Express open charge for inspection by trough: refers to the terms of the King-express right out of the box inspection-IT information

Recently, an logistics for receipt of the goods before asking for "out of the box" about the fee, and once again express "overbearing clause" pushed to the fore. Industry insiders said, the express industry standard does not "out of the box" detailed description "out of the box" lack of legal basis, which belongs to the express transportation company to open a charge. Moreover, charges are not uniform express standard "out of the box" or reasonable suspected terms of overlord.

Not long ago, Lin purchased a number of furniture on the Internet, in the logistics company to when she submitted to the logistics delivery personnel requirements transcendental goods receipt, was ordered to pay 20 Yuan, "out of the box", or only upon receipt and inspection.

In fact, Ms Lin's story is not unique. Zhiqian, Zhejiang's Xia in a pickup in the hope right out of the box to check the goods first and then decide whether to sign, but was informed by courier must sign for the goods. Summer in order to save time and choose to listen to express the requirement. Ms Liu, who lives in Xiamen who was denied a priori the goods but chose to refuse to sign.

To this end, contacted a number of express companies questioned the costs charged situations. Logistics customer service says, packing cases, if you do not pay the fees out of the box, must sign before unpacking inspection, "opening inventory" costs minimum 20, maximum 300 yuan. -Pass express said damaged the outer packing cases, the recipient can be transcendental goods receipt; outer packing cases, only the first sign for inspection, or you can choose to refuse to sign. Shun Feng Suyun, Debon logistics said, inspection can look not only at trial, in addition to not charge the so-called "out of the box".

China express Association Secretary-General, heads a think-tank of Yong yi Shao Zhonglin said, the sellers did not consult with the courier's case, the recipient has the right to inspection depending on the package. If the courier packaging becomes all too apparent defects, allows spot inspection and packing cases, the recipient has no right on the spot inspection. If the express object of inspection requirements out of the box, can be agreed by shipper and delivery person, payment express service and the inventory of requirements out of the box .

Yunda transportation co, Shanghai Executive Vice President Zhou Baigen also think that "packing case, needed ' to sign for goods ' is made up of industry staff, related Association formulated a long time debate, is performed within the logistics industry generally standard. This standard is also given today's Courier industry is developing very fast, in the case of large amount of each courier waybill, send meet inspection requirements for recipients at a time is not realistic. Also, express the inevitable bumps in the delivery process, the shipper in accordance with its packaging specifications for safe packaging of delivery items is the first step to ensure product safety. As a service industry, as long as conditions permit, case, express delivery companies will also allow staff to meet customer demand.

It is understood that the express service to the new standards starting from 2012, defined the "transcendental goods receipt" principle and express classification, distinction, divided into ordinary express courier and online shopping for different sign for service procedures. General Express provides: "If the packaging intact, the recipient should first sign if the packaging appears damaged, you can view a receipt. "Net purchase Express, is based mainly on the express service provider and shipper (merchant) agreement. But the new standards does not require "out of the box", which seems to express your opportunities.

In this regard, insiders said the charge of logistics enterprise "out of the box" are trying to meet their obligations to the contract of business risk and costs passed on to consumers, kidnapped consumers ' rights and interests . The person says, although through constant exposure at this stage, express transportation and a good quality, rough handling problem but still. This also means that part of parcel packaging intact, but cannot guarantee that the item is not damaged, plus online shopping there are fake, defective products pose as genuine, leading to consumers before the express is not open, it is difficult to confirm the items in good condition.

The person believes that this "overbearing clause" the formation of the root cause is a lack of policy, not a "fee" charged clear. Therefore, regulators should be clear, cannot be left to the courier company on their own, making charges.

Meanwhile, it was also noted that, "out of the box" contract, in addition to the regulations clearly, more effective way is to let the game and checks and balances many interests, such as the use of consumer and merchant agreements to multi-party agreements, business and logistics constraints, thereby forcing businesses clarity and logistics services, supervise the logistics companies abide by the contract.

