BBC ridicule Chinese airport punctuality rate: can't live-BBC, plane-IT information

On April 29, the BBC China, China has always been concerned with aviation sent a news service as the object of ridicule. Reporters interviewed many foreigners in China have the opportunity to experience lays out a nightmarish picture, but also mentioned that some objective reason causing poor air service. Full text of the report is as follows:

For foreigners working in China, if you have never experienced air service in China, then you are not qualified to complain about delays in their own country. Australia National Bank (National Australia Bank), President of China, Danni·amusitelang of flight delays or cancellations in China have been granted.

Lance Armstrong to ride in China several times each month for domestic flights, due to the unpredictability of China air service is known throughout the world, he has been accustomed to make adjustments at any time: in a period of frequent flight delays, he will be traveling. China's high-speed rail system in the majority of cases are very punctual, its departure and arrival time are usually accurate to 1 minute.

Occasionally, he would take extreme measures to ensure on time. For example, the Australia Head Office Manager came to China to attend a high level Conference, caught flight delays from Shanghai to Beijing, Beijing is going to miss the opening of the session. Armstrong had to ask a policeman for help from Beijing Capital International Airport and escorted to the venue managers. "We do only in times of crisis, charges are not cheap", he said.

Armstrong's experience is not new for foreign business people working in China, China's aviation services in recent years, more and more time. According to aviation data collection site FlightStats report in its global 188 airport statistics, China airport punctuality performance is among the worst.

Worldwide, point 14 of the 20 airports with the lowest rates are located in mainland China, Hong Kong and Taiwan third time rates are less than 60%. Among them, the lowest in the Hangzhou Xiaoshan International Airport, punctuality is only 41%. Shanghai Pudong International Airport (52%), the Hong Kong Chek Lap Kok International Airport (59%) and Beijing Capital International Airport (64%) is better than it. In stark contrast to Tokyo's Narita International Airport, although the peak than the Shanghai Pudong International Airport, but the airport punctuality rate of a staggering 92% in 2015, arguably the world's most on-time airports.

In 2014, China's airports is even worse. That year, four of the largest airports in Yangtze River Delta (Shanghai Pudong, Shanghai HongQiao, Xiaoshan, Hangzhou and Nanjing Lukou International Airport) punctuality rate is only slightly higher than 30%, the world's most punctual airport.

Aviation experts say, China Aviation punctuality has been the reason for the low rate, most of the country's airspace is military, leaving limited airspace for civil aviation use, China's civil aviation has been explosive growth in recent years. According to China's State-run China daily reported 30% China's airspace was not available to commercial flights, and in the United States, the figure was 80%.

Not only that, China's military exercises have led to large areas of flight cancellations. For example,the summer of 2014, there are 12 airports in China, including Shanghai's HongQiao and Pudong airports, flights were asked to cut 25%, to a three-week military exercises to provide the necessary space .

However, in the Chinese aviation market is still expanding rapidly. More and more Chinese people will travel by plane, the airline's fleet size increasing, pressures have overwhelmed air traffic control system. In 2015, China had 440 million passengers will travel by plane, up 11% from 2014. According to the international air transport association predicts that China's aviation market in 2034 will be a whopping 1.2 billion passengers.

While personal travel accounted for a large proportion of them, but according to the global business travel association data, business travel are increasing blowout. The organization estimated that 2014 business class passengers spent $ 261 billion to buy ticket to China, up 16.6% from 2013. Although downward pressure on China's economy, but Chinese business aviation market size 2016 is expected to exceed United States to become the world's largest commercial aviation market.

In order to adapt to this spurt of aviation market expansion, for which the Chinese Government begins in the sky conditions. October 2015, the Government opened the 1/3 airspace (1000 m height) to the use of civil aircraft, which created the conditions for emergency air service, helicopter flights. Believe this open policy will be extended to the airspace below 3000 meters height.

