Reservations were transportation specialist armed with a knife threatened female models:-caused tragedy is takeout, O2O-IT information
After hungry food safety concerns, delivery platform and a business.
Surging, according to news reports, binjiang district, Hangzhou bed and breakfast takeout knife an attempt coercion cases of female guests. Reservation software by a 23 year old girl network "fun" ordered a Braised Chicken Rice. Was threatened at knife point by takeaway food delivery personnel.
Fortunately, the girls ' arms were scratched. News of surging, according to news from the Hangzhou police, after the incident, the suspect Xu River on May 2 to binjiang district police station to surrender, the specific circumstances of the case is being investigated by the police.
Hangzhou City, according to police sources, Xu is the distribution of third-party distribution company Dada. According to Dada distribution company sells zone platform managers responding to the local media, accused of temporary workers, are at the company part time in nature. The Manager said that the case, after consulting the leadership of the company will give victims adequate compensation.
Distribution problem of safety and personnel qualifications, people did not seem to realize that regulatory gaps. The phrase "temporary" and "appropriate compensation" does not reduce the possibility of similar incidents continued to occur.
Dada online in June 2014, the company named "Shanghai interesting Shing network technology co., Ltd." Nu net said the platform set up was designed with mobile and crowdsourcing solutions O2O one of the biggest pain points, the last three kilometers of logistics. People always wanted to drop the takeout, was robbed by platform distribution registered on their own to adjust dining height imbalances of supply and demand issues.
Based on this model, Dada has also gained rapid development. However, these part-time employees how to manage, training is a big problem. In the pursuit of rapid expansion at the same time, Dada team quality questions of distribution problems. Less than two years, establishes such a large distribution base for those delivery personnel qualification and the degree of supervision can do it?
Dada a delivery staff of small peaks (not his real name) told interface for journalists, it is not difficult to become a deliverer. Download the App, and mobile phone number to register, upload ID card can be. As regards website said delivery of training, Xiao Feng said, "is to go through the motions, there is no threshold. Is set on a mobile phone can do the test, one can do no more than two times, the topic can be brushed over, ending with a brush. ”
Journalist Xiao Feng said, according to the interface, download the App and posted identity cards, and soon passed the audit. It is not clear whether Dada submitted ID system with the identity of the public security system.
? Identity audit interface journalists registration process
However, for delivery staff code of conduct, Dada a clear set of processing instructions. In the specification, Dada a clear statement, must be I order my delivery, if found in breach, will face serious punishment: 1 Black 7 days, 2 times, 3 permanent Black Black 14 days; and similar, more serious punishment is to assist the business scalping.
?? specification for Dada to delivery personnel agreements.
Interface to journalists in Dada's "fun" platform form, found throughout the process there was a serious problem that is when reporters had not received goods, the "order status" display "order completed". When the reporter called to ask, the distribution is given explanation is that "it's just around the corner, almost there. ”
Xiao Feng told interface for journalists, this is because, the platform has clear restrictions on delivery time. Three kilometre radius must be controlled in order within half an hour, so delivery will only occur in the background settings in advance orders status to "completed".
This also shows that, the platform has its own specifications and requirements, but were not able to perform.
? Order status that is inconsistent with the facts.
You could almost say, registered on the platform of delivery can almost be called "temporary" because they are not full-time employees. Which also brings regulatory issues, in addition to an identity card and the "black" and "PIN number" these measures, Dada little delivery personnel particularly effective instruments to manage platform. In the order status page, there is no location information distribution.
These part-time distribution clerk does not fix the KPI, delivery times become hard.
In early 2016, even Nanjing Dada retrograde injured personnel distribution b/o ride events. Xia as compensation injured problem has been more than 10 times the center of Nanjing branch and head office, but did not follow up, charges of distribution and even get to the point: "money, and I have no one. "Nowhere in summer can only be sued.
Dada are exposed in short Board employee security awareness training. Dada to the employees of 2 Yuan/day group personal accident insurance. Involved in the distribution of many other takeout platform staff because Dada and fun high subsidies and part-time Dada delivery team. Once these subsidies withdrawn, Dada delivery team will become very unstable.
In addition, according to komine broke, is now on the up platform is more and more difficult to make money. Apart from the time factor, Rob is also becoming more and more difficult now, "using a faster phone."
Dada basic distribution distribution within 1 km of 4/3 km more than 8 Yuan/. Contradiction is that if you choose a far distance, increase the delivery time, order quantity will be reduced.
? Dada rewards.
From Dada to the latest developments, you can see that the platform is so "get rich quick" why-the capital markets on its investment is too high, Dada and faster pace of development is needed to prove himself.
Originally announced as "third-party independent distribution" Dada in December 2015, suddenly launch their own delivery platform for generic users, "pleasure", that is, the beginning of this article refers to female victims of reservation site used.
In essence, this event and the evening of May 2 Shenzhen hitchhiking woman teacher were killed to the last drop, where one case has a lot in common: are caused due to poor supervision of third-party network platform, the victims are women.
The only difference is, Takeaway meal girl was threatened against being stopped, which has not been particularly strong concerns. However, the network platform and the corresponding regulatory agencies need to pay more attention to, and prevent the occurrence of similar incidents.
