China Unicom users: contracts are a nightmare, more disgusting contracts expire-IT-contracts information
When more and more friends into "4G", the phone still in 3G Hu (not her real name) had a try. "But China Unicom's 3G package change is too complicated, too many provisions of the King! Upgrading a package too hard! "Mr Hu told the China economic weekly network complaint platform" my complaint "complained.
Checked 30 months with China Unicom "compact", "was" carried out 31 months
The end of 2014, Mr Hu in Unicom, Shanxi handled iPhone5s contracts, contract duration 30 months package tariff for 396, 3G cards (there were no 4G). Mr Hu told the China economic weekly-economic network reporter, 4G when I first started advertising, he consulted, when Unicom officials say, because of Mr Hu's phone number during the contract period, so it is not free for upgrade 4G business, you can only select tariff package of the same or higher, and handle contract when the stored calls will fail.
In March this year, contract packages expire, Mr Hu gleefully to the Unicom business office handling packages change, only to be told when the contract expires that month still cannot change packages, "packages can be modified, but prices can only rise not fall." Mr Hu could not understand, said: "this is not ' shop tricks '? ”
For Mr Hu, and reporters found that this was not the case.
Netizen "Mars child his dad" that he contracts (286 Yuan package, a two-year contract) because the contract expires that month cannot change "low-grade" package, think for one month of downtime, business. "I asked China Unicom customer service, expired on September 30, do not change the package, but handled in October is down, please? Customer Service replied no, must be handled after October 1, October 286 Yuan must be paid. People is that no matter what the period of this contract the 25th month collected money for it "!
Want to change my mind 4G plan, it is through
Finally made it through to the end of the contract period, Hu said in order to upgrade the 4G package, almost had to give up China Unicom.
Somehow "customers", and tied too complex
Friends have suggested Mr Hu download Unicom mobile phone business for upgrade 4G business, because you can choose combination packages.
Mr Hu specially download link APP, and submitting applications for upgraded 4G. However you are prompted, upgrade 4G, need to abandon the Group of user preferences.
Group users have what concessions themselves what the Group's members? Mr Hu said that they use the Unicom mobile phone number for so many years, has been found no concessions, also don't know is a group of users.
Mr Hu Advisory 10010, customer service, group users, also no concessions, may Mr Hu at processing contract with a company when a user is the same phone, so the group users.
Mr Hu decisive choices tied to groups that customers, look at submitted their applications are successful, Mr Hu feel at ease.
But 3 days later, upgrade progress or "manual receive". Mr Hu called China Unicom 10010 customer service, customer service, said Mr Hu in the mobile phone business "give up" group customer interests necessary to Hall to take effect. Mobile phone business and the call cannot go through. In other words, Mr Hu is waiting for a few days, without any prompting. But Mr Hu will only run a business Hall, cancelled the group identity of the user.
10010: you ask a cell phone customer service.
Phone service: If you ask 10010.
10010: first remove and then applied a try?
Canceling after a group of users, Mr Hu called again 10010, asked in the phone business for upgrading business progress. Customer service advised him to consult the mobile phone business customer service.
Mr Hu felt confused, there are mobile phone customer service?
Hang up the phone, Mr Hu was found in the mobile phone business phone service, began to hold phone consultations. Phone customer service, Mobile Office upgrade will complete within 4G,48 hours accepted. Why not before the application is successful, phone customer service says no way to query specific information, recommends calling 10010 customer service advice.
My gosh! Mr Hu felt almost lost it.
Mr Hu said, again dialed 10010, customer service told him that he no longer has any limitations for upgrade 4G business conditions. Prior success is "group, user" issue. If you still want to handle combo packages on demand mobile business Hall, you can cancel the prior application, reapply once again try and said, 10010 customer service cannot accept 4G service, through China Unicom mobile phone business, online business or business can handle.
Cancel your application how long does it take? 48 hour? the problem for Mr Hu, customer service replies "maybe."
Customer service response, Mr Hu could not understand, but customer service is in accordance with a proposal to cancel the application. But 3 days later on mobile business Hall, still showed "canceled an appointment."
But Mr Hu finally gave up the handling of combination packages on demand, but Hall connected entities handling the common 4G of the national package.
Silent is, as of press time, had passed more than 10 days, Mr Hu is still displayed on the mobile phone business, "canceled an appointment."
Mr Hu of China economic weekly-economic network reporters, handling contracts two years ago when myself and my friends are expecting, and is applying for places in advance. Today, two years later, China Unicom lost confidence in themselves, will not choose to purchase contracts in the future.
Contracts became less and less popular?
Earlier media reports, in the 3G era, China Unicom with iPhone contract, together with the high subsidies, successfully netting a lot of high-end users. However, with the rapid development of mobile communication technology, especially 4G the arrival of contract allowance so that operators are increasingly difficult to afford. Most importantly, contract machine constant burst of bad news: "the man wanted to cancel, Unicom's reply: the contract until 2050, beautiful", "phone number of inexplicable bundled contracts, owner is someone else" ... ... Contracts there are many loopholes.
From the user point of view, data shows that China replaced the phone's frequency for 12-24 months, a cell phone every 18 months on average in each of the 50 million to 200 million old phones obsolete. Operators at two-year contract is clearly becoming a drag on, not accepted by the user.
