Secret embarrassment of take-out meals: a complaint-take away in vain, room-IT information
Every day, carrying all kinds of delicious dinner is never on time; only three days a month, fall into a sleep is the best leisure; increasing rent their living pushing farther; more let them suffer ever-stricter requirements ... ... Seemingly well-paid take-out meals sold outside its own living situation reflects the O2O awkward situation, hungry or sold outside the Group stepped up the competition regulators to monitor debt and eventually passed on to the bottom upon delivery. Many meals have been the intention of resigning, if not to make a change, one will sink.
"Cap" neck and neck
Every evening, yummy neon, each restaurant is full of Diners at the door, in the noisy cries of cracked seeds. Westernmost of yummy, a few takeout parked in a row of different colors, some as small as wearing headphones, with the rhythm of the music humming some Uncle lit a cigarette, conversation with the person next and grabbed a handful of seeds, and leaned on electric cars watching people ... ... During the evening meal is the most comfortable room day time.
Network, hungry, sold outside the group or for the "who is a" debate, and in the room earlier in the Group remains to be seen. Beautiful round out the room brother pointed to the own and the next few meals said: " on a bad hat who is good and who will be able to separate the high and low. We wore a motorcycle helmet, hungry yet wears a cap . ”
Despite the "hat" cannot be used as criteria, but coincided with the delivery of the same. Beautiful round takeout meals brother revealed that outside the United States the highest as a percentage of the selling. In this regard, the uncle smoke: the hungry in a side room and did not object to, "hungry you can run 400 a month or so, than their more rewarding step standards than them. But hungry full-time and part-time jobs, flexible. "
Salary high
Room Wang shuai (not his real name) joined the Group sells is only a month. Egged on by relatives at home, Wang shuai, and several friends came home to Beijing from hundreds of kilometers away. In front of the room, shuai do real estate agents, sales representatives and other work, eventually chose room is "earned". Wang shuai of Beijing commercial news reporters such an account, "our monthly basic salary by calculating commissions 200 every two Yuan, 400 per single 3 Yuan, and orders multiples higher and higher. Long's predecessor, earned seven thousand or eight thousand a month. "
Upon company requirement, every 9:30 A.M., you need to specify locations "early meetings", more than 10 uniformed delivery members pushing an electric car, stand neatly in a row, the scene is spectacular. Wang shuai introduces yourself from head to toe gear is made, each room tidy, "this is the enterprise culture".
Work load
Uncle hungry meal admits he is a full-time room, recently because of health reasons turned into part-time jobs. "In the past to work 13 hours a day, no holidays, I too, have not been very good, now go after work part-time, receive dispatches only during the lunch and dinner, other times free orders. Despite the lower wages than full-time, but can use your spare time to do other work. ”
With white-collar typical "nine-to-five" rest time, blue-collar communities owing to the different nature of their work, their working hours with more particularity, the prevalence of "overtime" or "shift", or even "voluntary overtime" phenomenon. According to 58 with city survey data displayed, only 13% of blue-collar can normal enjoy double Hugh not overtime, Super 20% of blue-collar weekly overtime 10-20 hours, weekly overtime 0-10 hours blue-collar near 30%, weekly overtime 0-20 hours of blue-collar near 40%, worth note of is, weekly overtime over 30 hours of over 20%, up to 21.3%, more has 3.5% of blue-collar revealed weekly overtime Super 60 hours, if by a week work 7 days is, average daily work time reached 18 hours, and Nearly 10 hours of overtime.
58 city recruiter liukan, Takeaway meal so intense pace of work and long working hours for physical harm is very large, very easily lead to "burnout" and other physical health problems, their awareness of the urgent need to strengthen health; from the perspective of enterprise, more loving awareness.
"The busiest time is noon meal, no meal time, only eat fast food, sometimes rice didn't end up with a new list. The end of the night will be something good to eat. "Wang shuai finished the last bite of noodle soup, and rang up. Since May, he had dinner on time.
Shipping a small restaurant near the warehouse, Dongcheng District is one of take-out meals gathering point. 90 o'clock every night, a car bearing the brand LOGO car parked at the gate, whether clothes were blue, yellow or red, are sitting around a table, a few side dishes and occasionally to drink to relieve the day's fatigue.