快递开箱验货还要收费遭吐槽：被指霸王条款 - 快递,开箱验货 - IT资讯

近日，因安能物流在签收前验货索要“开箱”费一事，再度将快递业的“霸王条款”推到了台前。业内人士表示，快递业标准规定里并无对“开箱费”的详细描述，“开箱费”缺乏法律依据，属于物流快递公司自行开立的收费项目。而且，收费标准不统一的快递“开箱费”也不合理，涉嫌霸王条款。

前不久，林女士在网上购置了一批家具，在物流公司送到的时候，她向物流送货人员提出先验货再签收的要求，被要求支付20元“开箱费”，否则只能在签收后再验货。

事实上，林女士的遭遇并不是个案。之前，浙江的夏先生在一次收件的过程中，希望先对货品进行开箱检查再决定是否签收，却被快递员告知必须先签收再验货。夏先生为了省事而选择听从快递员的要求。家住厦门的刘女士则因被拒绝先验货而选择了拒签。

为此，记者联系多家快递企业询问该费用的收取情况。安能物流客服表示，在外包装完好的情况下，如果不支付开箱费，必须先签收才能开箱验货，“开箱清点”费用最低20元，最高300元。而中通快递方面表示，在外包装受损的情况下，收件方可以先验货再签收；外包装完好的情况下，只能先签收再验货，否则可以选择拒签。顺丰速运、德邦物流则表示，验货时只可以看外观不能试用，此外不会收取所谓的“开箱费”。

原中国快递协会秘书长、永驿物联智库负责人邵钟林介绍说，在卖家没有与快递方协商的情况下，收件方拥有验视外包装的权利。如果快件的外包装明显出现损毁情况，则允许当场验货；而在外包装完好的情况下，收件方没有权利当场验货。如果快递的物件有开箱验货的需求，可以由寄件方与快递人员进行约定，支付快递服务和开箱清点的所需费用。

上海韵达货运有限公司常务副总裁周柏根也认为，“外包装完好情况下，需‘先签收再验货’是由业内工作人员、相关协会经历了长时间讨论而制定的，是物流行业内普遍执行的标准。该标准也是考虑到如今快递行业发展较快，在各个快递公司运单量大的情况下，每次派件都满足收件人的验货要求不太现实。而且，快件在寄递过程中难免出现磕磕碰碰，寄件方按照其寄递物品的包装规格进行安全包装是保证物品安全的第一步。作为一个服务行业，只要在条件允许的情况下，快递企业也会允许员工尽量满足客户的需求。

据了解，2012年开始实施的快递服务新标准，明确了“先验货后签收”的原则，并对快件分类处理、区别对待，分为普通快件和网购快件，制定不同签收服务规程。对一般快件规定：“若外包装完好，收件人应先签字确认；若外包装出现破损，则可以先检视内件再签收。”而对网购快件，则主要根据快递服务组织和寄件人（商家）的约定。但新标准里并无规定“开箱费”，这似乎给快递公司留下可乘之机。

对此，有业内人士表示，物流企业收取“开箱费”是试图把履行对商家运输合同的风险和成本向消费者转嫁，绑架消费者权益。上述人士说，现阶段虽然经过不断曝光，快递运输质量稍微转好，但仍普遍存在野蛮装卸问题。这也意味着，部分快递包裹的外包装虽然完好，却不能保证里面的物品没有损坏，加上网购存在拿假货、残次品冒充正品的情况，导致消费者在没有打开快递之前，很难确认物品完好。

该人士认为，这一“霸王条款”形成的根本原因是政策缺失，没有对这一“费用”收取进行明确规定。因此，监管部门应予以明确，不能任由快递公司自行其是，弄成了乱收费。

同时，也有人指出，“开箱费”契约的达成，除了需要法规的明确，更有效的方式是让多方利益进行博弈与制衡，比如利用消费者与商家的协议、商家与物流的协议进行多方制约，从而倒逼商家明晰与物流企业的服务，督促物流企业遵守契约。