Pat network shut off, Jingdong, must be "clean"-Pat network, East of Beijing-IT information
On April 1, the home was located in the second-largest after Taobao business--Pat network officially closed. But "death" is not the end--now, Pat number of merchants on the Internet, are a series of "legacy" headaches. Public information, in 2014, the strategic cooperation between Tencent and East of Beijing e-commerce, owned by Pat network into the East on November 10, 2015, Jing dong announced that Pat on the net is no longer accepting applications for new sellers settled and will be completely closed from April 1, 2016 Pat network, original Pat network team will be integrated into the East group in other sectors.
Since April, the number of Pat-net business in 21 get complaints, QQ Group, Forum stick to post complaints, said Pat network after the closure of their balance or good faith deposit is not returned through train; and Pat network customer service many times, but repeatedly delayed, have no context.
"Who can manage? "A merchant helpless feelings in an interview," the site closure can understand, but not without additional so many people? ”
Law said Pat network train balance and good faith deposit is not refundable, should be regarded as default, but difficult to prove fraud and, regardless of the ownership structure of the network and the Jingdong how to set up, Jing dong should be obliged to tackle the legacy of Pat network shut down .
Train in the "money" can't get it out
Reporters learned that Pat on the through train is the Pat net for sellers to customize a marketing tool, similar to the treasure train, sellers can pat on the network specified in the advertising area, use this tool for keyword bids, in accordance with the pay-per-click, precise promotion of goods, its account recharge required for each 100 Yuan.
"Through train balance 25.1 Yuan only a total of 2, from application for refund and now almost 5 months have not returned to me, I called customer service phone calls are more than this. "Their Pat NET shop, Li (not her real name) is very depressed.
Lee last December put returning through trains to Pat network application for account balances, but after she submitted information in accordance with the requirements, but it has not received a refund.
" Initially received a reply, said refund request has been accepted, will refund within 60 working days, but I didn't back then dialled, found that customer service has been stopped, can only send email reminders, April 15 mail returned the refund May now, but I couldn't see a shadow. "In desperation, Li can only own experiences and applications for refunds and other materials to gather complaints on the platform.
"Although less money, but it is my; Putin's attitude towards East in such businesses, isn't it too much? "Lee and some anger.
And Lee have the same experience, there are a number of businesses, they train account balances money ranges from 100 to more than 400 Yuan; after many delays in the refund under customer service, many businesses questioned Pat and Jing dong in consumer fraud.
Thousands of good faith deposit "disappeared"
Compared to the through train hundreds of balance, the merchants of Guangdong Province Wang Peng (a pseudonym), more concerned with the good faith deposit is 5000 Yuan.
Wang Peng opened 3 in Pats online shop, one of the store's margin is 3000 Yuan, two other shops of bond is 1000 Yuan, respectively. But he told the law reporter over the weekend, as of now, he did not receive the security deposit refund, contact customer service many times to no avail.
More bizarre is that Wang Peng money frozen in the accounts the amount of money is zero. In order to prove himself, Wang Peng show screenshots of their accounts, the reporters saw on the page "freeze the balance" column show lines is zero.
Reporters learned that Pat net margin paid by businesses, are frozen in their own money in the account, the official does not return (thaw) before giving it to businesses, deposits are frozen. But Wang Peng account funds to zero, I don't know why.
"Also, I added some activist groups, found that many businesses as is the case with me, bond not out saying, no freezing of funds in the account, not available at all. "Wang Peng was not understood," such a big platform, how so opaque?
Problems not solvable
Now, if opened Pat's website, only a letter on the page the message to Pat second-hand book of users. Which reads: "Beijing East Group decided not to provide from April 1, 2016 C2C model of e-commerce platforms and services, ' Pat second-hand business group also planned to close. Jingdong dedicated customer service staff to help "Pat hand" of businesses and users to complete the finishing touches. ”
In addition, the page was not found on any other option if click again on page, on the page will jump directly to the store.
