China Unicom users by stealth charges for 2 years, mobile phone bills are all normal-China Unicom, China Unicom broadband-IT information

"A few days ago, my phone suddenly shut down, check phone was told money owed 490 Yuan, I opened the Unicom mobile phone business, looked at the Bill this month, the sudden appearance of ' universal package fee of '169 Yuan, so I phoned China Unicom customer service, customer service says this is broadband, I wonder, because now the home broadband is not connected. "Chua who lives in Beijing, recently discovered that myself over the past two years had no knowledge of the case were charged by Unicom 4056 bandwidth costs.

This reporter has learned, Chua in Beijing in July 2013 a community go through the Unicom broadband package year, expires next July broadband, Chua also moved out of the area. However, Unicom before the year expires automatically be converted to a monthly subscription, monthly deduction of monthly subscription fee from the Chua phone 169, two years of 4056. Chua said that she has not previously received interchange any kind of notification, monthly mobile phone bill has never shown such payments, and at the time of year when the band signed "Unicom customer Wal-family business agreement" with "broadband: in less downtime in the first month, the fourth month of weaning with the package."

"Why broadband fee will deducted from the mobile phone? If Unicom can know my cell phone number, why after the expiration of a year without any inquiry or notice is automatically converted into monthly broadband? Also, why lose money, phone bills are not displayed? "She raised a series of questions, and China Unicom customer service said that China Unicom hopes returning two-year broadband fees.

However, Unicom's reply to disappoint Chua. Customer Service staff to tell Chua, due to the long time, two years ago, data are not available, can only claim half of broadband fees. Chua rejected the compensation programme, after China Unicom customer service means that you can pay for one year of broadband fees, since the cost of data before deletion can never be compensated. Chua to Unicom's business on the day, but played two years bandwidth costs of documents.

In this connection, the reporter also called Unicom customer service, they admitted, company provides broadband package year expires, consumers if there is no active application downtime or change package will automatically be converted to a monthly.

"The years go directly into a monthly subscription, is for broadband service is not interrupted. If customer prepaid broadband fees, monthly fees from broadband fees deducted; if you have no will buckle from a binding fixed-line or mobile phone, as long as the fixed-line or mobile phones do not owe fees, there will be no downtime. If not prepaid broadband or not bound the phone, directly down. "China Unicom customer service also said," at present, no SMS notification service requires consumers to go into business counter enquiries. ”

As for MS He Cai's cell phone bills do not appear to be broadband, China Unicom customer service, "said broadband packages is the telephone number of the binding, so you need to use the landline number."

According to press reports, thanks to broadband when binding the identity card, if consumers do not know that you have a monthly subscription package, long overdue, will be credited by Unicom "blacklist", and may even influence consumers go through the Unicom's other operations.

In recent years, the three major telecom operators multiple traffic charges are not transparent, packages and other hidden charges trap setting was pushed to the forefront. As carriers of micro-signal to the public, the development of initiatives such as the mobile phone business, consumer packages more transparent, industry fees has been improved to a certain extent, but telecommunications consumer-complaint rate is still high.

Said one senior telecommunications operators, currently three operators within the business billing systems have been opened, users should be able to easily query yourself using operator services and tariffs.

The person believes that she encountered very odd, why need mobile phone from Chua deductions, not query calls via mobile phone, this is puzzling. "One possibility is that China Unicom's grass-roots staff maliciously concealed Chua service projects, and to charge her. Another possibility is to link the existing billing system vulnerabilities. "He believes that if Unicom billing system is flawed means that thousands of users might have He Cai woman in similar circumstances to these user shady figures involved in the charge would be difficult to estimate.

"As a responsible operator, should safeguard the legitimate rights and interests of the user. After she quit the band, ECHO Chua will issues such as whether to renew to do to communicate effectively. Without effective communication, to charge Chua, less than informed, that Unicom management there is a huge loophole. "The people think.

In front of the press, Unicom again linked to Chua, and expressed its willingness to pay their deductions in full, but two months into the money into her mobile phone account. She accepted the compensation package.

