Ticket cancellation fee up to 8,000 agents suspected the "steal" profit fee refund | | | airline complaints _ news

Original title: ticket refund fee of up to 8,000! Agents suspect the "steal" profit-making

Photo caption: woman calls complaints from the public, said he encountered a "sky-high ticket costs" of "overbearing clause", three international flights cancellation fee up to 8100.

Network reporter Cheng Qi in the East, May 17: "ticketing company is required to pay the cancellation fee of 8100 Yuan, airlines say cancellation fee is 2100 Yuan in all, why a refund charge such a huge difference between, ticketing company refund fee himself is now, if terms of the King? "A few days ago, Zhang calls complaints from the public, said he encountered a" sky-high ticket costs "of" overbearing clause ", three international flights cancellation fee up to 8100.

Three leg up to 8000 consumers suffer higher cancellation fee

Zhang said its friends in Shanghai on May 4 business consulting purchases May 9, Air China 11:45 Shanghai fly to Frankfurt, as well as the May 10 Frankfurt, Air France flew Paris, May 13 Paris-Shanghai flights of China Eastern, four people total 58962 Yuan. Because, I can't miss the opportunity, refund request on May 6.

But miss Zhang thought is, ticket requirements required to pay the cancellation fee of the 8100 block of the company, why the refund fee is so high, Miss Zhang was surprised. According to Miss memories, ticketing companies to reply at that time, Miss the third leg for Air China, China Eastern Airlines and Air France airlines different itineraries, including Air China and China Eastern Airlines cancellation fee for the 3100 block due to falls outside the Air France business-class ticket fee of 5000 Yuan.

Ticketing companies suspected to increase fares "steal" million airfares

Heart doubt Zhang called the airlines. Responded, according to the airline, Air China's cancellation fee is 1200 Yuan, China Eastern Airlines cancellation fee is 900 Yuan, Air France can change back for free.

Lady wonder, a total of 2100 Yuan cancellation fee, ticket refund fee of 8100 Yuan of the company and what is it?

Zhang thought is even more, in consultation with the refund process, learned it from the airlines, four of them three international flights are the total price for 42000.

"Total price 42000 ticket, ticket company booking through a third party becomes a 58000, 16000 post such ignorant ' steal ' it? "Zhang angry road.

Ticketing company in response to different purchasing channels have different refund rules

Ms Cheung's complaints, reporter called a friend in Shanghai business consulting limited, and asks why ticket of 8100 Yuan per person cancellation fee. After Sales Manager Zhou responded that different purchasing channels, ticket refund rules are not the same. As for ticket prices, Zhou said, ticket prices are the official prices the Agency channel does not represent an official.

Mr weeks said in their operations, only errors are errors, refunds are not standard to notify consumers in advance.

Mr Zhou also told reporters that the discounted tickets to accept higher cancellation fee is common. "Ctrip and other large companies also appear high cancellation fee, you heard right, some passengers can only recover airport fees and fuel surcharges. ”

Industry: ticketing companies back to work high cancellation fee earning profits

For the ticketing company, an airline industry insiders told reporters, performance rebates from the airline ticketing company, access to airline tickets to ticket time database, extracting real-time quotes and sold to tourists.

Back change, each airline has different rules for different space, fares and so on, back to change rules, but for ordinary visitors and returning change rate is the same. Therefore, ticket companies say procurement channels, refund rules are different is wrong.

The insiders also told reporters that if the refund, tickets cost is due to the loss of sales rebates, are indicators of airline sales, some charge fees higher than those charged by the airline to refund fees, cancellation fee price to make a profit or cover indirect losses.

Lawyers: change back rules should be the same right to unauthorized alteration of

Consumers and the ticketing company argued. Shanghai Jin Yuan Chunsong Qin law firm lawyers think about this, when you buy a ticket, ticketing companies and if prior to the consumer in writing or orally, prompt refund rules in any form, should be given a full refund and ticketing companies to Airlines filed an application for refund, cancellation fee may occur, this loss should be borne by the ticketing company.

For ticketing company said, sourcing different refund rules are different. Yuan said ticketing agency relationship between companies and airlines, passengers purchase tickets from the ticket company, and purchase tickets directly from the airlines, refund rules change should be consistent, ticket companies the right to alter any passenger entitled to refunds in accordance with the rules of the airline.

