Hungry announce corrective measures: opening of hotline, strictly controlling the quality of take-out-hungry, takeout, report-IT information

"Hungry," told reporters at noon today, absorb the lessons of 315 exposure event, will open in the next phase include supervision hotline, established third party regulatory Auditors fraud found within an enterprise will be fired, a number of measures .

"Hungry" said 315 evening broadcast-related video, just rolled off eight restaurants of all involved; the first time was responsible for merchant approval of persons responsible for serious and set up a special working group to review restaurants nationwide qualification, find omissions immediately off the production line.

Besides 315 outside exposure of irregularities,"hungry" also opened a 10105757 of 24-hour supervision hotline in the country. Reports once verified, will be processed within 48 hours .

In addition, the hungry third-party professional organizations will be commissioned to assist established businesses access system and quality management system, the systematic strengthening of platforms to the businesses qualifications, health and quality control. Better food safety will be introduced, coverage and payment limit, promising platform payment in advance, effectively protect the legitimate rights and interests of consumers.

"Hungry" have formed hundreds of offline business quality control team, and comprehensive investigation of the line restaurant in several cities, the qualification issue, health issue merchant referrals dealt with immediately, and as soon as possible to cover the country.

Strict implementation of the accountability system, lax for Auditors, audit, fraud, once discovered, will be fired .

"Hungry" will interact with the relevant government departments to expand regulatory information around, truly specification permits, and earnestly discovered irregularities report, reporting on joint law enforcement regulation and platform is not standard business, increased total online compliance platform operators and service quality.

饿了么公布整改措施：开通举报热线，严控外卖质量 - 饿了么,外卖,举报 - IT资讯

“饿了么”今天中午向记者表示，吸取315曝光事件的教训，将在下阶段采取包括开放监督热线、建立第三方监管企业内审核人员弄虚作假一经发现一律开除在内的多项措施。

“饿了么”表示，在315晚会播出相关视频后，就已下线所有涉事的八家餐厅;第一时间对于当时负责商户审核的相关责任人进行了严肃的处理;并成立专门工作小组，重新审核全国范围的餐厅资质，发现疏漏立即下线。

除了处理315曝光的违规情况外，“饿了么”还将在全国开通10105757的24小时监督举报热线。举报一旦核实，将在48小时内处理完毕。

此外，饿了么将委托第三方专业机构协助建立商户准入体系和质量管理体系，系统性加强平台对商户资质、卫生质量的管控。将推出更完善的食品安全保险，扩大保障范围和赔付额度，承诺平台先行赔付，切实保障消费者合法权益。

“饿了么”已组建百余人的线下商户品控团队，在多个城市对线下餐厅展开全面排查，对存在资质问题、卫生问题的商户立即下线处理，并尽快覆盖到全国范围。

严格执行问责制度，对于审核人员审核不严、弄虚作假的情况，一经发现，一律开除。

“饿了么”将与各地政府相关部门展开监管信息的交互，真正做到规范亮证，切实做到发现违规行为及时报告，汇报并联合执法部门整治平台上不规范商户，提高平台在线合规商户总量和服务质量。