Ridicule basketful: countries is how to handle flight delays? -Flights, airplane-IT information
According to voice of the global Chinese radio network reported over the years, our scale of their rates of flight delays from all walks of life disadvantages, such as flying hatch delayed after stopping at the aerodrome is not taking off, thunderstorms hit delays, aircraft fault delays ... ... Almost anyone can ridicule basketful. But in the future, this situation is likely to improve. Ministry of communications recently announced on its official website said that the normal flight regulations will come into effect on January 1 next year.
Civil Aviation Authority following a regulation (draft for soliciting opinions) clearly, tarmac delays, airlines should be every 30 minutes to inform the passengers of a flight information, including the reasons for the delay, the estimated delay in time, and so on. Aerodrome during the delay, should ensure that the normal use of toilet facilities and, if necessary, to provide medical services. Aerodrome delayed for more than 2 hours (inclusive), airlines should provide drinking water and food to passengers in the cabin. Aerodrome is delayed more than 3 hours (inclusive), airlines shall, subject to provisions of aviation safety and security cases, approval by the air traffic control departments and plane back to gate of passengers waiting for getting off the plane.
Today we'll comb the situation abroad. United Kingdom, the global Chinese-language broadcasting network, United Kingdom observer Hou Ying introduces, in the United Kingdom, if the cause is due to the airline's own aircraft delayed for more than 3 hours, and economic compensation for airline passengers.
Hou Ying introduced, United Kingdom the larger airlines handle flight delays are required to follow the relevant EU laws, according to the EU regulations, if the take off and landing passengers were riding the EU national and EU airlines of flight delays of up to two hours, the airline must offer free meals and refreshments to passengers, as well as free of charge two telephone calls, or send e-mail, fax and other services. If the delay is reached or exceeded for 3 hours, these passengers are also entitled to according to the length of the course to the airline cash compensation of 250 euros to 600 euros. Assuming, of course, flight delays are due to the airlines themselves, such as crew was late, Airlines flight because so few passengers cancel, and so on, and other special cases of force majeure, such as bad weather, volcanic ash, strike and other reasons for delay are outside the scope of compensation.
And when flight delays up to 5 hours, whether it is not the airline's own reasons, passengers can request for refund. But if you want to get additional compensation, provided they must delay was caused by the airline itself. In addition, if flight is delayed until the next day, airlines must also be free of charge for affected passengers with accommodation and food, and pay the transportation costs between the airport and accommodation. United Kingdom airlines pay for these provisions implemented quite thoughtful as well as in the provision of services to passengers with all your heart, but this does not mean that airlines are willing to accept all the provisions of, including United Kingdom airline, easyJet, several companies made to the United Kingdom civil aviation authority in the long delay on the issue of compensation can be exempted, but the United Kingdom civil aviation authority refused. For compensation, according to an annual average of over 500,000 passengers, the aircraft passengers do not claim because of the flight delays, if you want to continue to claim, the amount of compensation can be up to hundreds of pounds per person.
The global Chinese-language broadcasting network, Australia observers said Hu Fang, Australia for tarmac delays at present no national uniformity, each airline to develop their own delay remedial measures. For example, Virgin Australia airlines have better regulations and plans for tarmac delays, according to the regulations after the delays, flight attendants will provide water, food, open bathrooms, as well as providing emergency medicines.
However, for some other airline tarmac delays, Australia in this regard, there is plenty of room for improvement.
Hu Fang introduced in 2014, when, for example, one from the United States flight San Francisco to Sydney because Sydney's rubbish problem on the runway at the airport was forced to divert to Australia's capital Canberra, as Canberra is only taking off and landing Australia domestic flights, which led these passengers are not at the Canberra airport immigration clearance procedures, while sitting on the plane, waiting for the plane bringing them back to Sydney again. And because pilots on the aircraft from the United States flew to Australia Canberra, have reached flight time limit must rest, unable to continue flying, so had to substitute the pilots brought the plane back to Sydney from Canberra. And because substitute pilots currently in Sydney, so backup pilot must first take the Qantas plane flying from Sydney to Canberra, and then fly the plane. So all sorts of crazy problems, caused the passengers sitting in the cabin had been waiting forever. After waiting for some time, because the engine room is too hot, so the flight attendant opened the door and let in some fresh air into the aircraft. While most of the passengers are very calm, but there are still some elderly people and young people began to feel dissatisfied. Wait 4 hours, plus 10 hours of flying before, after nearly 20 hours in total, the airline decided to stop aircraft up to a military area, let the passengers off the plane, walk around the area, awaiting the arrival of the pilot. Australia's summer, a passenger joking, one Australia Tan Black, while most of the passengers on such severe tarmac delays that can appreciate, but still some of the airport's system was too rigid and lacks flexibility and expressed dissatisfaction.