Special ticket refund fees tall? Attorney: promotions is no different from any ordinary tickets

At a press conference during the interview, ticketing company Mr weeks said, "low discount tickets accepted high cancellation fees are a common thing." In response, Yuan Chunsong lawyer said that ticket is a voucher to conclude a contract, specific provisions enacted by the airlines and printed on the ticket or tickets on the site, passengers have no right to participate in the consultation, belong to the standard contract. And, according to the contract law article No. 295 passengers due to their own reasons not recorded according to the ticket on time, shall, within the appointed time obtain refunds or change procedures. Of late, the carrier may not refund the fare, and no longer assume the obligation of carriage.

In other words, even the special fares, passenger refunds within a reasonable time is right, but according to the certain proportion returned cheque.

"Special fares promotions of the company, essentially no different from ordinary tickets. If the airline unilaterally enacted the provisions on special fares will not be refunded, not only in violation of the law, in violation of the Consumer Protection Act provisions relating to consumer rights to fair trade. ”

Could not get the refund fee do? On behalf of the company should be paid

It is reported that Zhang had complaints to consumer protection Committee, Baoshan district, Shanghai City, through the mediation of the consumer protection Committee, Shanghai friend business consulting is committed to women individual refund fee down to 2400 Yuan. However, Zhang told reporters that she did not receive any refund.

In this regard, Shanghai friend business consulting Manager Zhou explained to reporters, the airline did not return to us, we have no way to return to her.

"The airlines don't give back, you don't give me? I bought tickets from the ticketing company, and not the airline. "Doubts about Mrs Zhang, Yuan Chunsong lawyer said in practical operations, airlines refund back quickly, consumers can contact the airline, confirmed airline tickets have been paid to vote or ask Airlines directly to consumers, I pay the fare.

But Yuan's lawyer also said, as airlines and ticket refund arrangement divides between, you should pay the fare in advance, then coordinate with airlines on their own.

Source: Oriental NET

Responsible editor: Zhang Chenglei SN069

Article keywords:
Refund fee airline complaints

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机票退票费高达8千 代理商疑“偷吃”牟利|退票费|航空公司|投诉_新闻资讯

　　原标题：机票退票费高达8千！ 代理商疑“偷吃”牟利　　

　　图片说明：市民张女士来电投诉，说自己遇到了“天价退票费”的“霸王条款”，三段国际航班的退票费多达8100元。

　　东方网记者程琦5月17日报道：“票务公司要求支付8100元的退票费，航空公司却说退票费总共才2100元，为何退票费相差如此悬殊，难道现在票务公司退票费都自己说的算，是不是霸王条款？”日前，市民张女士来电投诉，说自己遇到了“天价退票费”的“霸王条款”，三段国际航班的退票费多达8100元。

　　消费者遭遇高额退票费 三段航程达8000元

　　张女士称，其于5月4日在上海侪通商务咨询有限公司购买了5月9日国航11：45上海飞法兰克福、以及5月10日法航法兰克福飞巴黎、5月13东航巴黎飞上海的航班，四个人，合计58962元。由于，张小姐本人原因无法乘机，于5月6日提出了退票要求。

　　但令张小姐没想到的是，票务公司要求其要求支付8100块的退票费，退票费为何如此之高，令张小姐颇感吃惊。据张小姐回忆，当时票务公司给予的回复是，张小姐的三段行程为国航、东航、法航三家航空公司的不同行程，其中国航和东航的退票费为3100块，由于法航段属于境外票公务舱退票费为5000元。

　　票务公司疑抬高票价“偷吃”万元机票费

　　心有疑虑的张女士打给各航空公司。据航空公司回应称，国航段的退票费是1200元，东航段退票费为900元，法航可以免费退改签。

　　张女士不禁疑惑，总共才2100元的退票费，票务公司8100元的退票费又是怎么算出来的？

　　更令张女士没想到的是，在咨询退票事宜过程当中，其从航空公司处得知，四个人三段国际航班的总价格为42000元。

　　“总价42000元的机票，通过第三方票务公司订票就变成了58000元，16000元的差价就这样浑然不知地‘偷吃’了吗？”张女士气愤道。

　　票务公司回应：采购渠道不同退票规则也不同

　　对于张女士的投诉，记者致电了上海侪通商务咨询有限公司，并询问为何会产生每人机票可产生8100元的退票费。售后经理周先生回应称，采购渠道不一样，退票规则也不一样。至于机票价格，周先生表示，机票价格是官方一个价格，代理渠道并不代表官方。

