Cargo courier error 6000 Yuan: request rejected multiple times-courier, express little brother-IT information
Recently, the Jinan express little brother will be one more than 6,000 yuan worth of goods sent to the wrong address, multiple site claims, was rejected by the recipient. In recent days, express little brother for help area Alexander road police station, said police cannot intervene, make it to court.
"The 21st, I put a courier delivered to the wrong address. Didn't think you will never get the money back. "28th express brother Zhang recalled the incident to reporters. He said delivery address displayed for the KONKA group community household, when he delivered a middle-aged woman opened the door, Mr Zhang said he had also asked whether the woman was the recipient. "When she said the recipients were friends of her son, if sent to the wrong address, and back again to get back. "Zhang, then express yourself to the woman. The woman signed his name on the sign, but has not asked for ID verify, still do not know who the hell are the names on the sign.
Brother express "sent the wrong person", because the actual recipient had lived at that address, then sublet to the current occupier of the House, and the actual recipient forget Internet modify shipping address, resulting in "unknown truth" 's brother was sent to the wrong delivery. Mr Zhang, 26, courier has two years and have never encountered this type of situation. "This is still a more than 6,000 yuan worth of goods, is a box of POS machine. "He introduced.
Once Express was sent wrong address, more long time will was found does? 28th, reporter Advisory has a home express company of delivery Member, he introduced, according to they company of process, express member sent finished goods Hou, recipient phone Shang immediately on will received reminded SMS; if actually confiscated arrival, recipient at on can call Express member, express Member also can immediately verified, cable echo wrong of Express.
Zhang, you actually found incorrect goods were in the 27th. "After you send the courier, also send a reminder message to recipient. But the actual recipient does not find text messages until the 27th when a message is found, began to contact me. " Zhang, generally express company during the process of delivery, will give the recipient continues to send two messages to ensure accurate delivery: dispatchers dispatch process sends a message, the goods are signed for, so after code entry system, will once again give the recipient to send a text message.
After discovering omissions, he instead of actual recipients began to ask for the goods. He went to the address currently living people knocked on the door several times, repeatedly call the phone number left by the door. " But the other side door heard to claim back the shipment, you shut the door. Phone will not pick up again. ”
In desperation, the police. "Night of the 27th I found Alexander road police station, but police said it could not accept. If the goods are really like, the company provides paid for by the courier. " Zhang. The reporter found, Jinan, many courier companies have such a provision, sent to the wrong goods could not be recovered, paid for by the courier.
On 28th, the reporter came to the address doorstep, repeatedly knocking at the door is not open. Journalists call a door reserved line, said a woman with a northeastern accent, although his home, but recently something at home, is not convenient to open the door, at least 51 to make restitution of the goods.
28th, reporter Alexander road police station, police, courier the wrong goods, does not involve robbery or burglary, belonging to the civil liability should have gone to court, police stations would not interfere.
In this regard, counsel argues that, in accordance with the express industry rules, when courier collection, charge staff shall verify the identity and inform the collection collection responsibilities. In this case, the actual recipient to forget to modify shipping address, express little brother did not verify the recipient's identity as required, both of omission. However, according to the civil code, the wrong recipient belongs to unjust enrichment. Courier can be made under the code of civil procedure to prosecute that person, reclaim the goods. If the recipient's bad behaviour would constitute the crime of infringement.
快递员送错6000元货物：多次索要遭拒绝 - 快递,快递小哥 - IT资讯
近日，济南一快递小哥将一件价值6000多元的货物送错地址，多次上门索还，都遭到收件人拒绝。连日来，快递小哥求助辖区山大路派出所，民警表示无法介入，让其到法院起诉。
“21日，我把一件快递送错了地址。没想到就再也要不回来了。”28日，快递小哥张先生向记者回忆了事发过程。他称，收货地址显示为群康佳园小区一住户，他送货时一位中年妇女开的门，张先生表示，自己还曾询问该女子是否是收件人。“当时她说收件人是自己儿子的朋友，如果送错地址，回头还可以再来取回。”张先生介绍，随后自己就将快递给了该女子。该女子在签收单上签了名字，但张先生并未其索要身份证进行验证，至今也不知道签收单上的名字到底是谁的。
小哥之所以将快递“送错人”，是因为实际收件人曾在该地址居住，随后房子又转租给了目前的居住人，而实际收件人忘记上网修改收货地址，导致“不明真相”的小哥送错了快递。26岁的张先生送快递已两年，从未遇到该类情况。“这还是一件价值6000多元的货物，是一箱子POS机。”他介绍。
一旦快递被送错地址，多长时间会被发现呢?28日，记者咨询了一家快递公司的送货员，他介绍，按照他们公司的流程，快递员送完货后，收件人手机上立即就会收到提醒短信;如果事实上没收到货，收件人当时就可致电快递员，快递员也可以立即核实，索回送错的快件。
张先生介绍，自己实际发现送错货物是在27日下午。“送完快递后，公司也给收件人发了提醒短信。但实际收件人并没有及时发现短信，直到27日发现短信后，才开始联系我。”张先生介绍，一般快递公司在送货过程中，会给收件人连续发送两次短信，以确保送货准确：在派单员派单过程中会发送一次短信，在货物被签收、扫码录入系统后，会再次给收件人发送一次短信。
发现疏漏后，张先生代替实际收件人开始索要货物。他前往该地址现居住人家敲过多次门，也反复多次拨打门口所留的电话。“但对方一开门听说要索回快件，就把门关上了。再打电话就不接了。”
无奈之下，张先生报警了。“27日当晚我就找到了山大路派出所，但民警表示无法受理。如果货物真的要不回，公司规定由快递员赔偿。”张先生介绍。记者了解发现，济南不少快递公司都有该规定，送错货物无法索回的，由快递员赔偿。
28日，记者来到该处住址家门口，多次敲门仍无人开门。记者拨打门口预留电话，一位东北口音的女子称，虽然自己在家中，但近日家中有事，不方便开门，至少要五一以后才能归还货物。
28日，记者采访了山大路派出所，民警介绍，快递员送错货物，不牵涉抢劫或盗窃，属于民事责任，应该去法院起诉，派出所不会介入。
对此，律师认为，按照快递行业新规，快件代收时，收派员应当核实代收人身份并告知代收责任。本案中，实际收件人忘记修改收货地址、快递小哥没按规定核实收件人身份，二者都存在疏漏。但是依据《民法》，该错收者属于不当得利。快递员可以通过《民事诉讼法》起诉该收件人，索回货物。如果该收件人的行为恶劣，将构成侵权罪。