Serious broadband price monopoly, operators ' speed-up fee reduction would be useless-operator, speed drop-IT information
Recently, the three carriers announced a new broadband speed reduction measures, and commitments to the end of the year, universal broadband access rate in urban areas up to 20M, and the price will be 2015 continues to decline. But in an interview with reporters, he was the Ministry, Housing Ministry and other ministries banned the broadband monopolies still exist, which makes many users do not enjoy the benefits of operator speed drop, still continue to foot the Bill for expensive broadband.
Free broadband is not free, "Cooperation Office" deliberately concealed concessions
In April this year, Ms Wang wanted to install broadband in Beijing, told that she can only be installed with security of China Telecom broadband, broadband and cannot be installed on other company, because "China Telecom community at that time laid fiber-optic, broadband access if other companies, also need to cover the cost to China Telecom, which is why only China Telecom broadband".
In desperation, Wang was directed to the neighborhood with a China Telecom Office, and go through the year broadband packages, total 1410.
In May, Wang went to a China Telecom Office to handle mobile phones businesses in Zhongguancun, the salesperson told Wang, in accordance with the standards of their monthly consumption exceeded 200, his cell phone number can be bound using China Telecom broadband for free. This was surprised by Wang, Telecom did not inform her near their community can enjoy preferential treatment, causing her white-1410.
"Later, Zhongguancun, China Telecom Office staff to help me after the query, I found my Office to handle broadband is not a regular business Office of China Telecom, but cooperation Office. "Ms Wang told reporters he previously not aware of cooperation and the formal Division of the Office of the Office, but do not know which policies are not the same.
Zhongguancun Office staff told Wang of China Telecom, which is likely to be cooperation in order to make money, intentionally concealed the concession, since broadband services are outsourced by China Telecom, can be said to belong to the Office of cooperation "private" for profit, may intentionally refuses to provide to consumers should enjoy preferential treatment.
The same day, Wang called China Telecom customer service complaints, staff call Wang of China Telecom that night, told her problems "cannot be processed", is the result of cooperation and China Telecom are two of the Office system, cooperation Office for the business have no way to intervene.
Later, after Wang continued complaints, these Telecom cooperation agency staff to contact Ms WONG, calling for their cancellation of broadband, but need to receive 330 Yuan installation fee.
"Zhongguancun, China Telecom business told me that this situation in accordance with preferential policies are directly binding cell phone number without charging installation fees, and do not need to log off, broadband, just their heads tied, then by regular Office broadband and cell phones bound together, are free to use broadband. "The King said.
Cooperation of Ms Wang's explanation is: "have to be written off, broadband, can only refund solutions tie business regulations, and Lady to be binding and cell phone number, in the Hall is not for. "The cooperation Office also said, this is due to the different preferential policy of China Telecom in urban and suburban.
Wang subsequently called China Telecom customer service, told its preferential policies in the suburbs of Beijing city is the same, there is no difference.
In desperation, Wang had to sign the cancellation business, but because of prevarication, Ms Wang broadband has so far failed to bind to the cell phone number and the official opening, as of press time ago, China Telecom has yet to come up with a good solution, and recovered for the Internet.
Reporters found in the survey, such as Wang, currently exists, not only in Beijing, Hebei, Guangdong, Henan, many users have told the economic information daily, reflects and Wang similar experiences. In addition, apart from Telecom, other telecom operators and broadband access provider also has a similar problem.
Operators told the economic information daily, such cooperation agency and the operator is a partnership, to buy at a certain price after the operators of the service, and then sold to the user, and now virtual operators similar to the way of their cooperation. Operator and signed an agreement of cooperation does not require service monopoly prices, cooperation office operations are not bound by the operators, will be accompanied by cooperation of high sales and service at the price themselves.
"The current broadband access market is highly competitive, in addition to the three carriers, but there are many broadband ISPs and enterprises to participate in the broadcasting system. In order to obtain the user, companies have in the past few years significantly reducing service costs. "These operators argue that Wang met with high broadband problem, the reason may be the Office of such cooperation and collusion with security, man-made broadband monopolies.
Price of the property sits high admission fees to the community broadband monopoly
Journalists in the survey found that in the broadband monopoly community, user cost is often higher than the community of broadband competition.
