Beijing Mobile security fraud took a stolen card replacement fraud | move | stolen card replacement | Telecom fraud Beijing took _ news
Legal evening news (reporter Luo Xiaojing) recently, Beijing appears more than once in the wrong use of "stolen card replacement" means to implement new Telecom fraud. By late journalist (app ID:fzwb_52165216) from China Mobile Beijing Branch was informed that its newly introduced a series of measures, including the establishment of 10086 fraud took, help customers to solve this kind of problem.
What is meant by "stolen card replacement"? According to Beijing Mobile, the "stolen card replacement" mainly malicious card replacement SIM card for the customer by the criminals, leading to customer phone does not work, then lawless elements and using illegally obtained the other key information on customers, on the customer's credit card for fraudulent and transfers, and so on.
According to Beijing Mobile of customer complaints records, outlaws main through following several means implementation "stolen fill card": steal customer password Hou landing official website, for customer phone opened value-added business or package, while using "fishing SMS" Rob take validation code for card, led to customer hands of SIM card failure; using high frequency times harassment phone or SMS (commonly known as "call died you") software forced customer shut machine or lost alert, took stolen fill customer SIM card; using fake customer ID pieces handle real name registration or fill card.
In view of this situation, Beijing Mobile 10086 customer service hotline established "Telecom fraud took" (hereinafter "took") specializes in helping clients deal with such complaints. Took the customer profile, preliminary check and determine whether the customer encounters a stolen card replacement, check the customers I found, depending on the circumstances for customers "suspend business" and "emergency stop".
In order to avoid further losses to the customer, took would prompt them to expedite the lifting of bank card and third-party payment platforms (such as PayPal) binding, modified banking and online banking password, modify the phone customer service password, Portal login password pass password and Internet and a series of defensive measures.
In addition, Beijing Mobile for replacement cards were comprehensive and optimized business processes, document verification, have been strengthened by text message, and key aspects of management such as temporary authentication code. May 17, Hall took a place additional replacement cards, replacement of card with the customers in the Office business, are also subject to the image collection for process verification remain.
Responsible editor: Zheng Hanxing
Article keywords:Beijing mobile stolen card replacement Telecom fraud took a
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Legal evening news
北京移动设防诈骗专席 打击盗补卡诈骗|北京移动|盗补卡|电信诈骗专席_新闻资讯
法制晚报讯（记者 罗晓静）近期，北京地区多次出现不法分子利用“盗补卡”手段，实施新型电信诈骗行为。法晚记者（微信公号ID：fzwb_52165216）从中国移动北京公司获悉，其新近出台一系列针对性措施，包括设立10086防诈骗专席等，帮助客户解决此类问题。
何谓“盗补卡”？根据北京移动介绍，“盗补卡”主要表现为客户SIM卡被不法分子恶意补卡，导致客户手机无法正常工作，随后不法分子再利用非法获得的客户其他关键信息，对客户的银行卡进行盗刷和转账等操作。
根据北京移动的客户投诉记录，不法分子主要通过以下几种手段实施“盗补卡”：窃取客户密码后登陆官方网站，为客户手机开通增值业务或套餐，同时利用“钓鱼短信”劫取验证码换卡，导致客户手中的SIM卡失效；利用高频次骚扰电话或短信（俗称“呼死你”）软件迫使客户关机或失去警惕，趁机盗补客户SIM卡；利用假冒客户身份证件办理实名登记或补卡。
针对这种情况，北京移动在10086客户服务热线设立了“电信诈骗专席”（以下简称“专席”），专门帮助客户处理这类投诉。专席根据客户描述，初步查证并判断客户是否遭遇了盗补卡，核对客户本人身份无误之后，视情况为客户办理“暂停业务办理”和“应急停机”。
为避免客户遭受进一步损失，专席会提示客户尽快采取解除银行卡与第三方支付平台（如支付宝等）绑定关系，修改银行和网银密码，修改手机客服密码、门户网站登录密码和互联网通行证密码等一系列防御措施。
另外，北京移动针对补换卡业务流程进行了全面梳理和优化，特别加强了对证件审验、短信提示和临时验证码等关键环节的管理。5月17日起，各营业厅增设了补换卡专席，客户在营业厅办理补换卡业务时，还需接受图像信息采集，用于过程审验留存。
责任编辑：郑汉星
文章关键词： 北京移动 盗补卡 电信诈骗专席
法制晚报