Courier companies get into trouble, doctoral graduates came close to losing-Express, best link-IT information

And every graduation season, carry out the work become graduates of a heart event. However, Dr Zhang, Guangzhou in South China Normal University, has recently experienced a "shocking moment" because the best Huitong express company lost an important document, so that he almost lost a good job in the Government sector. Courier company "dragged on" attitude, and he felt very angry, and complained to reporters: courier companies have not reflected respect for customers and express, as well as the due credit. Reporters after the intervention, courier company apologize to Mr.

Halo: express mail to the Huizhou not active

Mr Zhang is in 2016 College of South China Normal University PhD graduates, in October last year, register for the talent introduction planning in Huizhou city, in early January this year after participating in the exam, was hired to the Huizhou municipal Committee Office. Tight job phase past, finally "settled", and is a satisfying job, Mr Zhang was finally at ease writing doctoral dissertations. But he never expected, and next thing he was pinched in a cold sweat.

In early March this year, Zhong Shan home for winter vacation, he intends to concentrate on finishing his PhD thesis at home after school, and on March 7, Zhongshan tripartite agreement sent by courier to the Huizhou municipal Committee Office, "just best Huitong express home nearby, and commissioned them, Huitong express single ' 280454804368', courier was responsible, with light rain on the day, I told him that this is an important document, he is careful, specially wrapped in plastic bag to avoid water. ”

The tripartite agreement, is short for the national employment agreement for university graduates, also known as the employment agreement. Tripartite agreements are clear graduates and employers of graduates ' employment work and school in rights and obligations written form, addressing primarily the graduate residence registration, archives, insurance, Provident Fund and a series of related problems. Graduates report to the unit, the employer of the agreement after receiving a terminate itself. To prevent the repeated employment of graduates, regardless of education or school, to be pending, under normal circumstances, a graduate only a tripartite agreement.

After the express mail, view the express track information on the Internet, shows the morning of March 8, Express has arrived in Huizhou, but only on this information, can no longer be updated.

Urgent: repeated delays in verification of drag

"At first I thought, just after the courier delivery efficiency is low, currently there are no news, but until 10th on 8th ' delivery ', I was a bit anxious, so in the morning of 10th through BES Huitong's website to find the contact number to the Guangdong Branch, they said I checked as soon as possible. "Mr Zhang said.

2 hours later, no one called him back to verify whether or not the phone. Impatient and called again, tell him to express in a normal delivery, let him wait. "I have some doubts. This file is too important, once the delay time, the consequences do not know what will happen, so I asked them for a BES meeting Huizhou distribution center call, however each other again in verifying, then no, they no longer answer my phone. ”

No way, he contacted best Huitong customer service, customer service said "will be back soon", after a man claiming to be "Guangdong logistics customer service" call, say "continue verifying", this anger, "says all verified, did not check references, has been dragging me. "Before, they told him," do not exclude the possibility of losing. "

It makes Mr Zhang is very passive. "Years ago, you should send a tripartite agreement to the employer, but I haven't covered a seal, seal of the each other and send back to me, that once belonged to the second mailed, already delayed, time is tight, express delivery company also did not give a clear answer, stalling for time. "On March 12, Zhang contacts the Huizhou municipal Committee Office," re-apply for a tripartite agreement to walk many processes, I asked the employer on March 25 sent to take, say, may not be so good. ”

: College to rush to apply for some new agreements

Then come up with the three-party agreement to the employer, the work may "cold water". In this regard, Zhang had to temporarily put aside doctoral dissertation from Zhongshan to Guangzhou, bite the bullet and ask the school counselor for help, fill out the form to reapply for a tripartite agreement, Commission Chairman Mr LI to help him graduate students graduate students to the school Office for a replacement.

Because of the specificity and uniqueness of the tripartite agreement, he knows things will not go well, and sure enough, "school graduate did not agree with my application, express delivery companies send tripartite agreement thing lost, they had never heard of, the grounds of the application is too far-fetched, so doubt it. College according to the normal flow is required to handle: Express documentary evidence, and then in College publicity, announcement period expires, to re-submit. Now express company in check verification process and so slow, when written, and publicity, then a new tripartite agreement? ”

In desperation, he had to find another college to help. "Instructor mindful that I referred to the truth, so let me express and courier record pictures in school publicity, March 16, running a new tripartite agreement, finally sent out again in the 17th, caught up with the ' last train ', still have jobs. "After experiencing twists and can finally breathe again.