Live tube Zhuang Kangquan community, Chaoyang District, Beijing Zhang told reporters that the community after the last room, renovating their own, hit a high in the broadband monopoly. Services he has chosen each year 1610, new Hyatt community is all the way across the ocean to the same carrier broadband twice times the price of comparable services.
Mr Zhang when asked after he was informed that kytril only one carrier agents within the community to provide broadband access services, and other broadband providers can enter. Then dialed the operator phone reflect problems, but the customer service operators said, because agents to provide services, so operators could not be directly addressed.
According to ocean paradise Community Community Manager introduced a broadband service provider, kytril community broadband access services are operator agent, not the operators direct, so not only broadband price than operators direct price, and operators of all kinds of promotions, kytril community users can't participate in.
Reporters found that either way, as long as the community is dominated by a broadband access business, its broadband price is much higher than other communities. Reporters provide clues, visited Beijing more than only a single broadband access business communities, found that its price is higher than other community 50% to 100%. Chaoyang road, a nearby community, reporters found that the cooperation provided by the Office of the 20M of China Unicom broadband service charges up to 1800 Yuan a year, while in the nearby community, was also 20M China Unicom broadband service just 760 Yuan a year.
Reporters asked this community property, whether existing broadband monopoly issues, according to the personnel with security "does not exist". As to why the community is only one broadband service providers, staff said "don't know", "you'll have to ask others."
A private broadband providers to community workers told reporters that his company wanted to get into the community from the beginning in 2014, but property requires paying a large "entrance fee". "We calculated the cost, even if all users of the community using our broadband, the admission fee or let us in a loss. "The staff member said, the company gave up into this community.
Reporters followed on such issues as broadband monopoly called the three carriers, three carriers said the broadband monopolies should not be allowed to happen, and without the connivance and collusion with security staff. Once the user has found similar problems, please call the customer service, the three carriers will be dealt with as soon as possible.
But the three carriers also admitted that currently only to strictly manage the company's direct-sale business, some agents and cooperation cannot be bound. However, operators also have noticed that users of reflect, will develop cooperation with agents and a new cooperation pattern, to ensure that the interests of users is not compromised.
Binding operators have limited user rights to report to the trade and Industry Bureau
In fact, national broadband monopoly earlier ban provides: issued jointly by the State Ministry, Department of housing and residential areas and residential buildings within the fiber to the home communications design of facilities and the residential areas and residential buildings within the fiber to the home communications facilities engineering construction and acceptance specification for two national standards implementation started as early as April 1, 2013. Which provide that units of housing, property management enterprises shall not be monopoly agreements signed with any business shall not be restricted unless the telecom companies equal access and use, and shall not in any way restrict user choice.
Since then, also unveiled corresponding implementation rules, promoting the implementation of the above two GB. For example, Henan's policy provides that towns such as Office and commercial buildings, residential building developers, owners and managers if exclusive broadband services contract with the telecom operators, confiscation and fines of between 10,000 yuan and 30,000 yuan.
Despite clear regulations on broadband monopoly be banned, but this phenomenon is repeated. Most users, the reason is that the user does not know how rights, which makes a large number of broadband providers of residential property and monopoly without scruple, and more openly sell broadband service.
Journalists in the survey found that in a broadband monopoly situations, most users will dial the operator customer service directly for help, but for contract reasons, operators often have no constraints, and Department of corrections-related agents and cooperation Act, which made users think that carriers can do nothing about this, coupled with the need to use broadband, can only accept the monopoly of expensive broadband.
In fact, similar problems, users are not without means. Reporters check out related requirements found at the Ministry, in the face of community broadband monopolies, users can report to the local trade and Industry Bureau and the Ministry, if that is the case, relevant departments will be on account of the plot, and broadband service providers in the investigation. In addition, users can also report to local consumer rights, rights also reflected to the trade and Industry Bureau and the Ministry of local and further help users rights and crack down on irregularities.