In addition, Sydney was once often suffered as a result of facility limit of tarmac delays.
Hu Fang introduced as more A380 aircraft taking off and landing in Sydney Airport, Sydney Airport, only a few such large aircraft can use the terminal gate is in short supply. Many aircraft were forced to queue using the gate after landing, and some passengers were forced to remain on the plane for 1 hour, or even longer. The same because Australia currently has no national uniform apron, stranded when taking off and landing requirements, all airlines to their service standards to deal with unsatisfied customers. Supply of basic food and water must be, of course, but further measures still to be standard regulations.
China Radio International, former Argentina correspondent Wang Juemian said Argentina flight punctuality rate is the lowest in Latin America, but in terms of tarmac delays, Argentina has a detailed provisions.
Wang Juemian introduction, Argentina aviation is the most time, airlines in Latin America, delayed or cancelled flights are commonplace, if not delayed, just like the color. But on apron delays of provides is is detailed, according to provides, international flights access Hong Kong, in apron Shang stay of time if over 4 hours, on must in guarantee security and airport aspects agreed of situation Xia arrangements passenger Xia aircraft, in airport waiting for time if over 2 hours will provides food and drinking water, also to provides bathroom and necessary of medical support, to guarantee passengers in small of cabin in comfortable and cool.
Chile aviation is the most punctual airline in Latin America, on the tarmac delay provisions and Argentina air base is the same, 4 hours under the aircraft, 2 hours after meals. The only difference is, Chile air provides passengers waiting more than half an hour later on the plane, it is necessary to inform their estimated time of departure, inform every half hour. Of course, important to note that these are for international flights, excluding domestic flights. Wang Juemian in Argentina almost no flying experience is that tarmac delays are, are going to the airport only to find the plane is late, or even cancelled, so there is no water and no food, can only occur while waiting for the plane on the tarmac.
吐槽一箩筐：各国是咋处理航班延误的？ - 航班,飞机 - IT资讯
