Women′s diamond jewellery for 300,000 yuan missing, Shun Feng Express: up to pay 20,000-SF Express, express-IT information
From Xian to Shenzhen′s open is in the Middle, the owner said: missing from a diamond ring and a diamond pendant worth about 300,000 yuan; Shun Feng express said was insured only 5000 Yuan, only 20,000. Express how lost items of compensation, as many people are concerned about a topic. Mrs Kyi is General Manager of Shanxi, she said, after the Spring Festival this year intends to send two diamond jewelry collection to a friend as a jewellery business in Shenzhen processing.
▲ Pictures online
Express delivery company called and said "things are likely to lose"
"The afternoon of February 22, I have two pieces of jewelry, one wrapped in a napkin, divided into two small plastic bags, into a jewelry box, then sets out a large box, and give couriers away. "She said. Mail Express, she specialized in the insured area fill the "5000", JI said fill in the insured not thought courier would lose, but to pay attention to, hope to gently.
The morning of February 24, Ms Jackie received a call from a self-proclaimed Shun Feng express company staff, asking her to send something to Shenzhen, "I tell him is valuable, he says things are likely to lose, I heard on the Woolies! "Kyi said that jewelry worth is estimated at around 300,000.
Lost jewelry worth?
China business news reporters from the SF management system, one of the "query tracking route" see items from Xian to Guangzhou are normal, but on February 22 16:16 records show that "lack of Palestinian gun-assisted code, check". On February 23, "complaint history" record, "automatically resolve this in my Office when the package is abnormal, express mail packaging damaged, wrapped with bubble film in a jewelry box, no items in the box, is normal reporting, please follow up."
On February 24, Ms Jackie alarm, police say her lady he Shun Feng express contracts outstanding, SF should come forward to police. 25th, SF police, there were no results.
So, Ms Jackie lost what is jewelry? Worth? JI said, "that little diamond pendant, but I loved it. Another ring was bought by July 28, 2012, from Guangdong, when the ex-factory price of 240380 Yuan. "She produced GIA international diamond certification and diamond on the outbound order number, weight, unit price and total price, reporters noted, there is a diamond worth 240380 Yuan, JI said this is lost on the ring of diamonds, two pieces of jewelry worth about 300,000 yuan.
In this regard, Shun Feng express Senior Public Affairs Manager of Shaanxi Wang Junfang said he disagrees. According to procedures, "from before the shipment ′ goods out of the box ′ in terms of the process, JI of Lady consignment is two and she describes the appearance of similar items, we are not professionals, cannot determine that the two articles are not diamonds. ”
Courier: If you know the value of the goods more than 20,000 would not receive orders
"After the event, we have He Ji woman, but the two sides still have differences, if negotiations fail, JI women can go the legal way. "Wang Junfang said. But she said not to file a lawsuit demanding, requiring only Shun Feng want to do everything possible to find their jewelry.
Ms to judge her missing jewelry prices, once both sides agreed, certification and provided by the MS Jackie out Bill, visiting the jewellery market inquiry, but for some reason did not take place.
In addition, when her Lady Express, once price 5000 Yuan. Why price 5000 Yuan 300,000 yuan worth of jewelry? JI said he used to express many times jewels, no problems, price 5000, depending on the value of the goods is equal to 5000 Yuan.
"Ms Jackie price 5000 Yuan, yet we pay her 5000 Yuan, but the spirit of responsible attitude to customers, we are willing to pay her 20,000 yuan. "Wang Junfang said. He explained that before customers in express items, take the initiative to express business personnel "declared value" If the consignment exceeds 20,000 yuan, SF is not checked, refer the customer to shipping through other channels, 20,000 yuan "declared value" as the highest.
Should be based on law to pay?
Wang Junfang says if she disagrees with the ladies, you can claim under the postal Act. China business news journalists noted that the 47th article of law, postal enterprises mail loss compensation in accordance with the following: insured mail loss or totally damaged, according to the insurance compensation; partially damaged or deficient, according to the insurance coverage and mail the full value of compensation for the actual loss of the message. Not insured mail is lost, damaged or deficient, according to the actual damages, but the maximum compensation does not exceed the charge a fee three times.
However, General Manager Liang Dong Xian logistics company believes that many logistics companies with customers of the postal law is inappropriate, he said, "this provision is in fact merely a mail loss, damage compensation, the terms object is ′ mail ′, not for express delivery. "He said, many courier companies are not part of the postal enterprises, not according to the postal law to express lost compensation.
Shaanxi renhe universal Hu Chaoqi law says is a transport contract between sender and courier companies. If a dispute between the Parties shall apply the law of contract and the adjustment of the General principles of civil law, in accordance with the provisions of contract law, loss of default by the other party, compensation shall be made. Implementation of compensation is "bridging the principles", that is, the actual loss. If the two sides delivered prior to shipment of the goods insured, which meant the value of the goods specially agreed, should be dealt with in accordance with the contract.
Reminder send valuables when recording video
Express loss events are common in recent years, citizens express their valuables should pay attention to what issues? Liang Dong said that first selects canonical express company, fill out the delivery form, showed that value of goods. Even if the courier does not remind the insured consumers send valuables to insure, and courier face inspection, best audio-video recording.
When the sign for the express, after prior checking. Consumer delivery of valuables, and to communicate with recipients, reminding each other after goods receipt prior to sign. Once the goods are found the problem, on the premise of collected evidence, to relevant authorities if found lost articles damaged, Messenger written confirmation that loss as far as possible, the preservation of evidence.