Apologies: trace to verify and enhance training

Things come to an end, but believes his side has suffered in such a hurry, courier company but a indifferent look, people are angry, "no reason"? On March 30, Mr CHEUNG call each other again, watching each other's attitudes, the response is still "express delivery and verification", then customer service is changed to say that "lost". But this time, has complaint from a distance, after 20 days.

31st, Huitong BES home notification Zhongshan Hui Tong and Mr Zhang claims to business, but only agreed that "postage" damages, "they said, if I was sent back, they would reimburse my courier charges. Although I have repeatedly emphasized, but they didn't yet realize how serious the lose graduates tripartite agreement, pay postage, even losing proved reluctant to open, this was way too rare. ”

In this regard, contacted best Huitong heads, it is understood that the best Huitong on March 1 this year has changed its name to BES Express. The other said: "express lost customers, we apologize. In General, if the customer mailing the valuables, clerk will remind its insured. Salesmen know Courier is an important document in the case, did not warn the customer price is our salesman's negligence. In future, we will further improve the level of customer service, and a staff member, sent for the customer service. At present, according to customers ' consultation with BES Express customer service, best express takes the return postage for mailing payment, we will try to meet the customer's requirements. ”

However, Zhang said he was not for compensation, events are not simply "price", but courier company to the customer, to express respect for, do you have a credibility issue. He hoped that the courier had a responsible attitude.

Yangcheng evening news reporter after the intervention, the afternoon of April 1, BES Express contact someone finally apologized and promised to track down sites are there to verify, as well as to enhance staff training.

快递公司捅娄子，博士毕业生差点丢工作 - 快递,百世汇通 - IT资讯

又逢毕业季，落实好工作的事情成为毕业生的一件心头大事。只是，广州华南师范大学博士张先生，最近却经历了“惊心一刻”，因百世汇通快递公司丢失了一份重要文件，让他差点丢了一份政府部门的好工作。而快递公司“一拖再拖”的态度，也让他感到很气愤，于是向记者控诉：快递公司未曾体现出对客户和快件的尊重，以及应有的诚信。记者介入后，快递公司向张先生道歉。

晕：快递寄到惠州后没了动静

张先生是华南师范大学2016年应届博士毕业生，于去年10月报考惠州市人才引进计划，今年1月初参加考试后，被录用到惠州市委办公室。紧张的就业阶段过去，工作终于“尘埃落定”，而且是一个满意的岗位，张先生终于可以安心地写博士论文了。只是，他万万没想到，接下来的事情让他又捏了一把冷汗。

今年3月初，在中山老家过寒假的他，打算在家专心写完博士论文后再回校，于是在3月7日，于中山将三方协议通过快递的方式寄到惠州市委办公室，“当时刚好有百世汇通的快递员送件到家附近，于是委托他们送件，汇通快递单号是‘280454804368’，快递员倒是很尽责，当天有小雨，我告诉他这是重要文件，他也格外小心，特意用塑料袋包装好文件袋，以免进水。”

三方协议，是《全国普通高等学校毕业生就业协议书》的简称，又称就业协议。三方协议是明确毕业生、用人单位、学校三方在毕业生就业工作中的权利和义务的书面表现形式，主要解决应届毕业生户籍、档案、保险、公积金等一系列相关问题。协议在毕业生到单位报到、用人单位正式接收后自行终止。为防止毕业生重复就业，无论教育部门还是学校，都严谨以待，正常情况下，一名毕业生仅有一份三方协议。

快递寄出后，张先生在网上查看快递跟踪信息，显示3月8日早晨，快递已经顺利到达惠州，但只停留在这一条信息，便没有再更新。

急：核查一拖再拖表示拖不起

“一开始我以为，只是快递员节后派件效率低，才暂时没有动静，但一直到10日还显示8日的‘派送中’信息，我就有点着急了，于是在10日一早通过百世汇通官网查找的号码联系到广东分公司，他们说尽快给我核实。”张先生说。

