Express to nowhere? Taobao directly after service on the line-a rookie network express-IT information

IT information news on July 22, Ali has always insisted on building a rookie network outbreak logistics system at the beginning of this year, industry resources for effective integration solves many problems, one of the most popular consumer complaint courier complaints will be addressed.

Past, the first consumer complaint courier express company, to find specific outlets. In this regard, the rookie network will get through the courier company headquarters, joined the network and communication between buyers, buyers express complaints can be solved within 24 hours.

Rookie networks said yesterday that last July unveiled a "cloud service", and this year, UPS, through consumer complaints to the dot online channel, consumer complaints to the dot, both express company headquarters will also understand the development process in real time. Starting today, cat, Amoy Taobao platforms, logistic details page will have complaints portal.

快递投诉无门？以后直接找淘宝客服就行了 - 菜鸟网络,快递 - IT资讯

IT资讯讯 7月22日消息，阿里一直坚持建设的菜鸟网络物流体系在今年开始爆发，将快递行业资源进行有效整合解决了多方面问题，其中最受消费者诟病的快递投诉难也将得到解决。

以往，消费者投诉快递要先找快递公司，再找具体网点。对此，菜鸟网络将打通快递公司总部、加盟网点和买家间的信息，买家的快递投诉可24小时内解决。

菜鸟网络昨天表示，去年7月份其就推出了“云客服”，并于今年联合快递公司，打通了消费者在线向网点投诉渠道，让消费者的投诉直达网点，同时快递公司总部也将实时了解处理进展。从今天开始，在天猫、淘宝等淘系平台，物流详情页面都会有投诉入口。