The mass comment nets can′t buy coupons do not expire: are Web site and merchant Pan-public comments, buy-IT information

Zhou and friends sing in buying tickets to the shengruihua type KTV consumption, but was told not to use and buy tickets till June 30 this year. Merchants say business has changed so it no longer supports the group-buying project, public comments in response to the business trip for violations will be punished, but can do only for consumer refunds. Lawyers said that merchant sites shall be liable for, such as bring additional costs to consumers, consumers have the right to request compensation for it .

Outstanding merchant refused

Zhou told the Beijing morning news reporter, in February of this year he orders under public comment network, purchased shengruihua type KTV 38 worth of "packet sang for three hours in the afternoon" buy tickets, but there has been no consumption. "April 1 call to make an appointment, was told not to use by businesses, but the GroupOn coupon does not expire".

Yesterday in public comments online to find the businesses and found that 38 tickets had no small weeks buy, instead of 63 "singing little prime-time one-hour coupon." But buy orders have been completed, our reporter saw small week, 38-buying activity has now closed, but have already purchased a good buy on the coupon clearly saying "is valid until June 30, 2016."

GroupOn says business violations

Yesterday, the shengruihua type KTV staff told reporters that 38 GroupOn coupon out before, but last month stopped selling, "because we do not accept type KTV customers, business models change, not be able to provide services". Buy good tickets before the end of the group, said he can only return buying platform.

On this matter, the mass comment nets respond, "business practice violations do not provide service within the period of validity is breach of contract, we will be punished. "But consumers have purchased vouchers," we can only give them a full refund, if there is a further appeal can be negotiated. "

Businesses and Web sites should take responsibility

Beijing jingtian Chen Shu Law said the purchase voucher information clearly, for service details and deadlines are strictly regulated, "consumers buying tickets has contractual relationships with businesses, businesses do not provide services to a breach". In addition, consumers are buying coupons purchased in public comment network, the website shall bear joint and several liability.

But for liquidated damages, counsel submits that the businesses and platforms CHAN′s "refund" is a liability, "if consumers can be proved directly for themselves caused additional losses or to compensation for businesses and Web sites accountable."

大众点评网团购券未到期用不了：都是网站和商家的锅 - 大众点评,团购 - IT资讯

小周想和朋友用团购的唱歌券到圣瑞华量贩式KTV消费，但却被告知不能使用，而团购券的有效期到今年6月30日。商家称经营有变所以不再支持该团购项目，大众点评回应商家此行为违规，会进行处罚，但目前能做的也只有为消费者退款。律师表示，商家网站都应承担违约责任，如给消费者带来额外损失，消费者有权要求其进行赔偿。

未到期却被商家拒

小周告诉北京晨报记者，今年2月他在大众点评网下订单，购买了圣瑞华量贩式KTV价值38元的“下午档小包欢唱三小时”团购券，但一直未消费。“4月1日打电话咨询预约时，被商家告知不能用，可是团购券明明没有到期啊”。

记者昨日在大众点评网上找到该商家，发现小周所团购的38元券已经没有，取而代之的是63元的“小房黄金档欢唱一小时券”。但在小周已经完成的团购订单中记者看到，38元的团购活动目前已经结束，但已经购买好的团购券上明确写着“有效期至2016年6月30日”。

团购网称商家违规

昨日，圣瑞华量贩式KTV工作人员告诉记者，38元的团购券确实以前出过，但上个月就停止销售了，“因为我们下午不接受量贩式KTV的顾客了，营业模式有变，所以不能提供服务”。对于在团购结束前就购买好的券，他表示只能找团购平台退掉。

对于此事，大众点评网回应记者，“商家的做法违规，在有效期内不提供服务属于合同违约，我们会对其进行处罚。”但对于已经购券的消费者，“我们只能给其全额退款，如果有进一步诉求可以协商”。

商家和网站都应担责

北京市竞天公诚律师事务所陈抒律师表示，团购券信息明确，对于服务的具体内容和时间期限都有严格规定，“消费者购买了团购券就已经与商家有了事实合同关系，商家不提供服务属违约行为”。此外，由于消费者是在大众点评网购买的团购券，网站也应承担连带责任。

但对于违约赔偿，陈律师认为商家和平台提出的“退款”就是一种承担违约责任的方式，“如果消费者还能举证该事件对自己造成了其他额外的直接损失，也可向商家和网站追责补偿”。