United Kingdom aviation consulting international aviation authority (International Bureau of Aviation) Asia Executive Director Dawei·Yu believes that "the Chinese Government is aware of the airspace limit the impact on the development of civil aviation. Airspace will be open, that is for sure. The problem lies in the implementation of the open policy of the time, it remains difficult to determine ".

Located in United States Washington shidifen·bulang, Chief Operating Officer of the National Business Aviation Association, said China is moving aggressively to build more airports, and strives to increase the operational efficiency of the existing aviation facilities. Chinese want to ensure safe take off and landing of the premise, improve the efficiency of each of the taking off and landing at the airport.

Shidifen·bulang believes that in order to achieve this goal, China is using the airline industry's most advanced air traffic control technology, the training of air traffic controllers and airport runway lights of the introduction of the world's most advanced signal system. Par level of airport infrastructure and air traffic control in the West, China is only a matter of time. "China's development is very, very fast, in the development of hardware and software aspects of air traffic control capacity, China's progress faster than any country in the world", shidifen·bulang said.

But for many foreign companies doing business in China, and of that development of China's aviation industry is unable to meet their needs. Severe flight delays is the biggest complaint of this group. Mine is a London building consulting firm's Asia Pacific Director, said: "the delays greatly to our company, if it takes too much time at the airport, we lose money, because we should use this time for customer service."

The company has 30 to 35 employees in China a day flitting around the construction site, they were forced to reconsider working mode. Fly to foreign participation is already a thing of the past. "Of course, if you can accept the 23 rooms at hotel early this morning, to meet too much of a problem in the field. "Ray's staff now usually spend in the hotel the night, dinner with clients. His staff each have a 4G mobile phone, so that they can process e-mail messages at any time.

Mine hasn't worked out the delays caused to company productivity losses. "To be honest, if careful calculation, damage will be very alarming", Ray believes the company's management rising work hours were wasted at the airport.

For many foreign companies, flight delays and the cancellation of their loss is even greater: they may be losing business or deteriorating relationships with regulators, because sometimes arrange meetings to attend. "The timing of the Chinese officials is the lack of flexibility, if you're not participating in time, they will think you lack attitude and sincerity, and this would affect the issuance of certain permits, and other intangible loss potential is difficult to count. ”

Civil Aviation University of China said Li Xiaojin, a Professor, is hard to flight delays and cancellations to quantify the overall impact of economic operation. He in 2013, the China daily said, if the military 10% military airspace to civil aviation use, China's economy will increase by 200 billion yuan.

If flight delays just happenstance or extenuating circumstances, but in China, nearly every passenger had nightmarish experiences in this regard. Peter is a Australia, Executive Director of the human resources consulting firm, said he was in Shanghai to take flights at 7 o'clock in the evening, 5 hours after the reasons for delays were "air traffic control" (and most of the passengers heard was the reason). At 12 o'clock at night, he finally succeeded in boarding, linger on the aircraft on the runway until 3 o'clock in the morning but was declared cancelled flights, the airport did not give any explanation, glassy-eyed passengers were taken off the plane, under the arrangement to a nearby hotel. According to Peter's memories, the success until noon on the day the flight took off.

"A lot of long delay time. Usually is not weather, but not the responsible air traffic control reasons. Trapped in a small cabin, can't go anywhere, without any explanation, it can drive people crazy. Recent frequent taxiing aircraft, passengers opened emergency doors, not unrelated to the above ", Peter said.

In order to avoid air travel troubles, many business people have abandoned the plane and switch to high speed rail. China's rail system is very punctual, and comfortable, and the high-speed rail network is expanding throughout the country at an alarming rate. In 1300 km Beijing-Shanghai high-speed railway, for example, the entire process only takes 5 hours, outside every 10-30 minutes throughout the day. "Traveling is a very wonderful experience, you can the whole process work", he said.

Although frustrating China Aviation Services, but this did not stop the pace of multinational corporations to invest in China. "A lot of people have considered this factor, and accounted for in the cost of doing business," Lei said.

