Easy to user 3000 balances disappear: abnormal large order-easy to, software by taxi, car-IT information
"Last things haven't resolved into account a few days ago took a look at the results, find the money is gone. "The 30th of last month, the Beijing morning post" every day 315 "column reports the consumer participation easy to recharge free TV, but television about the Exchange code is invalid. In recent days, consumers once again to Mr LU our reflecting, saying the last thing not only failed to solve, even in its accounts of more than 3,000 over the first two days of "missing".
Account balances were missing
Consumers Mr LU Readme on May 24, he joined easy to top up TV plus TV-grant activities, full of 3300. Due to the sending Exchange code is invalid, Mr LU and easy to communicate so far to no avail. The night of July 16, got his cell phone to send text messages. "Text message says change account expiration, I was confused, I didn't change at all accounts."
Mr LU said the next day he opened the APP, find yourself 3000 Yuan has gone missing in the account. "I find that account name has been changed to another phone number, I'll call to, call they say only the owner to apply for changes, it is possible to change the account name." However, Mr LU said he has never been easy to submit a similar request.
Shorter than large orders
As for why thousands of balance in the account of "thin air" disappeared, Mr LU said he entered the APP "balance of detail" and found several large orders, payment information, and are concentrated in a short period.
Screenshots from his, the reporters saw only July 17 from 1:56 in just 1 hour, respectively there have been 200 RMB, 878 and 873 of three orders, the latter two orders for just 3 minutes. And 11:20 from 11:43 the previous day, also have two orders 491 and 187 Yuan.
"Such a short time, impossible to have so many big orders, and taxi stations in Henan, how am I supposed to go to Henan by taxi. "Another shot of Mr LU, the reporter found that APP" my schedule "appears in more than 10 minutes, and finish the same place two orders. Lu believed that the account is being changed the balance on my account after malicious is now gone. Mr LU said such as easy to provide time for the modified account calls, he is willing to provide the call list to prove it.
Reporter was also linked to a similar situation occurs in the consumer, being easy to user in Anhui Province, Cui said, his account balance also appear confused off-site car orders. "In my account has less than 1000 Yuan, at the end of June I found the account appeared three or four car records in Henan, consumed a total of seven hundred or eight hundred Yuan, but I've never been in Henan".
Mr Tsui and Mr LU said after the exception is aware of the account, to reflect them to the easy, but didn't get a clear answer.
Easy to respond to
From the back-end data without exception
Easy to PR yesterday responded, investigations, customer modifications to the accounts of Mr LU and Mr Cui are received with the same account name phone number calls to applications made after, according to the provisions, such as the account name phone calls, can be directly modified for the new account. For robust account of large orders, the staff member said, after checking the order to call other cars of this type, no exception from background data, does not exceed the wind tolerance, not scalp. Now suspected of being a customer's account was stolen. In addition, as reflected in Mr LU and Mr Cui is strange in itself, there is possibility of intentional exposure. However when asked whether providing background data to prove it, the staff does not provide.
Experts say
Consumer protection of property from damage
Deputy Secretary-General of the China law society, Chen Yinjiang, editor of consumer network believes that, in accordance with the provisions of the consumer protection law, consumers are buying and using goods and services enjoy personal and property rights of undiminished security. "In other words, the operator did not fulfill security obligations on consumers, resulting in consumers ' personal property damage, shall bear civil liability for damages in accordance with law. "Chen Yinjiang said consumer consumption through to the platform, easy to have an obligation to take technology and management means to ensure the security of their accounts and services provided by to avoid others using its platform related technologies or administrative vulnerabilities to steal consumer accounts.
Chen Yinjiang said, "if consumers reflect the true capital is because of platforms has not fulfilled security obligations were stolen, the platform should be compensation for loss of consumer, after lawless elements to recover. ”
易到用户3000元余额凭空消失：出现异常大额订单 - 易到,打车软件,专车 - IT资讯
“上次的事儿还没解决，结果前两天进账户看了下，发现里面的钱都没了。”上月30日，北京晨报“天天315”栏目报道了有消费者参加易到充值赠电视活动，但电视兑换码无效一事。近日，消费者鲁先生再次向本报反映，称不仅上次的事情没能解决，就连其账户内的3000余额也在前两天“不翼而飞”。
账户余额不翼而飞
据消费者鲁先生自述，5月24日他参加易到充值赠乐视电视活动，充了3300元。后因易到发送的兑换码无效，鲁先生与易到几经沟通至今没有结果。7月16日夜间，他手机突然接到易到发来的短信。“短信说更改账户失效，当时我就糊涂了，我压根也没更改过账户啊”。
鲁先生称，第二天他打开易到APP，发现自己账户内的3000元已不翼而飞。“我发现账户名已经改成另外一个手机号了，我给易到打电话，他们说只有机主打电话申请更改，才有可能更改账户名”。不过鲁先生表示，他从未向易到提交过类似申请。
短时多笔大额订单
至于账户内的数千余额为何“凭空”消失，鲁先生称他进入APP“余额明细”里，发现有数笔大额订单支付信息，而且均集中在短时间内。
在他发来的截图中，记者看到仅7月17日凌晨0点21分至1点56分，短短1个多小时时间，就分别出现了200元、878元和873元的三笔订单，其中后两笔订单时间仅相隔3分钟。而在前一天的11点20分至11点43分，也分别有两笔491元和187元的订单。
“这么短的时间，根本不可能出现这么多笔大额订单，而且打车地点都在河南，我怎么可能去河南打车。”鲁先生提供的另一张截图中，记者发现APP“我的行程”里显示在十几分钟时间里，有两笔订单的终点位置为同一地点。鲁先生认为，账户里的余额是被人更改账户后恶意套现走了。鲁先生称，如易到可提供申请修改账户的来电时间，他愿提供通话清单加以证明。
记者另外还联系到了一位出现类似情况的消费者，身在安徽的易到用户崔先生称，自己账户余额同样出现了莫名其妙的异地用车订单。“我账户里有不到1000元钱，6月底时我发现账户里出现了三四笔河南的叫车记录，总共消费掉了七八百元，可我从没去过河南”。
崔先生和鲁先生表示，在察觉到账户异常后，就将问题反映给了易到方面，不过没有得到明确回复。
■易到回应
从后台数据看没有异常
易到公关部相关人员昨日回复记者，经过调查，客服对鲁先生及崔先生的账户进行修改，均是在接到与账户名相同的手机号码来电申请后做出的，根据易到规定，如账户名电话来电，可以直接修改为新的账户。对于鲁先生账户出现的大额订单，该工作人员称，经核对该订单为替他人叫车这一类型，从后台数据看没有异常，没有超出风控范围，也并非刷单。目前怀疑是客户账户被盗。另外，鲁先生和崔先生所反映的情况本身有些奇怪，存在故意曝光的可能性。不过记者询问是否可提供后台数据加以证明，该工作人员表示不方便提供。
■专家说法
应保障消费者财产不受损害
中国消法研究会副秘书长、消费者网主编陈音江认为，根据《消费者权益保护法》规定，消费者在购买、使用商品和接受服务时享有人身、财产安全不受损害的权利。“也就是说，经营者对消费者未尽到安全保障义务，造成消费者人身财产损害的，应当依照法律规定承担赔偿损失等民事责任。”陈音江称，消费者通过易到平台消费，易到有义务采取技术、管理手段保证自身提供的账户和服务的安全，避免他人利用其平台有关技术或管理漏洞盗取消费者账号。
陈音江表示，“如果消费者反映的情况属实，资金是因平台未尽到安全保障义务被盗，平台应先行赔偿消费者损失，后可向不法分子追偿。”