Subsequently, the reporter called the clap nets customer service hotline at 4006560088, the voice said the hotline was suspended on March 17, 2016 manual service, businesses if there is on the question of balance of the through train, the good faith deposit, through self-understanding voice services.
According to the Pat platform personal seller agreement, which relates to deposit part of says: "when seller breaches the relevant stipulations of the agreement, Pat is entitled to in accordance with the relevant agreement deposit of the deducted amount, buyers and other third parties as liquidated damages or compensation. ”
"Web site before I close, I did not violate any agreement, there is no dispute, security deposit cannot be deducted as liquidated damages. "Wang Peng said, this is place where he felt strange.
With these questions, the rule of law were contacted over the weekend East public relations official, said that, to query the journalists reflects the fact verified. But as of press time, Jing dong gave no response.
Experts believe that platforms default true
Ge Youshan Beijing zhongyin law firm lawyers believe that Pat is the contract between the network and business, if not Pat NET in accordance with the contract and refund express balances or margin of the vendor, then patted the net belongs to the default.
Wei Yu, Beijing law firm partner, Internet law expert Teng Lizhang also believes that Pat network delays payment of the balance shall be considered a default.
"Pat is a business relationship between the network and settled in the business, Pat network shall be pursuant to the network services agreement and a 60 day refund promise, faithfully perform their refund obligation, it constitutes a breach, settled businesses can Pat net liabilities according to law for breach of contract. "Teng Lizhang said.
Similarly, Teng Lizhang believes that Pat network does not refund the deposit, also constitutes a breach of.
He pointed out that the good faith deposit is the platform to solve business disputes between users and claims and guarantee payments received in advance, since Pat network has been shut down, patted the NET there is no reason to delay the return of business's margin; Pat NET businesses can bring a case to court in accordance with law, safeguard their lawful rights and interests.
And businesses felt that Pat on the net total number of delayed refunds and huge, so it should be considered to be fraud, in response, said Ge Youshan, no matter how much businesses involved, how big is the total, in the final analysis is the contract between Pat networks and businesses, can only be found Pat network contract, rather than fraud.
"Pat network at present difficult to prove fraud. "Teng Lizhang explains, generally speaking, fraud include both consumer and commercial fraud, is a false propaganda and promises made, induces another party to make trading decisions, and in this dispute, only patted the net closing balance is refunded after party commitment, it is difficult to prove a fraud.
Pat network default Jingdong want responsibility
So, Pats East after its net was incorporated into the Beijing, who patted the net now default behavior?
Reporters found that Pat network operating company is Nanjing Pat blue sky information technology limited company, shareholders are Hong Kong companies PAIPAINETWORK (HONGKONG) LIMITED. Businesses to Lee's "application for refund" screenshot also shows that object in which a refund is indeed Nanjing Pat blue sky information technology co., Ltd.
National credit information publicity system (Jiangsu) website shows that the company's legal representative is Liu, founding date is October 14, 2014, current registration status is "active".
" If Nanjing Pat blue sky information technology company, liquidation of enterprises cancellation, you shall perform clearing procedure in accordance with legal procedures if merger Jingdong company, East Beijing will need to bear the associated debt obligations. "Teng Lizhang said regardless of the East and the shareholding structure of clap nets how to set, should be owned by Pat on the network attached to the East of Beijing is well known fact that, as a responsible Internet enterprises, Jing dong should be obliged to tackle the legacy of Pat network shut down.
But Ge Youshan pointed out that even businesses join together to sue Jingdong and win, Jing dong up in accordance with the service agreement, will train balance and the security deposit refund owed to the business in addition to its service agreement, and no responsibility for late rebate required provisions, so East or difficult to assume other responsibilities .