中国联通用户：合约机是个噩梦，合约到期更恶心 - 合约机 - IT资讯
当身边越来越多小伙伴开始进入“4G时代”后，手机还停留在3G网络的胡先生（化名）早就跃跃欲试。“可是联通的3G合约机套餐变更太复杂，霸王条款太多！升级个套餐太难了！”胡先生向《中国经济周刊》网络投诉平台“我要投诉”抱怨道。
跟联通签30个月“契约”，却“被”履行了31个月
2014年底，胡先生在山西联通办理了iPhone5s合约机，合约期30个月，套餐资费为396元，3G卡（当时还没有4G）。胡先生告诉中国经济周刊—经济网记者，4G刚开始宣传的时候，他就咨询过，当时联通的工作人员表示，因为胡先生的手机号码还在合约期间，所以无法随意办理升级4G业务，只能选择资费相同或者更高的套餐，并且办理合约机时的预存话费将失效。
今年3月份，合约机套餐到期，胡先生满心欢喜地到联通营业厅办理套餐变更，却被告知合约到期当月仍然无法随意变更套餐，“套餐可以修改，可是价格只能升不能降”。胡先生不能理解，说道：“这不是‘店大欺客’么？”
对于胡先生的困扰，记者调查后发现，这样的情况并非个案。
网友“火星孩他爸”表示，他办理的合约机（286元套餐，合约期为两年），因为合约到期当月无法变更“低档”套餐，就想到办理一个月的停机保号业务。“我问联通客服，如果9月30号到期了，不改套餐，而是办理10月份停机保号可以吗？客服回复说不可以，必须要10月1日后办理，但是10月份的286元必须交。人家就是不管怎么样都要把这合约期外的第25个月的钱收上来啊”！
想换个合心意的4G套餐，简直是闯关
好不容易熬到合约期结束的胡先生称：为了升级4G套餐，几乎要放弃联通了。
莫名其妙的“集团客户”，解绑太复杂
身边朋友都建议胡先生下载联通手机营业厅办理升级4G业务，因为可以自选组合套餐。
胡先生特意下载了联通APP，并递交了升级4G申请。但是系统提示，若升级4G，需要放弃集团用户的优惠。
集团用户有啥优惠，自己又是哪个集团的成员呢？胡先生称，自己用了这么多年的联通手机号，一直以来都没发现有优惠，也不知道自己是集团用户。
胡先生咨询10010，客服称，集团用户也没什么优惠，可能当时胡先生办理合约机时跟某个公司用户是同一批手机，所以成了集团用户。
胡先生果断选择解绑集团客户，看着申请递交成功，胡先生安心了。
可是3天过去了，升级进度还是“人工受理中”。胡先生致电中国联通10010客服，客服称，胡先生在手机营业厅“放弃”的集团客户权益，需要去营业厅办理才能生效。手机营业厅和电话客服都无法办理。也就是说，胡先生傻等了几天，没有任何的提示。无奈，胡先生只能再跑一次营业厅，取消了集团用户的身份。
10010：你去问手机客服。
手机客服：你去问10010。
10010：先取消，再申请一次试试？
取消了集团用户之后，胡先生再次致电10010，询问在手机营业厅办理升级业务的进展情况。客服建议他去咨询手机营业厅客服。
胡先生觉得一头雾水，还有手机客服？
挂断电话后，胡先生在手机营业厅上找到了手机客服，开始抱着手机咨询。手机客服称，手机营业厅升级4G，48小时内会完成受理。至于之前为什么没有申请成功，手机客服表示：没办法查询到具体的资料，建议拨打10010客服咨询。
我的天哪！胡先生觉得自己快崩溃了。
胡先生称，再次拨通10010后，客服告诉他，他已经没有任何办理升级4G业务的限制条件了。之前没有成功，就是“集团用户”的问题。如果仍然想在手机营业厅办理自选组合套餐，可以先取消之前的申请，再重新申请一次试试，并表示，10010客服无法受理4G业务，必须通过手机营业厅、网上营业厅或者联通营业厅才可以办理。
那么取消申请需要等多久呢？也是48个小时么?对于胡先生的这个问题，客服回答说“可能吧”。
客服的回复，胡先生无法理解，但还是按照客服的建议提交了取消申请。但3天过后，手机营业厅上，依旧显示“预约取消中”。
无奈的胡先生最终放弃了办理自选组合套餐，而是去联通的实体营业厅办理了普通的4G全国套餐。
无语的是，截至发稿时，已经过去了10多天，胡先生的手机营业厅上依然显示着“预约取消中”。
胡先生对中国经济周刊—经济网记者说，两年前办理合约机时，自己和朋友还是满怀期待的，并且是提前申请名额。两年多后的今天，自己对中国联通失去了信心，今后也不会再选择购置合约机了。
合约机越来越不受欢迎？
此前有媒体报道，在3G时代，联通凭借iPhone合约机，配以高额补贴，成功笼络了诸多高端用户。然而随着移动通信技术的快速发展，尤其是4G时代的到来，合约机的话费补贴让运营商越来越难以承受。更重要的是，合约机不断爆出各种负面消息：“男子想销户，联通回复：该合约靓号需等到2050年”、“手机号码莫名捆绑了个合约机，机主却是别人”……可见合约机存在诸多漏洞。
从用户角度来看，资料显示，中国人更换手机的频率为12—24个月，平均每18个月会换一部手机，每年有5000万～2亿部旧手机被淘汰。运营商动辄两年的合约显然开始成为拖累，不被用户所接受。