2个多小时过去了，没有人给他回核实与否的电话。心急的张先生于是再次致电，对方告诉他快递正在正常派送中，让他耐心等待。“我有些怀疑。这份文件太重要，一旦耽误了时间，后果不知道会怎么样，于是，我问他们要了百世汇通惠州集散中心的电话，然而对方又说在核实当中，然后就没有然后了，对方不再接听我的电话。”

没办法，他又联系了百世汇通客服，客服说“很快就会回复”，之后一个自称是“广东物流客服”的来电，又说了“继续核实”的话，这下张先生怒了，“个个都说在核实，根本没有去核实，却一直拖着我。”之后，对方才告诉他“不排除丢失的可能性”。

这让张先生很被动。“年前，就应该寄送三方协议到用人单位，但我有一个公章没盖好，对方又寄送回来给我盖章，这一次属于第二次寄出，本来就耽搁了，时间很紧，快递公司还一直不给明确答复，拖延时间。”3月12日，张先生联系了惠州市委办公室，“因重新申请一份三方协议要走很多流程，我问用人单位，3月25日寄送到是否可以，对方说，可能不太好。”

幸：学院帮忙加急申请新协议

再拿不出三方协议给用人单位，工作可能就“冻过水”了。对此，张先生只好暂时放下博士论文，从中山回到广州，硬着头皮找学校辅导员帮忙，填写重新申请一份三方协议的表格，再委托研究生会主席李先生帮他到学校研究生处补办。

因三方协议的特殊性和唯一性，他心知事情肯定不会很顺利，果然，“学校研究生处没有同意我的申请，快递公司寄丢三方协议的事情，他们从没听说过，申请的理由太牵强，所以很怀疑。要求学院按正常流程处理：快递公司出书面证明，然后在学院公示，公示期过后，才能补办。眼下快递公司还在核实，核实进程又那么拖沓，什么时候才能出书面证明，然后公示，再办理新的三方协议？”

无奈之下，他只好再找学院帮忙。“辅导员念及我所述为实情，所以让我提供了快递单和快递记录图片在学院公示，3月16日办好了新的三方协议，终于在17日重新寄出，赶上了‘尾班车’，保住了工作。”经历一波三折后，张先生终于可以松一口气。

歉：将追查核实和加强培训

事情虽然告一段落，但张先生认为，他这边被折腾得如此着急，快递公司却一副无所谓的样子，让人很气愤，“岂能不明不白地算了”？3月30日，张先生再次致电对方，看对方态度如何，得到的回应依然是“快递还在派送中，还在核查”，之后客服又改口说“件丢了”。而此时，已经距离张先生投诉时过去了20天。

31日，百世汇通总部通知中山汇通与张先生谈理赔的事，但只同意“邮费赔偿”，“他们说，如果我重新寄的话，他们愿意给我报销快递费。虽然我一再强调，但他们根本没未意识到丢失毕业生三方协议的严重性，赔个邮费了之，甚至连丢失证明也不愿意开，这种处事方式太奇葩了。”

对此，记者联系了百世汇通负责人，据了解，百世汇通已于今年3月1日已经更名为百世快递。对方称：“对于客户快件丢失，我们深感抱歉。一般来说，如果客户邮寄贵重物品，业务员一般会提醒要求其保价。在业务员知道快件中是重要文件的情况下，没有提醒客户保价，是我们业务员的疏忽。日后，我们将进一步提高业务员与客服服务水平，为客户做好寄送服务。目前，根据客户与百世快递客服人员协商，百世快递将退回张先生当初寄件时支付的邮费，我们也会尽量满足客户的要求。”

然而，张先生表示，他并不是为了赔偿，事件也并非简单的“保价”问题，而是快递公司对客户、对快件是否尊重，企业是否有诚信的问题。他希望快递公司有一个负责任的态度。

羊城晚报记者介入后，4月1日下午，百世快递公司终于有人联系张先生道歉，并承诺将追查站点是否有核实，另外还要加强员工培训。