BBC吐槽中国机场准点率：简直不能忍 - BBC,飞机 - IT资讯

4月29日，一向关注中国的BBC选择中国的航空服务作为吐槽对象发了一篇新闻。记者采访了多位有在中国乘机经验的外国人士，勾画出了一幅噩梦般的图景，但其中也提到造成航空服务不佳的某些客观原因。报道全文如下：

对于在中国工作的外国人来说，如果你从未体验过中国的航空服务，那你就没有资格抱怨自己国家的航班延误。作为澳大利亚国民银行（National Australia Bank）的中国区总裁，丹尼·阿姆斯特朗对中国的航班延误甚至是取消都已经习以为常了。

阿姆斯特朗每个月都要在中国乘坐几次国内航班，由于中国航空服务的不可预测性闻名全球，他已经习惯于随时做出调整：在航班延误频繁的时段，他会转而乘坐高铁。中国的高速铁路系统在绝大多数情况下是非常准时的，其发车及到达时间通常可以精确到1分钟。

偶尔，他也会采取极端措施，以确保准时。比如说，澳大利亚那边总行的经理来中国参加级别很高的会议，恰好赶上上海到北京的航班有所延误，到北京时已经快赶不上会议开幕了。这时阿姆斯特朗不得不请警察帮忙把几位经理从首都机场护送到会场。“我们只是在危急时刻才这么做，收费并不便宜”，阿姆斯特朗说。

阿姆斯特朗的经历对于在华外国商务人士来说并不新鲜，中国的航空服务近些年越来越不准时。根据航空数据收集网站FlightStats的报告，在其统计的全球188个主要机场中，中国机场在准点率上的表现位于最糟糕之列。

从全世界来看，准点率最低的20座机场中有14座分布在中国大陆、香港和台湾三地，准点率基本都低于60%。其中，最低的是杭州萧山国际机场，准点率只有41%。上海浦东国际机场（52%）、香港赤腊角国际机场（59%）以及北京首都国际机场（64%）只比它好一点。形成强烈对比的是东京成田国际机场，虽然比上海浦东机场要繁忙，但该机场的准点率2015年却达到了惊人的92%，堪称是全球最准时机场。

2014年，中国机场的表现更糟糕。该年度，长三角地区最大的四座机场（上海浦东、上海虹桥、杭州萧山以及南京禄口国际机场）的准点率仅略高于30%，堪称全球最不守时的机场。

航空专家们认为，中国航空准点率偏低的原因在于一直以来，该国领空大部分都属军管，留给民用航空使用的空域有限，而中国民用航空在近些年已经有了爆炸式增长。据中国官方媒体《中国日报》报道，不到30%的中国空域可供商业航班使用，而在美国，这个数字是80%。

不仅如此，中国军方的演习也导致了大面积的航班取消。例如，2014年夏天，中国有12座机场，包括上海的虹桥和浦东机场，都被要求削减25%的航班，以便为一个为期三周的军事演习提供必要的空域。

但是，中国的航空市场仍在迅速扩大中。越来越多中国百姓乘飞机出行，航空公司的机队规模也越来越大，压力已经让空管体系不堪重负。2015年，中国有4亿4000万人次乘飞机出行，比2014年增长了11%。据国际航空组织预测，中国的航空市场在2034年将达到惊人的12亿人次。

虽然其中个人出行占了很大比例，但根据全球商务旅行协会的数据，商务出行也在井喷式增加。该组织估算，2014年中国商务舱乘客花费了2610亿美元购买机票，比2013年增长了16.6%。虽然目前中国的经济有下行压力，但预计中国商务航空市场规模2016年即可超过美国，成为全球最大商务航空市场。

为了适应这种井喷式的航空市场扩张，中国政府也开始在天空为其创造条件。2015年10月，中国政府开放了1/3低空空域（1000米高度以下）给民用航空器使用，这为紧急空中服务、直升机飞行创造了条件。相信这一开放政策将扩展至3000米高度以下的空域。

英国航空咨询机构国际航空局（International Bureau of Aviation）驻亚洲执行总监大卫·余认为，“中国政府已经意识到空域限制对民用航空发展的影响。空域将逐渐开放，这是确定无疑的。问题的关键在于开放政策推出的时间，这还难以确定”。

