Zhenai limit refund member complaints: accused of "overbearing clause"-zhenai, online dating-IT information

Released by the Shanghai Municipal Committee of consumer protection "staged ten consumer complaint case" appear in the "love network" because of "overbearing clause" restricted member refund questions were focused on complaints, and more than half of the complaints are solved.

Consumer Protection Committee introduced in Shanghai, Pudong new area, Shanghai love marriage Agency is "love network" offline direct store, 2015 complaints more than 30 pieces, 18 of which are solved.

Number of consumer complaints, said they "love network" (Shenzhen cherished information technology co, Ltd) registered member, was invited to Pudong cherished on-site consulting. The dating agency "matchmaker" tried to sell consumers tens of thousands of Yuan worth of matchmaking services, is committed to providing "one-on-one" VIP matchmaking service, but in the matchmaking service contract but without commitments and specific service contract. Afterwards, the dating is not only not "verbal commitment" to provide related services, also refused to refund consumers on grounds of contractual requirements.

Consumer Protection Committee under investigation in Shanghai found that consumers with Pudong close to signing of the marriage contract service contract formats, not only failed in significant ways to draw consumers ′ attention and consumers have a stake, in the parties ′ obligations and rights, Disclaimer, other provisions appear in many places, such as unfair terms to consumers.

Shanghai consumer protection Committee said that Pudong treasure shall strictly comply with the legal provisions, credit management, handle consumer complaints.

珍爱网限制会员退费遭投诉：被指“霸王条款” - 珍爱网,网恋 - IT资讯

上海市消费者权益保护委员会公布的“3·15十大消费投诉案例”中显示，“珍爱网”因“霸王条款”限制会员退费的问题遭集中投诉，且过半投诉未能得到妥善解决。

上海市消保委方面介绍，上海浦东新区珍爱婚姻介绍所是“珍爱网”线下直营门店，2015年接到投诉30余件，其中18件未能得到妥善解决。

多位消费者投诉称，他们通过“珍爱网”(深圳市珍爱网信息技术有限公司)成功注册会员后，应邀前往浦东珍爱现场咨询。该婚介所“红娘”极力向消费者推销价值数万元的婚介服务，承诺提供“一对一”VIP相亲服务，但在《婚姻介绍服务合同》中却未标注相关承诺及具体服务约定。事后，该婚介不仅未按“口头承诺”提供相关服务，还以合同规定为由拒绝消费者的退款要求。

上海市消保委在调查中发现，消费者与浦东珍爱签订的《婚姻介绍服务合同》系格式合同，不仅未以显著方式提请消费者注意与消费者有重大利害关系的内容，还在双方的义务和权利、免责申明、其他等规定中多处出现对消费者显失公平的条款。

上海消保委指出，浦东珍爱应当严格遵守法律规定，诚信经营，妥善处理好消费者投诉。