Online buy a pair of socks is 130,000 Yuan by cheating, "card list" cheated worse University teachers-online shopping, card, online fraud-IT information
In March this year, a university teacher in Chengdu Xiong Wei Jing dong bought a pair of socks, spent 22. On May 18 this year, from 22 Yuan dealing, sparked a network of telecommunications fraud, bear teacher suffered heavy losses, three bank cards amounted to cheated more than 130,000 yuan.
"Businesses could not function normally due to Jingdong system update collection, resulting in merchant deposit cannot be refunded, customer returns merchandise to help is required to handle. "Claiming to be received at the three East" Yu Zhaolin official flagship store "customer service call, after you request help with an order, Xiong Wei finally agreed to each other. He logged his Jingdong account, found 22 of the socks order, is displayed as "repair return policy", thought it was East for customer service, points to this link.
In each other's step by step guide, Xiong Wei carried out a series of operations, but a step further traps, suddenly discovered, 3 a card total of 130,000 have been cheated on.
"Customer service" line: Jing dong system upgrades, order exception
Been cheated on, Xiong Wei to the police station the police, except for a receipt, which he had not had a reply.
May 18 at about 6 o'clock in the afternoon, Xiong Wei received a phone call, the other claiming to be East business "Yu Zhaolin official flagship store" service, and accurate quote him on the East Beijing account, purchase content and amount of orders in the near future, "I did believe it, because someone is going to sound very professional, even my name, address, telephone number. ”
However, said businesses could not function normally due to Jingdong system update collection, resulting in merchant deposit cannot be refunded, asked him to assist in handling order errors, Xiong Wei did not respond, "I was phone questions whether it's merchants and the Jingdong problem should consult a Beijing Eastern, they have communicated with Beijing East service failed several times, requiring customers to give assistance to deal with. "Xiong Wei still did not agree with each other's requirements.
Zhihou, the other kept on the phone, due to its rejection and the fact that the order covered only 22, Xiong Wei Jingdong platform is logged on to the computer at home .
Claiming to be guided by our customer service staff, Xiong Wei entered the Jingdong "Crown" and "my orders" click on the "repair/return", "repair/return record", he sees a repair/return record, which is what he recently bought socks order, a total of 22 Yuan.
Xiong Wei wondered, after he bought socks and did not return, but at the here to return. He see "problem description" inside, indicate has "this times by system automatically generation sent, due to orders receipt no generated, system will in you application completed zhihou will funds scored you account, orders has transfer merchant sale Hou staff processing......", thought this is description is Beijing East background automatically change generated of, so continues to assured to followed has other of guide.
Kindly help refund deducted nearly 5000
Mind to solve the problem and help staff Xiong Wei, in the "customer service" under the guidance of, and "East official website" top right "Beijing allies" on this page under the "my topics", and see that there is a topic "JD refund order.........", with a link above. "Because I'm sure that message came from the East platform, so I didn't want to. ”
Xiong Wei opened found that the link to Jing dong refund interface is almost the same, we are fully confident that the "customer service" argument. Thus, according to the page's content and tips he has filled in the bank card number and password, this page is the last step to fill in verification code sent to the phones, when Xiong Wei detained walked immediately to ICBC's Peony card 4998.
The other pretended to be nervous, the money on the card and get more than 10,000
Up until now, doubts only Xiong Wei, he immediately call "customer service", "when the other side also pretended to be nervous, said my validation code input error contributes amounts deducted, they deposit also detained tens of thousands of Yuan. "Shortly thereafter, another call from his cell phone information, card spending 13000 and 870 Yuan.
Xiong Wei immediately to the "customer service" express questioning and said to call Beijing East service, "but they said they had contacted Beijing East service is dealing with, they cannot afford to take this responsibility, will return to the detained payment soon. "Then Xiong Wei account received total 13870 Yuan.
They say wrong verification code, and was cheated of more than 100,000 yuan
On the card after receiving 13870, Xiong Wei received "customer service" phone call, "the other let me confirm that they have returned some funds, after receiving the money when I am calling to confirm, not long after, spending 13770 Yuan. "He said, had a chance to understand what is going on, the other side immediately said that because card was frozen, unable to refund money transferred will be deducted immediately, and asked for another card number in order to refund.
Xiong Wei also has another two credit cards, almost the same click links, enter the card number, password and verification code to action, the result was cheated a total of 130,000 yuan. "After every lost verification code, the other side says the verification code wrong, ask me to retype, they seemed nervous and kept asking why is this situation. ”
In fact, each time they enter a verification code, Xiong Wei the card was brushed off thousands of Yuan to tens of thousands, depending on the amount, period, he also changes in the amount of information received on a mobile phone, but "customer service," told him that the money only as "Bank debug" test his card to transfer, which was brushed away the money would soon be returned.
Until the early hours of May 19, until the end of this hoax. Back then, the Chengdu 35 Art Institute in a university teacher said, they were being manipulated, dreamed a terrible dream.