据中国之声《全球华语广播网》报道，多年来，我们的航班正常率饱受各界垢弊，比如飞机关舱门后延误停在机坪不起飞、雷雨遭遇延误、飞机故障延误……几乎每个人都可以吐槽一箩筐。不过今后，这样的情况可能将有所改善。交通部近日在其官网上发布公告说，《航班正常管理规定》即将将于明年1月1日起实施。
民航局此前公布的《规定》（征求意见稿）明确，发生停机坪延误后，航空公司应每30分钟向旅客告知一次航班动态信息，包括延误原因、预计延误时间等。机坪延误期间，应保证盥洗设备的正常使用，必要时提供医疗服务。机坪延误超过2小时（含）的，航空公司应为客舱内旅客提供饮用水和食品。机坪延误超过3个小时（含）的，航空公司应在不违反航空安全、安全保卫规定的情况下，经空管部门同意后，将飞机返回停机位安排旅客下飞机等待。
今天我们就来梳理一下国外的有关情况。先来看英国，《全球华语广播网》英国观察员侯颖介绍，在英国，如果是由于航空公司自身原因导致飞机延误超过3个小时的，航空公司就应对乘客进行经济补偿。
侯颖介绍，英国各大航空公司处理飞机延误问题都需要遵循欧盟的相关法律规定，根据欧盟法规，如果旅客所乘坐的起降欧盟国家机场和欧盟航空公司的班机延误达到两个小时的，航空公司必须向乘客提供免费的餐饮和茶点，以及免费拨打两个电话，或者是发送电子邮件、传真等服务。如果延误达到或者是超过3个小时，这些旅客还有权根据航行路线的长短向航空公司提出250欧元到600欧元不等的现金赔偿。当然前提是班机延误是由于航空公司自身原因，比如机组人员迟到，航空公司因为航班乘客太少临时取消等等，而由于其他特殊的不可抗力，比如糟糕的天气、火山灰、行业罢工等原因导致延误则不在赔偿范围之内。
而当航班延误达5个小时，无论是不是航空公司自身的原因，乘客都可以要求退票。但是如果希望得到额外赔偿，前提则必须是延误是由航空公司自身原因造成。此外，如果班机起飞延误至第二天，航空公司也必须免费为受影响的乘客提供食宿，并承担机场和住宿地之间的交通费用。英国的航空公司对于这些规定都照章执行，在为乘客提供服务的同时也颇为周到尽心，但是这并不意味着航空公司心甘情愿接受所有规定的约束，包括英国航空公司、易捷航空公司在内的几家公司就曾经向英国民航管理局提出能够在长时间延误赔偿的问题上得到豁免，但是遭到了英国民航管理局的拒绝。而对于赔偿，据了解每年平均有超过50万人次的客机乘客并没有因为航班延误而要求赔偿，如果要继续索赔，每人赔偿的金额都可高达数百英镑。
《全球华语广播网》澳大利亚观察员胡方表示，澳大利亚对于停机坪延误目前没有全国性的统一规定，每个航空公司各自制定自己的延误补救措施。比如，维珍澳大利亚航空对于停机坪延误就有较好的规定和计划，根据规定当出现延误之后，空乘人员将会提供水、食物、开放卫生间，以及提供应急的药品。
但是，对于其他一些航空公司的停机坪延误现象，澳大利亚在这方面还有很大的需要改进的空间。
胡方介绍，比如在2014年的时候，一架从美国旧金山飞往悉尼的航班，由于悉尼飞机场跑道上的垃圾问题被迫转飞澳大利亚首都堪培拉，而由于堪培拉只起降澳大利亚国内航班，而导致这些乘客不能在堪培拉机场办理入境出关手续，而只能坐在飞机上，等待飞机把再次把他们带回悉尼。而因为飞机上的飞行员从美国飞到澳大利亚堪培拉，已经达到了必须休息的飞行时间上限，不能继续飞行，所以必须要由替补飞行员把飞机从堪培拉开回悉尼。而因为替补飞行员目前还在悉尼，所以替补飞行员首先必须要先从悉尼坐澳航的飞机飞到堪培拉，然后再来开飞机。因此种种的阴差阳错的问题，导致了这批乘客只能坐在机舱里一直等待下去。等待了一段时间之后，由于感觉机舱过于闷热，于是空乘人员打开了一扇门，让新鲜的空气进入飞机。虽然大部分的乘客都非常的冷静，但是仍然有部分的长者和年轻人开始感觉到不满。在等待了4个小时，加上之前飞行的10几个小时，总共将近20小时之后，航空公司决定把飞机开到停机厂当中的一片军用区域，让乘客下飞机，在这一片区域散散步，等待飞行员的到来。时值澳大利亚的盛夏，有乘客开玩笑说，一来澳大利亚就晒得黑多了，虽然大部分的乘客对这样的严重停机坪延误事件表示能够体谅，但是仍然对机场的一些制度过于死板，不够弹性化而表示不满。
此外，悉尼也曾经一度经常遭遇因为设施限制而导致的停机坪延误问题。
胡方介绍，随着A380客机越来越多的起降悉尼机场，悉尼机场的仅有的数个可供这类大型客机使用的航站楼大门就显得供不应求。很多客机被迫在降落之后排队使用大门，而一些乘客也被迫滞留在飞机上长达1个多小时，甚至更久。同样由于澳大利亚目前没有全国性统一的停机坪，起降的时候滞留的规定，各个航空公司仍然以各自的服务标准来应对不满的乘客。当然基本的水和食物是肯定能够供应的，但是进一步的措施仍然有待标准的规定出台。
中国国际广播电台前驻阿根廷记者王觉眠透露，阿根廷航班的准点率可能是全拉美最低的，但在停机坪延误方面，阿根廷却有着细致的规定。
王觉眠介绍，阿根廷航空是全拉美最不准时的航空公司，延误或者取消航班是家常便饭，如果哪次没有延误，简直就像中了彩一样。但是关于停机坪延误的规定倒是很详细，按照规定，国际航班进出港，在停机坪上停留的时间如果超过4个小时，就必须在保证安全和机场方面同意的情况下安排旅客下飞机，在机场等待时间如果超过2小时就要提供食物和饮用水，还要提供卫生间和必要的医疗支持，要保证乘客在狭小的机舱里舒适而凉爽。
智利航空是全拉美最准时的航空公司，在停机坪延误方面的规定和阿根廷航空基本是一致的，4个小时安排下飞机，2个小时后提供餐食。唯一不同的是，智利航空规定乘客在飞机上等待超过半小时后，就必须向他们通报预计起飞的时间，每半小时通报一次。当然要注意的是这些都是针对国际航班的，不包括国内航班。王觉眠在阿根廷坐飞机的经验是停机坪延误是几乎没有的，都是到了机场才发现飞机晚点了，甚至是取消了，所以没有水也没有食物，只能眼巴巴的等着飞机出现在停机坪上。