而位于美国华盛顿的全国商业航空协会的首席运营官史蒂芬·布朗表示，中国正在野心勃勃地建设更多机场，并在努力提高现有航空设施的运营效率。中国人希望在确保安全起飞和降落的前提下，提高每一座机场的起降效率。

史蒂芬·布朗认为，为了达成这一目的，中国正在采用航空业最先进的空管技术、培训空管人员，并在机场跑道上引进全球最先进的灯光信号系统。中国机场基础设施及空管水平比肩西方只是时间问题。“中国的发展非常、非常快，在发展航空管制能力的软硬件方面，中国比全球任何国家的进步都要快得多”，史蒂芬·布朗说。

但对于很多在中国有生意的外国公司来说，中国航空业这样的进展还是不能满足其需求。严重的航班延误是这一群体最大的抱怨。雷是一家伦敦建筑咨询公司的亚太区总监，他说：“航班延误对我们公司影响极大，如果在机场耽搁太多时间，就相当于我们损失金钱，因为我们本该利用这些时间为客户服务”。

该公司有30至35名员工每天在中国各地的建筑工地间飞来飞去，他们被迫重新考虑工作模式。飞赴外地参加会议已经是过去式了。“当然，如果你可以接受凌晨两、三点入住酒店的话，去外地开会也没什么问题。”雷的员工现在通常整晚在酒店度过，跟客户一起进晚餐。他的员工每人都有一部4G手机，这样他们就可以随时处理电子邮件。

雷还没计算过航班延误给公司劳动生产率造成的损失。“老实说，要是认真计算一番，损失会非常惊人”，雷认为公司的管理层在机场浪费了10-15%的工作时间。

对于很多外国公司来说，航班延误及取消给他们带来的损失甚至更为严重：他们可能丢掉生意或者恶化与中国监管部门的关系，因为有时一些安排好的会议却无法参加。“中国官员的时间安排是缺乏弹性的，如果你不能按时与会，他们会认为你缺乏应有的态度和诚意，而这会影响到某些许可证的签发，而其他无形的潜在损失更是难以计数。”

中国民航大学教授李晓津表示，目前还难以将航班延误及取消对经济运行的整体影响进行量化。他2013年曾对《中国日报》表示，如果军方将10%的军管空域交给民用航空使用，中国的经济规模将增加2000亿人民币。

如果航班延误只是偶发事件还情有可原，但在中国，几乎每一位乘客在这方面都有噩梦般的经历。彼得是一位澳大利亚人力资源咨询公司的执行总监，他说自己曾在上海搭乘应于晚上7点起飞的航班，延误5小时后得到的理由却是“航空管制”（而且大多数情况下乘客听到的都是这种理由）。夜里12点，他终于成功登机，飞机在跑道上磨蹭到凌晨3点后却被宣布航班取消，机场没有给出任何解释，目光呆滞的乘客们被送下飞机，安排到附近的酒店住下。据彼得回忆，该航班当天中午才成功起飞。

“很多延误的时间都很长。通常并非天气原因，而是不负责任的航空管制原因。被困在狭小的机舱里，哪儿都去不了，也没有任何解释，这简直可以把人逼疯。最近中国经常发生飞机滑行时，乘客打开紧急舱门的事件，与上述情况不无关系”，彼得说。

为了避免航空旅行的麻烦，很多商务人士已经放弃了飞机，改乘高铁。中国的高速铁路系统非常准时、舒适，而且高铁网络正在以惊人的速度在全国各地扩张。以长1300公里的京沪高铁为例，全程仅需5小时，全天每10-30分钟对开一列。“乘坐高铁是非常美妙的体验，你可以全程处理工作”，阿姆斯特朗说。

虽然中国航空服务令人沮丧，但这并没有阻挡跨国公司投资中国的步伐。“很多人都已经考虑到这一因素，并将其计入商业成本”，雷说。