Jingdong platform has "important reminder"
No exceptions and system upgrades to order to by requiring customers to click on the links for a refund action
Chengdu business daily reporters found that in fact, Xiong Wei was led into the "repair/return" page, there is an "important reminder": East Beijing Platform and vendors not to order exceptions and system upgrades for asking you to click on any link for a refund operation. Please focus on East Beijing Platform "caution notice of fraud". But Xiong Wei says, when he hadn't noticed.
Call the Jingdong Xiong Wei claimed to be customer service phone number businesses, displays the address as "Ningbo", but in the face of a call from the mobile phone, Xiong Wei without causing alarm.
In East Beijing Platform "caution notice of fraud" said Jingdong system maintenance, orders cannot be shipped needs such as exception for a refund on the grounds, to add the user QQ or send other phishing the phishing site company refunds, for ATM transfers, or by directing consumers claim that consumers win, telemarketing to consumers at a discount cards and VIP cards are frauds.
Jingdong 7x24 hours Tel 400-606-5,500 is only used for answering customer calls, outbound business will not appear at 400-606-5500, +400-606-5500, 861400-606-5500, or cell phone number, not QQ more ways to communicate with users ; East Beijing staff has never been guiding customers for ATM transfers; never won prizes to consumers by charging so-called mailing fees, customs clearance fees, etc Was never by telephone, pound, QQ and other tools to sell any form of discount card, VIP card invalid required never to order refunds for consumers to take the initiative to obtain consumer credit card information.
Offsite deceived teachers questioned in the same account login
Jingdong Mall customer service: being developed to remind technology
According to the Jingdong Mall customer service queries, Xiong Wei account back in January of this year, Fujian, Liaoning and other places were logged, customer service, they said, "that is to say in January this year that the account has been stolen, just the other side has not. ”
Xiong Wei cheated on May 18 and 19th, respectively in the account in Heilongjiang, Guangdong, Jiangsu, log on with a computer a customer who says, they advance into the account to do some operation, set for their information, and then guide the victim through operation.
Personal information was steal zhihou, Xiong Wei put the theft himself account for operation of people, errors think is Beijing East of background system, despite no exact of evidence proved is Beijing East platform leaked has himself of information, but let he puzzled of is, in May 18 night, other login its account side modified information, side guide also login has account of Xiong Wei for operation, "mean is with a account in different of place while login, appeared this status, Beijing East aspects and no reminded user or on this behavior for block. ”
