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published in(发表于) 2016/7/14 10:59:36
Women enough? Customer service to get it! Dating sites to scam millions of Yuan

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Women enough? Customer service to get it! Dating sites to fraud nearly million-fraud, social networking-IT information

Seize the singles "take off", take advantage of free membership offer to attract national friends dating or friendship, marriage as a cover to continue to obtain the trust of members and defrauding members upgrade the high cost. On July 13, luyang district, Hefei city, the court hearing the case. It is reported that in the dating sites scams involved 96 people, among 43 defendants complained, and the remaining people involved were dealt with.

? Photo: yesterday appeared in court in connection with (Wang Peng photo)

Gentle woman was customer service

Beginning in 2012, Hefei spate of such dating sites: free open to singles and dating more likely, Member registration will receive pre-sales customer service staff to inform the Web site, said members of the opposite sex to their attention and intention. But if you want more specific information, get in touch with each other and Exchange, it is necessary to upgrade from free ordinary membership fees senior members, contributions from 1899 started rising up . Customer Service staff will constantly stimulate them to pay their dues on the phone upgraded to "premium membership" or "diamond", "Platinum member". If your hesitancy, Raiders staff will use the phone for a long time, gentle speed constant persuasion, until they agreed to upgrade to a paying member.

Of course, pay the fees, immediately have the ideal of heterosexual dating, chat with you, but soon there will be all sorts of excuses that "break up", then disappeared. In fact, the "face" of the opposite sex is that the site after sale customer service, they pretend to be membership and payment of members to chat, and then disappeared . After sale customer service to website "senior matchmaker" status negatively for senior members of the so-called "dating service", until the expiration of 3 months of service.

This seemingly riddled with dating sites, but from 2012 to 2015, success of 438 victims pay their dues amounted to more than 980,000 Yuan Yuan.

In order not to let members discover he was cheated come to make trouble, site owner but is responsible for the recruitment of pre and after sales customer service not to expand customer in Hefei to avoid fraud exposure.

But in June 2015, according to reports, Hefei police 3 this site Office "afternoon", has arrested the Web site founder Zhang, Liu and other staff, a total of 96 people.

Couple open marriage fraud

According to Prosecutor accused in August 2012, accused Zhang, Liu (two-person relationship, are generation) holding joint venture set up in Hefei love information technology limited liability company, eastern edge of network science and technology limited company, Hefei, Anhui Province Kai edge network technology limited (hereinafter referred to as "East"), operating a dating website "love network" or "hands on network". Companies within the Finance Department, Technology Department, Marketing Department, training Department, Ministry of personnel, pre-sales, after-sales department a total of seven departments.

For new pre-sales customer service, Web site has established a training Department, they are special "words" training. According to accused diao a (sales leader) for said, himself College didn't graduated on into company work, in words operation training Shi, training personnel on told they, and just registered of General members to for long time of phone communication, keep slow speed, has feelings, trying to advised other became senior above members, per person daily calls Shi long to completed in 4 hours 20 minutes of task volume.

During the hearing, prosecutors pointed out that Zhang, who operated on dating sites, paying members is almost hundred percent male. The website for female service, pretending to be a virtual member of friends to chat with these victims.

Principal exposes Web site the insider

During the hearing, principal Zhang to arrogate to themselves all allegations of crimes. It says, "I admit the fraud, but illegal operations I'm the only one who knew, my wife and other employees are not informed, employees work only in accordance with the requirements. Wife Liu also did not participate in the establishment, management and operation of the site. ”

"The matchmaker," said Zhang argued that self-employed matchmaker dating site is to help people, and there are many success stories, many hand stories were posted on the Web site is the members write their own dating success.

Accused of pretending to be a virtual customer service personnel members deceived friends, Zhang said that it is expired the Member's true identity. " These expired membership information is copied directly from the Internet, is mostly true. "Zhang said his friends in" the matchmaker network "work, so took the opportunity to copy the information platform of the matchmaker network down to their website," there are more than 160 companies in Hefei dating sites enjoy the platform information is not really there are so many registered members can provide, we are also called to verify the existence of these expired members.

As of press time, trial continues.


