Cell phones put the bed suddenly smoke blew, women rejected claim against the manufacturers-Samsung, Samsung mobile phones-IT news

"On the phone on the bedside table, suddenly began to smoke a thud, and then exploded. "The public has Ms LI told the Beijing morning post yesterday that she bought a Samsung cell phone have been in use since last year, but in February of this year, put the phone on the bedside table since the explosion. Because she claims after sales to Samsung and ask to check the cause of the blast, has yet to result, she had to help the business sector.

Yesterday, the reporter sees the phone and July 2015 in Chaoyang city of joy the purchase invoice. Since the explosion, mobile phone cover and fuselage separated, after mobile phone shell filled with blackened, cell phone screen broke into the Spider Web, and burst into flames leaving traces of blackened.

Lee recalls that when your cell phone on the bedside table, she was in the living room watching TV, "I suddenly heard a thud in the bedroom, but ran turned out to see fire and smoke! "She turned and ran, and fell on the ground," knee knock blue, up to now no good. " Fortunately, her partner is cool, put out the fire in time, didn't cause other damage. After noting that the battery has been expanded into a snare drum.

Ms Lee said, "I would like to take the cell phone manufacturers to submit to find the cause of the blast. As for my medical expenses plus damages, I asked the Samsung cell phone compensation for three times the price. "Ms Lee said, she was repeatedly communicated with Samsung's customer service, but doesn't take," they let me go first, then took the results to talk about compensation, but I found several testing organizations only to the public but not private. Only later did they say you can return or Exchange. ”

Reporters call Samsung, customer service, Ms Lee mobile explosion needs further testing, can only offer a refund or replacement solutions, do not agree with Ms LI's three times times. Lee indicated that it cannot accept the scheme has been reflected to the Chaoyang Bureau.

手机放床边突然冒烟自爆，女子向厂家索赔遭拒 - 三星,三星手机 - IT资讯

“手机就放在床头柜上，突然一声闷响就开始冒烟，然后竟然爆炸了。”市民李女士昨日向《北京晨报》反映，她去年购买了一部三星手机后一直正常使用，谁知今年2月，放在床头柜上的手机竟然自爆。因为李女士向三星售后索赔并要求检查爆炸原因，迟迟没有结果，她已向工商部门求助。

昨日，记者看到了该手机和2015年7月在朝阳大悦城购机的发票。因为爆炸，手机后盖已经和机身分离，手机后壳满是焦黑，手机屏幕碎成蜘蛛网，还有爆炸起火留下的熏黑痕迹。

李女士回忆道，事发时手机放在床头柜上，她正在客厅看电视，“我突然听见卧室里一声闷响，跑进去竟然看到手机在着火，还冒烟！”她吓得转身就跑，却不慎摔倒在地，“膝盖都磕紫了，到现在没好”。好在她爱人比较冷静，及时把火熄灭，才没造成其他损失。事后她注意到电池已经胀成了一个小鼓包。

李女士表示，“我现在希望厂家把手机拿去送检，找出爆炸原因。至于我的医药费加上精神损失费，我要求三星给我手机三倍价格的赔偿金。”李女士说，她因此事多次与三星的客服沟通，效果却不如意，“他们让我自己先去检测，再拿着检测结果去谈赔偿，但我找了几家检测机构都只对公不对私。后来他们才说可以退货或换货。”

记者就此致电三星，客服人员表示，对李女士手机的爆炸原因需要进一步的检测，只能提供退款或换机的解决方案，不同意李女士提出的三倍赔偿。李女士表示不能接受此方案，已经向朝阳工商局进行反映。