Guys online takeout fighter, boss: you'd better be careful-takeout online ordering-IT information
In recent days, JI Xiao Fu in order takeout when dishonored because of bad attitude towards each other, did not expect this single didn't retreat but was threatened by the businesses.
"Not before meals I had back, did not think of businesses leaving food outside the door, I found until the next day. "Small angry is, after many complaints, takeout ordering platform would only say that meals can be returned, and about the threats to his personal business, would only say that" merchants will be warned and will not require the merchant to apologize. "
Order take-out back is not being "hard sell"
Last weekend, Xiao Fu happy sleep until noon at 11 o'clock, and will usually sleep mercilessly fill back in. Wake up coincides with the meal, little pay in a take-away meal a la sauce on the platform Rouga restaurants ordered a meal.
Also did not wait for little pay to start washing and merchants rang up to ask the specific address. "I was downstairs, so address written for the number and the unit number, call each other looking at the specific room number. " Didn't think of Xiao Fu told the businessmen, but little thought is after obtaining merchant specific room number, but said a couple of dirty words in succession. "The things you say, and even write the address clearly, remember next time!-play hard!"
His unprovoked were scolded, angry little pay, it will immediately return the order. "Back businesses didn't call back, I thought the other side also agreed. "But to little surprise is that merchant's shop in about half an hour to send food, silent retreat a single thing. "Then I said to have sent back, but the other hard food down, after I refused to close the door. ”
Thought that marketers have taken food away, but little pay when he was found the next morning, each other and do not take food away, but placed outside his door . "I don't know, can also have the, were placed in the corridor. ”
Phone consultations had been personal threats
The next day, little found himself back application has been completely rejected, has been to the merchant's account for the meal, will once again call the platform customer service complaints . " Customer service told me that, so I'll call businesses to conduct consultations, agreed as long as businesses can agree to chargeback requests . ”
Subsequently, Xiao Fu urged businesses to conduct consultations again, and this time, direct physical threats for small businesses . Reporters heard phone recordings since childhood, businesses for small pay question is not clear, but said he did not see the refund request, places the food outside the door but Xiao Fu refused to take food. Later, reporters heard with the feeling of excitement, businesses began using foul language, "death house" "go get killed" can be heard by, and even more small surprise is, to small businesses unexpectedly paid a physical threat, "I know you are, you better be careful!"
Delivery platform: to warn businesses
About the threat to their personal business, little pay once again call out platform for customer service. After many complaints, takeout platforms give small to pay a final result. " Customer service said to have to understand and validate merchant physical threats to me, so agreed to my chargeback request, and by the merchant will be provided meals to their accounts. ”
However, small pay for takeout is not satisfied with the reply of the platform. "Customer service just to warn the business, and will not make the punishment, and does not allow businesses to conduct an apology, I think this is very unreasonable, businesses such as a delivery platform to allow the free entry, without strict control, which is the largest irresponsible consumers. ”
In this regard, contacted the customer service staff of the platform, the platform operator, told reporters, If you experience when users are business threats, platform staff will investigate if there is a user being threatened, businesses will be points . "Each assigned to the merchant has a certain amount of credit, we will point to him, if the points deducted again for further processing. Apology for businesses, we do not have the right to request, this business is its own thing . ”
小伙网上叫外卖遇霸王单，店家：你最好小心点 - 外卖,网上订餐 - IT资讯
近日，在济工作的小付在订外卖时因对方态度恶劣而退单，没想到这单没退成反而遭到了商家的人身威胁。
“在还没送餐之前我就已经退单了，没想到商家把餐品放在门外就走了，我到第二天才发现。”而更让小付气愤的是，经过多次投诉，外卖订餐平台仅表示可将餐费退回，而对于商家对自己的人身威胁一事，仅表示“将对商家进行警告，并不会要求商家为此道歉”。
订个外卖退单不成反被“强卖”
上个周末，小付幸福的一觉睡到中午11点多，将平时的睡眠不足狠狠的补了回来。起床时恰逢饭点，小付便在某外卖订餐平台上的一腊汁肉夹馍餐饮店订了一份餐品。
还没有等小付开始洗漱，商家便打来电话询问具体的地址。“平时我都是下楼拿的，所以地址只写了楼号和单元号，对方打电话就问具体的房间号。”没多想的小付便告诉了商家，但让小付没想到的是商家在得到具体房间号后，却接连说了两句脏话。“对方就说什么玩意儿，连地址都写不清楚，下次记着点!口气很强硬!”
自己无端被骂，气愤的小付便立即将订单退了。“退了之后商家也没有打电话过来，我以为对方也同意了。”然而让小付意外的是，大约半小时后商家的店员却将餐品送来，只字不提退单的事。“送来后我就说已经退单了，但对方硬将餐品放下，我拒绝后就关了门。”
原本以为商家已经将餐品带走，但第二天早上小付出门的时候突然发现，对方并没有将餐品带走，而是放在了自家大门外。“我压根就不知道，还能有这样的，就放在楼道里。”
打电话协商却遭到人身威胁
在第二天，小付发现自己的退单申请已经被完全拒绝，餐费也已经被打到商家的账户中，便再次致电平台客服进行申诉。“客服跟我说，让我再打电话给商家进行协商，只要商家同意才能同意退单申请。”
随后，小付再次致电商家进行协商，而这一次，商家直接对小付进行了人身威胁。记者从小付的电话录音中听到，商家对于小付的质疑并未进行明确，只是表示自己并没有看到退单申请，将餐品放在门外只能怪小付拒绝收餐。随后，记者又听到随着双方情绪的激动，商家开始不断的爆粗口，“死全家”“出门让车撞死”等话语不绝于耳，而更让小付惊讶的是，商家竟然对小付进行了人身威胁，“我知道你家在哪里，你最好小心点!”
外卖平台：将对商家进行警告
对于商家对自己人身威胁一事，小付再次致电外卖平台客服。经过多次投诉，外卖平台给予了小付一个最终的处理结果。“客服说已经了解并确认了商家对我有人身威胁的行为，因此同意我的退单申请，并由商家将餐费打到自己提供的账户中。”
不过，小付对于外卖平台的答复并未满意。“客服只是说对商家进行警告，并不会因此作出相关的处罚，而且也不会因此让商家进行道歉，我觉得这非常的不合理，作为一个外卖平台竟然允许这样的商家随意入驻，而不进行严格的把关，这是对消费者最大的不负责任。”
对此，记者联系到了该平台客服人员，该平台客服人员告诉记者，如果遇到用户遭到商家的人身威胁时，平台工作人员将会进行调查，如果确有用户遭到威胁，将对商家进行扣分处理。“每个入驻的商家都有一定的信用积分，我们将会对他进行扣分，如果积分扣完再进行进一步处理。对于商家道歉一事，我们没有权利进行要求，这是商家自己的事情。”