中国联通用户遭隐形扣费长达2年，手机话费账单却一切正常 - 联通,联通宽带 - IT资讯

“几天前，我手机突然被停机了，查话费被告知欠费490元，我打开联通手机营业厅，看了一下本月账单，突然出现‘全能套餐费’169元，于是我打电话问联通客服，客服说这个套餐是宽带费，我就纳闷了，因为现在家里宽带并不是联通的。”家住北京的蔡女士近日发现，过去两年时间里自己竟然在不知情的情况下被联通收了4056元宽带费用。

记者了解到，蔡女士于2013年7月在北京某小区办理了联通的包年宽带，次年7月宽带到期，蔡女士也搬离了该小区。然而，联通在包年期满后自动转为包月，并每月从蔡女士手机话费中扣取包月费169元，两年共4056元。蔡女士说，此前她并未收到联通任何形式的通知，每个月的手机话费账单也从未显示出这项支出，且在办理包年宽带时签的“联通客户沃家庭业务协议”中写有“宽带：在欠费第一个月停机，第四个月随套餐一同撤机”。

“为什么宽带费会从手机话费里扣？联通既然能知道我的手机号码，为什么包年到期后没有任何询问或通知就自动转成包月宽带？还有，为什么被扣了钱，手机账单却没有显示？”蔡女士提出了一连串疑问，并向联通客服表示，希望联通退回两年的宽带费。

然而，联通的答复却让蔡女士失望。客服人员告诉蔡女士，由于时间久远，两年前的数据无法获得，只能赔付半年的宽带费。蔡女士拒绝了这一赔偿方案，此后联通客服又表示可以赔付一年的宽带费，之前的费用由于数据缺失无法赔偿。但蔡女士当日去联通营业厅，却顺利打出了两年来宽带费用的单据。

就此，记者也拨打了联通客服，对方承认，联通公司有规定，包年宽带到期后，消费者如果没有主动申请停机或者更换套餐，会自动转为包月套餐。

“包年到期直接转成包月，是为了宽带服务不中断。如果客户预存了宽带费，包月费会从宽带费里扣；如果没有存，会从绑定的固话或者手机中扣，只要固话或者手机不欠费，就不会停机。如果没有预存宽带费或者没有绑定手机，会直接停机的。”联通客服还表示，“目前暂时没有短信通知等服务，需要消费者自行前往营业厅柜台查询。”

至于为何蔡女士的手机账单未显示被扣的宽带费，联通客服表示，“宽带套餐里绑定的是座机号码，所以需要用座机号码查询”。

另据记者了解，由于宽带办理时绑定了身份证，消费者如果不知道自己有包月套餐，长期欠费，还会被联通记入“黑名单”，甚至可能影响消费者办理联通其他业务。

近年来，三大电信运营商多次因流量收费不透明、设置隐形套餐等收费陷阱被推至风口浪尖。随着各大运营商推出了微信公众号、发展手机端营业厅等举措，消费者资费套餐情况更加透明化，行业收费乱象得到了一定程度的改善，但电信类的消费者投诉率仍然居高不下。

一位资深电信行业从业人士表示，目前三大运营商内部不同业务的计费系统均已打通，用户应该可以很便捷地查询自己正在使用的运营商服务和资费。

该人士认为，蔡女士的遭遇十分蹊跷，为何需要从蔡女士的手机话费扣款，而不能通过手机查询话费情况，这一点令人不解。“一种可能是联通的基层服务人员恶意隐瞒了蔡女士的服务项目，并对她进行扣费。另一种可能是联通现行计费系统存在漏洞。”他认为，如果联通计费系统存在漏洞，意味着成千上万的用户都可能有和蔡女士类似的遭遇，对这些用户不明不白扣费所涉及的具体数字将难以估计。

“作为负责任的运营商，应该切实维护用户的正当权益。在蔡女士停掉宽带后，应和蔡女士就是否续费等问题做有效沟通。如果没有进行有效沟通，就对蔡女士进行扣费，还不及时告知，说明联通管理存在巨大漏洞。”该人士认为。

就在记者发稿前，联通公司再度联系到蔡女士，并表示愿意全部赔付其扣款，但要分成两个月将钱打入她的手机话费账户。蔡女士接受了这一赔偿方案。