Sichuan reign online ordering: must complete three cards, delivered within 2 hours-hungry, beautiful round takeout, online ordering-IT information

Do you online meal? Without own errands, phone payments, when dining out from line to line, was welcomed by many young people.

However, encounter license is not aligned "black workshops" selling food, food quality is concerned, or because a bad review but businesses incidents of reprisals, "bite of security" I guarantee?

On April 24, the reporter learned from the Sichuan provincial communications administration, Sichuan province, has issued a circular on strengthening the management of third-party network ordering guidelines, manage third-party network reservation. An explicit request that settled in the catering business in third-party platforms to obtain the trade and Industry Bureau, communications management and food and Drug Administration issued by the Department effectively "three certificates".

In addition, when it comes to consumers and restaurants are "nonsense" disputes, third party platform should provide compensation to consumers.

Economy ? case lazy people waiting for food is good, but ridicule and no less

Liu engaged in software development, regular overtime "code monkey" family, he and his colleagues almost 5 days a week, will use the network reservation. Although you can stay at home and wait for the food, but there are a lot of ridicule.

On April 18, Liu through "Baidu takeout" ordered a seafood steamed dish of the meal. Liu bought four crabs, but less beautiful than the pictures online to enjoy. "Too disappointing a sent crabs, bought four can eat only, other three crabs are bitter, crabs in a lot of water, too fresh, the key is I also have diarrhea. "Mr LAU gave the store a bad review. Reporters saw the shops already refunded Liu meals of the day, but store bad review responded to Mr LAU: "If you are bitter, they should not eat. If you do not eat, but also how to bathe it? ”

Reporters found that the shop customer reviews, customer complaints and diarrhea after eating the food two hours, body from Erythema, questioning its food safety checks. Store response, perhaps a small number of customers have adverse reactions to seafood.

"Waiting for 2 hours, meals were cold and tired. "Reservation platform" hungry "above, a hot pot restaurant food delivery limitation ridicule by diners. Liu said that every week like him using the Internet reservation user, take-away, "flowers fade", have also occurred. Sometimes when ordering merchants on the street, but the dishes are more than an hour later, saw the summer is coming, and has been "on the road" the quality of the food, make people worry.

This reporter has learned, food quality control, delivery time, take-away food health certificates for personnel and other details in the introduction of the guidelines, there are clearly defined.

Safety certificate no less, "black workshop" mandatory referral

"Third-party platform to bring convenience to consumers at the same time, also brought a certain amount of food safety hazards. Some weak third party transaction checks, lax management, poor health environmental mess, processing facilities, room casual, even unlicensed unlicensed restaurants network business engaged in food and beverage service activities, seriously affecting food safety. "Sichuan province food and Drug Administration said. Network order to regulate third-party transactions, protect public networks ordering consumer safety, the Agency has established linkage mechanism with Sichuan provincial communications administration, identified by the provincial food and drug administration and make the corresponding punishment such as closure, will be sent to the illegal platform license or record belongs to the provincial communications administration, law-related Internet access provider to stop its access.

According to reports, third party platforms and network catering unit shall obtain a business license issued by the Administrative Department for industry and commerce, third-party platform should make communication management of the value-added telecommunications business license issued by the Department, network catering unit or location should be made effective by the food and Drug Administration Department of the food business licenses (the food service license).

Catering units network Qian, should to third party platform submitted food business license (catering service license) and license, related qualification proved, third party platform should catering units for real name registration, strictly review network catering units submitted of related qualification proved, clear told its should commitment comply with of food security related provides, ban no card as, and borrowed, and take with card as, and Super range business of catering units network. "Networks catering to early without a qualification, third-party platform should suspend its network management, qualification improvement and review, then allows its network operations, network catering unit has no legal qualifications, should make mandatory referrals to address the third-party platform. ”

Fast food spoilage prevention, shall be served two hours

Food spoilage question of Mr LAU, in the guidance of an explicit request for "delivery time should be strictly controlled in food processing is completed within 2 hours after the security service within the time limit. "While, delivery personnel should be required to obtain a health certificate. Direct entry of food should be clean and in good condition, healthy and pollution-free packing materials, tableware, kitchenware, and containers.

In addition, third party platforms by Internet publicity (or provides links to electronic identity) restaurants permit as in China, health certificates, room enterprises should also be in accordance with customers ' orders and food safety requirements, select appropriate means of transport, in line with the conditions of the refrigeration or heating equipment, on time served, according to the quality and quantity of consumers, and provide the appropriate documents.

