Woman tour Spain lost cellphone fee of 220,000, China Telecom: relief-China Telecom, phone-IT news
Spain travel, mobile phone was stolen. After returning to Dalian, found huge phone bill due to the 220,000 yuan. Recently, the 41-year old Liu Dalian public furious about this, the question: "mobile phone since it has been overdue, why not stop in time? "Was informed that as at press time, Ms LAU telecommunications 220,000 yuan owed by waiver of the international roaming charges.
Telecommunications to huge phone bill relief
In Barcelona, stolen mobile phone
On April 16, the Dalian public, Liu and his friends to Spain trip. On April 18, while strolling on a beach in Barcelona, Ms Liu, suddenly feeling being hugged from behind. Liu quickly Dodge was found to be a foreign man. After the men left, she touched his pocket, found the phone gone. Phone number of operators for China Telecom, Liu immediately call customer service immediately.
At that time, Liu customer service requirements to provide a password. "Password is set more than 10 years ago, didn't think of it. "Madam Lau said, if I am not at home, can carry copies of ID cards and Hukou of by their families to the Office to report, or take the form of video recognition loss, but was rejected.
On April 19, she called customer service again, through a series of test code, finally succeeded, customer service staff to handle the downtime for her business. Mobile phone stolen, Liu is not in the local police, continued in Spain trip.
Phone calls to tens of thousands of international telephone
On April 27, Liu and his party returned to Dalian. The next morning, she went to Telecom phone card replacement. Upon enquiry, her cell phone has arrears of more than 80,000 yuan. Telecom customer service, said only those fees owed in order to continue using it. To 29th, the phone number the arrearage amount has reached 220,000 yuan. Liu quickly request Telecom staff print out the tariff details, for more than 600 pages.
Documents showed that cell phones were stolen within 24 hours after, Liu's cell phone number has produced tens of thousands of international roaming call records every minute the phone is frequently in and out of the phone, and many of the numbers are repeating. Reporters noted that the phone number dialed the phone, called number is "375" begins. Liu was informed that the consultation, this is not the country's number, there may be charges outside of the mobile voice platform, this platform of communication charges are more expensive. And is unlikely to call way is manually operated, should be to get Ms Liu's cell phone card, using a computer or a device automatically dials.
Telecom said the transnational settlement to save recognition
Before going abroad, she saved more than 1000 Yuan for mobile phone calls. To a business query, her cellphone costs more than 200 Yuan will stop. "In that case, why the debt failed to stop in time? ”
Ms LAU's question, Telecom customer service and Office staff to answer is: is the transnational settlement of "identify" led. Staff said, Madam Lau to Spain Hou, is not really domestic carriers to provide service, but by local operators offer services (several well-known domestic operator is true). At the time of use of the service outside, because operators carried forward are not the same, clearing there is a "recognition" is the settlement process usually takes a few days. Therefore, once consumers out of settlement delays for the operators. Unable to detect your balance in a timely manner, it cannot be in arrears after the first time down.
According to Liu said Telecom actively seized of the matter, Dalian branch had reported things in order to properly resolve.
Was informed that as at press time, Ms LAU telecommunications 220,000 yuan owed by the international roaming charges for relief, Liu expressed satisfaction.
女子游西班牙丢
手机欠费22万，中国电信：可减免 - 中国电信,话费 - IT资讯
在西班牙旅游，手机被人偷走。返回大连后，发现已欠下22万元的巨额话费。最近，41岁的大连市民刘女士为此事窝火，质疑：“手机既然已经欠费，为何不及时停机？”截至记者发稿时获悉，电信方面对刘女士所欠的22万元国际漫游话费予以减免。
电信对巨额话费予以减免
在巴塞罗那被偷走手机
4月16日，大连市民刘女士和朋友一起到西班牙旅行。4月18日，刘女士在巴塞罗那一处海滩散步时，突然感觉被人从身后抱了一下。刘女士连忙躲闪，发现是一名外籍男子。男子离开后，她一摸兜，发现苹果手机不见了。手机号码的运营商为中国电信，刘女士当即拨打了客服挂失。
当时，客服要求刘女士提供密码。“密码是十几年前设置的，一时没想起来。”刘女士表示，如果本人不在国内，是否可以由家人携带身份证复印件和户口本到营业厅去挂失，或是采取视频确认的方式挂失，但遭到了拒绝。
4月19日下午，刘女士再次拨打了客服，经过多次试验密码，终于成功了，客服人员为她办理了停机保号业务。手机被盗后，刘女士在当地并未报警，继续在西班牙旅行。
手机拨打数万个国际电话
4月27日，刘女士一行返回了大连。第二天上午，她到电信营业厅为手机补卡。经查询，她的手机号已经欠费8万余元。电信客服表示，只有把欠费还上才能继续使用。而到29日，手机号的欠费数额竟然达到22万元。刘女士连忙请求电信工作人员打印出了资费明细单，足足有600多页。
单据显示，在手机被盗后的24小时内，刘女士的手机号码产生了数万个国际漫游通话记录，每一分钟这部手机都在频繁地进出电话，并且许多号码都是重复的。记者注意到，手机号所拨打的电话中，不少被叫号码都是以“375”开头的。刘女士经咨询获悉，这不是国内的号段，手机拨打的有可能是境外收费语音平台，这种平台的通信资费较贵。而拨打方式不大可能是人工操作的，应该是获取刘女士的手机卡后，使用电脑或某种设备自动拨打。
电信称跨国结算存识别期
在出国前，刘女士为手机预存了1000多元的话费。到营业厅查询，她的手机欠费超过200元就会停机。“既然如此，为何欠费后没能及时停机？”
对于刘女士的质疑，电信客服及营业厅工作人员给出的答复是：是跨国结算的“识别期”导致的。工作人员称，刘女士到西班牙后，实际上并不是国内运营商提供服务，而是由所在地的运营商提供服务(国内几家知名运营商均是如此)。在境外使用服务时，因为运营商结转方式不一样，结算存在一个“识别期”，就是结算流程往往需要几天时间。因此，一旦消费者出境，运营商的结算会出现延迟。因无法及时检测到话费余额情况，就无法在欠费后第一时间办理停机。
据刘女士透露，电信方面积极处理此事，大连分公司已经将事情上报，以期妥善解决。
截至记者发稿时获悉，电信方面对刘女士所欠的22万元国际漫游话费予以减免，刘女士对此表示满意。