拍拍网说关就关，京东必须为其“擦屁股” - 拍拍网,京东 - IT资讯
4月1日，国内曾经定位于仅次于淘宝的第二大电商——拍拍网正式关闭。然而“死亡”并不是终点——如今，拍拍网上的多位商户，正在为一系列的“历史遗留问题”而头疼。公开资料显示，2014年，腾讯与京东达成电子商务的战略合作，将拍拍网并入京东旗下；2015年11月10日，京东宣布，拍拍网不再接受新卖家的入驻申请，并将于2016年4月1日起彻底关闭拍拍网，原拍拍网团队将并入京东集团其他部门。
4月以来，多位拍拍网商家在21聚投诉、QQ群、论坛贴吧等发帖投诉，称拍拍网关闭后，自己直通车中的余额或诚信保证金没有退回；虽然多次和拍拍网的客服联系，对方却一再拖延，至今没有下文。
“到底谁能来管管？”一位商户在接受采访时无奈感慨，“网站关闭可以理解，但后续这么多问题不能没人管吧？”
法律人士表示，拍拍网不退还直通车余额和诚信保证金的行为，应被视为违约，但难以认定为欺诈；并且，不管拍拍网和京东的股权结构如何设置，京东应当有义务妥善解决拍拍网关闭后的遗留问题。
直通车里的“小钱”拿不出来
记者了解到，拍拍直通车是拍拍网为卖家定制的一款营销推广工具，类似于淘宝直通车，卖家可以在拍拍网指定的广告区域内，使用这个工具进行关键词竞价，按照点击付费，进行商品精准推广，其账户充值要求为每次100元以上。
“直通车余额总共才25块1毛2，从申请退款到现在快5个月了都没退给我，其间我打客服电话用的话费都比这个多。”提起自己的拍拍网店铺，李一（化名）很郁闷。
李一在去年12月向拍拍网提出了退回直通车账户余额的申请，但她按照要求提交了各种资料后，却一直没有收到退款。
“刚开始收到了邮件回复，说退款申请已经受理，会在60个工作日内退款，结果没退；后来拨打客服电话，发现人工客服已经停了，只能发邮件催，邮件又回复称4月15日退款；可现在都5月了，也没见个影。”无奈之下，李一只能将自己的经历和申请退款等材料发到聚投诉平台上。
“钱虽然少，但它是我的；京东用这样的态度对待商户，是不是有些过分？”李一有些气愤。
与李一有相同经历的，还有多位商家，他们直通车账户余额的钱从100元到400多元不等；在客服多次拖延退款事宜后，不少商家质疑拍拍和京东在欺诈消费者。
数千元诚信保证金“没影了”
相比起直通车几百元的余额，广东省的商家王朋（化名），更在乎的是5000元的诚信保证金。
王朋在拍拍网上开了3个店铺，其中一个店铺的保证金是3000元，其他两个店铺的保证金分别是1000元。但他告诉法治周末记者，截至目前，自己并没有收到保证金退款，多次联系客服均无果。
更诡异的是，王朋财付通账户中冻结的资金数额竟为零。为了证明自己的话，王朋出示了自己账户的截图，记者看到，页面上“暂时冻结余额”一栏里，显示额度确实为零。
记者了解到，拍拍网商家缴纳的保证金，都是被冻结在自己的财付通账户中的，官方没有退还（解冻）给商家之前，保证金都是冻结状态。但王朋账户中冻结的资金为零，不知是何缘故。
“而且，我加了一些维权群，发现很多商家跟我情况一样，保证金没退不说，账户中就没有冻结资金，根本查不到。”王朋非常不理解，“这么大的平台，怎么这么不透明呢？
问题多多无人可解
现在，要是打开拍拍官网，页面上只有一封《告拍拍二手用户书》。其内容为：“京东集团决定从2016年4月1日起不再提供C2C模式的电子商务平台及服务，‘拍拍二手’业务也按照集团计划如期关闭。京东会专门安排客服人员帮助“拍拍二手”的商家和用户完成各项收尾工作。”
