A word not be cut down, online shopping, the NET do you dare to give bad reviews about cars? -Bad reviews, online shopping, nets about vehicle-IT information
The middle of this month, Mr Yue in Jinan, Shandong province in a takeaway website gives businesses bad reviews and burst of foul language, was cut by owner site. While the platform says businesses have been made off the punishment, the police have been involved in the investigation, but still thought-provoking murder caused by a bad review. Press survey found that many people experienced in the O2O platform to buy goods or services after bad reviews, then is continuous harassment by merchants, refusing to refund, and so on. O2O user evaluation mechanism for public oversight of the industry, are doing home, delete bad reviews and other artificial means of fraud lost its objectivity. O2O told reporters of the platform, user evaluation system is being adjusted, and strive to balance the interests of businesses and users.
A few days ago, a man selling site called sell bad reviews were slashed, in online shopping platform to give bad reviews were cases of harassment in real life is not uncommon. Shopping at this newspaper had reported unfavorably frequently shop customer service phone harassment situations.
Recently, Ms temperature because of the abolition of the public order of a taxi software message "warning". Wen said, when pressed for time, she orders used car software, but the driver was not arrived, happen to have taxi passing by. Hurry, Ms temperature and canceled the order on the platform. But just cancel the order, should have received a warning message: "next car might be a driver refusing hire". In this regard, the warm ladies very happy about it, she said, if the breach, she could accept a percentage of the fee, but the warning message, she was "injured".
When online shopping, ordering, call a cab, users can use "bad review" feature to protect their own interests, however, gave "bad review" is not an arbitrary thing. Shandong the men a few days ago as a result of selling bad review is a more extreme case being cut. Reporters learned that user because of bad reviews and was "retaliation" is not uncommon. User evaluation system on how to maintain objectivity? This reporter conducted a survey.
"Brush praise": 1 buy a good comment
"Taobao unscrupulous merchants, sell fake admit it or not, if you want to return must also give negative feedback, is very angry. "Recently, she experienced the public" gave bad reviews after businesses threatened "thing. Late last month, Ms Lin for children some sellers Taobao shop to buy a certain brand of some children's clothes, children's clothes in hand she finds some clothes were counterfeit products. "These pieces feel and I buy in the store is completely different, trademark clothing is also very fuzzy, even tags are not the same. "She immediately gives business a bad review, request a return, and comment on" quality problems ".
After receiving a bad review, businesses refused to return, and said it was "to be returned for a refund, you must delete bad reviews." Is quality problem, why don't you make comments? In this regard, the business tough, "said such bad reviews will affect our overall performance, you can change clothes not so that you can return it for a refund." Lin said it cannot accept, but had to apply for Taobao service intervention.
Business competitors will "paint" malicious negative feedback
Malicious negative feedback is also available to allow sincerely merchants doing business is hurting. Jiangnan XI road, haizhu district near a Korean Beauty Institute owner Ali riled up, "we store opened less than three months, because when it opened has been doing promotions, not only new customers opening a gift, now uses of medicine and beauty products are also imported". Due to the recently opened, Adan cherish every customer gave his evaluation on the website, almost every customer comment she would reply.
But soon she found herself shops there are some malicious negative feedback in the comments list. "The store environment is very bad, service was very bad, with beauty appliances have flavor" and "beauty method isn't professional, is putting customers" ... ...
Ali why the bad review is malicious release of? She told reporters that because their customers are not much, according to commented on backward, in fact, that time which she knew several customers. Causes of these bad reviews are not, belong to the mischievous probability is large. Adan complaints to the O2O platform is still being processed.
How vicious negative feedback from the law? Lawyers told reporters that from the point of view of civil liability, if buyers of malicious threat of bad reviews or business buyer, may request the other party to take an apology, restoration of honour and compensation and other tort liability. If businesses by buying O2O platform in-house personnel to deleting, then arrested for bribery. If is intrusive O2O technology platform within the system by deleting posts, is the crime of illegally breaking into computer systems. These two acts, if the circumstances are serious will be held criminally responsible.
Platform: is working on improving the evaluation function "filter audit procedure"
Recently, a reporter to businessmen to seek cooperation to open up a network of businesses hotline, when asked by reporters if they shop on the platform were bad reviews can be removed, can brush when you praise, staff made it clear that is not picking up the phone, "We praise are authentic. "At the same time, officials said, they have a series of" filter audit procedure ", if the Member's reputation is not high or repeated bad review of irrigation and its evaluation may be blocked, this happened, member complaints will conduct a manual review, approved members can see their normal evaluation. Under normal circumstances, if the comment is valid and non-member businesses, defamatory language, reviews will not be masked.
