Buynow price with low back machine: depreciation-return to Broadway, laptop-IT information
After the media, involved "Guangzhou Yu-source" agreed to a full refund, buynow serious investigation into false false price action. Want to buy Lenovo ThinkPad E460 Duo CPU, but in sales of "recommended" buy the lower-performance Lenovo N40-30, also came to pay 100 Yuan post. On Saturday, the Guangzhou bainaohui computer city, Tianhe, Shay was a company called "Guangzhou Yu-source" shops "fudge". He suffers from so much, find out refunds are made after the store refused, and Broadway contact center mediation has not worked.
The bait:
After paying the worker recommended another model
The afternoon of March 19, small for pointing this out to the bainaohui computer city, intends to purchase an Office laptop. Xiaoxie memories, some discussion of the selected Lenovo ThinkPad E460, Bell named Assistant in charge of sales at this time, do not invoice paid directly in cash, this machine only 4400 Yuan.
Use PayPal transfer payment, a woman who claims to be system xiaoxie after-sales staff go before started to grumble and the models of "problems". "She said 40% or 50% of the aftermarket repair this machine, the blue screen of death two or three hours, and sales (Bell) got a phone. ”
"I also do not really understand about computers, was all of a sudden they have been, woman sales clerk recommended me again after that one. "Finally, Xie duo paid 100 Yuan in cash, then get the 14-inch" Association N40-30 "laptop, and at the request of the other party spend 299 Yuan to attach the film to the computer screen.
Representations:
Discover the difference of nearly 2000 Yuan
Return denied
Because of cell phone batteries, Shay back home have the opportunity to query this "N40-30" price, and to his surprise. "This machine off the shelves in many online shopping platform, and similarly configured computers, now offers up to 2700 Yuan. ”
Next day morning, small thanks on found businesses negotiations, requirements return processing, but "Guangzhou reputation source" of shop long King Mr is Caine said, this paragraph computer itself no quality problem, only as second-hand computer recycling, "to received I 25% of ′ depreciation fee ′, is more than 1200 more Yuan", if to into previously selected of ThinkPad E460, "also not by zhiqian 4400 Yuan of price, said is to by Lenovo officer online of highest quotes sold I".
Strongly disagree with the plan′s Shay immediately complained to Broadway contact center, customer service center under the mediation, the store refuses to refund unconditionally, the two sides broke up, and Shay decided to complain to the media and ask for help.
Store:
No problem will not be a full refund
Yesterday at 1 o′clock in the afternoon, new Express Reporter friends accompanying xiaoxie involved "Guangzhou Yu-source" about the case. A Manager surnamed Wang said, the store′s distributor of Lenovo computers, because laptop computers do not belong to FMCG, so Shay computers purchased by the premise of quality is not a problem, not a full refund and payment 25% "depreciation" approach, it is the company′s internal regulations.
Using CPU Pentium series of computers sold to the high price of 4500 Yuan, so normal? Wang Dian said the tradeshow floor price is 3999, stores can rise up to 25%, so there is no problem. "Someone is willing to sell you over more than 2000 other people′s things, no point asking me to sell. ”
Express Press clear identity, Wang Dian long changed to say it can consult and offer to take reporters to a service center. Later, a man claiming to head office personnel arrived here, asking specific things after Shay, Shay to the men, 3/f, for a full refund.
Store response:
Has been committed against a merchant violation points management system
At this point, the Guangdong evening of Broadway business facilities lease management limited said in a statement sent to, entered the store businesses are closely controlled and administrative measures for the introduction of a points system vendor irregularities. False false prices, as traders sell, buy sell, and points processing stores, such as merchants fine processing is not correct. In addition, if the business during the contract period the point too much, mall stores, and not to renew.
百脑汇电脑城高价买回低配机：退货要交折旧费 - 百脑汇,笔记本电脑 - IT资讯
媒体介入后，涉事的“广州誉源”同意全额退款，百脑汇电脑城称将严查虚假虚价行为。本想购买采用酷睿CPU的联想ThinkPad E460，却在销售人员的“建议”下买到性能较低的联想N40-30，还稀里糊涂地补交了100元差价。上周六，广州市民小谢就这样被天河区百脑汇电脑城一家名为“广州誉源”的商铺“忽悠”了。更令他不爽的是，自己发现问题后提出的退货要求却被店家拒绝，而百脑汇客服中心的调解也得不到效果。
上钩：
交钱后被店员推荐另一款机型
3月19日下午，小谢来到百脑汇电脑城，打算购买一台用于办公的笔记本电脑。小谢回忆，一番讨论后选定了联想ThinkPad E460，负责销售的钟姓店员此时表示，不开发票直接付现金的话，这款机子只要4400元。
在使用支付宝转账付款后，一名自称装系统的女售后人员走到小谢面前，开始数落起该机型的“问题”来。“她说这款机的售后返修率有百分之四五十，两三个小时就会蓝屏死机，还把业务员(钟某)拉过来训了一通。”
“我对电脑也不是很懂，一下子就被他们吓蒙了，那个女售后就让业务员重新向我推荐一款。”最后，小谢多交了100元现金，随后拿到了14英寸的“联想N40-30”笔记本电脑，并在对方要求下花299元给电脑屏幕贴了膜。
交涉：
发现差价近2000元
要求退货被拒
由于手机没电，小谢回到家才有机会查询这款“N40-30”的售价，结果令他大吃一惊。“这款机在很多网购平台都下架了，而且同样配置的电脑，现在报价最多才2700元。”
次日一早，小谢就找到商家交涉，要求退货处理，但“广州誉源”的店长王先生却坚称，这款电脑本身没有质量问题，只能作为二手电脑回收，“要收我25%的‘折旧费’，就是1200多元”，如果要换成此前选定的ThinkPad E460，“也不是按之前4400元的价，说是要按联想官网上的最高报价卖给我”。
坚决不同意该方案的小谢当即投诉至百脑汇客服中心，在客服中心调解下，店家坚持不肯无条件退款，双方不欢而散，而小谢也决定向媒体投诉并求助。
店家说法：
产品没问题就不会全额退款
昨日下午1时许，新快报记者以朋友身份陪同小谢到涉事的“广州誉源”了解情况。一名王姓店长称，该店系联想电脑的一级经销商，因为笔记本电脑不属于快消品，因此在小谢所购电脑不存在质量问题的前提下，不可能全额退款，而收取货款25%的“折旧费”的做法，则是该公司内部规定。
采用奔腾系列CPU的电脑卖到4500元的高价，如此情况是否正常？王店长称，该款机型的底价为3999元，店里最多可以上浮25%，因此不存在问题。“别人愿意两千多卖给你是别人的事，没道理要求我也这样卖。”
新快报记者亮明身份后，王店长改口称还能协商，并主动将记者一行带至客服中心。随后，一名自称总公司人员的男子赶到此处，在询问过小谢具体事情经过后，该男子将小谢带至3楼，办理了全额退款手续。
商城回应：
已针对商家违规实施扣分管理制度
针对此事，广东百脑汇商业设施租赁管理有限公司在昨日傍晚发来声明称，该商场对进驻商家严格管控，针对商家违规行为实施扣分制管理办法。如商家存在虚假虚价销售、强买强卖等行为，商场将进行扣分处理，如商家不予以改正将进行罚款处理。此外，若商家在合同期内扣分过多，商场将予以封店处理，并不再续约。