女子邮寄30万元钻饰失踪，顺丰快递：最多赔2万 - 顺丰快递,快递 - IT资讯
从西安发往深圳的包裹中途被打开，失主说：里面一个钻石戒指和一个钻石吊坠不翼而飞，价值约30万元；顺丰快递说：保价只保了5000元，只能赔2万。快递遗失物品该怎样赔偿，成为很多人关注的一个话题。姬女士是陕西某公司总经理，她说，今年春节后打算把珍藏的两件钻石首饰寄到深圳一个做珠宝生意的朋友那里加工一下。
▲图片来自网络
快递公司打电话说“东西有可能丢了”
“2月22日下午，我把两件首饰分别用餐巾纸包起来，分装在两个小塑料袋内，一起装进一个首饰盒，再给外面套了一个较大的盒子，然后交给快递员拿走了。”姬女士说。寄快件时，她专门在保价区填了“5000元”，姬女士说填写保价并没有想到快递会丢失，而是为了引起重视，希望能轻拿轻放。
2月24日上午，姬女士接到一个自称顺丰快递公司工作人员的电话，询问她寄了什么东西到深圳，“我告诉他是贵重物品，他说东西有可能丢了，我一听就懵了！”姬女士说，首饰总价值估计在30万左右。
丢失的首饰到底值多少钱？
华商报记者从顺丰管理系统之一的“查询运单路由”中看到，物品从西安到广州都属于正常，但2月22日16：16记录显示，“巴枪辅助码缺失，请检查”。2月23日，在“投诉历史”中记录，“此件在我办自动化解包时发现异常，快件外包装破损，内用气泡膜包裹一个首饰盒，盒内无物品，已正常上报，请跟进”。
2月24日下午，姬女士报警，警方称姬女士和顺丰的快递合同还未解除，应当由顺丰出面报警。25日下午，顺丰报警，目前还没有结果。
那么，姬女士丢失的首饰到底是什么？价值几何？姬女士说，“那个钻石吊坠不大，但我非常喜欢。另一个钻戒是2012年7月28日从广东买的，当时出厂价240380元。”她出示的钻石GIA国际认证证书和出库单上有钻石编号、重量、单价、总价等，记者注意到，的确有一块钻石价值240380元，姬女士说这就是丢失钻戒上镶嵌的钻石，两件首饰价值约30万元。
对此，顺丰快递陕西区公共事务部高级经理王军房说自己有异议。根据流程，“从起运前‘开箱验货’的过程看，姬女士托运的是两个与她描述的外观相似的物品，我们不是专业人员，无法判断这两个物品是不是钻石。”
快递公司：如果知道货物价值超2万就不会接单
“事情发生后，我们多次和姬女士沟通，但双方仍有分歧，如果还协商不成，姬女士可以走法律途径。”王军房说。但姬女士说不想打官司耗费精力，只要求顺丰想尽一切办法寻找回自己的首饰。
为判断姬女士丢失首饰的价格，双方曾一度达成意向，用姬女士提供的认证书及出库单等物，前往珠宝市场询价，但是因故未能成行。
此外，姬女士发快递时，曾经保价5000元。价值30万元的首饰为什么只保价5000元？姬女士说，自己曾快递过很多次珠宝，都没出问题，保价5000元不等于货物价值就等于5000元。
“姬女士保价5000元，按理我们就赔偿她5000元，但是本着对客户负责任的态度，我们愿意赔偿她2万元。”王军房说。他解释，客户在快递物品前，要主动向快递业务人员“声明价值”，如果所托运货物超过2万元，顺丰就不托运了，请客户通过其他途径托运，2万元正是“声明价值”的最高上限。
应该以何种法律为依据来赔？
王军房说，如果姬女士有异议，可以按《邮政法》索赔。华商报记者注意到，该法律第四十七条规定，邮政企业对给据邮件的损失依照下列规定赔偿：保价的给据邮件丢失或者全部损毁的，按照保价额赔偿；部分损毁或者内件短少的，按照保价额与邮件全部价值的比例对邮件的实际损失予以赔偿。未保价的给据邮件丢失、损毁或者内件短少的，按照实际损失赔偿，但最高赔偿额不超过所收取资费的三倍。
但是，西安某物流公司总经理梁东认为，很多物流企业用《邮政法》应对客户是不恰当的，他说：“这个条款实际上只是对邮件丢失、损毁的一种赔偿，条款针对的对象是‘给据邮件’，并非针对快递。”他说，很多快递公司都不属于邮政企业，不应按照《邮政法》来进行快递的丢件赔偿。
陕西仁和万国律师事务所胡超奇律师认为：寄件人与快递公司之间是运输合同法律关系。双方之间若发生纠纷应当适用《合同法》和《民法通则》调整，按照合同法的规定，一方违约造成对方损失的，应当予以赔偿。赔偿贯彻的是“填平原则”，也就是赔偿实际损失。如果双方在交付运输之前就货物有保价，也就是对货物价值的特别约定，应当按照约定处理。
提醒寄贵重物品时最好录音录像
近年来快递丢失事件屡见不鲜，市民在快递贵重物品时应注意哪些问题？梁东说，首先要选择规范的快递公司，详细填写快递单，表明物品价值。即便快递员不提醒保价，消费者寄送贵重物品时尽量保价，与快递员当面验货，最好有音像记录。
签收快递时，先验后签。消费者寄递贵重物品时，要及时与收件人沟通，提醒对方在收货时先验货后签字。一旦发现货物有问题，在收集好索赔证据的前提下，及时向相关部门反映；如发现物品丢损，尽量与投递员书面确认丢失情况，保存证据。