Fine weight
When it comes to wages, room Uncle hungry to put out a cigarette butt, tone of voice seemed excited. "I almost couldn't go on, '3 ? after 15' was exposed, hungry punishment standards more strictly. Room timeout is reported for 50 Yuan, if the customer is not satisfied, had a dispute, will be fined 500 Yuan. During lunch, often six or seven, the time-out is often the case, can only communicate with users early confirmation service, some users do not agree with, as long as their complaints and we are going to be fine. Not just hungry, you have to ask them, no one is not timed out. ”
"Staged a" platform of exposure out of party supervision and strict, hungry made 7 initiatives to ensure service quality and security, beautiful round takeout is not immune, have made a military order, and this pressure eventually fell under the layers of transfer upon delivery. Statistics show in 2015, nearly half of the blue-collar workers have resigned to pay zero growth or even a pay cut is the main reason for resignation is raised for a long time.
Potential risk
Raise takeout O2O around the BAT, room is in direct contact with the user groups of enterprises, their qualities and standardized management, and living conditions are closely related to enterprise development. O2O under the new phase of the development of blue collar employees are no longer content with more generous wages, employee protection, reasonable rest time and treated with dignity is a room's new demands. Employee's predicament, or at the bottom will have a direct impact on the user experience, and negative impact on the long-term development of the enterprise.
First step on the right track again at a huge logistics team, also having risen through the top and bottom does not match the serious stage. Jingdong has invested 10 billion yuan to build logistics system in the courier who put a lot of money. It is understood that Jingdong wages paid to express more than 10,000 yuan, and the courier in an important position. In the view of the industry, and it is this underlying labor groups supporting the rapid development of e-commerce enterprises, led the overall efficiency improvement.
From the survey results, a huge takeaway businesses at the grassroots level, there has been a rift, the industry believes that increased care, proper welfare is to avoid one recipe for collapse. Beautiful round out, hungry yet the fight is becoming fiercer, won the first food delivery to support businesses will gain greater competitive advantage.
