Jingdong to sell luxury men's shoes, brand said had not authorized the Beijing-East-IT information
In Beijing the East for a pair of BURBERRY (Burberry), men wear a day later found damaged upper, applications return, Jingdong staff shoes have been realized. Yesterday, the reporter called BURBERRY China customer service, unauthorized Jingdong staff selling men's shoes. Jingdong staff response, compliance with purchasing channels, but not in detail.
Yu said on June 3, he spent 2080 Yuan Jing dong bought a pair of BURBERRY, men's June 4 after arriving, he wore one day found a damaged left foot on the upper, immediately apply for a replacement.
"In the beginning I still want these shoes, so I chose a replacement, return is not required. "Yu says, after you submit a replacement request, for two days and still no progress, he will contact customer service, customer service responded that need to contact the merchant and asked him to wait. "Jingdong is marked on the import of goods, still need to contact the merchant? "In Mr wondered.
There is no news, call customer service directly at the Mr return. But still has yet to receive a response after the return, he eventually complained to the Association.
Yesterday morning, Yu received a call from Beijing East service, it can be returned, and said staff will arrange pick-up of the day. Yu said yesterday around 6:40 P.M., East Beijing staff come take this pair of shoes, and related inspection process and said it would go.
Reporter called BURBERRY customer service in China, said one staff member, BURBERRY official online platform to sell shoes now only two, one is the BURBERRY brand website, another is the cat's flagship store, in addition not authorized by other online platform to sell the shoe.
Jingdong said Yu did submit a replacement request on June 6 on June 8 and return, but because the men's shoes are a luxury, and have been through, so it takes a long time to review, the staff has always been in accordance with the normal procedure, "is not to say that consumer complaints we deal with." The staff also said crack is that the quality of shoes or man-made causes, still test the shoes before you can decide.
Brand licensing, a staff responded by saying that the product as Jingdong self, in compliance with purchasing channels, but did not detail what the staff purchase channels.
京东卖奢侈品男鞋，品牌方称未曾授权 - 京东 - IT资讯
于先生通过京东购买一双BURBERRY（博柏利）男鞋，穿一天后发现鞋面破损，申请退换货，京东工作人员已将鞋子提走。昨天，记者致电BURBERRY中国区客服，工作人员表示未授权京东售卖男鞋。京东相关工作人员回应，有合法合规进货渠道，但未具体介绍。
于先生称，6月3日，他花2080元在京东购买了一双BURBERRY男鞋，6月4日到货后，他穿了一天便发现左脚鞋面上有一处破损，当即申请换货。
“一开始我还是想要这双鞋子的，所以选择了换货，没有要求退货。”于先生说，提交换货申请后，等了两天仍没有进展，他便联系客服，客服回应称需要联系商家，请他再等等。“商品上标注的是京东自营，怎么还需要联系商家呢？”于先生感到很纳闷。
见还是没有消息，于先生便直接致电客服要求退货。但要求退货后仍然迟迟没有得到回复，他最终选择向消协投诉。
昨天上午，于先生接到京东客服的电话，称可以退货，并表示当天会安排工作人员上门提货。于先生称，昨天下午6点40分左右，京东工作人员上门提走了这双鞋，并表示会走相关质检流程。
记者致电BURBERRY中国区客服，一位工作人员表示，目前BURBERRY官方授权售卖鞋子的线上平台只有两个，一个是BURBERRY品牌官网，另一个是天猫的旗舰店，此外并未授权其他线上平台售卖该款鞋子。
京东相关工作人员表示，于先生确实于6月6日就提交了换货申请，在6月8日又要求退货，但因为这款男鞋是奢侈品，且已经穿过，因此需要较长时间来审核，工作人员一直都是按照正常的流程进行，“并不是说消费者投诉了我们才处理”。该工作人员还称，鞋上裂纹是质量问题还是人为原因导致，还要等对鞋子进行检测后才能决定。
针对品牌授权一事，相关工作人员回应称，该款商品为京东自营，有合法合规的进货渠道，但该工作人员并未具体介绍是何进货渠道。