According to source, the current audit of the website mainly uses human editors and two mechanical filtering algorithm. Reporter in the website home page below of user agreement in the see, "hype merchant, and to merchant charged costs or gets interests; for get interests or benefits, participation or organization wrote and the released false reviews; to poor assessment threat, requirements Merchant provides additional of interests or benefits; for other effect reviews objective, and interference disrupt website normal order of violations behavior,", the website will give punishment.
Why O2O platform vendors or drivers for users of bad reviews you mind? This reporter has learned, this is peace is inseparable from the evaluation mechanism. In Taobao, for example, buyers evaluate sellers shop grades have certain effects. In public comments, for example, buyers praise also to a certain extent, determine the seller rankings.
This reporter has learned, many platforms are improving the evaluation system "filter audit". "Hungry" for example, on the hungry APP, users of food after the evaluation is completed, businesses can only see content, but cannot see the user's personal information such as phone number and address.
Attorney: Platform for Governments, regulatory loopholes
Shandong qilu lawyer majiang said from the administrative levels, lack third party platform in place of the supervision by the Government, there are a lot of loopholes in the law on the other, if the Government alone is difficult to control every room and restaurant, standard management reservation platform the unshirkable responsibility.
And from network set meal platform strengthening user security angle, Experts recommends, first, online set meal platform urgently improved accident reaction mechanism, cannot let social opinion push with go, need strengthening registered restaurant and employees of management training, enhanced workers career literacy and legal quality; second, set meal user privacy protection mechanism absence should immediately attention, as location, and family address, and phone number, and real name, information completely exposed to sent meal units and sent meal member exists is big security hidden, Data masking mechanism should be established as soon as possible and regularly cleaned; third, the platform should allow users to anonymous negative comments, will, when allowed to express the true will of the user's personal security in the first place.
Majiang believes that serious formal reservation platform service and compensation mechanisms, food safety accidents and personal injuries after the accident, the reservation platform as one of the responsible persons should take legal responsibility.