小区宽带高价垄断严重，运营商提速降费也没用 - 运营商,提速降费 - IT资讯
近期，三大运营商公布了新一轮宽带提速降费措施，并承诺到今年年底，城市地区宽带接入速率将普遍提升至20M，且价格将比2015年继续下降。但记者在采访中却发现，被工信部、住建部等部委明令禁止的小区宽带垄断现象依旧存在，这使得不少用户不但没有享受到运营商提速降费带来的实惠，还在继续为高价宽带买单。
免费宽带不免费“合作厅”故意隐瞒优惠
今年4月，北京的王女士想要安装宽带，小区物业告知她只能安装中国电信宽带，而不能安装其他公司宽带，因为“中国电信当时为小区布了光纤，如果其他公司宽带想要进入，还需要支付给中国电信费用，所以暂时只能装中国电信的宽带”。
无奈之下，王女士被领到了小区附近的一个中国电信营业厅，并办理了包年宽带套餐，总共花费1410元。
5月，王女士去中关村一家中国电信营业厅办理手机业务时，业务员告诉王女士，按照其月消费超200元的标准，其手机号可以免费绑定使用中国电信的宽带。这让王女士非常吃惊，自己小区附近的电信营业厅并未告知她可以享受这项优惠，导致她白花了1410元。
“后来，中关村中国电信营业厅的工作人员帮我查询后，发现我办理宽带的营业厅并非中国电信正规营业厅，而是合作厅。”王女士告诉记者，自己此前并不知道有合作厅和正规厅之分，更不知道二者的优惠政策还不相同。
中关村中国电信营业厅工作人员告诉王女士，这种情况很可能是合作厅为了赚钱，故意隐瞒该项优惠，因为合作厅的宽带业务是被中国电信外包出去的，可以说合作厅属于“私人所有”，其为了盈利，就可能故意不提供给消费者本该享有的优惠。
当天，王女士即拨打了中国电信客服电话进行投诉，当晚中国电信工作人员致电王女士，告知她遇到的问题“无法处理”，原因是合作厅和中国电信属于两套系统，合作厅办理的业务没有办法干预。
之后，经过王女士不断投诉，上述中国电信合作厅工作人员致电王女士，称可以为其注销宽带，不过需要收取330元初装费。
“但是中关村的中国电信营业厅告诉我，这种情况按照优惠政策，是可以直接绑定手机号，且不用收取初装费的，而且不需要注销宽带号，只需要将其解绑，再由正规厅将宽带与手机绑定在一起，便可免费使用宽带。”王女士说。
合作厅给王女士的解释则是：“必须注销宽带号，才可以退钱，解绑业务没有办法办理，而且王女士要想绑定手机号，在其营业厅是不予办理的。”这家合作厅还称，这是由于中国电信城区和郊区的优惠政策不同。
王女士随后又致电中国电信客服，被告知其在北京城区郊区的优惠政策都是一样的，并未有差异。
无奈之下，王女士只好签署了注销业务，但是由于各种推诿，王女士的宽带至今未能绑定到其手机号并正式开通，截至记者发稿前，中国电信仍未给出一个好的解决方案，并为其恢复上网。
记者在调查中发现，像王女士这样的情况，目前大量存在，不仅是在北京地区，河北、广东、河南等地不少用户也向《经济参考报》反映了和王女士相似的经历。此外，除中国电信外，其他电信运营商和宽带接入服务商同样存在类似问题。
有运营商人士告诉《经济参考报》，上述合作厅和运营商属合作关系，以一定的价格购买运营商的各项服务后，再转卖给用户，其合作方式和现在的虚拟运营商相似。运营商和合作厅签署的协议一般并不规定各类服务专卖的价格，合作厅的运营也不受运营商约束，因此就会出现上述合作厅高价按自己制定的价格销售服务的情况。
“目前宽带接入市场竞争非常激烈，除了三大运营商外，还有多家宽带接入商和广电系统企业参与。为了获得用户，各家企业均在过去几年大大降低了服务费用。”上述运营商人士认为，王女士之所以遇到了高价宽带问题，其原因可能是上述合作厅和小区物业串通，人为造成小区宽带垄断。
物业坐收高额入场费 小区宽带被高价垄断
记者在调查中发现，在宽带垄断的小区，用户所花费用往往比宽带自由竞争的小区要高不少。