女模订餐遭配送员持刀威胁：悲剧是这样造成的 - 外卖,O2O - IT资讯
继饿了么食品安全问题受到关注后，外卖平台又出事儿了。
据澎湃新闻报道，杭州滨江区一处酒店式公寓发生外卖人员持刀意图胁迫女住客案件。一名23岁的女生通过网络订餐软件“派乐趣”订购了一份黄焖鸡米饭。却被外卖送餐人员持刀威胁。
所幸只是女生手臂被划伤。据澎湃新闻从杭州警方的消息，案发后，犯罪嫌疑人徐某已于5月2日前往滨江区长河派出所投案自首，案件的具体情况警方正在调查中。
根据杭州警方的消息，徐某是第三方配送公司达达的配送员。据达达配送公司外卖平台片区经理向当地媒体回应，涉案人系临时工，属在该公司兼职性质。该名经理表示，对于该案件，公司领导层商量之后会对受害人进行适当的赔偿。
对于配送存在的安全隐患和人员资格审查问题，达达似乎并没有意识到监管存在的漏洞。一句“临时工”和“适当赔偿”并不能降低类似事件继续发生的可能。
达达上线于2014年6月，公司名为“上海趣盛网络科技有限公司”。达达官网称，平台成立的初衷是用移动和众包的方式解决O2O最大的痛点之一，最后三公里物流。达达一直想用滴滴的方式送外卖，让平台上注册的配送员自己抢单，以调整用餐高峰时期供需不平衡的问题。
基于这种模式，达达也因此获得了快速的发展。但是，对这些非全职员工如何管理、培训是一个大问题。在追求快速扩张的同时，达达的配送团队素质问题埋下了隐患。不到两年时间内，就建立了这么庞大的配送员基数，其中对这些配送人员的资质审核和监管能做什么程度呢？
达达一名配送人员小峰(化名)告诉界面新闻记者，成为一名送货员并不难。下载App，手机号注册一下，上传身份证就可以了。至于网站上所说的配送培训，小峰表示，“就是走走过场，没有什么门槛。是一套可以在手机上做的笔试题，一次不过可以做两次，题目可以反复刷，一直到刷过为止。”
界面新闻记者按照小峰所说，下载App并上传了身份证，很快就通过了审核。目前尚不清楚达达的身份证递交体系是否跟公安的身份系统对接。
▲界面新闻记者注册时身份审核流程
不过，对于配送人员的行为规范，达达有一套明确的处理说明。在规范中，达达明确声明，一定要是本人接单本人派送，如果被发现违规，将面临严重处罚：1次拉黑7天、2次拉黑14天、3次永久拉黑；与之类似的，处罚较严重的是协助商家刷单行为。
▲达达对配送人员的规范协议。
界面新闻记者在达达推出的“派乐趣”平台上下单时，发现整个流程出现了一个严重问题，就是在记者尚未收到商品时，“订单状态”就显示“订单已完成”了。记者打电话询问时，该配送员给出的解释是，“就在附近，马上就到了。”
小峰告诉界面新闻记者，出现这种原因是因为，平台对送货时间有明确的限制。三公里范围必须控制在接单半小时以内，所以才会出现送货员在后台把订单状态提前设置为“已完成”。
这也说明，平台虽然有自己的规范要求，但是却没有能力执行到位。
▲与事实不符的订单状态。
几乎可以说，达达平台上注册的配送员几乎都可以被称为“临时工”，因为不是全职员工。由此也带来了监管上的问题，除了一张身份证和“拉黑”、“销号”这些措施，达达几乎没有特别有效的手段来管理平台配送人员。在订单状态页面中，也没有配送的地理位置信息。
这些兼职配送员没有固定的KPI，送货时间就成了硬指标。
2016年初，甚至出现南京达达配送员骑电瓶车逆行撞伤人员的事件。受伤的夏先生因赔偿问题先后找过十多次达达南京分公司和总公司，但都没有后续，撞人的达达配送员甚至直说：“要钱没有、要命一条。”夏先生投诉无门，只能状告达达。
由此也暴露出在达达在员工安全培训意识上的短板。达达给员工采用的2元/天的团体意外险。现有参与达达配送的很多都是其他外卖平台人员，因达达和派乐趣高额的补贴而再兼职为达达的配送团队。一旦这些补贴撤销，达达的配送团队将变得十分不稳定。
另外，据小峰爆料，现在在达达平台上赚钱也越来越难了。除了时间因素外，现在抢单也越来越不容易，“得用一个快一点的手机”。
达达配送员基本配送费1公里以内4元/单，3公里以上8元/单。矛盾的一点是，如果选择较远的距离，配送时间就会增加，可接单数量会减少。
▲达达的奖励机制。
从达达最近的动态，可以看出这个平台如此“急功近利”的原因所在——资本市场对其投入太高了，达达需要用越来越快的发展速度证明自己。
原本宣称做“第三方独立配送”的达达曾在2015年12月突然上线自己的针对普通用户的外卖平台“派乐趣”，也即本文开头提到的受害女生订餐所用网站。
从本质上讲，这次事件和5月2日晚深圳滴滴顺风车女教师被害一案有很多相似的地方：都是由于第三方网络平台监管不力造成的、受害者都是女性。
唯一不同的是，外卖订餐女生受到威胁时，危害被及时制止了，由此也没有受到特别强烈的关注。不过，网络平台和相应的监管机构需要对此更加重视，防止类似事件的发生。