Cats on the line speed protection system: 60% rights completed within a 24-hour-day cat, Taobao, activist-IT information

IT information news on June 2, development of e-commerce consumers enjoy practical interests, but with the convenience comes the return in a way that is difficult to resolve due to objective reasons and the store of goods coordination issues, recently, the cat was officially announced on the line speed-safeguarding system for some high-integrity members implement a zero threshold of proof in complaints policy.

Specific for, for part high integrity degrees consumers, dang encountered commodity damaged, and less pieces, and leak sent, and lost package, and material inconsistent, and function effect inconsistent, and metamorphic, and deformation and the quality problem, faded, up to more than 20 more than typical proof difficult of scene Shi, only need for simple proof even zero proof will can for activist lost pay , improve has user of shopping experience, consumers of activist time greatly shortened.

According to Sky cat introduction, speed protection system after the launch, nearly 60% refund rights orders can be completed within 24 hours, this is the day the cat in launch speed refunds, the amazing race returns after a fast service, Taobao, conditions permitting, will continue in the future on the line speed protection services.

天猫上线极速维权体系：近6成维权24小时内完成 - 天猫,淘宝,维权 - IT资讯

IT资讯讯 6月2日消息，电子商务发展让广大消费者获得了切实的权益，但是伴随便利而来的退货问题在某种意义上也难以解决，原因不外乎商品客观原因发生的与店家协调问题，近日，天猫官方宣布上线极速维权体系，对于部分高诚信会员实施零门槛投诉举证政策。

具体来说，对于一部分高诚信度消费者，当遇到商品破损、少件、漏发、丢包、材质不符、功能功效不一致、变质、变形及质量问题等褪色等多达20余个典型举证难的场景时，只需要进行简单举证甚至零举证便可进行维权赔付，提高了用户的购物体验，消费者的维权时间大大缩短。

据天猫介绍，极速维权体系上线之后，近6成的退款维权订单可以在24小时之内完成，这是天猫在推出极速退款、极速退货之后又一项极速服务，未来条件允许的情况下将继续上线淘宝极速维权服务。