何检验，但突然发现，我们自身做到的还远远不够……对企业来说，不应该有任何借口。饿了么要为社会提供更好的服务，首先要从完善自身做起。食品安全的原则和底线，我们必须遵守。面对曝光的问题，我们必须保持谦卑的心态，审视自己的不足，去沟通，去倾听，去改变，去寻求更完善的方式和方法解决问题。要快，要坚决，要见效果！在行动之外，希望大家不要就此事随意发表言论，不当的言论会被外界误读，甚至会被看作是代表全公司的态度。我很清楚，同事们都把饿了么当做自己的事业来爱护，面对眼前汹涌而来的责问，大家都有话想说。但我请大家按捺住急切的心情。

　　我们现在更需要用事实说话，用行动重新赢得尊重。创业7年多来，饿了么经历过无数次的考验，每次的考验都是我们一起团结度过，团结让我们不再孤单。我很荣幸能和大家一起经历这些考验。每一次我也都很期待饿了么在考验之后的成长。我相信，这不会是饿了么面临的最后一次考验。随着公司规模越来越大，公司承担的社会责任也越来越大。中国的到家服务市场的成熟需要一个过程，饿了么作为这一新商业模式的领导者和积极推动者，必须做出表率，为行业尽到自己的责任。我们还要随时提醒自己，是否在过去追求发展、注重业务的同时，已偏离了我们创业的初心？饿了么要领先于市场，就要永远保持敬畏之心，坚守用户价值第一，坚持提供最好、最安全的服务，切忌本末倒置。现在，让我们行动起来！要快，要坚决，要见效果！

　　饿了么CEO 张旭豪

　　二〇一六年三月十六日

　　而在回应被315晚会曝光的内部信发出后，饿了么随后又发出一封致商户老板的公开信，信中表示要同商户老板们一同守护用户的就餐安全，守护行业的健康发展。

　　致饿了么商户老板的一封信——

　　一道守护用户，守护行业

　　尊敬的商户老板：

　　昨天，央视3·15晚会披露了饿了么平台存在的监管漏洞。我们十分感谢媒体对在线外卖行业和饿了么的监督，这是一次难得的机会，让我们及时发现管理的疏漏与不足。

　　也由于我们的疏漏与不足，让少数不良商户成了害群之马，连累了饿了么平台上众多尽心尽责的优质商户，所以我们首先要做的，就是向您致以最最诚挚的歉意，真的是对不住。

　　往后的路还很长，我们需要建立全盘的、长效的机制。食品安全，重于泰山。为用户提供安全、便捷的餐饮服务，既是饿了么平台的职责所系，也是在数十万商户在饿了么做生意的基础。为此，我们将展开全平台的食品卫生安全及资质审查，请各位商户老板切实关注店内环境和操作卫生，同时请您再次确认证照及店内展示照片的真实性。我们的市场人员及品控部门将分批与您核实相关情况，在此还望您能配合我们的审核工作。

　　感谢您选择来饿了么做生意！风雨后见彩虹，我们期待与您一道，守护用户的就餐安全，守护行业的健康发展！

　　拉扎斯网络科技（上海）有限公司

　　2016年3月16日

责任编辑：李天奕

文章关键词：
饿了么 315

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