Women's "easy to" mistakenly filled with 50,000 yuan continued: refunds-easy-IT information

July 8 message, recently, Zhengzhou a ladies in to "easy to" taxi software account recharge Shi errors filling has 50,000 yuan , she contact easy to customer service reflect problem Hou, received feedback information: "you feedback of recharge success requirements back fee of problem has accepted, for activities rules tips obviously, and not recognized rules cannot recharge success, so cannot for you handle back fee, thanks you of understanding. ”

This caused many users concerned by media reports, most netizens think the way to defect, but some netizens think is the woman your mistake no wonder people.

A few days ago and all the media coverage of the event, it was reported that the party MS paint already on the afternoon of 7th received 50,000 yuan for a refund.

Responded to customer service, like MS paint such a large amount of errors rarely filled, if customer recharge mistake can apply for a refund, after specific information is verified you can refund, refunds account within 10 business days.

"We have the relevant provisions, if it is customer errors when the recharge operations, filling in the wrong amounts, can be returned. "Customer service, recharge the misuse of customers may contact customer service by phone, get a refund after submitting an application.

女子“易到”误充5万元续：已退款 - 易到 - IT资讯

7月8日消息，近日，郑州一女士在给“易到”打车软件账户充值时误充了5万元，她联系易到客服反映问题后，收到反馈信息：“您反馈的充值成功要求退费的问题已经受理，因活动规则提示明显，且不认可规则无法充值成功，故无法为您办理退费，感谢您的理解。”

此事经媒体报道后引起不少网友关注，其中多数网友认为易到的做法欠妥，但也有部分网友认为是这名女士自己的错误怪不得别人。

日前又有媒体对该事件进行了追访，据报道，当事人涂女士已经在7日下午收到5万元退款。

易到客服回应称，像涂女士如此大金额的误充极少见，如果客户充值时误操作可以申请退款，核实完具体信息后可以退款，退款一般10个工作日内到账。

“我们是有相关规定的，如果确实是客户在充值时失误操作，充错了金额，是可以退的。”客服人员表示，充值时误操作的客户可电话联系客服，提交申请后可以退款。