Rest assured that consumer rights violations, platform to compensation

The buyer and seller, it is inevitable that when disputes. When consumers and food companies "nonsense", and third-party platforms can't wash. The guidance requirements, third parties should establish a consumer mediation network catering unit, consumer and consumer disputes network catering unit, third party mediation should be carried out promptly, effectively protect the interests of consumers, third party platform does not provide network catering units real names, address and valid contact information, compensation should be provided to consumers. Consumers can also access restaurants where the food and Drug Administration Department.

"We require the third party platform should be publicized illegal credit record network catering unit, so that consumer choice. "Sichuan provincial Communications Authority the relevant parties, the existing violations, consumer complaints to concentrate or poor credit records of food and beverage units, we should adjust the search ranking, temporarily or permanently cease to provide platform services, such as disciplinary measures.

Reporters/part of the platform has been started "Sun" business qualifications

On April 24, the reporter looked hungry, Baidu takeout, the United States, such as missions, the mass comment network reservation platform found that individual platforms have set up "business qualification" information bar, consumers can view scanned images of business licenses. Sales channels outside of the public comments, click on the "details of the restaurant" merchants who have a qualification of business information. Journalists randomly clicked on to "black bamboo chicken" commercial operators operating qualifications include a licence and a food service license.

Hungry platform, information presentation, "merchant real" column. Reporter clicked on a "gold-stewed meat" shops, a total of 10 photographs, including the facade, lobby and kitchen scene.

In addition, each platform has "report Merchant" option, consumer complaints, business qualifications, food quality, delivery time, and so on.

Lawyer advice/delivery platform for consumers to buy insurance

Delivery platform for network problems, members of the people's political consultative conference, Beijing Branch (Chengdu) law firm Zeng wenzhong, Director of the CMC believe that third parties have the obligation to do the restaurant's source control, "Sun Sun" restaurant business qualification. Two cards are a must when dining institution of basic qualifications, only in order to protect consumers ' rights, to allow consumers to rational choices of goods.

Zeng wenzhong recommends that third-party platform by the way consumers buy insurance, to protect the interests of consumers. Consumers also want to examine food contamination or a degenerate, once the food spoilage or contamination should be rejected. Meanwhile, also want to keep good order orders for safeguarding evidence.

四川严管网上订餐：必须三证齐全，2小时内送达 - 饿了么,美团外卖,网上订餐 - IT资讯

你在网上订过餐么？不用自己跑腿，手机即可支付，当餐饮外卖从线下走到线上，受到不少年轻人的欢迎。

不过，遭遇证照不齐的“黑作坊”卖餐，食物质量让人担忧，或者因为打了差评却遭商家报复的事件时有发生，“舌尖上的安全”咋保证？

4月24日，记者从四川省通信管理局获悉，四川省已出台了《关于加强第三方平台网络订餐管理的指导意见》，严管第三方平台网络订餐。其中，明确要求入驻第三方平台的餐饮企业须取得工商局、通信管理部门和食药监局三部门颁发的有效“三证”。

此外，当遇到消费者和餐饮企业有“扯皮”纠纷时，第三方平台应向消费者先行提供赔偿。

懒人经济·事例坐等盘中餐虽好，吐槽也不少

从事软件开发的刘先生，属于经常加班的“程序猿”一族，他和同事们每周几乎有5天时间，都会使用网络订餐。虽然可以足不出户，坐等盘中餐，不过也有诸多吐槽。

4月18日，刘先生通过“百度外卖”叫了一家经营海鲜卤菜的餐品。刘先生买了四只大闸蟹，不过享用起来却不如网上图片上那么美好。“送来的大闸蟹太让人失望了，买了四只就一只能吃，其他三只蟹都是苦的，蟹里好多水，太不新鲜，关键是我还拉肚子了。”刘先生对此给了店家一个差评。记者看到，当天店家已经退还了刘先生餐费，不过店家对刘先生的差评回应为：“如果是苦的，就不应该食用。如果不食用，又怎么会拉肚子呢？”

记者发现，这家店铺的顾客评论里，也有顾客投诉吃完餐品两小时后上吐下泻，全身起红斑，质疑其食品安全的把关。店家回应为，也许有少部分顾客对海鲜有不良反应。

“等了2个多小时，饭都冷透了。”在订餐平台“饿了么”上面，一家干锅川菜馆的送餐时效被食客吐槽。刘先生说，像他这样每周都会使用网络订餐的用户，苦等外卖，等到“花儿谢了”的情况，也时有发生。有时明明点餐商家就在一条马路上，但饭菜送来却是一个多小时以后了，眼看夏天就要来了，一直“在路上”的饭菜质量，让人堪忧。