此外，页面上找不到任何其他选项；若再次点击页面，页面就会直接跳转到京东商城上。
随后，记者又拨打了拍拍网的客服热线4006560088，其语音称该热线于2016年3月17日停止人工服务，商家若有关于直通车余额、诚信保证金等问题，可通过自助语音服务进行了解。
而根据《拍拍平台个人卖家服务协议》，其中涉及保证金的部分称：“卖家违反协议的相关约定时，拍拍有权根据相关约定扣除相应金额的保证金，作为违约金或给予买家等第三方的赔偿。”
“网站没关之前，我并没有违反什么约定，也没有什么纠纷，保证金不可能是作为违约金被扣除了。”王朋说，这是让他觉得奇怪的地方。
带着上述疑问，法治周末记者联系了京东公关部的相关负责人，对方表示，会对记者反映的情况进行查询核实。但截至记者发稿，京东并未给出回应。
专家认为平台违约属实
北京中银律师事务所律师葛友山认为，拍拍网和商家之间的行为属于合同行为，若拍拍网没有按照合同约定、退还商家的直通车余额或者保证金，那么拍拍网的行为就属于违约。
北京市威宇律师事务所合伙人、互联网法律专家滕立章也认为，拍拍网拖延支付余额的行为应当视为违约。
“拍拍网与入驻商家之间是一种商业合作关系，拍拍网应当依照《拍拍网平台服务协议》及60日进行退款的承诺，忠实履行自己的退款义务，否则即构成违约，入驻商家可以依法追究拍拍网的违约责任。”滕立章表示。
同样，滕立章认为，拍拍网不退还保证金的行为，也构成违约。
他指出，诚信保证金是平台为解决商家与用户之间的纠纷索赔而预收的保证款项，既然拍拍网已经关闭，拍拍网没有任何理由拖延返还商家的保证金；拍拍网商家可以依法向法院提起诉讼，维护自己的合法权益。
而有商家认为拍拍网拖延退款且总数巨大，因此其行为应当被认为是欺诈，对此，葛友山表示，无论涉及的商家有多少，总数有多大，归根到底还是拍拍网和商家之间的合同行为，只能认定拍拍网是违约，而不是欺诈。
“目前拍拍网的行为难以认定为欺诈。”滕立章也解释，通常讲，欺诈包括消费欺诈和商业欺诈两种，都是一方作出虚假的宣传和承诺，诱使另一方作出交易行为的决定，而在这场纠纷里，只是拍拍网在关闭后对于余额退还的一方承诺，难以认定是一种欺诈。
拍拍网违约京东需担责
那么，拍拍网被纳入到京东旗下后，如今谁来为拍拍网的违约行为负责？
记者查询发现，拍拍网的运营公司是南京拍拍蓝天信息技术有限公司，股东为香港企业PAIPAINETWORK（HONGKONG）LIMITED。商家李一提供的“退款申请书”截图中也显示，其申请退款的对象确实是南京拍拍蓝天信息技术有限公司。
全国企业信用信息公示系统（江苏）官网显示，该公司的法定代表人是刘强东，成立日期是2014年10月14日，目前的登记状态是“在业”。
“如果南京拍拍蓝天信息技术有限公司对企业进行清算注销，则应当依照法定程序履行清算公告程序；如果京东将公司进行吸收合并，京东将需要代为承担相关的债务偿付义务。”滕立章表示，不管京东与拍拍网的股权架构如何设置，拍拍网隶属京东旗下应该是众所周知事实，作为一个负责任的互联网企业，京东应当有义务妥善解决拍拍网关闭后的遗留问题。
但葛友山指出，即使商家联合起来起诉京东并胜诉，京东最多是按照服务协议，将拖欠商家的直通车余额和保证金退还；除此之外，因为服务协议中并没有对逾期退还款所需承担的责任进行规定，所以京东或很难承担其他的责任。