Women traffic beyond "30" pay 350 Yuan, customer service: yizhaoyi-flow, China Mobile, operator-IT information

Until the end of March also left more than more than 600 megabytes flow, liuzhou Xiao Liao traffic share to the class of high school students, only a few minutes Bill owes 280 Yuan. Upon enquiry, that is because beyond the package using flow, 10.24 per megabyte is charged a premium, more than more than more than 30 megabytes, spent more than 350 million. Xiao Liu and his family believe that such a price is not reasonable, the equivalent of "is to trap users spend money."

First query:

More than more than more than more than 30 megabytes per 10 trillion yuan

It is understood that small Liao use is Unicom business package, includes a 200-megabyte internal flow, plus offered years ago to welcome the new year activities and even get 3 months, 1000 MB traffic per month, available in March, a total of 1200 trillion. The night of March 30, Xiao Liu found it left more than more than 600 megabytes, will share with two classmates, to wash their own clothes. Washing the clothes came back, her cell phone had received a text message, suggesting that "your traffic within the package may have used excessive, the flow will be 10.24 per megabyte billing......"

Upon enquiry, at that time, Xiao Liao's cellphone charge is overdue 280 Yuan, plus the original charges more than 70 Yuan, just a few minutes spent more than 350 million. For further inquiries, confirmed is because beyond the traffic costs, 10.24 trillion yuan, out of more than more than 30 megabytes. Customer service hotline staff also informed that because Xiao Liao used not only traffic, but airtime package, so the fee is so expensive.

Xiao Liao said that last year she also received the excess flow, and every of 10.24 trillion yuan SMS alert, because there is little excess, she didn't care too much, only the monthly packet flow increased from 50 MB to 200 MB.

Yesterday, Xiao Liao's father calls when you are finished filling her daughter, calling reporters. In his view, the flow something, believe it is easy over, rates were so high, the equivalent of "is to trap users spend money."

Query again:

Out of 359 per megabyte charge 1 Yuan

Liuzhou, China Unicom branch customer service department after staff received a reporter reflects, verification Xiao Liao's calls list again. Eventually, the other replies: Small month Liao flow 1560 MB, on March 30, at 10 o'clock in the evening more than 359 trillion, the excess is charged per 1 trillion yuan, if the customer has questions can strike out call details checked. Xiao Liao's situation into account, the company has made a special application, namely traffic conversion exceeds by 20 Yuan, Xiao Liao only needs to take over these 20 Yuan, the rest borne by the company, had the excess costs will be refunded.

The staff said, as far as they know, the company does have every of 10.24 trillion yuan flow rates, but many older users, if these users have no packages have been replaced in recent years, used to be the original of the old standard, "is now rarely." Also, when users opened the phone, choose business package, staff will inform in advance fees, but which will be charged by this high standard, customer service personnel are not available, requiring user attention.

The staff reminded, try not to share at the end of the month the remaining flow with classmates and friends, because they can't grasp the other person what would you use, like a video, download traffic is consuming a lot, soon, reminder text messages and flow will have a certain amount of delay, was discovered may very well have more excess. In addition, if you use a smart phone but no monthly traffic, closes the data flow function in a timely manner to avoid unnecessary charges.

女子流量超出“30兆”收费350元，客服：一兆一元 - 流量,中国移动,运营商 - IT资讯

到3月底手机还剩600多兆流量，柳州高中生小廖就将流量共享给同学使用，结果只一会儿工夫话费就欠了280元。经查询，得知是因为超出套餐使用流量，每兆被收取10.24元的高价，超出30多兆，花了350多元。小廖和家人都认为如此高价太不合理，相当于“是设陷阱让用户花冤枉钱”。

首次查询：

超出30多兆 每兆10元多

据了解，小廖使用的是联通公司话费业务套餐，包含200兆国内流量，加上年前参加迎新年活动获赠的连送3个月、每月1000兆省内流量，3月份总共有1200兆可用。3月30日晚，小廖查到还剩600多兆，就分享给两个同学用，自己则去洗衣服。等洗完衣服回来，她的手机已收到一条短信，提示“您的套餐内流量可能已经使用超额，流量将会按10.24元每兆计费……”

经查询，当时，小廖的手机已欠费280元，加上原有话费70多元，短短一会儿工夫就用了350多元。进一步咨询，确认就是因为超出流量使用产生了费用，每兆10.24元，超出了30多兆。客服热线工作人员还告知，因为小廖使用的不是单纯的流量包，而是话费套餐，所以收费就是这么贵。

小廖称，去年她也收到过超额使用流量、每兆10.24元的短信提醒，因为超额不多，她没有太在意，只将月包流量从50兆提升到200兆。

昨日，小廖的父亲帮女儿充完话费后，致电记者。他认为，流量这种东西，一不小心很容易就超了，收费这么高，相当于“是设陷阱让用户花冤枉钱”。

再次查询：

超出359兆 每兆收1元

联通柳州分公司客服部工作人员接到记者反映后，再次核查了小廖的话费清单。最终，对方答复：小廖当月使用流量1560兆，在3月30日晚10时多，超出了359兆，超出部分是按每兆1元收取的，如果客户有疑问，可以打出话单详情核对。考虑到小廖的实际情况，公司已帮其做了个特殊申请，即超出部分按20元流量包折算，小廖只需要承担这20元，剩下的由公司承担处理，已经多交的费用也会退还。

上述工作人员称，据他们了解，公司确实有每兆10.24元的流量资费，但主要是一些老用户，如果近年这些用户没有更换过套餐，使用的就还是原来的老标准，“现在已经很少了”。而且，用户在开通手机、选取业务套餐时，工作人员都会提前告知资费标准；不过，具体哪些情况会按这种高标准收费，客服人员没有掌握，需要用户自己注意。

该工作人员提醒，尽量不要在月底将剩余流量共享给同学朋友，因为无法把握对方究竟会怎么使用，像开视频、下载等耗费流量是很多、很快的，而流量提醒短信都会有一定的延时，等发现时很可能已超额较多了。另外，如果使用智能手机但没有包月流量，也要及时关闭数据流量功能，避免造成不必要的扣费。