　　周先生称，他们在操作过程中，唯一的错误就是操作失误，没有将退票标准提前告知消费者。

　　周先生还告诉记者，低折扣的票接受高额退票费是常有的事情。“携程等大公司也会出现高额退票费事情，你听说过吧，有些乘客只能收回机场建设费、燃油附加费。”

　　业内人士：票务公司拿返点收高额退票费赚利润

　　对于该票务公司的说法，一位航空公司的业内人士告诉记者，票务公司业绩拿航空公司给予的返点的，票代要出票时访问航空公司数据库，提取实时报价，出售给旅客。

　　而退改签，每个航空公司会有不同的规则，针对不同舱位、不同票价等，退改签规则不同，但航空公司对于普通旅客和票代的退改签收费是一样的。所以，票务公司所说，采购渠道不一样，退票规则也不一样是不对的。

　　而该业内人士还告诉记者，如果旅客退票，票代付出的成本就是由于销售额减少损失的返点，航空公司对于销售额是有指标的，有些票代就收取高于航空公司收取的退票费，用退票费差价来赚取利润或弥补间接损失。

　　律师：退改签规则应当一致 票代无权擅改

　　消费者与票务公司各执一词。对此上海金沁律师事务所袁春松律师认为，购买机票时，票务公司如若事先未对消费者以书面或口头等任何形式提示退票规则，应当给予全额退费，票务公司向航空公司申请退票时，可能会发生退票费，这部分损失也应当由票务公司予以承担。

　　而对于票务公司声称的，采购渠道不同退票规则也不同。袁律师表示，票务公司与航空公司之间为代理关系，旅客从票务公司购机票和从航空公司直接购买机票，退改签规则应一致，票务公司无权擅自更改，旅客有权按照航空公司的规则进行退票。

　　特价机票退票费就高？律师：是促销手段与普通票无异

　　在记者采访过程中，票务公司的周先生提到，“低折扣的票接受高额退票费是常有的事”。对此，袁春松律师表示，机票是双方订立合同的凭证，具体条款由航空公司制定并印刷在机票上或者在购票网站上，乘客无权参与协商制定，属于格式合同。并且根据《合同法》第二百九十五条规定，旅客因自己的原因不能按照客票记载的时间乘坐，应当在约定的时间内办理退票或者变更手续。逾期办理的，承运人可以不退票款，并不再承担运输义务。

　　也就是说，即便是特价机票，旅客也是有权利在合理期限内办理退票，只是应按照合理比例承担一定退票费用。

　　“特价机票只是公司的促销手段，其本质上与普通机票并无不同。如若航空公司单方面制定的关于特价机票不予办理退票的规定，不但违反了《合同法》，也违反了《消费者权益保护法》中关于消费者的公平交易权的规定。”

　　拿不到退票费怎么办？票代公司应先行支付

　　据悉，张女士已经向上海市宝山区消保委进行了投诉，经过消保委的调解，上海侪通商务咨询有限公司承诺将张女士个人的退票费降至2400元。然而张女士告诉记者，至今她还没有收到任何退款。

　　对此，上海侪通商务咨询有限公司的周经理向记者解释道，航空公司没有退给我们，我们也没办法退给她。

　　“航空公司不给退，你就不退给我吗？我是从票务公司手里买的票，又不是航空公司。”对于张女士的质疑，袁春松律师说，实践操作过程中，航空公司退票回款很快，建议消费者可以自行与航空公司联系，确认航空公司是否已经将票款支付给了票代，或要求航空公司直接向消费者本人支付票款。

　　但袁律师也表示，如航空公司与票代之间就退票事宜产生分歧，那么应该由票代先行支付票款，再自行与航空公司协调解决。

来源：东方网

责任编辑：张承磊 SN069

文章关键词：
退票费 航空公司 投诉

东方网