一言不合就被砍，网购、网约车你敢给差评吗？ - 差评,网购,网约车 - IT资讯
本月中旬，山东济南的岳先生因在某外卖网站给商家差评且爆了粗口，被店主上门砍伤。虽然该平台表示已对商家做出下线处罚，警方也已经介入调查，但一条差评引发的血案仍发人深思。记者调查发现，不少市民经历过在O2O平台购买商品或服务后给差评，随后被商家连续骚扰、拒不退款等情况。用户评价作为O2O行业中的大众监督机制，正在刷好评、删差评等人为造假手段中丧失其客观性。一些O2O平台对记者表示，正在调整用户评价体系，努力做到商家和用户两者利益的平衡。
日前，有男子在外卖站点叫外卖给差评被砍伤，在网购平台给差评频被骚扰的案例在现实中并不鲜见。本报曾报道过因购物给差评频频被网店客服电话骚扰的情况。
近日，市民温女士因为取消某打车软件的订单而被短信“警告”。温女士表示，当时因为赶时间，她便使用了叫车软件下了订单，但司机未赶到时，刚好有出租车路过。因为赶时间，温女士取消了该平台上的订单。谁知刚取消订单后，便收到了警告短信：“下次用车可能会被司机拒载”。对此，温女士很不满，她表示，如果违约，她可以接受一定比例的扣费，但这样的警告短信让她很“受伤”。
在网上购物、订餐、叫车时，用户可以通过“差评”功能维护自己的权益，然而，给“差评”却不是一件随心所欲的事情。日前山东男子因为外卖给差评被砍伤一事便是较为极端的个例。记者了解到，用户因为给差评而遭到“报复”的情况并不少见。用户评价体系如何维护客观性？记者对此进行了调查。
“刷好评”：1元买一条好评论
“淘宝一些无良商家，自己卖假货不承认，如果想退货还必须不能给差评，太让人气愤了。”近日，市民林女士就经历了“给了差评后被商家要挟”的事情。上月底，林女士为孩子在淘宝某卖家店铺购买了某品牌的几件童装，但童装到手后林女士发现几件衣服都是冒牌产品。“这几件衣服的手感和我在实体店买的完全不同，衣服的商标也很模糊，就连吊牌都不一样。”林女士当即给商家了差评，要求退货，并评论“衣服质量有问题”。
收到差评后，商家却拒绝退货，并表示“要想退货退款，必须删掉差评”。明明是衣服质量有问题，为什么还不让如实写评论？对此，商家强硬表示，“这种差评会影响我们的整体评价，你可以改成衣服尺码不对，这样就可以退货退款”。林女士表示不能接受，无奈之下只好申请了淘宝客服的介入。
商家：竞争对手会“刷”恶意差评
恶意差评的出现也让一些诚心做生意的商家很受伤。在海珠区江南西附近的一家韩式美容纤体院的老板阿丽就很生气，“我们店开业才不到三个月，因为开业时一直做优惠活动，不仅新客户开卡有礼品赠送，现在用的药水和美容产品也是国外进口的”。由于刚开业，阿丽非常珍惜每位顾客在网站上给予自己的评价，几乎每条顾客的评论她都会回复。
但很快，她发现自己店铺的评论列表里出现了一些恶意差评。“这家店环境很差，服务态度很恶劣，用的美容用具都有味道”、“美容手法不专业，就是在忽悠顾客”……
阿丽为什么认为这些差评是被恶意发布的呢？她告诉记者，因为自己的顾客并不多，按照评论时间来倒推，其实那个时间段有哪几位顾客她都是知道的。这些差评没有起因，属于恶意中伤的概率较大。阿丽向O2O平台进行了投诉，目前仍在处理中。
从法律上怎样界定恶性差评？律师告诉记者，从民事责任的角度来看，如果买家恶意差评或者商家威胁买家的情况，均可以要求对方承担赔礼道歉、恢复名誉、赔偿损失等侵权责任。如果是商家通过买通O2O平台内部的人员进行删帖的话，那么就涉嫌商业贿赂罪。如果是通过技术手段侵入O2O平台内部系统进行删帖，则是非法侵入计算机系统罪。此两种行为，情节严重的将被追究刑事责任。
平台：正在完善评价功能的“过滤审核程序”
日前，记者以商家寻求合作为名打通了某点评网的商户热线，当记者询问如果自己店铺在平台上被差评能否删除、能否刷好评时，接电话的工作人员明确表示是不能的，“我们的好评都是真实可信的。”同时，工作人员表示，他们内部有一系列的“过滤审核程序”，如果会员信誉度不高或者反复灌水差评等，其评价可能会被屏蔽，发生这种情况，会员申诉后会进行人工审核，审核通过后会员就可以正常看见自己的评价了。一般情况下，如果会员对商户的点评是有效且无侮辱诽谤等语言，点评是不会被屏蔽的。
据内部人士介绍，该网站目前的审核主要采用人工编辑和机械过滤算法两种。记者在该网站主页下方的《用户协议》中看到，“炒作商户，并向商户收取费用或获取利益；为获得利益或好处，参与或组织撰写及发布虚假点评；以差评威胁，要求商户提供额外的利益或好处；进行其他影响点评客观、干扰扰乱网站正常秩序的违规行为等”，该网站将给予处罚。
为什么O2O平台上的商家或者司机都对于用户的差评那么介意？记者了解到，这是和平台的评价机制分不开的。以淘宝为例，买家的评价对于卖家的店铺等级有一定的影响。以大众点评为例，买家好评的多少也在一定程度上决定了卖家的排名。
记者了解到，众多平台正在完善评价体系的“过滤审核程序”。以“饿了么”为例，在饿了么APP上，用户对餐品评价完成后，商户仅能看到评价内容，但无法看到用户的手机号和地址等个人信息。
律师：政府、平台监管有漏洞
山东齐鲁律师事务所律师马强表示，从行政层面，政府对于第三方平台缺乏到位的监管，存在大量的法律漏洞；另一方面，如果仅仅靠政府其实很难管住每一个送餐员和餐厅，规范的细化管理是订餐平台无可推卸的责任。
而从网络订餐平台加强用户安全保护角度，专家建议，第一，网上订餐平台亟待改良事故反应机制，不能让社会舆论推着走，需要加强注册餐厅和员工的管理培训，增强职工职业素养和法律素质；第二，订餐用户隐私保护机制缺位应当立即重视，如地理位置、家庭住址、电话号码、真实姓名等信息完全暴露给送餐单位和送餐员存在很大安全隐患，数据屏蔽和定时清理机制应尽快建立；第三，平台应允许用户匿名负面评价，在允许表达真实意愿的情况下将用户个人安全放在首位。
马强认为，订餐平台售后服务和赔偿机制严重形式化，食品安全事故和个人伤害事故发生后，作为责任人之一的订餐平台应主动承担法律责任。