家住北京市朝阳区管庄康泉小区的张先生告诉记者，小区去年交房后，自己开始装修，在安装宽带时就遭遇到了高价垄断问题。他所选择的服务每年1610元，是一路之隔的远洋新悦小区同一运营商同等服务的宽带价格的两倍。
张先生在询问物业后得知，康泉小区内只有一家电信运营商的代理商提供宽带接入服务，其他宽带服务商均不能进入。张先生随后拨打这家运营商电话反映问题，但这家运营商客服称，因为是代理商提供服务，所以运营商无法直接解决。
据远洋新悦小区一家宽带服务商社区经理介绍，康泉小区的宽带接入服务是运营商的代理商做的，不是运营商直营，所以不但宽带价格要高于运营商直营价格，而且运营商的各类优惠活动，康泉小区的用户也没办法参加。
记者调查发现，不管何种方式，只要小区被一家宽带接入商所垄断，其宽带价格就远远高于其他小区。记者根据用户提供的线索，走访了北京市多个只有单一宽带接入商的小区，发现其价格要比其他小区高出50%到100%。在朝阳区朝阳路附近的一家小区，记者发现这里的中国联通合作厅提供的20M宽带服务费一年高达1800元，而在附近的小区，同样是20M的中国联通宽带服务一年仅仅只要760元。
记者向这家小区的物业人员询问，是否存在小区宽带垄断问题时，该小区物业人员称“并不存在”。至于为什么小区只有一家宽带服务商，工作人员则表示“不清楚”、“你得问其他商家”。
一家民营宽带服务商的社区工作人员告诉记者，他们公司从2014年开始就想进入该小区，但被物业要求缴纳高额的“入场费”。“我们算了一下成本，就算这个小区的所有用户都用我们的宽带，这笔入场费也可能让我们亏损。”该工作人员说，公司最终放弃了进入这个小区。
记者随后就宽带垄断等问题致电三大运营商，三大运营商表示，绝不允许宽带垄断的情况出现，更不会纵容工作人员和小区物业进行串通。一旦用户发现类似问题，请第一时间致电公司客服，三大运营商将尽快予以处理。
但三大运营商方面也坦言，目前只能对公司的直营营业厅进行严格管理，对部分代理商和合作厅的行为却无法进行约束。不过，运营商方面也已经注意到了用户的反映，将研究制定与代理商和合作厅的全新合作模式，以保证用户利益不受损害。
运营商约束力有限用户维权得向工商局举报
事实上，国家对禁止宽带垄断早有明文规定：由国家工信部、住建部共同出台的《住宅区和住宅建筑内光纤到户通信设施工程设计规范》、《住宅区和住宅建筑内光纤到户通信设施工程施工及验收规范》两项国家标准早在2013年4月1日起就开始正式实施。其中规定，住宅建设单位、物业服务企业不得与任何企业签订垄断性协议，不得限制各电信运营企业平等接入和使用，不得以任何方式限制用户选择权。
此后，各地也相继出台相应实施细则，推动上述两项国标的落实。例如，河南的相关政策就规定，办公和商用楼宇、居民住宅小区等城镇民用建筑的开发者、所有者和管理者如果与电信运营商签订排他性宽带服务合同，可没收非法所得，并处1万元以上3万元以下罚款。
尽管有明确的法规对宽带垄断加以禁止，但这一现象却屡禁不止。多数用户反映，其原因是用户不知该如何维权，这使得大量小区物业和垄断宽带服务商肆无忌惮，更加明目张胆地高价销售宽带服务。
记者在调查中发现，在遭遇小区宽带垄断情况时，多数用户都会直接拨打运营商客服寻求帮助，但出于合同等原因，运营商往往无法约束和矫正相关代理商和合作厅的行为，这就使用户认为，运营商对此也无能为力，再加上需要使用宽带，也就只能接受高价的垄断宽带了。
其实，遇到类似问题，用户并非毫无办法。记者查阅工信部相关规定后发现，在遇到小区宽带垄断时，用户可向当地工商局和工信部门进行举报，一旦情况属实，相关部门就会对违规的小区和宽带服务商进行查处。此外，用户还可以向当地消费维权机构进行举报，维权机构也会将情况反映给当地的工商局和工信部门，进一步帮助用户维权，并打击违规行为。