揭秘外卖送餐员的尴尬：一个投诉基本白干 - 外卖,送餐员 - IT资讯
每天运送着各类美味，却从未按时吃过饭；一个月仅有三天假期，蒙头睡一觉就是最好的休闲；水涨船高的房租将他们的居住地越推越远；不断从严的要求更让他们苦不堪言……看似拿着高薪的外卖送餐员其生存现状反映着外卖O2O尴尬的处境，美团外卖和饿了么竞争升级，监管部门的监管收严，最终都转嫁到了最底层的送餐员身上。不少送餐员已有辞职的打算，若不能做出改变，千里之堤将溃于蚁穴。
“帽子”分高低
每到傍晚，簋街霓虹灯闪烁，每家饭馆门口都坐满等位的食客，在嘈杂的吆喝声中嗑着瓜子。簋街的最西端，几辆不同颜色的外卖车停成一排，有的小哥戴着耳机，随着音乐的旋律哼唱；有的大叔点燃一根烟，与旁边的人攀谈；还有的抓了一把瓜子，斜靠着电动车看着来来往往的人群……傍晚的等餐期间是送餐员一天工作当中最惬意的时光。
网络上，饿了么、美团外卖还在为“谁是一哥”的问题争论不休，而在送餐员的群体中却早有分晓。美团外卖的送餐小哥指了指自己和旁边几个送餐员说：“谁好谁坏从帽子上就能分出高低。我们戴的是摩托车头盔，饿了么戴的是鸭舌帽。”
尽管“帽子”不能当做评判标准，却恰好与送餐员们的感触相同。美团外卖送餐小哥透露，目前美团外卖的提成最高。对此，在一旁抽烟的饿了么送餐大叔并没有反对，“饿了么一个月能跑400单左右，不如他们多，奖励的阶梯标准也不如他们。但是饿了么分全职和兼职，比较灵活”。
工资收入高
送餐员王帅（化名）加入美团外卖仅一个月。在家里亲戚的怂恿下，王帅和几个朋友从数百公里外的家乡来到北京。在成为送餐员前，王帅做过房地产中介、销售代表等工作，最终选择送餐员的原因是“挣得多”。王帅为北京商报记者算了这样一笔账，“我们每个月有底薪，按单量算提成，200单每单两元，400单每单3元，单量越高倍数就越高。有工作时间长的前辈，一个月能赚七八千”。
根据公司要求，每天早晨9点30分，需要在指定地点集合“开早会”，十几个统一着装的送餐员每人推着一辆电动车，整齐地站成一排，场面非常壮观。王帅介绍，自己从头到脚的装备都是公司发的，要求每个送餐员整齐划一，“这就是企业文化”。
工作负荷强
饿了么送餐大叔坦言，自己曾是全职送餐员，最近因为身体原因转成了兼职。“过去每天要工作13个小时，也没有节假日，我之前得过病，身体一直不太好，现在转成兼职后，只在午饭和晚饭期间接受派单，其他时间自由接单。尽管工资比全职要低，却可以利用空余时间做一份别的差事。”
与白领典型的“朝九晚五”作息时间不同，蓝领群体因自身的工作性质不同，他们的工作时间更具特殊性，普遍存在“加班”或“倒班”现象，甚至“自愿加班”的现象。据58同城调查数据显示，仅13%的蓝领可正常享受双休不加班，超20%的蓝领每周加班10-20小时，每周加班0-10小时蓝领近30%，每周加班0-20小时的蓝领近40%，值得注意的是，每周加班超过30小时的超过两成，高达21.3%，更有3.5%的蓝领透露每周加班超60小时，如果按一周工作7天算，平均每天工作时间达到18小时、加班近10小时。
58同城招聘负责人刘侃表示，外卖送餐员如此高强度的工作节奏及超长工作时间，对于身体的伤害非常大，极易引发“过劳死”及其他身体健康问题，他们急需加强健康意识；从企业的角度出发，更要有关爱员工的意识。
“中午是送餐最忙碌的时段，根本没有吃饭的时间，只能随便吃一点快餐，有时候饭还没端上来就有新的单子了。晚上收工了会吃点好的。”王帅喝完最后一口面汤，起身结了账。5月以来，他还没有按时吃过饭。
东城区海运仓附近的一家小饭馆是外卖送餐员的聚集点之一。每到夜里九十点钟，一辆辆印有品牌LOGO的电动车便停在门口，无论衣服是蓝色、黄色还是红色，都能围坐在一张桌子上，点几样小菜，偶尔还要小酌几杯来缓解一天的疲惫。
罚款负担重
谈到工资问题，饿了么送餐大叔掐灭了烟头，语气显得有些激动。“我都快干不下去了，‘3·15’被曝光以后，饿了么的处罚标准越来越严。送餐超时被举报罚50元，如果顾客非常不满意，产生了纠纷，要罚500元。在午餐期间，往往一派就是六七单，超时是常有的事，只能和用户沟通，提前确认送达，有的用户不同意，只要他们投诉我们就要被罚款。不光饿了么如此，你去问问他们，没有一个人是没超时过的。”
“3·15”晚会的曝光让外卖平台的监管一切从严，饿了么提出7项举措保证送餐服务质量和安全，美团外卖也没能幸免，纷纷立下军令状，而这一压力在层层转移下最终还是落在了送餐员身上。有数据显示，2015年有接近半数的蓝领有辞职打算，薪金长期零增长甚至降薪是引发辞职的主要原因。
潜在隐患大
在被BAT纷纷加注的外卖O2O中，送餐员是企业与用户直接接触的群体，他们的素质、规范化管理以及生存状态与企业发展息息相关。在O2O发展的新阶段下，蓝领员工也不再只满足于较为优厚的工资，正式员工的保障、合理的休息时间和有尊严的对待是送餐员提出的新需求。底层员工的尴尬处境或将直接影响用户体验，从而对企业长期发展造成负面影响。
先一步走上正轨的电商同样需要庞大的物流团队，也曾经过顶层与底层严重不匹配的草莽期。京东曾提出投资100亿元建物流系统，在快递员身上的投入也不菲。据了解，京东支付给快递员的工资在1万元以上，且将快递员摆在重要位置。在业内看来，正是这一底层劳动群体支撑着电商企业的快速发展，带动了整体流通效率的提升。
从调查结果来看，庞大的外卖企业在基层已出现了裂痕，业内人士认为，增加关怀、给予适当的福利是避免千里之堤垮塌的良方。美团外卖、饿了么的鏖战日趋激烈，最先博得送餐员支持的企业将获得更大的竞争优势。