NET about conflict and pulled passengers-Uber Uber strong drivers, step-IT information
Public Mr Suen reflected to Beijing morning post recently with his girlfriend through step called home, drivers looking for half an hour or so before reaching the place of departure, during the drive, drivers insulted repeatedly, fruit-free communication driver had parked the car directly after, Sun dragged girlfriends get off first, then two people left in the roadside blew me away. In this regard, the company staff response has involved drivers titles and apologize to Mr Suen.
Event replay
Call home was thrown halfway
The night of March 29, he and his girlfriend came out of the cinema near Zhongguancun, despite the step increase 1.4 times, under the Sun to get home quickly, later named "State" for drivers.
"I can guarantee that my position is correct, but has been waiting for nearly half an hour of them didn't come, I played five or six telephone calls asking him, he said he followed the navigation must be right. "Mr Sun told reporters, repeatedly communicate, was 22 when the driver got into the car, the driver did not show a hint of apology.
Because he and his girlfriend went to two different places, he told the driver to know send their first spring, and then sent his girlfriend to shaoyaoju, but not familiar with the roads on both sides, Sun expressed the hope that drivers follow the navigation to by location. The drive, Sun worried that drivers will have to get two destinations, and have repeatedly asked the driver. "He has repeated that navigation made me the way I would go. "Subsequently, because of miscommunication, unpleasantness between the two sides. "He threatened us that believe it or not we throw on the roadside, my girlfriend asked with what? He foot emergency brake handle parking on the roadside, swears and asked us to get off, and open the doors even pulled over there with my girlfriend dragged girlfriend dragged me out. "He sees immediately got off to protect his girlfriend, taking advantage of space, excellent driver a foot on the accelerator and went away.
Afterwards, Mr SUEN to police immediately. Upon arrival at the police station, the police call numbers used by the driver associated with the Sun, the other voice prompts must register the phone number to dial the number. Only he used his cell phone to contact drivers, but repeatedly call a driver line was forced to hang. Finally, Mr SUEN can only leave the police station that night, waiting for the next day to email you step the company complaint. And what frustrates him is, though the fed, his 9.8 PayPal automatically transfers to the driver's account.
Excellent step response
Drivers have been involved
At this point, you step the company staff to respond, reflected immediately after verification from the user. "After verification, we found the time, between the driver and passenger both irrational abusive behavior, but the driver is there fault, so we sent him for treatment. ”
According to the staff telling, the driver normally good attitude, high scores of passengers to. But in this case there is misconduct, and is in the process of communicating with passengers pulled too much, thereby given severe punishment, the driver will never have occasion to cooperate with step. "We have apologized to the passengers make calls, send messages and 50 complimentary passes to apologize. Passenger has been injured due to this incident, so if other compensation issues, you can communicate with our legal department. ”
Lawyer tips
Alarm in time to provide evidence
Lawyer with Beijing Heng Yu Chao suggests that in this case, he failed to get in touch with driver after the incident, he may communicate with you step to the company in time and recover damages. "The 44th article of the Consumer Protection Act, consumer online marketplace to purchase goods or services, whose legitimate rights and interests are harmed can demand compensation from the seller or service provider, network trading platform does not provide sellers and service providers the true name and effective contact, consumers may also demand compensation from the online trading platform. So consumers will be able to claim against the company. ”
In addition, Beijing Jiang Jian Yushi law firm lawyers also suggest that once the passenger's personal property and other lawful rights and interests are violated, rights of passengers later reported to the police for the first time to give evidence. "Cabs are a relatively confined space, it is difficult to have third-party witnesses, evidence more difficult after the driver drove away after the incident. Once the legitimate rights and interests have been violated, to alarm in time to provide evidence of the rights in the late. ”
网约车起冲突，Uber司机强拽乘客下车 - Uber,优步 - IT资讯
市民孙先生向北京晨报反映，近日他与女友通过优步叫车回家，司机寻找半小时左右才到达出发地点，在行驶途中，优步司机屡次出言不逊，沟通无果后司机竟将车直接停靠在路边，先将孙先生女友拽下车，随后将两人抛在路边后扬长而去。对此，优步公司相关工作人员回应，已将涉事司机封号并向孙先生致歉。
事件回放
叫车回家被抛半路
3月29日晚，孙先生和女友从中关村附近电影院出来，尽管当时优步加价1.4倍，孙先生为了早点到家还是迅速下单，稍后一位名为“占国”的司机接单。
“我能保证我的定位是没错的，但一直等了将近半个小时司机都没过来，中间我打了五六个电话问他，他说他跟着导航走一定没错。”孙先生告诉记者，屡次沟通，好不容易在22点多等到了优步司机上了车，司机并没有表露出一丝歉意。
由于孙先生与女友分别去两个不同的地点，孙先生告知司机先送自己去知春里，然后送女友去芍药居，但由于双方对路况均不熟悉，孙先生表示希望司机按地点跟着导航走即可。行驶途中，孙先生担心司机将先后到达的两个目的地弄反，屡次询问司机。“他就一直重复说，导航让我怎么走我就怎么走。”随后，由于沟通不畅，双方发生了不愉快。“他威胁我们说信不信把我们扔在路边，我女友问凭什么？他就一脚急刹把车停在路边，骂骂咧咧要求我们下车，又打开我女友那边车门连拉带拽把我女友拽出来。”孙先生见状马上下车保护女友，趁着其间空隙，优步司机一脚油门扬长而去。
事后，孙先生立即报警。到达派出所后，民警拨打优步司机与孙先生联系所用号码，对方语音提示必须优步注册手机号才能拨通此号。只能是孙先生用自己的手机联系司机，但是屡次拨打司机电话均被强行挂断。最终，当晚孙先生只能先离开派出所，等待次日再给优步公司发电子邮件投诉。而让他哭笑不得的是，尽管受了一肚子气，他的支付宝自动转账9.8元到了司机账户。
优步回应
涉事司机已被封号
针对此事，优步公司工作人员回应，接到用户反映后立即进行核实。“经核实后我们发现事发当时，司机与乘客双方都有不理智的互相辱骂的行为，但司机确实存在过错，因此我们对他进行了封号处理。”
据工作人员讲述，该司机平日态度较好，乘客给的评分也很高。但由于此次事件中确有不当行为，且在与乘客沟通过程中有较过分的拉扯行为，因此给出封号的严厉处罚，该司机之后将再无机会与优步合作。“我们也已经打电话、发邮件向乘客道歉，并将赠送50元乘车券以表歉意。由于此次事件中乘客并未受伤，因此如提出其它赔偿问题，则可和我们的法务部门进行沟通。”
律师支招
及时报警以便提供证据
京衡律师事务所律师余超提示，在本起案例中，孙先生在事发后未能与优步司机取得联系，他可及时与优步公司进行沟通并要求赔偿。“《消费者权益保护法》第四十四条规定，消费者通过网络交易平台购买商品或接受服务，其合法权益受到损害可向销售者或服务者要求赔偿，网络交易平台不能提供销售者和服务者真实姓名和有效联系方式，消费者也可向网络交易平台要求赔偿。因此消费者可向优步公司进行索赔。”
此外，北京雄志律师事务所姜健律师也提示，一旦乘客的人身财产等合法权益受到侵犯，乘客要第一时间报警以便为后期的维权提供证据。“出租车内是一个相对封闭的空间，很难有第三方的证人，事发后司机开车离开后再取证就难上加难。因此一旦乘客的合法权益被侵犯，要及时报警为后期的维权提供证据。”