记者了解到，饭菜质量监控、送餐时间标准、外卖人员健康证明等细则，在此次出台的《指导意见》中，都有明确规定。

要安全三证不能少，“黑作坊”强制下线

“第三方平台给消费者带来便利的同时，也带来了一定的食品安全隐患。部分第三方交易平台把关不力、管理不严，致使卫生环境脏乱、加工设施简陋、送餐过程随意，甚至无证无照从事餐饮服务活动的餐饮单位入网经营，严重影响食品安全。”四川省食品药品监督管理局相关人士介绍。为规范第三方交易平台网络订餐行为，保障公众网络订餐消费安全，该局同四川省通信管理局建立了联动机制，由省食品药品监督管理局依法认定并做出责令停业等相应处罚后，将函请该违法违规平台许可或备案地所属省通信管理局，依法通知相关互联网接入服务商停止其接入服务。

据介绍，第三方平台和入网餐饮单位均应取得工商行政管理部门颁发的营业执照，第三方平台还应取得通信管理部门颁发的《增值电信业务经营许可证》，入网餐饮单位还应取得所在地食品药品监管部门颁发的有效《食品经营许可证》（《餐饮服务许可证》）。

餐饮单位入网前，应向第三方平台提交《食品经营许可证》（《餐饮服务许可证》）和营业执照等相关资质证明，第三方平台应对餐饮单位进行实名登记，严格审查入网餐饮单位提交的相关资质证明，明确告知其应承诺遵守的食品安全相关规定，禁止无证照、借用、冒用证照、超范围经营的餐饮单位入网。“对前期未经资质审查的已入网餐饮单位，第三方平台应暂停其入网经营，待资质完善并通过审查后再允许其入网经营，对一直不办理合法资质的入网餐饮单位，第三方平台应对其做出强制下线处理。”

要快捷防饭菜变质，须两小时送达

刘先生担心的饭菜变质问题，在《指导意见》中，明确要求为“送餐时间应严格控制在食品加工完成后2小时内的安全时限内送达。”同时要求，送餐人员应按规定取得有效健康证明。直接入口的食品应使用清洁、完好、健康无污染的包装材料、餐具、饮具和容器。

此外，第三方平台应在网上公示（或提供电子链接标识）餐饮单位的许可证照、从业人员有效健康证明等，送餐企业还应根据消费者的订单和食品安全的要求，选择适当的交通工具，符合条件的冷藏或加热保温设备，按时、按质、按量送达消费者，并提供相应的单据。

要放心消费权益受侵害，平台先行赔偿

买卖双方，难免有纠纷的时候。当消费者与餐企“扯皮”，第三方平台不能甩手不管了。《指导意见》要求，第三方平台应建立消费者与入网餐饮单位调解制度，消费者与入网餐饮单位发生消费争议的，第三方平台应及时进行调解，有效保障消费者权益，第三方平台不能提供入网餐饮单位真实名称、地址和有效联系方式的，应向消费者先行提供赔偿。消费者也可以向入网餐饮单位所在地的食品药品监管部门投诉。

“我们要求第三方平台应公示入网餐饮单位违法失信行为记录，以便消费者选择。”四川省通信管理局相关人士介绍，对存在违法行为、消费者投诉集中或者诚信记录不良的餐饮单位，应采取调整搜索排名、暂时或永久停止提供平台服务等惩戒措施。

记者调查/部分平台已开始“晒”商家资质

4月24日，记者查看了饿了么、百度外卖、美团外卖、大众点评等几家网络订餐平台发现，个别平台已经设置了“商家资质”信息栏，消费者可以查看商家的证照扫描件。在大众点评的外卖频道，点击“餐厅详情”，有商户营业资质的信息介绍。记者随机点击了一家名为“黑竹香鸡”的商户，营业资质包括了营业执照和餐饮服务许可证。

在饿了么平台，商家信息介绍中，有“商家实景”一栏。记者点击了一家“金牌卤肉”商铺，一共有10张照片，包括了门面、大堂和后厨的实景。

此外，每一家平台上都有“举报商家”的选项，消费者可投诉商家资质、菜品质量、配送时间等问题。

律师建议/外卖平台可为消费者购买保险

对于网络外卖平台的规范问题，省政协委员、北京盈科（成都）律师事务所管委会主任曾文忠认为，第三方平台有义务做好餐厅的源头把控，“晒一晒”餐厅的营业资质。两证是餐饮机构必备的基本资质，只有在保障消费者的知情权后，才能让消费者理性地选择商品。

曾文忠建议，第三方平台可以通过为消费者购买保险的方式，来维护消费者的权益。消费者也要当面查验餐食是否受到污染或出现变质，一旦发现餐食变质或受到污染，应当拒收。与此同时，也要保留好订餐订单，以备作为维权证据。