Hotel man shocked 80,000 mobile waste: only a 3000 Yuan compensation-charming hotel, Vertu mobile phones-IT news

"In the bathroom and blowing hair, just put the plug into the socket when subjected to electric shock treatment......" on April 21 by Beijing to reflect even on a business trip to the newspaper, his home suffered electric shock as the body shake, from Hong Kong spent HK $ 98,000 (about more than more than 80,000 yuan) purchase cell phone fell into the sink. Zhang said, mobile phone failure will not turn on, after preliminary repairs cost more than million.

Mr Zhang to claim from the hotel, but the two sides disagree. Reporters found that customers staying at this hotel, for a variety of reasons, such as personal injury, property damage cases are common. Then, the consumer should know which legal issues so that the rights, what security safeguards obligations and the hotel, the newspaper according to which are invited.

Accidents of electric shock cell phone fell into the wash basin

Tickets from Beijing to Dalian on a business trip, staying at Hotel located in Ying Wa Street, xigang district home. Said Zhang, April 19, at 2 o'clock in the morning, in-room toilet after bathing him, ready to use hair dryer to blow dry my hair. "The blower when the power plug in the socket, right index finger suddenly subjected to electric shock treatment, whole body shaking a bit. "Zhang said when he plugs in his right hand, his left hand holding a cell phone. Because the body subjected to electric shock treatment, leading to cell phone fell into the sink.

Find the front desk immediately, explain what happened, and flustered staff accompanied her to the hospital to check on request. At the hospital, after checking his heart rate faster, no myocardial deficiencies. The electric shock accident, fortunately did not endanger lives.

Claim denied million yuan in mobile phone service charges

Zhang said, after phone fell into the sink, because the water is not able to boot correctly. The mobile phone is the world's top luxury brands, bought from Hong Kong. Receipts show the phone purchase price of HK $ 98,000. After communication with the customer service department, for failing to hand-off to the repair point loss, so do not know how much maintenance is required for the time being, but preliminary, and does not replace the back calf leather case, maintenance costs about 10,000 yuan to 20,000 yuan.

Mr Zhang, the hotel shall ensure process means the guest's personal safety and property security, compensation for loss of mobile phone on request, and asked the shop to check their premises of all safety measures to ensure that similar incidents do not occur. Shop owner stepped in, said after the treatment needs to be reported to insurance companies, but the insurance company believes that things are customers own subjective negligence caused loss of property, and therefore is not compensable. In this regard, the results of replies to hotels and insurance companies, Mr.

Hotels in response: facilities and does not exclude individual negligence

After the incident, the hotel on the investigation. On April 21, contacted the home headquarters public relations department manager surnamed Jiang to respond on the matter. Jiang said the Manager, inspected by the Engineering Department, power supply and electrical facilities in the hotel were normal. Because monitoring is not installed in the rooms facilities, so the whole process is listening to the description of the parties only, and lack of supporting evidence. Hotels for rooms at the customer has insurance, after a request from the claims, insurers have been handled. Description of the parties insurance company found that customers in power plug at the same time with one hand and the other hand to operate the phone, subjectively careless and negligent acts. Therefore, insurance companies decisions not presented for payment. Hotel endorsed the decision of the insurance company, but still keep in touch with customers, seek solutions to.

Update: get 3000 Yuan compensation for residents

Yesterday, he told reporters, after consultation with the hotel, he's already got a 3000 Yuan in compensation. Hotel said compensation decisions are made for maintenance of customers ' interests into account.

男子酒店遭电击8万元手机废了：仅获3000元赔偿 - 如家酒店,Vertu手机 - IT资讯

“在客房卫生间吹头发，刚把插头插进插座，突然遭到电击……”4月21日，由北京来连出差的张先生向本报反映，他在如家酒店遭遇了触电事故，因为身体一抖，从香港花9.8万港币（约合人民币8万余元）购买的手机掉进了洗手盆里。张先生说，手机出现故障已无法开机，经初步估算维修费用超过万元。

张先生向酒店方面提出索赔，但双方存在分歧。记者发现，顾客入住酒店后，因各种原因导致的人身伤害、财产损失等案例屡见不鲜。那么，顾客应该知道哪些法律问题以便于维权，酒店又应承担何种安全保障义务，本报邀请律师以案说法。

意外触电手机掉入洗手盆

张先生从北京到大连出差，入住了位于西岗区英华街的如家酒店。张先生说，4月19日凌晨2时许，他在客房内洗手间洗完澡后，准备用吹风机吹干头发。“在把吹风机电源插头插入插座时，右手食指突然遭到电击，整个身体都跟着抖了一下。”张先生说，当时他右手拿着插头，左手还拿着手机。因为身体遭到电击，导致手机不慎掉入洗手盆中。

张先生立即找到前台，说明了事情经过，并因心慌要求酒店工作人员陪同前往医院检查。到医院后，经检查张先生的心率过快，未有心肌缺失。这起触电事故，万幸没有危及到张先生的生命。

索赔万余元手机维修费遭拒

张先生说，手机掉进洗手盆后，因为进水已不能正常开机。这款手机系世界顶级奢侈品牌，系张先生从香港购得。购物发票显示，这款手机的购买价格为9.8万港币。张先生与客服部进行沟通后，因未把手机送至维修点进行定损，因此暂时不知具体需要多少维修费用，但经初步估算，在不更换背部小牛皮的情况下，维修费大概在人民币1万元至2万元之间。

张先生认为，酒店应保证住客在入住过程中的人身与财物安全，要求酒店方赔偿手机损失，并要求店方对其经营场所所有安全措施进行检查，确保不再发生类似事件。店方负责人出面后表示，需要上报至保险公司进行处理，但保险公司认为，事情系顾客本人主观疏忽造成了财物损失，故不予赔偿。对此，张先生难以接受酒店和保险公司的答复结果。

酒店回应：设施正常不排除个人疏忽造成

事发后，酒店方面对此进行了调查。4月21日，记者联系了如家酒店总部公关部门，一位姓蒋的经理就此事给出回应。蒋经理说，经酒店工程部检查，酒店内的电源和电器设施均正常。由于客房内未安装监控设施，因此整个事发过程仅是听当事人的描述，而缺少相应的证据支持。酒店方面为入住顾客办理了保险，接到理赔要求后，保险公司已经介入处理。保险公司根据当事人的描述发现，顾客一只手在插电源插头的同时，另一只手在对手机进行操作，主观上有大意和疏忽的行为。因此，保险公司给出了不予赔付的决定。酒店方面认可保险公司的决定，但仍与顾客保持沟通，寻求解决的办法。

最新进展：住客拿到3000元赔偿

昨日，张先生向记者表示，经与酒店方面协商，他已经拿到了3000元的赔偿金。酒店方面表示，做出赔偿的决定是出于维护顾客利益的考虑。