Female passengers said was the driver to beat: customer service pay 3 Yuan voucher-Uber, excellent, car-IT information
The morning of April 22, Xu on the private car of the public process, drivers detours, after failing to communicate, Xu opened the back door and forced the car to stop, followed by drivers beaten. After Xu for help, the driver fled the scene by car, while Xu bag was gone.
The drivers were beaten after going the wrong way forced the car to stop
Xu, 26, who lives in the East, close to the interchange at Tai Bai. Xu recalled the night of 21st, company after training, coming home from her through the phone's software. Order is a silver-white car, driver is a man more than 30 years. Excellent display, Xu women got on April 21 from 23:51, the driver name is "honesty", avatar is a man who wears glasses.
Xu recalled, after more than 10 minutes of vehicles in motion, did not immediately leave the East second ring road, but continued to travel East, and she tentatively asked the driver, "is going the wrong way? "But the driver did not pay any attention to her. Thought alone, Xu began to get nervous, "with the driver to speak normally, the driver should at least talk to me. "Feel the speed faster and faster, she asked the driver to stop, but the driver still does not respond. Sitting in the back seat of her car door open, the driver said, "If you don't stop I would have jumped" driver parked near Road Interchange on mutual assistance.
See cars stopped, Ms Xu quickly jumped off. Ms Tsui said, then drivers came, she grabbed and beaten on the head, arms and other parts. After the call, the driver fled the scene by car. "The driver hit me when I took my cell phone alarm, that phone is he fell on the ground. "Mrs Xu said after the driver left, she found in the back seat of her handbag was gone, there was cash, stored value cards, training materials and other items.
Subsequently, Xu to the golden road police station to report a case of steles of public security branch.
Drivers to turn off your cell phone does not provide driver information
After asking friends for help, Xu went to xijing hospital, diagnostic medical record shows that Xu right hand soft tissue injury.
Xu said that because there is no customer service phone number, can only communicate via email with customer service personnel, 22nd 2:25 A.M., contact her via email to the customer service staff to reflect the situation. That morning, and excellent customer service staff via email reply said "we have numerous contacts the owner, but the cell phone is in the unreachable state, currently we have limited its online order function".
For such a reply, Xu was not satisfied. She said that due to software limitations, and now she can't find driver's license plate number, before driving away, also does not pay attention, it is impossible to provide vehicle information to the public security organs. But have registered vehicle information can provide clues to the police. She hoped that steps would provide driver information, and asked the driver to bear the consequences of hitting, looking for her purse, as well as compensation for losses due to cell phone broke.
After repeated communication via email, and customer service staff to respond to Ms Xu: "this driver level as a service brought to you by the unpleasant riding experience, I am sorry about that, so you apply for 3 rides for gold, can be used for the next bus to offset fare. ”
Xu said that her request, step has not responded. 3 "vouchers", she is both annoying and funny. Staff to contact her by phone, just say "next will be handed over to the relevant authorities for verification", which she could not accept.
Yesterday, the Chinese business newspaper called the drivers concerned phone, found that the phone is in a shutdown state. A staff member told the Chinese reporters in XI ' an, is actively seized of the matter.
女乘客称遭优步司机殴打：客服赔3元代金券 - Uber,优步,专车 - IT资讯
4月22日凌晨，市民徐女士在乘坐优步专车的过程中，怀疑司机绕路，沟通未果后，徐女士打开后排车门将车逼停，随后遭到司机殴打。在徐女士呼救后，司机开车逃离现场，而徐女士的提包也不见了。
怀疑司机走错路将车逼停后被殴打
徐女士今年26岁，家住城东，在太白立交附近工作。徐女士回忆称，21日深夜，公司培训结束后，她通过手机上的优步软件打车回家。接单的是一辆银白色小轿车，司机是一名男子，三十多岁。优步软件显示，徐女士上车时间为4月21日23点51分，司机名称是“诚”，头像是一名戴着眼镜的男子。
徐女士回忆说，车辆在行驶了十多分钟后，并没有及时驶离东二环，而是继续向东行驶，于是她试探性地问司机“是不是走错了？”但司机并未搭理她。想到自己孤身一人，徐女士开始紧张起来，“跟司机正常说话，司机起码得搭理一下啊。”感觉到车速越来越快，她赶紧要求司机停车，但司机仍未搭理。坐在后排的她将车门打开，对司机说“要是再不停车我就跳车了”，司机将车停在互助路立交附近。
看到车子停下，徐女士急忙跳下车。徐女士称，随后司机也跟了上来，将她拽住并击打头部、胳膊等部位。在呼救之后，司机驾车逃离了现场。“司机打我的时候我就拿手机报警，结果手机被他摔在了地上。”徐女士说，司机离开后，她发现放在后座的手提包也不见了，里面有现金、储值卡、培训资料等物品。
随后，徐女士向公安碑林分局金花路派出所报了案。
司机手机关机优步未提供司机信息
在向朋友求助后，徐女士前往西京医院就诊，诊断病历显示，徐女士右手软组织损伤。
徐女士表示，由于优步并无客服联系电话，只能通过邮件与客服人员沟通，22日凌晨2点25分，她通过邮件联系到优步客服人员反映情况。当天上午，优步客服人员通过邮件回复称“我们已经多次联系车主，但其手机一直处于无法接通状态，目前我们已经限制了其上线接单功能”。
对于这样的回复，徐女士并不满意。她说，由于优步软件功能限制，她现在不能查到司机的车牌号，上车前也并未注意，所以无法向公安机关提供车辆信息。但优步掌握注册车辆的信息，可以向警方提供相关线索。她希望优步能够提供司机信息，并要求司机承担打人造成的后果，寻找她的提包以及赔偿手机摔坏造成的损失。
在通过邮件多次沟通后，优步客服人员回复徐女士：“对于此司机服务水平不高给您带来的这次不愉快的乘车体验，我深感抱歉，所以为您申请了3元的乘车金，可用于下次乘车抵扣车费。”
徐女士说，对于她提出的要求，优步方面一直没有回应。对于3元“代金券”，她感到既可气又可笑。有工作人员通过电话联系她，只是称“后续将其移交给相关部门进行核查”，这让她无法接受。
昨日，华商报记者拨打了涉事司机电话，发现该电话处于关机状态。优步西安一名工作人员告诉华商报记者，目前正在积极处理此事。