On this, Beijing East customer service personnel response said, currently, with a Beijing East account does can while in different of place for login, for this a phenomenon, Beijing East aspects currently is for technology development, will on account offsite login for reminded, and will set a account cannot while in between login, "like the account has login has, on cannot again in addition of equipment Shang while login. ”
网上买双袜子被骗13万元，“卡单”骗惨大学老师 - 网购,卡单,网络诈骗 - IT资讯
今年3月，成都某高校教师熊巍在京东上购买了一双袜子，花费22元。今年5月18日晚，由这起22元的交易，引发了一场网络电信诈骗，熊老师损失惨重，三张银行卡共计被骗超过13万元。
“因京东系统更新造成商家未能正常收款，导致商家保证金无法退回，要求客户本人退换商品协助处理。”在连续三次接到自称是京东“俞兆林官方旗舰店”客服人员电话，要求帮忙处理一笔订单之后，熊巍终于答应了对方。他登录自己的京东账户，发现买袜子产生的22元订单，已显示为“返修退换货”，以为是京东客服所为，点进这个链接。
在对方的一步步的引导下，熊巍进行了一系列操作，却一步步深入陷阱，猛然发现时，3张银行卡上共计13万元已被骗走。
“客服”来电：京东系统升级，订单有异常
被骗当日，熊巍到派出所报了警，除了一张受案回执单，目前他还没有得到任何回复。
5月18下午6点左右，熊巍接到一个手机来电，对方自称是京东商家“俞兆林官方旗舰店”的客服人员，并准确报出了他的京东账号、近期购买订单内容和金额情况，“我当时确实深信不疑，因为对方听上去很专业，甚至连我的姓名、地址、电话都一清二楚。”
不过，对方称因京东系统更新造成商家未能正常收款，导致商家保证金无法退回，请他协助处理一笔订单错误时，熊巍并没有理睬，“我当时电话质疑这是商家和京东的问题，应找京东处理，对方说已经跟京东客服沟通多次未果，要求客户本人协助处理。”熊巍仍然没有同意对方的要求。
之后，对方一直不停打来电话，由于不堪其扰，加上该笔订单只涉及22元，熊巍就在家中电脑上登录了京东平台。
在自称是客服人员的引导下，熊巍进入了京东“官方”的“我的订单”点击“返修/退换货”，在“返修/退换货记录”中，他看到一条返修/退换货记录，这正是他最近一笔买了袜子的订单，总计22元钱。
熊巍有些疑惑，他买了袜子后，并没有进行退换货，但这里却显示要进行退换货。他看到“问题描述”里面，注明了“本次由系统自动代发，由于订单回执没有生成，系统将在您申请完成之后将资金打入您账户，订单已移交商户售后工作人员处理……”，以为这则说明是京东后台自动更改生成的，于是继续放心地跟随了对方的引导。
好心帮助退款，却被扣近5000元
一心想解决问题并帮助客服人员的熊巍，在“客服”的引导下，又来到“京东官网”右上方“京友邦”，在该页面下的“我的话题”里面，看到有一个话题“JD退款订单………”，上面附了一个链接。“由于我确定消息来自京东平台，所以并未多想。”
熊巍点开后发现，该链接与京东退款界面几乎一样，便完全相信了“客服人员”的说法。于是，按照网页中的内容和提示，他填写了银行卡号和密码，在该页面最后一步填写发送到手机上的验证码，一番操作后，熊巍工行牡丹卡上立即被扣走4998元。
对方故作紧张，卡上的钱又被划走一万多
直到此时，熊巍才产生怀疑，他立刻致电“客服”，“当时对方也故作紧张，说由于我的验证码输入错误，导致双方金额被扣，他们那边保证金也被扣了几万元。”紧接着，他手机再次接到信息，称牡丹卡又先后支出13000元和870元。
熊巍立即向“客服”表达质疑，并称要打电话问京东客服，“但他们说已经联系到京东客服正在处理，他们也负不起这个责任，会马上退回被扣款项。”随后，熊巍账户上陆续收到共计13870元。
对方说输错验证码，又被骗10多万元
在卡上收到13870元后，熊巍又接到“客服人员”的电话，“对方让我确定是否已经退回部分款项，当我电话确定收到钱后，没过多久，又支出13770元。”他说，还来不及搞明白是怎么回事，对方马上说因为牡丹卡被冻结，无法转入退款，转来的钱会被立即扣走，并要求提供其他卡号，以便退款。
熊巍又先后换了两张信用卡，几乎以同样的点击链接、输入卡号密码及验证码的方式进行了操作，结果被骗走共计13万元。“每次输了验证码后，对方就说验证码输错了，要求我重输，他们也显得很紧张，不断地问为何会出现这种状况。”
事实上，每输入一次验证码，熊巍的卡上就被刷走几千元到上万元不等的金额，期间，他手机上也收到金额变动信息，但“客服”告诉他，这些钱只是作为“银行调试”，测试他的卡能否转账，这些被刷走的钱很快就会被退回来。
直到5月19日凌晨，这场骗局才结束。回想当时，这位成都某高校艺术学院的35岁教师称，自己被对方操控着，做了一场可怕的梦。
京东平台有“重要提醒”
不会以订单异常和系统升级为由要求客户点链接退款操作
成都商报记者发现，其实在熊巍被引导进入的“返修/退换货”页面上，有一则“重要提醒”：京东平台及销售商不会以订单异常和系统升级为由，要求您点击任何网址链接进行退款操作。烦请关注京东平台“谨慎诈骗公告声明”。不过熊巍说，当时自己并没有注意到。
而致电熊巍自称是京东商家客服的手机号码，显示地址为“浙江宁波”，但面对一个来自手机拨打的电话，熊巍同样没有引起警觉。
在京东平台“谨慎诈骗公告声明”中提到，以京东系统维护、订单异常等无法发货需要退款为由，以加用户QQ或其他形式发送仿冒公司退款平台的钓鱼网站，或者通过引导消费者进行ATM转账、声称消费者中奖、向消费者电话推销打折卡和贵宾卡等，均属诈骗活动。
京东7x24小时全天候客服电话400-606-5500只用于接听客户来电，进行外呼业务时不会显示400-606-5500、+400-606-5500、861400-606-5500或手机号码，更不会以QQ方式与用户沟通；京东工作人员从未引导消费者进行ATM转账；从未以消费者中奖为由，收取所谓的邮寄费、过关费等；从未以电话、咚咚、QQ等工具推销过任何形式的打折卡、贵宾卡；也从未以订单无效需为消费者退款为由主动索取消费者银行卡信息。
被骗教师质疑同一账户异地登录
京东商城客服：正在研发提醒技术
根据京东商城客服查询，熊巍的账户早在今年1月，就在福建、辽宁等地被登录，客服人员称，“也就是说今年1月该账户就已经被窃取，只是对方一直没有动作。”
而在熊巍被骗的5月18日晚和19日凌晨，该账户分别在黑龙江、广东、江苏等地用电脑进行登录，客服人员说，对方提前进入账户做了一些操作，设置了有利于他们的信息，然后再引导受害人进行操作。
个人信息被窃取之后，熊巍把这位盗用自己账号进行操作的人，误认为是京东的后台系统，尽管没有确切的证据证明是京东平台泄露了自己的信息，但让他不解的是，在5月18日当晚，对方登录其账户一边修改信息，一边引导同样登录了账户的熊巍进行操作，“意思是同一个账户在不同的地方同时登录，出现这种状况，京东方面并没有提醒用户或者对这种行为进行阻止。”
对此，京东客服人员回应称，目前，同一个京东账号确实可以同时在不同的地方进行登录，针对这一现象，京东方面目前正在进行技术研发，将对账号异地登录进行提醒，并将设置一个账户不能同时在两地登录，“比如该账户已经登录了，就不能再在另外的设备上同时登录。”