女会员不够?客服来凑!婚恋网站以此诈骗近百万元 - 诈骗,社交网络 - IT资讯

抓住单身人士的“脱单”心理,利用免费会员的优惠,吸纳全国征婚征友的网友,以婚姻介绍为幌子,不断取得会员的信任,进而骗取会员升级的高额费用。7月13日,合肥市庐阳区法院开庭审理此案。据悉,在该婚恋网站诈骗涉案96人,除被诉的43名被告人外,其余涉案人员被另案处理。

图片说明:涉案人员昨出庭受审(王鹏摄)

温柔女子竟是客服

2012年开始,合肥接连出现这样的婚恋网站:不仅免费对单身人士开放,而且交友几率高,会员刚注册就会收到网站售前客服人员通知,称有异性会员对其关注并有交往意向。但是如果想要进一步获得异性信息,与对方取得联系和交流,就要从免费的普通会员升级为收费的高级会员,会费自1899元起步,往上不断升高。客服人员会在电话中不断刺激其交纳会费升级为“高级会员”或者“钻石会员”、“铂金会员”。如果你稍有犹豫,客服人员将用长时间的电话攻略,温柔的语速不停劝导,直到对方同意升级为缴费会员。

当然,交了费用,立马就会有理想的异性跟你交友、网络聊天,但是很快便会出现各种借口提出“分手”,继而消失。其实,这个“翻脸”的异性就是该网站的售后客服,他们冒充会员身份与缴费的会员进行网聊,再玩失踪。之后售后客服再以网站“高级红娘”身份消极地为高级会员提供所谓的“婚恋服务”,直至3个月服务期满。

这一看似漏洞百出的婚恋网站,却在2012年至2015年间,成功让438名被害人交纳会费共计人民币98万余元。

为了不让会员发现被骗后上门闹事,网站负责人还要求负责吸纳会员的售前、售后客服不要拓展合肥地区的客户,免得诈骗行为曝光。

但是2015年6月,根据群众举报,合肥警方将此网站的3个办公地点“一锅端”,先后抓获网站创办人张某、刘某以及其他工作人员共计96人。

夫妻开店婚姻诈骗

据公诉机关指控,2012年8月,被告人张某、刘某(二人系夫妻关系,均为80后)共同投资成立合肥牵爱信息技术有限责任公司、安徽东缘网络科技有限公司、合肥启缘网络科技有限公司(以下均简称“东缘公司”),经营婚恋网站“寻爱网”、“牵手网”。公司内设财务部、技术部、推广部、培训部、人事部、售前部、售后部共七个部门。

对于新来的售前客服,网站设有培训部,对他们进行专门的“话术”训练。据被告人刁某(销售组长)供述,自己大专没毕业就进入公司上班,在话术培训时,培训人员就告诉他们,与刚注册的普通会员要进行长时间的电话沟通,保持慢语速,有感情,想办法劝对方成为高级以上会员,每人每天通话时长要完成在4小时20分钟的任务量。

庭审中,公诉机关指出,在张某等人运营的婚恋网站上,交费会员几乎百分百是男性。该网站聘用女性客服,冒充虚拟会员,与这些受害人交友聊天。

主犯自曝网站内幕

庭审中,主犯张某将所有指控的罪行独揽到自己身上。其称,“我承认诈骗,但是其中非法操作只有我一个人知道,我妻子以及其他员工都不知情,员工只是按照要求工作。妻子刘某也没有参与网站的组建、管理和经营。”

面对“假红娘”的说法,张某辩称,自己经营的婚恋网站确实是帮人牵红线,而且有很多成功案例,在网站上刊登的很多牵手故事都是成功相亲的会员自己写的。

对于指控客服人员冒充虚拟会员欺骗网友,张某说,那都是过期会员的真实身份。“这些过期会员的信息是从互联网上直接复制过来,大多是真实存在的。”张某透露,自己有朋友在“红娘网”工作,所以趁机将红娘网的信息平台复制下来给自己的网站用,“在合肥还有160多家婚恋网站同样享用这个平台信息,并非都真的有如此多的注册会员可以提供,我们还打电话去核实这些过期会员是否存在。

截至记者发稿时,庭审仍在继续。






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